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Patients

Reviews of Picasso Dental Clinic Hanoi (Old Quarter Branch).

Hanoi, Vietnam. 334 aggregated from Google, 23 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

8.9 out of 10

Overall score

50 reviews read

3 public sources checked

Confidence in the reading: High

Last written 3 June 2026

The Old Quarter flagship of the Picasso network and the strongest branch by review evidence, with documented complex-case work and independent endorsements from a retired dentist and a healthcare administrator on hygiene and process. Central, English-speaking and well set up for visiting patients. Minor weaknesses are occasional admin and billing inconsistencies.

Authenticity

9/10

Verified Old Quarter flagship on Chau Long, Truc Bach; decade-old network branch with named dentists, its own external review listings, and a balanced mix of glowing and genuinely critical reviews.

Treatment quality

9/10

Strong complex-case evidence: implants, bridges, redone failed root canals and periodontal work, plus a retired French dentist praising rubber-dam use and composite quality. One wisdom-tooth case healed slowly.

Cleanliness

9/10

A retired French dentist and a US healthcare administrator both audited and praised sterilisation, tool changing between patients and PPE. Spotless and modern; one review noted no privacy curtains.

Team

9/10

Named dentists (Dr Emily, Dr Lynn, Dr Anna, Dr Linh, Dr Hoa, Dr Thang), multilingual, conservative with no upselling, and notably skilled with children and dental-phobic patients.

Price value

8/10

Transparent pricing repeatedly praised against UK, Australia, Tokyo and Stockholm; minor dings include one billing error and one case where extra work was charged without prior confirmation.

Tourist suitability

9/10

Central Truc Bach lakeside location walkable from Old Quarter hotels, English staff, same-day emergency fit-ins, free consults, email booking and multi-session planning around travel dates.

What comes up well

  • Complex cases handled: implants, bridges, redone root canals, perio
  • Hygiene and process praised by a retired dentist and a healthcare admin
  • Central Truc Bach location, walkable from Old Quarter hotels
  • 50 reviews analysed, average 4.9/5

Points to weigh

  • One review reports extra work charged without prior confirmation
  • Isolated mentions of billing error and no privacy curtains

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

5.0

out of 5, from 357 reviews

5 353
4 3
3 1
2 0
1 0
Mira Unterwegs via Google 5.0 out of 5
Excellent organization, outstanding doctors who take their time, good advice, very good English skills, state-of-the-art technology and treatment methods. Highly recommended!
Reply from the clinic

Thank you so much, Mira, for your wonderful review! We are delighted that you were satisfied with our service and our doctors. We place great importance on providing thorough consultation and treatment for our patients and are proud to … More

augsburgtech via Google 5.0 out of 5
Excellent dentist!!! Studied in Germany..... Speaks perfect German and English.... …
Reply from the clinic

Thank you so much for your positive review and for placing your trust in our dental practice! We are delighted that you are satisfied with our dentist's services. Providing professional, high-quality dental care is of utmost importance to … More

ศิลธรรม จะก่า via Google 5.0 out of 5
Wish I knew this dentist earlier, it could have saved me thousands of dollars and time. …
Reply from the clinic

Thank you so much for your kind review. We are sorry to hear about your previous dental experience, but we are glad that we were able to help you rectify the issues and provide a better solution for your dental needs. Our team at Picasso … More

Mike via Google 5.0 out of 5
My experience here was superb. They spent so much time and effort in getting my teeth correct. Better than any customer service I have gotten from a dental clinic in my home country (Australia). Do not believe it when dentists in Australia …
Reply from the clinic

Thank you very much for your glowing remarks on our team. I am delighted to know that you had a good experience with us.

S. Schwarz via Google 5.0 out of 5
I was very satisfied with the professional teeth cleaning; the staff speaks English and was very friendly.
Reply from the clinic

We are delighted to hear that you were satisfied with your professional teeth cleaning and that our staff were friendly and helpful in English. We strive to provide high-quality care and services. Thank you for your review, and we hope to see you again soon.

Todd Hunter via Google 5.0 out of 5
If you are reading this!! Then like me you may be overwhelmed with the choice of Dental clinics in Vietnam and how they truly provide a service. I am from Australia, Middle aged and certainly needed considerable work done on my teeth. …
Reply from the clinic

Thank you so much for your wonderful review, Todd. We are delighted to hear about your positive experience at Serenity Dental Clinic. We understand that choosing a dental clinic in Vietnam can be overwhelming, but we are glad that you chose … More

carey winston via Google 5.0 out of 5
I would really like to recommend Serenity International Dental! After looking at most of the dental clinics before i left home, i chose 2 to correspond with first & then to also check out when i started my holiday in Hanoi. …
Reply from the clinic

Dear Carey Winston, Thank you so much for taking the time to share your positive experience at … More

Phuc Vu via Google 5.0 out of 5
Thank you to the doctors and nurses for their excellent service. It was great service.
Reply from the clinic

