Patients
Reviews of Picasso Dental Clinic Hanoi (Old Quarter Branch).
Hanoi, Vietnam. 334 aggregated from Google, 23 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.9 out of 10
Overall score
The Old Quarter flagship of the Picasso network and the strongest branch by review evidence, with documented complex-case work and independent endorsements from a retired dentist and a healthcare administrator on hygiene and process. Central, English-speaking and well set up for visiting patients. Minor weaknesses are occasional admin and billing inconsistencies.
Authenticity
9/10Verified Old Quarter flagship on Chau Long, Truc Bach; decade-old network branch with named dentists, its own external review listings, and a balanced mix of glowing and genuinely critical reviews.
Treatment quality
9/10Strong complex-case evidence: implants, bridges, redone failed root canals and periodontal work, plus a retired French dentist praising rubber-dam use and composite quality. One wisdom-tooth case healed slowly.
Cleanliness
9/10A retired French dentist and a US healthcare administrator both audited and praised sterilisation, tool changing between patients and PPE. Spotless and modern; one review noted no privacy curtains.
Team
9/10Named dentists (Dr Emily, Dr Lynn, Dr Anna, Dr Linh, Dr Hoa, Dr Thang), multilingual, conservative with no upselling, and notably skilled with children and dental-phobic patients.
Price value
8/10Transparent pricing repeatedly praised against UK, Australia, Tokyo and Stockholm; minor dings include one billing error and one case where extra work was charged without prior confirmation.
Tourist suitability
9/10Central Truc Bach lakeside location walkable from Old Quarter hotels, English staff, same-day emergency fit-ins, free consults, email booking and multi-session planning around travel dates.
What comes up well
- Complex cases handled: implants, bridges, redone root canals, perio
- Hygiene and process praised by a retired dentist and a healthcare admin
- Central Truc Bach location, walkable from Old Quarter hotels
- 50 reviews analysed, average 4.9/5
Points to weigh
- One review reports extra work charged without prior confirmation
- Isolated mentions of billing error and no privacy curtains
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 357 reviews
Excellent service. I highly recommend Serenity International Dentist to anyone. …
The serenity international densist takes precautions regarding the covid 19 regulations ,i am happy with the clinic all staff are professional and there is value for money . …
I wish I could rate 10* instead of 5*! I’m extremely impressed with the friendliness and professionalism of everyone …
From the first time I contacted Serenity Dental Hanoi, they had been extremely helpful and friendly, they were clear on the prices and flexible for appointments. When I arrived in Hanoi I visited several practices before my final decision …
My partner and I just had our teeth cleaned. The equipment was state of the art and the facilities were super clean. Excellent, friendly service from our dentist and hygienist. Explained everything they were doing in english which is …
Dr. Emily and all her staff are consistently very caring, friendly and professional. I had an implant on a front tooth done here, and i needed a bone graft too. Everything went very well, and the communication was always clear and prompt. …
I would recommend this place to all. Hanoi has its scams but this place isnt one. 11 fillings a root canal and a bridge put in for 1700 usd i actually gave them more but the refunded the money. 5 stars from me iv recomend to alk my friends
I traveled to Hanoi to get dental work done. I had been dealing with immense pain due to a broken tooth with exposed nerve. Dr Rosie was super friendly and professional. She performed a root canal and they placed a porcelain crown to …
Reply from the clinic
Hi Garrett. Thank you for your awesome feedback. It was a great pleasure knowing that you had a great experience with our team.
The quality is so high it is hard to know where to begin. I saw Dr Adrian in Hanoi (I also went to Serenity in Saigon which was equally good) and not only were all the team working there exceptional in terms of communication, hospitality …
Absolutely Amazing!! My filling fell out on my trip here in Vietnam and I was recommeneded Serenity online. Best decision ever! Top of the line equipment, well trained staff and …
I've been looking for a good dentist for a number of years and I have been so pleased with my treatment at serenity. With Dr Adrian I finally felt confident to have my wisdom teeth removed. They've been bothering me for a long time. …
Reply from the clinic
Dear Rachel, Thank you very much for taking your precious time to write up about your recent … More
Amazing! I've always been scared of dentists so I was very desperate when one of my tooth started hurting and I was forced to go to see a dentist in Vietnam. But I had a wonderful experience at Serenity Clinic, my dentist, doctor James, did …
Reply from the clinic
Good evening Anna, Thank you very much for taking your precious time to write up a review for our … More
This place never ceases to amaze me. The procedure rooms were ultra modern, clean and contained state of the art equipment. Better than most of the US dental practices I have been to, and I have been to quite a few. Dr. Mike Tran and the …
Reply from the clinic
Dear Mr. Ralpha, Thank you very much for taking your precious time to review your recent … More
I 100% recommend this center. I was passing through Hanoi, panicking because of a toothache (never pleasant when you're on a long trip), and I got an appointment in less than 24 hours and was seen in the best possible conditions. I have a …
Reply from the clinic
Thank you so much, Caro! We're truly touched by your feedback. Dealing with a dental emergency while traveling is never easy, especially when you're feeling anxious. We're so glad our team was able to put you at ease and relieve your discomfort. Take care and have a wonderful trip!
It's never a good feeling having a bad toothache thousands of miles from home, so to say I was relieved to have found such a great dentist here in Hanoi would be an enormous understatement. From the moment I walked in, the staff were …
Reply from the clinic
Thank you so much for sharing this, Jonathan! We know how stressful dental emergencies can be, especially when you're far from home - so we're really glad we could help put your mind at ease. Our team takes pride in being upfront and honest … More
This trip to Vietnam was my first and I had researched so much about where to go and stay but had also heard on FB forums about excellent dentistry at a number of clinics including Picasso dentistry. …
Reply from the clinic
Thank you so much for sharing your experience, Dane! It means a lot that you trusted the recommendation and made the trip all the way from Australia. We're thrilled the consultation, cleaning, and fillings all went smoothly for you. It's … More
After having had 17 crowns and two plates to give me molars, I can fully recommend Picasso. …
Wonderful place. So professional, such great people, so helpful and empathic. We flew from New Zealand to come to Piccaso because a friend recommended them. So glad we came. They even suggested places to go and things to see whilst in …
During our trip to Vietnam we lost a mouthguard and needed a new one made. We were only passing through Hanoi for one day and asked Picasso Dental if they could make one for us in the same day. They were more than happy to assist us and we …
I’m so happy I chose Picasso for my dental work - I can’t recommend them enough. …
Highly recommended! I came here with sensitive teeth and received excellent advice and treatment! There's even a German-speaking dentist. …
I’ve been going here for well over SIX years. They have always been professional and easy to deal with. The dentists all speak English and are quite qualified. They utilize only the most modern medical equipment, to include cameras, x-rays, …
Reply from the clinic
Thank you for sharing your positive experience at the dental clinic, Bill! It's great to hear that the clinic has consistently provided professional and high-quality service over the past three years. The fact that the dentists speak … More
Do you dental work here while it’s cheaper!!! have to say I was really impressed by them here. I heard this was one of the best dentists and was expecting a hefty price, but have to say it was really worth …
Absolutely incredible service from start to finish, so professional compared to my dentists in the UK. Monica was the kindest most helpful person I could have ever wished to deal with. Recommend to anyone who needs good dental care. I went …
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