Confidential — for patient review

Klinik Mahkota Batam Centre

Komp. Mahkota Raya, Ruko No.8 Blok G, Batam, Indonesia

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Last audited April 2026 By SmileJet Audit Team How we audit →
AI Audit 6.8/10 5.0/5  · 87 reviews

SmileJet AI Audit Score for Klinik Mahkota Batam Centre: 6.8/10 overall. Authenticity: 7/10 — Multiple reviewers independently name Drg. Elvini for dental scaling, including apparent Singaporean-Chinese patients. Mix of general medical and dental reviews adds variety to the review base. All-5-star pattern but with genuine service diversity.. Treatment Quality: 6/10 — Dental scaling confirmed as well-executed under Drg. Elvini, described as gentle and thorough. Braces recently introduced. Clinical SOPs followed per reviewer comment. Primarily a general clinic; dental is a service line, not the primary focus.. Cleanliness: 8/10 — Clinic consistently described as clean, comfortable, and following proper SOPs. Institutional-grade standards noted. Part of Gading Pharmacy group suggests organized facility management.. Team: 7/10 — Drg. Elvini named by multiple reviewers for dental scaling, pediatric care, and thorough explanations. General practitioners also praised. Institutional staffing model with full reception and nursing team.. Price Value: 7/10 — Affordable pricing mentioned across multiple reviews. Dental checkup described as 'not expensive'. Part of pharmacy group implies managed pricing structure.. Tourist Suitability: 6/10 — Located in Batam Centre near ferry terminal area. Multiple reviewers with Chinese/Singaporean-origin names suggest some cross-border dental patients. However, primarily a general medical clinic, not a dental tourism destination. No website but Batam Centre location is accessible from Harbourfront ferry terminal.. Summary: Klinik Mahkota is a primary care clinic with a dental center staffed by Drg. Elvini, who is consistently praised for gentle scaling and pediatric dental care. Located in Batam Centre near the ferry terminal, it sees some apparent Singaporean patients. Dental tourists can use it for scaling and basic care, but it is not a dedicated dental clinic. Key strengths: Drg. Elvini praised by name across multiple reviews for gentle scaling and pediatric dental care; Batam Centre location near ferry terminal accessible to day-trip tourists from Singapore; Clinical SOPs followed per patient feedback - institutional quality standards; Multiple Chinese/Singaporean-origin reviewer names suggesting cross-border patients; Part of Gading Pharmacy group - reliable institutional affiliation. Points to note: Primarily a general medical clinic - dental is a secondary service line not a dedicated dental tourism facility. Confidence: Medium. Based on 50 reviews and 1 sources. Audited 18 May 2026.

SmileJet AI Audit

6.8 /10

Confidence

● Medium

Audited 18 May 2026

Authenticity

7

Treatment Quality

6

Cleanliness

8

Team

7

Price Value

7

Tourist Suitability

6

"Klinik Mahkota is a primary care clinic with a dental center staffed by Drg. Elvini, who is consistently praised for gentle scaling and pediatric dental care. Located in Batam Centre near the ferry terminal, it sees some apparent Singaporean patients. Dental tourists can use it for scaling and basic care, but it is not a dedicated dental clinic."

Highlights

  • Drg. Elvini praised by name across multiple reviews for gentle scaling and pediatric dental care
  • Batam Centre location near ferry terminal accessible to day-trip tourists from Singapore
  • Clinical SOPs followed per patient feedback - institutional quality standards
  • Multiple Chinese/Singaporean-origin reviewer names suggesting cross-border patients
  • Part of Gading Pharmacy group - reliable institutional affiliation

Watch out for

  • Primarily a general medical clinic - dental is a secondary service line not a dedicated dental tourism facility

Score Breakdown

Authenticity
7

Multiple reviewers independently name Drg. Elvini for dental scaling, including apparent Singaporean-Chinese patients. Mix of general medical and dental reviews adds variety to the review base. All-5-star pattern but with genuine service diversity.

Treatment Quality
6

Dental scaling confirmed as well-executed under Drg. Elvini, described as gentle and thorough. Braces recently introduced. Clinical SOPs followed per reviewer comment. Primarily a general clinic; dental is a service line, not the primary focus.

