Patients
Reviews of Kemina Dental Clinic - Batam Centre.
Batam, Indonesia. 60 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.6 out of 10
Overall score
Kemina Dental Clinic is a 3-branch Batam Centre chain with multiple named dentists and generally positive outcomes for routine procedures. However, four 1-star complaints reveal systemic issues: appointments mishandled, consultations charged without treatment, and at least one insurance admin error. These operational failures are particularly problematic for dental tourists on tight schedules.
Authenticity
8/10Six named doctors cited across multiple reviewers; four 1-star reviews with distinct specific complaints add credibility. Three branches, established patient base, and specific prices documented (Rp 165,000 child extraction).
Treatment quality
7/10Veneers, braces, extractions, scaling, and fillings all praised with positive outcomes. Two documented cases of inability to treat after patients were told to come in; one nerve repair case unresolved for 2+ months.
Cleanliness
8/10Consistently described as clean and comfortable; spacious waiting room with water provided; no sterility complaints.
Team
6/10Seven named dentists across branches; most praised for thoroughness and patient education (Dr. Dhyta, Dr. Leni Burhan). Dr. Yudha drew a complaint for unhelpful consultation. Admin caused at least one insurance claim error that the patient had to pay.
Price value
6/10Rp 165,000 for child extraction; Rp 130,000 consultation fee. Three reviewers paid consultation fee without receiving treatment. One reviewer claims prices are more expensive than Singapore.
Tourist suitability
5/10Batam Centre location with 3 branches is an asset. However, repeated appointment mismanagement and WhatsApp pre-consultation reliability failures are high risks for time-sensitive dental tourists. Insurance error cost one patient money.
What comes up well
- Seven named dentists across 3 branches in Batam Centre
- Veneers, braces, extractions, scaling all confirmed with positive outcomes
- Dr. Leni Burhan: painless 3-tooth extraction praised; Dr. Dhyta: detailed patient education praised
- Affordable child extraction (Rp 165,000); spacious waiting room with water
- Phone and WhatsApp registration available
Points to weigh
- Three reviewers paid Rp 130,000 consultation fee but received no treatment and were referred elsewhere
- Appointment management failure: one patient's name lost, made to wait from 2pm to 4pm
- Admin entered insurance claim data incorrectly, causing patient to pay personally for clinic's error
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 60 reviews
Recommended to have braces installed at Kemina, the doctor and staff are very friendly.
The service was very comfortable. The doctor was friendly and provided advice on dental health.
Friendly and professional service, skilled and informative dentists, cleanliness and modern equipment, and satisfactory treatment results without over-treatment (without excessive forced treatment), create a sense of comfort and trust for patients. TOP KEMINA DENTAL CARE & drg. Rabella
The service is good, the place is clean, the doctors and nurses are friendly :)
Thank you, Kemina Dental Care, for your professional and friendly service. The doctor was very patient in explaining the procedure in detail, making me feel comfortable throughout the treatment. Best of luck to Kemina Dental Care💝 …
The service is great, and the doctor is friendly. Absolutely the best.
Very satisfied with the service at Kemina Dental Care, I always go here, and the most comfortable experience is being handled by Doctor Eka Yuni Lestari.
Good service, clean place, staff and doctors are also good and friendly
For my friend, it's clean and comfortable, and the doctors and nurses are friendly and kind. I highly recommend Kemina. Thank you, Kemina.😍 …
The place is safe and comfortable, the doctor is very knowledgeable, all the staff are friendly ✨️✨️
The service from Drg. Akbar Tor Tor Nasition is really the best, also very friendly, satisfied, the place is very comfortable
Last month, on the 28th, my sister and I went to your clinic… you gave us an appointment for 2:00. The staff was clearly careless. I had written my name on a notebook, but only my sister was served. I thought it would be my turn after my sister. After my sister finished, I stood up and got ready. I went in, and the staff asked, "Ma'am, where are you going?" I replied, "Oh, not ready yet, yeah?"…
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They called my name. The staff were shocked, "Do you want dental treatment too?" I continued, "Yes." They whispered and asked me to wait another 4:00. Hey… that's great. You made me wait. And it turns out the price is more expensive than in Singapore, lol… I don't recommend this clinic! The staff are blurry like cuttlefish…
Reply from the clinic
We deeply regret the unpleasant experience you experienced. This feedback is invaluable for our improvements, particularly in our follow-up care and administrative accuracy. Thank you for your honest feedback. We will strive to do better to prevent a similar incident from happening again.
Cavity for nerve repair, when examined the doctor was unable, will be transferred to another doctor and will be contacted again for follow-up, eh, it's been 2 months waiting for news but no contact, I asked again to the clinic, re-examined again, still can't take action to repair the nerve of the cavity, where the admin entered the data incorrectly for the claim to the insurance so instead paid…
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personally to the clinic, even though it was the admin's mistake. Disappointed with this clinic
Thank you to the staff and doctor Yuni. The treatment was good. It was clean and the place was very comfortable. Next time I will go there again 🥰🥰⭐️⭐️⭐️ …
first recommended by a friend for tooth filling and scaling, the service is good, all including the admin, doctor and nurse🥰 …
very friendly service, the doctor is very kind and communicative.
I really liked the friendly and helpful service. The doctor also explained things in detail. Highly recommended. 😍 …
I'm so happy that I finally dared to get veneers, because Dr. Leni's explanation was very clear, and now I'm more confident when smiling, thank you Kemina Dental, the place is very comfortable.
A pleasant experience taking my child to the dentist in Kemina, clean and comfortable room, friendly service
The service is good and professional, the doctors and nurses are also friendly👍🤗❤️ …
A clinic with 3 branches and complete equipment. The doctors and nurses are very friendly ✨✨
It's really good here... friendly service, affordable prices. Thanks Kemina 🫰🏻 …
The doctor is very friendly, and his explanations are very detailed... the same goes for when performing the procedure... he is really patient 👌 …
The service is good and satisfying, the doctor is very friendly
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