Patients
Reviews of Picasso Dental Clinic Hanoi (Old Quarter Branch).
Hanoi, Vietnam. 334 aggregated from Google, 23 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.9 out of 10
Overall score
The Old Quarter flagship of the Picasso network and the strongest branch by review evidence, with documented complex-case work and independent endorsements from a retired dentist and a healthcare administrator on hygiene and process. Central, English-speaking and well set up for visiting patients. Minor weaknesses are occasional admin and billing inconsistencies.
Authenticity
9/10Verified Old Quarter flagship on Chau Long, Truc Bach; decade-old network branch with named dentists, its own external review listings, and a balanced mix of glowing and genuinely critical reviews.
Treatment quality
9/10Strong complex-case evidence: implants, bridges, redone failed root canals and periodontal work, plus a retired French dentist praising rubber-dam use and composite quality. One wisdom-tooth case healed slowly.
Cleanliness
9/10A retired French dentist and a US healthcare administrator both audited and praised sterilisation, tool changing between patients and PPE. Spotless and modern; one review noted no privacy curtains.
Team
9/10Named dentists (Dr Emily, Dr Lynn, Dr Anna, Dr Linh, Dr Hoa, Dr Thang), multilingual, conservative with no upselling, and notably skilled with children and dental-phobic patients.
Price value
8/10Transparent pricing repeatedly praised against UK, Australia, Tokyo and Stockholm; minor dings include one billing error and one case where extra work was charged without prior confirmation.
Tourist suitability
9/10Central Truc Bach lakeside location walkable from Old Quarter hotels, English staff, same-day emergency fit-ins, free consults, email booking and multi-session planning around travel dates.
What comes up well
- Complex cases handled: implants, bridges, redone root canals, perio
- Hygiene and process praised by a retired dentist and a healthcare admin
- Central Truc Bach location, walkable from Old Quarter hotels
- 50 reviews analysed, average 4.9/5
Points to weigh
- One review reports extra work charged without prior confirmation
- Isolated mentions of billing error and no privacy curtains
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 357 reviews
Nhân viên thân thiện, quan tâm cảm xúc khách hàng, có kinh nghiệm tốt. Cơ sở vật chất tốt. (Translated by Google) The staff are friendly, attentive to customer needs, and highly experienced. The facilities are excellent.
Reply from the clinic
Chào Kiều Phan Trọng, Cảm ơn bạn đã chia sẻ đánh giá của mình về trải nghiệm tại Picasso Dental. Rất vui mừng khi bạn hài lòng với sự thân thiện và quan tâm của nhân viên cũng như chất lượng dịch vụ tại phòng khám. Chúng tôi luôn cố gắng mang lại cho khách hàng những trải nghiệm tốt nhất có thể. Hy vọng chúng tôi có thể phục vụ bạn trong tương lai.
(Translated by Google) Excellent organization, outstanding doctors who take their time, good advice, very good English skills, state-of-the-art technology and treatment methods. Highly recommended! (Original) Bestens organisiert, hervorragende Ärzte, die sich viel Zeit nehmen, gute Beratung, sehr gute Englischkenntnisse, neueste Technik und Behandlungsmethoden. Absolut empfehlenswert!
Reply from the clinic
Vielen Dank, Mira, für Ihre großartige Bewertung! Wir freuen uns sehr, dass Sie mit unserem Service und unseren Ärzten zufrieden waren. Wir legen großen Wert auf eine sorgfältige Beratung und Behandlung unserer Patienten und sind stolz darauf, die neuesten Technologien und Behandlungsmethoden anbieten zu können. Wir freuen uns, Sie bei Ihrem nächsten Besuch begrüßen zu dürfen!
