Verina Phang
April 2026 · ★ 5
Recommended to have braces installed at Kemina, the doctor and staff are very friendly.
Komplek Batam Centre Indah, Jl. Laksamana Bintan No.3A blok a, Batam, Indonesia
SmileJet AI Audit Score for Kemina Dental Clinic - Batam Centre: 6.6/10 overall. Authenticity: 8/10 — Six named doctors cited across multiple reviewers; four 1-star reviews with distinct specific complaints add credibility. Three branches, established patient base, and specific prices documented (Rp 165,000 child extraction).. Treatment Quality: 7/10 — Veneers, braces, extractions, scaling, and fillings all praised with positive outcomes. Two documented cases of inability to treat after patients were told to come in; one nerve repair case unresolved for 2+ months.. Cleanliness: 8/10 — Consistently described as clean and comfortable; spacious waiting room with water provided; no sterility complaints.. Team: 6/10 — Seven named dentists across branches; most praised for thoroughness and patient education (Dr. Dhyta, Dr. Leni Burhan). Dr. Yudha drew a complaint for unhelpful consultation. Admin caused at least one insurance claim error that the patient had to pay.. Price Value: 6/10 — Rp 165,000 for child extraction; Rp 130,000 consultation fee. Three reviewers paid consultation fee without receiving treatment. One reviewer claims prices are more expensive than Singapore.. Tourist Suitability: 5/10 — Batam Centre location with 3 branches is an asset. However, repeated appointment mismanagement and WhatsApp pre-consultation reliability failures are high risks for time-sensitive dental tourists. Insurance error cost one patient money.. Summary: Kemina Dental Clinic is a 3-branch Batam Centre chain with multiple named dentists and generally positive outcomes for routine procedures. However, four 1-star complaints reveal systemic issues: appointments mishandled, consultations charged without treatment, and at least one insurance admin error. These operational failures are particularly problematic for dental tourists on tight schedules. Key strengths: Seven named dentists across 3 branches in Batam Centre; Veneers, braces, extractions, scaling all confirmed with positive outcomes; Dr. Leni Burhan: painless 3-tooth extraction praised; Dr. Dhyta: detailed patient education praised; Affordable child extraction (Rp 165,000); spacious waiting room with water; Phone and WhatsApp registration available. Points to note: Three reviewers paid Rp 130,000 consultation fee but received no treatment and were referred elsewhere; Appointment management failure: one patient's name lost, made to wait from 2pm to 4pm; Admin entered insurance claim data incorrectly, causing patient to pay personally for clinic's error. Confidence: Medium. Based on 50 reviews and 1 sources. Audited 18 May 2026.
SmileJet AI Audit
Confidence
● Medium
Audited 18 May 2026
Authenticity
8
Treatment Quality
7
Cleanliness
8
Team
6
Price Value
6
Tourist Suitability
5
"Kemina Dental Clinic is a 3-branch Batam Centre chain with multiple named dentists and generally positive outcomes for routine procedures. However, four 1-star complaints reveal systemic issues: appointments mishandled, consultations charged without treatment, and at least one insurance admin error. These operational failures are particularly problematic for dental tourists on tight schedules."
Highlights
Watch out for
Score Breakdown
Six named doctors cited across multiple reviewers; four 1-star reviews with distinct specific complaints add credibility. Three branches, established patient base, and specific prices documented (Rp 165,000 child extraction).
Veneers, braces, extractions, scaling, and fillings all praised with positive outcomes. Two documented cases of inability to treat after patients were told to come in; one nerve repair case unresolved for 2+ months.
Consistently described as clean and comfortable; spacious waiting room with water provided; no sterility complaints.
Seven named dentists across branches; most praised for thoroughness and patient education (Dr. Dhyta, Dr. Leni Burhan). Dr. Yudha drew a complaint for unhelpful consultation. Admin caused at least one insurance claim error that the patient had to pay.
Rp 165,000 for child extraction; Rp 130,000 consultation fee. Three reviewers paid consultation fee without receiving treatment. One reviewer claims prices are more expensive than Singapore.
Batam Centre location with 3 branches is an asset. However, repeated appointment mismanagement and WhatsApp pre-consultation reliability failures are high risks for time-sensitive dental tourists. Insurance error cost one patient money.
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Kemina Dental Clinic - Batam Centre is a dental practice in the Batam Centre area of Batam, Riau Islands, Indonesia. The Batam Centre district is the modern administrative and commercial hub of the island and includes the Batam Center ferry terminal that connects directly to Singapore in under an hour. This places the clinic in a particularly convenient location for patients arriving from Singapore for dental treatment, while also serving the substantial local population of central Batam residents who live and work in the surrounding districts. The Batam Centre area has developed into one of the most active commercial corridors on the island, with shopping centers, hotels, restaurants, and government offices clustered around the main administrative precinct.
The clinic provides a typical neighborhood-to-mid-tier dental offering combining routine general dentistry, prosthetic work, cosmetic dentistry, and orthodontic treatment. Services typically include scaling and polishing for periodontal maintenance, composite resin fillings, simple and moderately complex extractions, root canal treatment, removable prosthetic work such as acrylic dentures and flexible partial dentures, and ceramic and porcelain-fused-to-metal crowns and bridges for tooth restoration. Cosmetic services usually include in-office or take-home teeth whitening, composite bonding for minor aesthetic corrections, porcelain veneers for front-tooth aesthetics, and smile design treatment plans for patients seeking comprehensive aesthetic improvements. Pediatric dental care is typically available for routine examinations, fluoride application, fissure sealants, and simple restorative work for primary teeth.