Thank you for taking the pressure off of us. Our team is always striving to provide the best service possible to our patients. Thank you again for your valuable feedback. We will continue to strive to provide improved service in the future. … More

tiến anh trần via Google 5.0 out of 5
Great service, very enthusiastic in consulting as well as in the working process.
Declan Patrick Macmanus via Google 5.0 out of 5
I never thought in a million years I would look forward to going to the dentist but that's how much I love Serenity. Dr. Huong (Rosie) has to be the best dentist in Ha Noi and Monica at reception is one of the kindest people you'll ever meet. I've had extractions, dentures and cleanings... I'll never go anywhere else. Top notch!😀 …
Reply from the clinic

Thank you so much for your kind words, Declan! We're thrilled to hear that you had such a positive experience at Serenity Dental Clinic. Dr. Huong (Rosie) and Monica are indeed exceptional members of our team, and we're glad they made your … More

Quynh Anh Nguyen via Google 5.0 out of 5
Everyone is happy and friendly, good experience in all aspects
Khoanhkhactanbien Mai thu via Google 5.0 out of 5
Very professional, transparent, and clear. The doctor was attentive, gentle, and dedicated.
Mary Shaw via Google 5.0 out of 5
I can not say enough good things about my experience with the staff, dentist and technicians that work at Picasso. The professionalism and treatment was amazing. It was my first experience of being treated by a clinic outside of the United States, and do not regret my decision. I would highly recommend the Picasso Dental Clinic of Hanoi
Susie Robertson via Google 5.0 out of 5
We booked to go here March, I didnt want to rate them until my dental work had time to settle. They are professional, easy to communicate with, clean, high-tech. My husband and I both got work done and despite and inital mix up about timimgs they went over and above to accomodate us around our travel plans. We got three crowns, 2 filings and a clean each at 10% of the cost at home. Very happy.…
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We started our trip in Hanoi then went to Sapa came back for our crown placement, and did book a third trip back after Cat Ba Island, but didnt need it. If I ever need serious dental work in the future I will come back.

Reply from the clinic

Thank you Susie for coming back to leave this review after giving your dental work time to settle, that says a lot. It's great to hear that both you and your husband are happy with how everything turned out. Three crowns, two fillings, and a clean each is quite a bit of work to fit in alongside a travel itinerary, so we're glad the team could make the scheduling work for you after that initial timing mix-up. Sounds like you made the most of your trip too, with Sapa and Cat Ba Island on the list. The fact that you didn't even need that third visit back is always a good sign. Getting all of that done at a fraction of what it would've cost back home makes the whole trip even more worthwhile. We'd love to see you again if you ever need anything down the road.

Esta Fowler via Google 5.0 out of 5
I flew from NZ to get my old crowns and veneers replaced (10 crowns, 6 veneers) that were cracking and falling. I knew the work would be extensive and I was nervous for the treatment, but Dr Emily and the team were supportive and professional every step of the way. From the care taken during the physical work to the regular check ins throughout my two weeks in Hanoi (and even once I had left the…
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country) I felt supported and safe in their care. I couldn’t be happier with the results of my new teeth. I need more work done to replace the remaining old crowns and I look forward to coming back to Picasso for this treatment in the years to come. If you’re thinking of flying to Vietnam for dental work, I highly recommend Picasso.

Reply from the clinic

Esta, flying all the way from New Zealand for a case this size takes real courage, and we're so glad the experience matched the decision. Sixteen restorations in two weeks is no small thing, and it means a lot to hear that Dr. Emily and the team kept you feeling supported and safe throughout. That kind of attentive care, from the chair all the way through to the follow-up after you'd left the country, is exactly what we want every patient to experience. Dr. Emily will be so happy to read this. The fact that you're already planning to come back for the remaining crowns genuinely warms us, and we'll be ready for you when the time comes. For anyone from NZ or Australia reading this and weighing up the trip, Esta's words say it better than we ever could. See you next time, Esta, and thank you for trusting us with your smile.

Laurent Corradi via Google 5.0 out of 5
I had an excellent experience at Picasso Dental Clinic. The team did an outstanding job creating both my upper and lower dentures. The quality of the work is truly impressive, and everything fits comfortably and looks very natural. What I appreciated most was their professionalism and attention to detail. I highly recommend Picasso Dental Clinic to anyone looking for quality dental work. Thank you…
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ou again for the great service!

Reply from the clinic

Laurent, thank you for sharing this. Getting both upper and lower dentures done at once is a big undertaking, and it's great to hear the fit and the aesthetics landed exactly where they should. Comfort and a natural look are the two things that matter most with denture work, so knowing you're happy with both means a lot to the team. The attention to detail you mentioned is something we take seriously at every stage, from the initial impressions through to the final fitting. We hope you're enjoying everything that comes with a confident, comfortable smile again. If you're ever back in Hanoi, we'd love to see you.

