Reviews of Picasso Dental Clinic Hanoi (Old Quarter Branch).

Thanks so much Anna, this made our day to read. It means a lot that the team could squeeze you in around your Hanoi trip and still take care of the extra work you needed. Fitting travellers on tight schedules is something we try hard to get right, so hearing it landed well is the best kind of feedback. Hope you got to enjoy a bit of the Old Quarter between appointments too. Safe travels onward, and if you're ever back in Vietnam, you know where to find us.

Hanoch, thank you so much for this nice review, it's really heartwarming. We're happy to hear that communication with us was easy all the way through, from the first questions to after the treatment. When a whole family comes for a visit, it's important to us that everyone feels comfortable and that everything runs smoothly and without pressure. Glad to hear that the doctor and staff were able to make the visit go like this. We hope to see you again next time. Hanoch, thank you so much for this, it really means a lot to us. A routine checkup and hygienist visit might not sound like much, but we know that coming in as a family and having everything run on time and without pressure is exactly what makes the difference. It's great to hear the communication worked well from before you arrived all the way through to after, and that the whole team made you feel welcome rather than rushed. We'll pass your kind words along to the doctor and the staff who looked after you. We hope to see the whole family again next time you need us.

Dominic, thank you for taking the time to write this out in such detail, it genuinely helps other international patients who are weighing up their options and trying to figure out where to go. Multiple treatments in one visit, whitening, periodontal work, and fillings, is a lot to manage and we're really glad the team kept everything clear and unhurried throughout. That "nothing felt rushed" part stands out to us because it's something we work hard to maintain, especially when there are several procedures involved across multiple appointments. Clear English communication is something we've invested in specifically for patients like yourself coming in without a local support network, so it's great to know that actually made a difference to how comfortable you felt. The whole team will be really happy to read this. We hope Hanoi treated you well beyond the clinic too, and if you ever find yourself back in Vietnam, we'd love to see you again.

Thanks for taking the time to share this, Erick. So glad the phone scheduling worked smoothly and that the language barrier worry turned out to be nothing. Our team at the Old Quarter clinic works hard to make sure international patients feel at home from the first call. The comparison to healthcare back home means a lot. We've put a lot into keeping the equipment and facilities on par with what patients are used to elsewhere. Looking forward to having you back later this year for the next round of treatments. Just give us a heads up before you fly in and we'll have everything ready. Hẹn gặp lại.

Hi Nadia, Thank you for taking the time to leave us a review. We're thrilled to hear that you had a positive experience at Picasso Dental Clinic and that our team was able to provide you with kind and careful care. We understand that dental procedures can be stressful, and we strive to create a comfortable and supportive environment for all of our patients. We're also glad to hear that you felt well-informed throughout your treatment. Our team believes in the importance of clear communication and patient education, and we make sure to explain every step and treatment in detail so that you can make informed decisions about your dental health. Thank you for choosing Picasso Dental Clinic for your dental care, and we look forward to seeing you again soon. If you ever have any questions or concerns, please don't hesitate to reach out to us. Best regards, The Picasso Dental Clinic Team

Thank you so much for taking the time to leave this lovely review, especially as a Local Guide. It really means a lot that you felt comfortable and well looked after from start to finish. The team puts a lot of care into explaining each step clearly, so reading this is the kind of feedback we all hope for. We're so glad your visit went well and that the attention to detail came through. Hope to see you back at Picasso whenever you need us again.

Roger, thanks for taking the time to write another review for us. Four visits in and still feeling this way means a lot, especially when you've trusted us with everything from cleanings to a partial crown overlay and replacement fillings. Dr. Lynn and Miss Mai will be really happy to read this, and we'll make sure they see it. The pricing thing matters to us, so it's good to hear it lands as fair whether you're using insurance or paying out of pocket. Our reception and billing folks will be smiling all week after your kind words about them too. The follow-up calls are part of how we like to work, so we're glad they've been useful rather than a bother. We're lucky you found us, even if it took a little while, and we'll keep doing our best to earn the next visit. See you soon, Roger.

Thank you so much for taking the time to share this, and we're genuinely glad the results of your whitening treatment went beyond what you'd experienced in London. That comparison really does mean a lot to us. We do want to apologize for the lip irritation you experienced after your session, and we'll be reviewing our whitening protocol to make sure that doesn't happen again. The billing error is also something we take seriously, and if that hasn't already been sorted out, please reach out to us directly and we'll fix it right away. On the privacy side, your feedback about curtaining during procedures is something we're actively working to improve, and it's a fair point. We also understand how it can feel unsettling when staff are speaking in a language you can't follow during a procedure, so we'll be reinforcing our team's awareness of this with patients in the chair. We're really pleased you found our team friendly and the facility up to standard, and we hope you and your sister will give us another chance to do better on the things that fell short. If you're back in Hanoi, we'd love to welcome you again