(Translated by Google) Excellent dentist!!! Studied in Germany..... Speaks perfect German and English.... Very professional!!! Very clean Highly recommended, best experience in Vietnam (Original) Sehr gute Zahnärztin!!! hat in Deutschland studiert..... Kann perfekt deutsch und englisch.... Sehr professionell!!! Sehr sauber sehr zu empfehlen beste Erfahrung in Vietnam
Reply from the clinic
Vielen Dank für Ihre positive Bewertung und das Vertrauen in unsere Zahnarztpraxis! Wir freuen uns sehr, dass Sie mit der Leistung unserer Zahnärztin zufrieden sind. Es ist uns wichtig, professionelle und hochwertige zahnärztliche Dienstleistungen anzubieten, und wir sind stolz darauf, dass unsere Zahnärztin in Deutschland ausgebildet wurde und sowohl Deutsch als auch Englisch perfekt beherrscht. Sauberkeit und Hygiene sind ebenfalls für uns von größter Bedeutung, um unseren Patienten eine angenehme und sichere Umgebung zu bieten. Vielen Dank, dass Sie uns weiterempfehlen und uns als Ihre beste Erfahrung in Vietnam bezeichnen. Es ist uns eine Freude, Sie bei Ihrem Zahnarztbesuch optimal zu betreuen. Bei weiteren Fragen oder Anliegen stehen wir Ihnen gerne zur Verfügung. Vielen Dank für Ihre Unterstützung!
Wish I knew this dentist earlier, it could have saved me thousands of dollars and time. Unfortunately, my teeth were horribly destroyed by another dentist in Hanoi. After coming back and forth over ten times in just a month but they still failed to rectify the issues, I reached out to Picasso dentist for help and I am so glad that I did. The tooth couldn't be saved as the previous dentist…
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t screwed up the root canal too badly so I had to have it removed and another implant put in. The process from consultation to the extraction and the implant surgery went really well and smoothly. I'm now having a temporary tooth that is good enough for my works, and most importantly NO MORE PAIN!!! Can't thanks you guys enough.
Reply from the clinic
Thank you so much for your kind review. We are sorry to hear about your previous dental experience, but we are glad that we were able to help you rectify the issues and provide a better solution for your dental needs. Our team at Picasso Dental Clinic is dedicated to providing high-quality dental care and ensuring the comfort and satisfaction of our patients. We understand the importance of a pain-free experience, and we are pleased to hear that you are no longer experiencing any discomfort. We strive to deliver efficient and effective dental treatments, including tooth extraction and implant surgery, to restore your oral health. Your satisfaction and well-being are our top priorities, and we appreciate your trust in our dental services. If you have any further questions or need additional dental care, please do not hesitate to reach out to us. Thank you again for choosing Picasso Dental Clinic.
My experience here was superb. They spent so much time and effort in getting my teeth correct. Better than any customer service I have gotten from a dental clinic in my home country (Australia). Do not believe it when dentists in Australia try to belittle and are derogatory toward Vietnamese dental clinics because this one proved them.wrong!
Reply from the clinic
Thank you very much for your glowing remarks on our team. I am delighted to know that you had a good experience with us.
(Translated by Google) I was very satisfied with the professional teeth cleaning; the staff speaks English and was very friendly. (Original) Ich war sehr zufrieden mit der professionellen Zahnreinigung, das Personal spricht Englisch und war sehr freundlich.
Reply from the clinic
Es freut uns zu hören, dass Sie mit Ihrer professionellen Zahnreinigung zufrieden waren und dass unser Personal Ihnen freundlich und auf Englisch geholfen hat. Wir sind bestrebt, eine hochwertige Betreuung und Dienstleistungen anzubieten. Vielen Dank für Ihre Bewertung und wir hoffen, Sie bald wiederzusehen.
If you are reading this!! Then like me you may be overwhelmed with the choice of Dental clinics in Vietnam and how they truly provide a service. I am from Australia, Middle aged and certainly needed considerable work done on my teeth. Prohibitively expensive in my home country so i decided to incorporate a Dental visit with a motorcycle journey through North Vietnam. Serenity was one of two clinic…
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recommended to me by a Vietnamese friend living in Australia. I read many reviews on the net and decided to go with Serenity. During my month in Vietnam I had 11 visits to the clinic and was pleasantly surprised by the professionalism, cleanliness, quality and price provided by this clinic. From the ladies at the Front desk, the dental Assistants and the Dental doctors I was informed what when and how anything was going to happen. From best case scenario to worst case scenario. Doctor Lyne worked hard on my difficult teeth and managed to work with me for the best possible outcome I could have imagined. All the staff were courteous and Professional. I can genuinely recommend this clinic to Any of my friends and family in Australia. I will visit this clinic in the future as part of another biking holiday and to keep my teeth is the best possible condition. Outstanding Service!!!!