Julian Usslar via Google 5.0 out of 5
Been with Picasso dental from 2019 when it was still called Serenity dental. A root canal, one extraction, several cavities and cleaning. Great customer service and great facilities. Quality treatment as far as I can tell, and dentist abroad confirmed this.
Reply from the clinic

Response from the owner Edited a day agoDear Julian, Thank you so much for your wonderful review and for your incredible loyalty since 2019! It truly means the world to us that you've been with us through our journey from Serenity Dental to Picasso Dental Clinic. We're so glad to hear that your experiences: from your root canal and extraction to your cavity treatments and cleanings, have all met your expectations. And how reassuring that your dentist abroad also confirmed the quality of your treatment! That's the highest compliment we could receive. It's patients like you, Julian, who inspire us to keep delivering the best care possible. We look forward to continuing to serve you for many more years to come! Warm regards, Picasso Dental Clinic Hanoi (Old Quarter Branch)

Sharrie Webster via Google 5.0 out of 5
I have been treated very well at Picasso clinic! The employees are professional and respectful. The treatments I've had have been quick and very well done. The prices are good. The entire staff seems well trained! Thank you for such excellent service.
Reply from the clinic

Thank you so much for the kind words, Sharrie! It really means a lot to hear that the whole experience felt professional and respectful from start to finish. Quick, well-done treatment is something we work hard to deliver consistently, and it's great to know that came through. Our team puts a lot of effort into their training, so knowing it shows is the best kind of feedback we can get. We hope to see you back at the Old Quarter clinic whenever you need us!

Csillu via Google 5.0 out of 5
Had a great experience at Picasso Dental—everything from the gentle, friendly staff to the professional doctor and nurses made me feel at ease. The whole visit was swift, clean, and surprisingly relaxing, even for a cleaning, check-up, and filling. I felt well cared for throughout and would highly recommend them for anyone looking for quality dental care ⭐⭐⭐⭐⭐
Reply from the clinic

So glad the visit felt relaxed and comfortable, even with a few treatments in the same sitting! A cleaning, check-up, and filling back to back can feel like a lot, so hearing it went smoothly really is a nice thing for the team to know. The staff at Old Quarter Branch work hard to keep things calm and unhurried, and it sounds like that came through for you. Thanks for the five stars and the kind words, Csillu. We'd love to see you back next time you need us!

Erica MY via Google 5.0 out of 5
The team was amazing and fast, very client-focused and very professional. I have no complaints and I would recommend the clinic to anyone. Thank you so much for being so helpful and for assisting me with everything so quickly. I would come back and recommend this place with no hesitation
Reply from the clinic

Erica, thank you so much for taking the time to write this. We really do try our best to keep things moving quickly without ever making patients feel rushed, so it's great to know that came through. The whole team at our Old Quarter clinic will be happy to read this. We're always working to make every visit as smooth as possible, and feedback like yours makes a real difference. Can't wait to welcome you back whenever you need us!

Yost Scott Alan via Google 5.0 out of 5
Long time patient of this dental clinic. Always satisfied with the professionalism and care. Thanks always.
Reply from the clinic

Yost, it means a lot to hear from a long-time patient, so thank you for that. Consistency is something we work hard at, and knowing you've always felt well taken care of here is the kind of thing that keeps the whole team motivated. We appreciate your loyalty more than we can say. See you at your next visit!

Jérémy Royer via Google 5.0 out of 5
I've been only once so far, but I'll come back for sure, at least for a check. They're very professionnal (like giving real advice, not trying to sell you useless procedures), welcome you in good conditions and are still on the affordable side (even for those whose medical insurance covers only partially dental care)
Reply from the clinic

Jérémy, merci for sharing this after just your first visit. It's really nice to hear that the advice felt genuine rather than pushy, because that's genuinely how we try to approach every consultation. We'd rather patients leave with a clear picture of what they actually need than feel like they've been oversold on anything. The insurance situation with dental care can be frustrating, so we're glad the pricing worked for you too. À bientôt when you're ready for that next check!

Guldana Yunuskhodzhayeva via Google 5.0 out of 5
The best dental clinic in Hanoi. Clean, accurate, attentive, professional!!!
Reply from the clinic

Guldana, thank you so much for this! "Clean, accurate, attentive, professional" is pretty much exactly what we aim for every single day, so it's great to know it landed that way. Short and sweet review, but it means a lot to the whole team. Hope to see you again soon!

Michelle via Google 5.0 out of 5
I cannot recommend Dr Emily and all her staff enough. I never dreamed I would be leaving Vietnam after a week with the most beautiful smile. 8 veneers and three crowns. Two fillings and whitening my bottom teeth. It would have cost me treble if not more in ireland. The level of care I got from the minute I stepped into Picasso has been absolutely 5 star!!! The clinic is so well ran and so clean…
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an with perfect English. I'm absolutely delighted with my results and cannot thank you all enough ❤️

Reply from the clinic

Michelle, this review put the biggest smile on the whole team's faces! Leaving Vietnam after just one week with 8 veneers, three crowns, two fillings, and whitening done is quite the transformation. Dr. Emily and her staff will be absolutely buzzing when they read your kind words. We know it's a big decision to travel all the way from Ireland for dental work, and we're so glad you trusted us with your smile. The fact that you got all of that done for a fraction of what it would have cost back home makes it even sweeter. Our Old Quarter team works really hard to keep the clinic running smoothly and to make every patient feel looked after from the very first step through the door. Your results sound stunning, and we hope you're showing off that new smile to everyone back in Ireland. Thank you for the love, Michelle, and you're always welcome back at Picasso!

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