Patients
Reviews of Picasso Dental Clinic Hanoi (Old Quarter Branch).
Hanoi, Vietnam. 334 aggregated from Google, 23 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.9 out of 10
Overall score
The Old Quarter flagship of the Picasso network and the strongest branch by review evidence, with documented complex-case work and independent endorsements from a retired dentist and a healthcare administrator on hygiene and process. Central, English-speaking and well set up for visiting patients. Minor weaknesses are occasional admin and billing inconsistencies.
Authenticity
9/10Verified Old Quarter flagship on Chau Long, Truc Bach; decade-old network branch with named dentists, its own external review listings, and a balanced mix of glowing and genuinely critical reviews.
Treatment quality
9/10Strong complex-case evidence: implants, bridges, redone failed root canals and periodontal work, plus a retired French dentist praising rubber-dam use and composite quality. One wisdom-tooth case healed slowly.
Cleanliness
9/10A retired French dentist and a US healthcare administrator both audited and praised sterilisation, tool changing between patients and PPE. Spotless and modern; one review noted no privacy curtains.
Team
9/10Named dentists (Dr Emily, Dr Lynn, Dr Anna, Dr Linh, Dr Hoa, Dr Thang), multilingual, conservative with no upselling, and notably skilled with children and dental-phobic patients.
Price value
8/10Transparent pricing repeatedly praised against UK, Australia, Tokyo and Stockholm; minor dings include one billing error and one case where extra work was charged without prior confirmation.
Tourist suitability
9/10Central Truc Bach lakeside location walkable from Old Quarter hotels, English staff, same-day emergency fit-ins, free consults, email booking and multi-session planning around travel dates.
What comes up well
- Complex cases handled: implants, bridges, redone root canals, perio
- Hygiene and process praised by a retired dentist and a healthcare admin
- Central Truc Bach location, walkable from Old Quarter hotels
- 50 reviews analysed, average 4.9/5
Points to weigh
- One review reports extra work charged without prior confirmation
- Isolated mentions of billing error and no privacy curtains
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 357 reviews
Great service, very helpful in reception! Got a brace here, very pleasant services. Definitely recommend
Excellent service. I highly recommend Serenity International Dentist to anyone. Professional dentists with lots of experience.
Just had a wisdom tooth extraction here, quick clean and very efficient.
The serenity international densist takes precautions regarding the covid 19 regulations ,i am happy with the clinic all staff are professional and there is value for money . More over the equipment is very modern ,i was referred by my colleague who had a procedure and i will certainly recommend anyone to visit the clinic for every dental issue 😊
Very good clinic, nice and helpful staff! You can thrust!
Great service at Serenity Dental clinic. Always very helpful and quick to reply regarding any problems. Staff are very friendly and make sure to help wherever they can.
Great experience from everyone involved. Rose dealt with my teeth and did a great job. Would recommend to anyone.
This is one one the best dentist experiences that I’ve had, highly recommend!
A clean dentist's office with all the modern equipment and skilled, English-speaking staff. The dentists are fabulous and they do a great job. Highly recommended.
A very helpful and patient staff! I was able to speak to a dentist immediately. Their facilities are modern and extremely clean. Thank you, Serenity International :)
Dr Phuc, Dr Thang and assistants saved my mom's trip (and ours to :P) to Hanoi, they were a great team, really good professionals during all her root canal treatment and super caring, polite and helpful in everything we needed to ask. Big big thanks to the whole team and clinic for the amazing service, glad we found this place!
From the first time I contacted Serenity Dental Hanoi, they had been extremely helpful and friendly, they were clear on the prices and flexible for appointments. When I arrived in Hanoi I visited several practices before my final decision to have the work carried out here, their customer service at the practice was warm and welcoming, the practice itself was extremely clean and modern with state…
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of the art facilities, everything made me feel really assured this was a great place. I had quite a lot of work done, such as crowns, bridges, fillings and veneers and quite a nervous patient but Emily and the team were amazing and so patient with me. Overall it took around two weeks to complete all my treatments with them consistently making sure I was comfortable and clear on each of the procedures carried out, they gave me great advise to create the best aesthetic look for the end result and not once did I feel in pain or discomfort, by far one of the best dentists I’ve ever been to. I can not thank them all enough for the wonderful work they have done and the smile they have given me!
My partner and I just had our teeth cleaned. The equipment was state of the art and the facilities were super clean. Excellent, friendly service from our dentist and hygienist. Explained everything they were doing in english which is something the dentist doesnt do back in California. Bottom line: this $15 cleaning was better than the $100+ cleanings I've had back in the USA.