Orthodontic treatment is one of the most actively pursued categories in Indonesian dentistry, with strong demand among teenagers and young adults across the country. Treatment is typically structured as an installment-based package covering brackets, monthly adjustments, and final retainers. General dentists in Indonesia commonly handle straightforward orthodontic cases, while complex skeletal corrections or cases requiring orthognathic surgery are referred to a specialist orthodontist (Sp.Ort) at one of the larger orthodontic centers in Batam. Clear aligner therapy is increasingly available in well-equipped Batam clinics for selected cases.
Batam's position as Indonesia's most accessible international entry point from Singapore has shaped its dental sector in distinctive ways. Singaporean dental fees are among the highest in Asia, and treatment in Batam typically runs at twenty to forty percent of equivalent Singapore prices, which has made the island a recognized cross-border dental tourism destination. Singaporean patients can reach Batam in under an hour via direct ferries from HarbourFront in Singapore to the Batam Center terminal, and many make day or weekend trips specifically for dental care. The Batam Centre district in particular benefits from this proximity, with several dental clinics in the area regularly serving cross-border patients alongside their local Indonesian patient base.
Cosmetic dentistry is a particularly active category in Batam given the cross-border price advantage relative to Singapore. Composite veneers, porcelain veneers, smile design treatment plans, and digital design previews have all become mainstream offerings in well-equipped Batam clinics. Treatment can range from small composite repairs that take a single appointment to comprehensive multi-tooth porcelain veneer cases that span several visits over a few weeks. Indonesian price points for cosmetic dentistry remain a fraction of equivalent fees abroad, which makes Batam an attractive option for both domestic and international patients seeking smile improvements at accessible costs.
For routine and moderate-complexity dental work, a clinic in the Batam Centre area is typically a good fit for residents of central Batam who want accessible neighborhood dental care, as well as for cross-border patients on a one to three day trip during which a checkup and clean, several fillings, simple extractions, basic crowns, denture adjustments, or moderate cosmetic work can be completed. The proximity to the Batam Center ferry terminal makes return visits within a single trip particularly practical, and treatment plans can be sequenced to make use of the available time. For more involved work such as full-mouth implant rehabilitation, complex periodontal surgery, or extensive porcelain veneer cases requiring multiple visits, larger Batam dental centers with multi-specialist teams and in-house imaging facilities are typically a better match.
Patients evaluating any clinic in this category should verify several practical points before treatment begins. The first is that the principal practitioner is a licensed dokter gigi (drg.) registered with the Indonesian Dental Council (Konsil Kedokteran Gigi Indonesia), and not an ahli gigi or tukang gigi, which are traditional denturists whose legal scope under Permenkes 39 of 2014 is limited to producing removable acrylic dentures and does not include drilling, fillings, extractions, root canals, implants, or any treatment of natural teeth. The second is to ask which specific procedures the clinic performs in-house and which are referred to specialists, so that complex cases are routed correctly from the start. The third is to confirm whether digital radiography or panoramic imaging is available on site, or whether radiographs are taken at a partner imaging center.
Pricing transparency is generally strong in Batam dentistry, particularly because of the cross-border Singaporean patient base. Clinics typically present a written treatment plan with itemized fees following the initial consultation and any required radiographs, and many provide indicative price lists in English alongside the standard Bahasa Indonesia versions. Patients are usually welcome to ask about alternative materials, treatment sequencing, and installment options for larger plans. Communication in English is generally available in Batam dental clinics given the regular international patient flow.
For visitors traveling to Batam specifically for dental treatment, a sensible approach is to take an early ferry from Singapore on the day of the appointment, allowing time for a comprehensive consultation, any required radiographs, and an initial treatment session. Many patients schedule a two-day trip with treatment spread across both days, returning for any further work on a subsequent visit. The Batam Centre area offers a particularly convenient base for cross-border patients, with hotels, food, and the ferry terminal all within easy reach of most clinics. As with any healthcare decision made abroad, prospective patients should review the clinic in advance, confirm the treatment plan in writing, and verify that aftercare and any required reviews can be arranged either locally during the visit or remotely after returning home.
4.6
★ 60 reviews
Verina Phang
April 2026 · ★ 5
Recommended to have braces installed at Kemina, the doctor and staff are very friendly.
Agus Nainggolan
April 2026 · ★ 5
The service was very comfortable. The doctor was friendly and provided advice on dental health.
Arif Kurnia Putra
April 2026 · ★ 5
Friendly and professional service, skilled and informative dentists, cleanliness and modern equipment, and satisfactory treatment results without over-treatment (without excessive forced treatment), create a sense of comfort and trust for patients. TOP KEMINA DENTAL CARE & drg. Rabella
elprida nababan18
April 2026 · ★ 5
The service is good, the place is clean, the doctors and nurses are friendly :)
Fajaryati Jafar
April 2026 · ★ 5
Thank you, Kemina Dental Care, for your professional and friendly service. The doctor was very patient in explaining the procedure in detail, making me feel comfortable throughout the treatment. Best of luck to Kemina Dental Care💝 …
Emella Kansa
April 2026 · ★ 5
The service is great, and the doctor is friendly. Absolutely the best.
Helen Tan
April 2026 · ★ 5
Very satisfied with the service at Kemina Dental Care, I always go here, and the most comfortable experience is being handled by Doctor Eka Yuni Lestari.
meow meow
April 2026 · ★ 5
Good service, clean place, staff and doctors are also good and friendly
fitri Aini
April 2026 · ★ 5
For my friend, it's clean and comfortable, and the doctors and nurses are friendly and kind. I highly recommend Kemina. Thank you, Kemina.😍 …
Heriah Syafithri DM
April 2026 · ★ 5
The place is safe and comfortable, the doctor is very knowledgeable, all the staff are friendly ✨️✨️
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★ 4.6 (60 reviews)