Thank you so much for your wonderful review, Rafi! 🌟 We're absolutely delighted that your visit felt more like a spa experience. That's exactly the atmosphere we strive to create for every patient. We hope to welcome you back whenever you're next in town. Safe travels back to Canada! 😊

Rachel, that's so good to hear! Getting five fillings in one go takes some courage, so it's really great that the team made the experience comfortable and pain-free for you. Dental anxiety is something a lot of people deal with, and the staff work hard to make sure every patient feels at ease from start to finish. So glad you made the decision to come in. We'd love to see you again for your next check-up! 😊

Terry, thank you so much for taking the time to leave this! It genuinely makes our day to hear that everyone from reception through to the doctor hit the mark for you. Monica will be very happy to see the shoutout, and yes, the plums are a nice touch from her. We're really glad your experience at the Old Quarter branch was a great one from start to finish. Looking forward to seeing you back next time!

Thanks so much for taking the time to leave this, Alice, it really means a lot to the team. 160 NZD for four fillings and a clean is genuinely great value, so glad that came through for you. We know dental costs back in New Zealand can add up quickly, so we always try to make sure patients get thorough, high-quality care at a price that makes the trip worthwhile. Really happy to hear you felt comfortable throughout too, that's always what we're aiming for. If you're ever back in Hanoi, we'd love to see you again.

Really glad to hear it, thank you for sharing this. Making appointments easy and keeping the whole process smooth is something we put a lot of effort into, so it's good to know that came through. Happy you're pleased with the results too, a few treatments done well is always the goal. The team will be glad to hear the kind words. Hope to see you back at the Old Quarter clinic whenever you need us next!

Donald, thank you so much for taking the time to write this. Hearing that the cleaning, the crown, and the whitening all landed the way you'd hoped is the best feedback we could ask for, and the bit about not being able to tell the crown apart from your natural teeth is exactly what our team aims for every time. Lena will be over the moon when she reads this, she really does treat every patient like a friend visiting Hanoi for the first time. We always want people to leave knowing what to expect and what their results should look like, so it means a lot that part stood out for you. Glad the food recommendations were on point too, the Old Quarter has way too many good spots to keep to yourself. Thanks again for the trust and the kind words about the whole team. Take care of those new pearly whites, and we hope to see you back at Châu Long whenever you're in town.

Dr. Thang will be really happy to read this, and so will the rest of the team. Thank you, James, for taking the time to share your experience. It sounds like you and your wife had exactly the kind of visit we always aim to deliver, where you're treated as people, not just patients. The transparency piece is something we care about a lot, so it's great to know that came through. Please pass on our warm regards to your wife, and we hope to see you both again if you're ever back in Vietnam.

Charlotte, thank you so much for sharing this. Dental anxiety is something we hear about a lot, and knowing you walked away feeling confident with us means a great deal. Our team really does try to slow things down, explain every step, and let you decide the pace, so it's lovely to hear that came through. We'd have loved more time with you in Hanoi too. If you're ever back this way, or even at one of our other branches in Da Nang, Ho Chi Minh City, or Da Lat, we'd be happy to pick up where we left off. Wishing you safe travels and take care.

I'll use the review-response skill to generate an appropriate reply for this patient review. Thanks so much for taking the time to share this, Kirsty. We're really pleased the WhatsApp booking was quick and easy, that's exactly how we try to make things for patients coming from abroad. It's lovely to hear the receptionist and your dentist made you feel at ease through the clean and whitening, two hours in the chair goes by much faster when you're comfortable. The NHS pricing comparison is something we hear a lot from UK patients, and it's always nice when the savings match the quality. Glad we could answer your follow-up question quickly too, we're always on WhatsApp if anything else comes up. Hope to see you back at the Old Quarter branch next time you're in Hanoi.

What a lovely thing to read on a Monday, thank you Geoffrey. Taking both granddaughters in together for checkups on a Sunday is no small task, so we're really glad the visit felt relaxed and the girls were comfortable. Monica will be so pleased to hear this, she genuinely loves working with families and helping bridge the language side when parents or grandparents are involved. It means a lot that you felt the team came across as professional, that's something we work hard at across the whole Old Quarter clinic, not just with the dentists. Please pass our thanks on to their mum too for trusting us with the girls. Hope to see all three of you back at Châu Long for the next checkup, and kids are always welcome at Picasso.

Thank you so much for this lovely review! Monica will be really happy to hear she made such a good first impression, and we'll make sure Dr. Linh and Dr. Anna know you appreciated their care too. Working with patients who have high sensitivity takes extra attention, so it's great to know they got it right. The Ferrero is a small touch but clearly it landed well! We're at the Truc Bach area quite a lot for walk-ins and check-ups, so do come back whenever you need us. Highly appreciated that you took the time to share your experience as a Local Guide.