Cleanliness
8

Clinic consistently described as clean, comfortable, and following proper SOPs. Institutional-grade standards noted. Part of Gading Pharmacy group suggests organized facility management.

Team
7

Drg. Elvini named by multiple reviewers for dental scaling, pediatric care, and thorough explanations. General practitioners also praised. Institutional staffing model with full reception and nursing team.

Price Value
7

Affordable pricing mentioned across multiple reviews. Dental checkup described as 'not expensive'. Part of pharmacy group implies managed pricing structure.

Tourist Suitability
6

Located in Batam Centre near ferry terminal area. Multiple reviewers with Chinese/Singaporean-origin names suggest some cross-border dental patients. However, primarily a general medical clinic, not a dental tourism destination. No website but Batam Centre location is accessible from Harbourfront ferry terminal.

Important — about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose Klinik Mahkota Batam Centre in Batam?

Primary care clinic in the Batam Centre area offering general medical and dental services for residents and visitors.

Klinik Mahkota Batam Centre is a primary care clinic situated in the Batam Centre area of Batam, Indonesia. The name Mahkota, meaning crown in Indonesian, reflects the clinic's commitment to being a leading provider of primary health and dental care in its local community. Located in Batam Centre -- one of Batam's central commercial and residential districts and the area immediately surrounding the main ferry terminal connecting Batam to Singapore -- the clinic is well-positioned to serve both local patients and those visiting from Singapore for affordable healthcare and dental treatment.

Batam Centre is the island's primary international gateway, with high-speed ferry services operating to Singapore's HarbourFront and Tanah Merah terminals throughout the day. Crossing times are typically under one hour, making the Batam Centre terminal area one of the most convenient locations in Batam for Singaporean day-trippers and medical tourists. Dental and healthcare fees in Batam are generally 20 to 40 percent of Singapore prices for comparable services, and patients who combine a dental or medical appointment with the short ferry journey find significant savings without the extended travel associated with most international medical tourism.

Dental services at Klinik Mahkota Batam Centre cover the core preventive, restorative, and cosmetic treatments required for comprehensive oral healthcare. Professional scaling and polishing is the primary preventive service, removing hardened calculus and bacterial plaque from tooth surfaces and the gingival margin. Regular scaling appointments, typically recommended every six months, are the most effective clinical intervention for maintaining gum health and preventing the progression of gingivitis to more serious periodontal disease. The dentist uses each preventive visit to assess the patient's overall oral health, identify early cavities, check existing restorations, and advise on home care technique.

Restorative dental treatment addresses teeth damaged by caries, fracture, or wear. Tooth-coloured composite resin fillings are the standard treatment for cavities, providing a functional and aesthetically blended repair. More extensively damaged teeth may require inlay or onlay restorations fabricated to fit precisely within or over the damaged area, or full crowns that rebuild the entire visible portion of the tooth. Dental crowns protect teeth that have undergone significant structural loss from further fracture and restore normal biting function. Removable partial and full dentures are available for patients with multiple missing teeth who need a functional and affordable tooth replacement solution.

Root canal treatment is performed for patients with pulp infection or irreversible pulpitis. The endodontic procedure removes the diseased pulp tissue, disinfects the root canal system, and seals the tooth to prevent bacterial recolonisation. Following root canal therapy, a crown is recommended to protect the treated tooth and restore full chewing function. Treating rather than extracting an infected tooth preserves the natural arch and avoids the subsequent investment in tooth replacement.

Simple tooth extractions are available for non-restorable teeth, with post-operative care instructions provided to facilitate recovery. Basic cosmetic dental treatments including whitening and composite bonding address patient concerns about tooth colour and minor shape irregularities. Patients seeking cosmetic improvement are advised to complete necessary restorative and periodontal treatment before commencing elective aesthetic work.

General medical consultations are also available at the clinic, covering common illness assessment, chronic condition monitoring, health checks, and preventive immunisations. The combination of medical and dental services under one roof makes Klinik Mahkota Batam Centre a practical one-stop healthcare destination for patients who wish to address multiple health needs in a single visit -- a particularly useful arrangement for patients who have made the trip from Singapore specifically to access Indonesian healthcare pricing.