Dr. Emily and all her staff are consistently very caring, friendly and professional. I had an implant on a front tooth done here, and i needed a bone graft too. Everything went very well, and the communication was always clear and prompt. I've had the implant about 9 months now, and everything is still healthy and looking great. I was told i might need a gum graft, but the surgery went well,…
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and i was given very clear instructions for oral care post surgery, and thankfully no gum graft needed! Other dentists suggested my bone was too thin to place an implant, but with a bone graft it worked out very well. I've been to dentists in 5 countries, and Dr. Emily is the best I've ever worked with. I feel bad i didn't write this review earlier, and I'm happy Ms Daisy followed up with me via email to find out how things are going post implant. Now that I'm living in the USA I miss having a great dentist that takes their time, doesn't cause pain, and charges affordable rates. Hmmm, now that I'm living in the usa I miss a lot of things about Vietnam, such wonderful people there -- Toi Yeu Viet Nam!!
Amazing! Nam was in charge of my situation, and I had a spectacular experience. Possibly, the best dental experience of my life. Considerate, gentile, and a great job! Great prices too!
Great professional services with friendly helpful staff. Very happy with mine and my partners treatments.
I traveled to Hanoi to get dental work done. I had been dealing with immense pain due to a broken tooth with exposed nerve. Dr Rosie was super friendly and professional. She performed a root canal and they placed a porcelain crown to protect the tooth. I have been pain free since! The process was easy and the prices were as quoted to me, no surprises! Amazing that I could receive such professional…
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service for a fraction of what would have been charged in the United States for the same work. I will be returning to Vietnam and Serenity Dental for future dental work.
Reply from the clinic
Hi Garrett. Thank you for your awesome feedback. It was a great pleasure knowing that you had a great experience with our team.
The quality is so high it is hard to know where to begin. I saw Dr Adrian in Hanoi (I also went to Serenity in Saigon which was equally good) and not only were all the team working there exceptional in terms of communication, hospitality and professionalism but also the clinic was first class and the treatment of a higher standard than I am used to in Europe. Special mention to the very kind Daisy…
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as well as Hoa in Saigon and thanks to everyone.
I needed emergency root canal while backpacking,i was diagnosed and treated within two days, absolutely would recommend 5 star service!!
Reply from the clinic
Dear Mr. Shaw, Thank you for taking the time to leave us such a beautiful review. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Cheers, Serenity team.
Absolutely Amazing!! My filling fell out on my trip here in Vietnam and I was recommeneded Serenity online. Best decision ever! Top of the line equipment, well trained staff and dentists and the best customer support possible. I was a bit worried at first but from the moment I walked in it was easy and perfect. If you need any work done ask for Rosie. She was the dentist that worked with me. Her…
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English is amazing and she does everything she can to help make the experience better. They X-rayed my whole mouth, found a couple extra cavities, refilled the filling that fell out and filled the other two cavities all for about $70 USD! that's amazing! (full colored resin fillings) They also sent me email follow up to make sure I was doing okay and sent me my X-ray's an pictures of my teeth they took for my dentist when I head home. Incredible! Also their price list for all work is on their website and if you email them about what you need done they can email you a quote of everything as well. Hand Down the best dentist i've ever been to.
I've been looking for a good dentist for a number of years and I have been so pleased with my treatment at serenity. With Dr Adrian I finally felt confident to have my wisdom teeth removed. They've been bothering me for a long time. Throughout the course of my treatment I felt very well looked after, safe, relaxed and happy with the care I was given. I went to Dr Adrian on a recommendation from…
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a colleague and have since passed on his details to many more friends and co-workers who have been equally pleased. The staff who make appointments and who greet you on entry are also very friendly, professional and helpful.
Reply from the clinic
Dear Rachel, Thank you very much for taking your precious time to write up about your recent experience with our team. Glad to know that you had a good one. It was a great pleasure serving you.
Amazing! I've always been scared of dentists so I was very desperate when one of my tooth started hurting and I was forced to go to see a dentist in Vietnam. But I had a wonderful experience at Serenity Clinic, my dentist, doctor James, did a great job and now I don't want to go to any another clinic but this one! I 100% recommend this place!
Reply from the clinic
Good evening Anna, Thank you very much for taking your precious time to write up a review for our team. It was a great pleasure knowing that you had a good experience, which is ultimate goal that we have worked tirelessly for. Wish you a lovely trip in Vietnam.
This place never ceases to amaze me. The procedure rooms were ultra modern, clean and contained state of the art equipment. Better than most of the US dental practices I have been to, and I have been to quite a few. Dr. Mike Tran and the nurses were amazing. Extremely friendly, caring, knowledgeable, and very communicative regarding my care. They work together well and are extremely professional…
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in carrying out their duties. Best of all, the prices are so much more affordable than in the USA and no hidden or unnecessary costs. Extremely pleased with my experience.
Reply from the clinic
Dear Mr. Ralpha, Thank you very much for taking your precious time to review your recent experience with our team. It was a great pleasure serving you.
Can’t recommend them highly enough. Professional, polite and their work was perfect. I now have a Happy Smile thanks to Rosie and Emily. Love your Work!
Reply from the clinic
Dear Mr. Murray, We are incredibly grateful that you took the time out to leave us this note. We alwaysa put customer satisfaction as top priority and I'm very glad to know that you had a great experience with us. We look forward to serving you again. Best regards, Serenity team
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