Reply from the clinic
Thank you so much for your wonderful review, Todd. We are delighted to hear about your positive experience at Serenity Dental Clinic. We understand that choosing a dental clinic in Vietnam can be overwhelming, but we are glad that you chose us and trusted us with your dental care. Our team is dedicated to providing professional and high-quality dental services in a clean and comfortable environment. We aim to inform and guide our patients through every step of their dental journey, ensuring that they are well-informed about their treatment options and the expected outcomes. We appreciate your kind words about our staff, including the front desk team, dental assistants, and dental doctors. Your satisfaction is our top priority, and we are thrilled to hear that we were able to exceed your expectations. Rest assured that we will continue to provide outstanding service to all our patients. Thank you for recommending our clinic to your friends and family in Australia. We look forward to serving you again in the future and keeping your teeth in the best possible condition. If you have any further questions or need additional dental care, please don't hesitate to reach out to us. Safe travels on your biking holiday! Best regards, Serenity Dental Clinic
I would really like to recommend Serenity International Dental! After looking at most of the dental clinics before i left home, i chose 2 to correspond with first & then to also check out when i started my holiday in Hanoi. From the very start Serenity were standouts as Monica explainned things very clearly and was a pleasure to deal with. After an initial inspection a plan was put into place…
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e and the work began around my holiday. I had implant surgery, then a replacement crown & then 5 fillings. My dental surgeon Dr Dai was great but Dr Huong (Rosie) was exceptional also! I just really want to Thank you guys for making me feel relaxed & answering all my questions. The Biggest Thank You goes to Monica for helping me understand everything if i ever had a question & also for arranging the car to get me to the airport very late at night. I will return for crowns in November, See you guys then. Cheers!
Reply from the clinic
Dear Carey Winston, Thank you so much for taking the time to share your positive experience at Serenity International Dental. We are thrilled to hear that you had a great experience with our team and that Monica, Dr. Dai, and Dr. Huong provided excellent care and made you feel relaxed throughout your dental treatments. Our team at Serenity International Dental strives to provide clear communication, personalized care, and exceptional service to all our patients. We are delighted that you found Monica's explanations helpful and that she assisted you with any questions you had. We are also pleased to know that our team made the necessary arrangements to ensure your comfort, including arranging transportation to the airport. We truly appreciate your trust in our clinic and your intention to return for your future dental needs. We look forward to welcoming you back in November and continuing to provide you with the high-quality care you deserve. If you have any further questions or need assistance, please feel free to reach out to us. We are always here to help. Thank you once again for your recommendation and kind words. We value your feedback and look forward to seeing you soon.
They communicate with you all the way. They speak good English and the whole team is in sync. Very clean and professional. Would highly recommend.
Reply from the clinic
Dear Ana Oviedo, Thank you for sharing your positive experience with us. We appreciate your kind words and recommendation. We pride ourselves on effective communication and ensuring that our patients feel comfortable and well-informed throughout their dental journey. We are delighted to know that our team's proficiency in English and their synchronized efforts made your experience a smooth and enjoyable one. Maintaining a clean and professional environment is of utmost importance to us, and we are pleased to hear that it met your expectations. We strive to provide high-quality dental care and create a positive atmosphere for our patients. Thank you once again for your review and for choosing our clinic. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We would be more than happy to assist you.