Patients planning to visit from Singapore benefit from the Batam Centre clinic's proximity to the ferry terminal, making it one of the most logistically convenient clinic locations on the island. Confirming that the attending dental practitioner holds a valid drg. credential and PDGI registration is recommended before booking. WhatsApp is the standard booking and enquiry channel for Batam clinics, and patients are encouraged to contact the clinic in advance to confirm appointment availability, discuss treatment requirements, and obtain cost estimates in Indonesian Rupiah before travelling.

Patient Reviews from Batam

5.0

★ 87 reviews

I

Intan V

April 2026 · ★ 5

Google

The service is excellent and the doctor is friendly. Highly recommended🫶🏻🫶🏻 …

Clinic response ():

Response from the owner 8 months agoThank you for your positive review! We will continue to strive to maintain our high standards of service. See you on your next visit! Translated by Google ・ See original (Indonesian)

A

Aidan Alexander

April 2026 · ★ 5

Google

Good service and doctor. I've had a cough and cold for a week, and after 4 days I was cured. Thanks🙏🏻 …

Clinic response ():

Response from the owner 8 months agoThank you for your positive review! We will continue to strive to maintain our high standards of service. See you on your next visit! Translated by Google ・ See original (Indonesian)

G

Ghea Darmaya Oraida

April 2026 · ★ 5

Google

From the moment I entered the clinic, I was greeted very well, friendly, kind, and the doctor was very detailed in his explanation. It was my first time getting braces here, it was very good, very satisfying 🫶🏻🩷🩷 I will be a regular and I don't want to change clinics anymore. It will be like this in the future, yes, crown. …

Clinic response ():

Response from the owner 8 months agoWe're so happy to hear that you're satisfied with our service! Thank you for your trust in Mahkota Clinic. Translated by Google ・ See original (Indonesian)

M

Muhammad Luthfi

April 2026 · ★ 5

Google

I recommend the clinic, the staff are friendly, you can also ask questions if you don't know something.

Clinic response ():

Response from the owner 8 months agoWe're so happy to hear that you're satisfied with our service! Thank you for your trust in Mahkota Clinic. Translated by Google ・ See original (Indonesian)

E

Eriani Tay

April 2026 · ★ 5

Google

First time here for a tooth filling, so far the service and filling process are okay.

Clinic response ():

Response from the owner 8 months agoThank you for your positive review! We will continue to strive to maintain our high standards of service. See you on your next visit! Translated by Google ・ See original (Indonesian)

B

Baby Guild

April 2026 · ★ 5

Google

Went for a checkup and their response was quick. There is a dental center too

Clinic response ():

Response from the owner 9 months agoWe're delighted to hear that you're satisfied with our service! Thank you for your trust in Mahkota Clinic. Translated by Google ・ See original (Indonesian)

E

Emillia Dwi SS

April 2026 · ★ 5

Google

I found out about the clinic through Google reviews and its 5-star rating. It turned out to be a comfortable clinic, with good service, excellent doctors, and helpful nurses and administrative staff. It lived up to its rating.

Clinic response ():

Response from the owner 9 months agoWe're delighted to hear that you're satisfied with our service! Thank you for your trust in Mahkota Clinic. Translated by Google ・ See original (Indonesian)

S

Siti Jubaedah

April 2026 · ★ 5

Google

Alhamdulillah he finished his dental checkup, the doctor is very friendly and the nurse is also kind and the cashier is also friendly and kind and the price is very friendly.

Clinic response ():

Response from the owner 9 months agoWe're delighted to hear that you're satisfied with our service! Thank you for your trust in Mahkota Clinic. Translated by Google ・ See original (Indonesian)

J

jeslin arta faustina

April 2026 · ★ 5

Google

The doctor was nice, the service was good. It turns out we're in the same group as Gading Pharmacy. Best of luck!

Clinic response ():

Response from the owner 9 months agoWe're delighted to hear that you're satisfied with our service! Thank you for your trust in Mahkota Clinic. Translated by Google ・ See original (Indonesian)

E

esther rosneli

April 2026 · ★ 5

Google

Drg Elvini is friendly and kind. My child is very satisfied.

Clinic response ():

Response from the owner 10 months agoWe're so happy to hear that you're satisfied with our service! Thank you for your trust in Mahkota Clinic. Translated by Google ・ See original (Indonesian)

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★ 5.0 (87 reviews)