(Translated by Google) Thank you to the doctors and nurses for their excellent service. It was great service. (Original) 의사 선생님와 간호사님들이 잘 해주셔서 감사합니다. 좋은 서비스입나다
Reply from the clinic
푸크 부담을 덜어주셔서 감사합니다. 저희 팀은 항상 최선을 다하여 환자분들께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 귀중한 의견을 주셔서 다시 한번 감사드립니다. 앞으로도 항상 향상된 서비스를 제공하기 위해 노력할 것입니다. 언제든지 도움이 필요하시면 언제든지 연락주세요. 다시 한번 감사드리며, 좋은 하루 보내시길 바랍니다. 문의사항이 있으시면 언제든지 문의하십시오. 감사합니다.
Dịch vụ tuyệt vời, rất nhiệt tình trong khâu tư vấn cũng như trong quá trình làm việc. (Translated by Google) Great service, very enthusiastic in consulting as well as in the working process.
I never thought in a million years I would look forward to going to the dentist but that's how much I love Serenity. Dr. Huong (Rosie) has to be the best dentist in Ha Noi and Monica at reception is one of the kindest people you'll ever meet. I've had extractions, dentures and cleanings... I'll never go anywhere else. Top notch!😀
Reply from the clinic
Thank you so much for your kind words, Declan! We're thrilled to hear that you had such a positive experience at Serenity Dental Clinic. Dr. Huong (Rosie) and Monica are indeed exceptional members of our team, and we're glad they made your visits comfortable and enjoyable. Providing top-notch dental care and creating a welcoming environment for our patients are our priorities. We appreciate your trust and loyalty, and we look forward to continuing to serve you in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again, and have a wonderful day!
Friendly and professional dental check-up and cleaning service for a very reasonable price.
Mọi người vui vẻ hoà đồng, trải nghiệm tốt về mọi mặt (Translated by Google) Everyone is happy and friendly, good experience in all aspects
Rất chuyên nghiệp, minh bạch, rõ ràng. Bác sỹ chu đáo nhẹ nhàng tận tâm. (Translated by Google) Very professional, transparent, and clear. The doctor was attentive, gentle, and dedicated.
Dịch vụ tuyệt vời. Cảm ơn đội ngũ nhân viên của phòng khám rất nhiều! (Translated by Google) Great service. Many thanks to the clinic staff!
First time ever dental procedere abroad. So far so good. Professional, friendly. I feel i have choosen right place. Will continue my treatment there.Thank you Dr. Emily, Dr. Kate and all staff Hanoi!
It was my first time going to Serenity after having problems elsewhere and am so glad I came here. All the staff are so friendly and welcoming. The female dentist I had, was very professional and explained everything to me. Would definitely recommend.
Very kind, welcoming and professional. The space is modern, clean and organised. The staff endeavour to make sure you are very well taken care of. Highly recommend !!!
Very kind, welcoming, helpful and professional staff. I always receive the best care and am provided with clear treatment plans and options, as well as excellent aftercare. Highly recommend, especially if you are a foreigner as the staff speak English very well.
The feeling of how is absolutely perfect. Top notch equipment, expertise doctors, great staff members. I loved my experience so far. Feels like the best dental care I've had ever. I was lured with the annual basic cover for two mil.
A great dentist in Hanoi, they have extracted a wisdom tooth and done a root canal with brilliant results
Rất chuyên nghiệp, minh bạch, rõ ràng. Bác sỹ chu đáo nhẹ nhàng tận tâm. Đúng là nâng niu cảm xúc của bệnh nhân. Đặc biệt làm việc với trẻ em (bé nhà mình 3 tuổi) rất có kinh nghiệm và giúp bé làm quen, không sợ hãi. Giá cả rất phải chăng. Mình đã sử dụng dịch vụ cho bản thân và bé 3 tuổi con mình, và giới thiệu tới cả bố mẹ mình. (Translated by Google) Very professional, transparent, and clear.…
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. The doctor was attentive, gentle, and dedicated. They truly cared about the patient's feelings. They were especially experienced in working with children (my 3-year-old) and helped my child feel comfortable and not afraid. The prices were very reasonable. I used the service for myself and my 3-year-old child, and I recommended it to my parents as well.
I have been going to Serenity for my dental care since 2019. The reception staff are very friendly and professional and Dr Kate is amazing. Highly recommend.
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