Patients
Reviews of Kemina Dental Clinic - Batam Centre.
Batam, Indonesia. 60 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.6 out of 10
Overall score
Kemina Dental Clinic is a 3-branch Batam Centre chain with multiple named dentists and generally positive outcomes for routine procedures. However, four 1-star complaints reveal systemic issues: appointments mishandled, consultations charged without treatment, and at least one insurance admin error. These operational failures are particularly problematic for dental tourists on tight schedules.
Authenticity
8/10Six named doctors cited across multiple reviewers; four 1-star reviews with distinct specific complaints add credibility. Three branches, established patient base, and specific prices documented (Rp 165,000 child extraction).
Treatment quality
7/10Veneers, braces, extractions, scaling, and fillings all praised with positive outcomes. Two documented cases of inability to treat after patients were told to come in; one nerve repair case unresolved for 2+ months.
Cleanliness
8/10Consistently described as clean and comfortable; spacious waiting room with water provided; no sterility complaints.
Team
6/10Seven named dentists across branches; most praised for thoroughness and patient education (Dr. Dhyta, Dr. Leni Burhan). Dr. Yudha drew a complaint for unhelpful consultation. Admin caused at least one insurance claim error that the patient had to pay.
Price value
6/10Rp 165,000 for child extraction; Rp 130,000 consultation fee. Three reviewers paid consultation fee without receiving treatment. One reviewer claims prices are more expensive than Singapore.
Tourist suitability
5/10Batam Centre location with 3 branches is an asset. However, repeated appointment mismanagement and WhatsApp pre-consultation reliability failures are high risks for time-sensitive dental tourists. Insurance error cost one patient money.
What comes up well
- Seven named dentists across 3 branches in Batam Centre
- Veneers, braces, extractions, scaling all confirmed with positive outcomes
- Dr. Leni Burhan: painless 3-tooth extraction praised; Dr. Dhyta: detailed patient education praised
- Affordable child extraction (Rp 165,000); spacious waiting room with water
- Phone and WhatsApp registration available
Points to weigh
- Three reviewers paid Rp 130,000 consultation fee but received no treatment and were referred elsewhere
- Appointment management failure: one patient's name lost, made to wait from 2pm to 4pm
- Admin entered insurance claim data incorrectly, causing patient to pay personally for clinic's error
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 60 reviews
The service is great, the doctors and nurses are friendly. Overall, I highly recommend it.
My first time here, the doctor was very friendly and the service was excellent. Recommended❤❤
Great. The place is comfortable and the doctor is friendly.
The service here is excellent and professional. The doctors and nurses are also friendly and thorough during dental checkups. Overall, I really like and feel comfortable at this clinic. 👍🏻 …
The service was good, the doctor was very attentive to me as a patient during the procedure and the results were very satisfying for me personally 👍🏻 …
The place is comfortable, the service and explanation from the doctor are also really good, really recommended🙌 …
The place is comfortable, the service and explanation from the doctor are also very good, so it is recommended for dental problems🌟 …
The service from the doctor and staff was patient and kind.. thank you..
Good service, the doctor is very friendly, and the results are also very satisfying 😇 …
The service is really good... My whole family is a regular customer at Kemina Dental Care 👍👍👍 …
"For teeth scaling at Kemina, it's good and clean. We can also consult with a doctor so we can explain anything we don't understand directly to the doctor. Thank you, Kemina 👍" …
the consul only paid Rp. 130,000, no action was taken,
I came here several times for dental treatment. The doctors and nurses are wonderful, professional, and know what they are doing. If you are looking for good dental treatment in Batam, I would recommend them.
On February 21, 2023, I came here. Kemina doesn't accept gold inhealth, only blue indemnity. The consultation with Dr. Yudha was less than helpful, charged 130,000 Rupiah without a clear solution because I was only advised to go elsewhere. Finally, after paying without any benefit for me, I changed dentists and was advised to use aligners. And the new dentist helped me make them. I'm also…
Read the rest of this review
surprised why I was charged at Kemina when there was no solution.
Hello, is there a pediatric dentist? If so, can I have their WhatsApp number?
Highly recommended, super duper friendly service, very good doctor who doesn't hesitate to explain what we ask, the best, the price for tooth extraction is worth it👍 …
I have a question, doctor. How much does it cost to remove a lower molar? It's cavity-ridden and often painful.
Clean place, friendly doctor who doesn't hesitate to give long explanations and answer many questions.
Highly recommended. The place is clean, the service from the admin, nurses, and doctors is friendly and patient. The prices are very affordable. Delivery for the extraction of a child's upper canine tooth is Rp 165,000 (in my case).
Highly recommended, the service is good, the doctors are all friendly, and I'm already a regular customer, so whenever someone asks where my dentist is, I always recommend Dental Kemina, it's really good 👍👍👍 …
I was treated by Dr. Leni Burhan for the removal of three upper teeth. It was painless. Her service was excellent, meticulous, patient, and friendly. Absolutely the best.
In the name of Allah, the Most Gracious, the Most Merciful, Peace be upon you and the Most Merciful. Alhamdulillahirobbil'alamin, our child had a tooth extracted at Kemina Dental Care. The service and price were satisfactory. The clinic was clean and spacious. The waiting room was comfortable, and drinking water was provided.
Good service. You can register by phone. Drg Tiara is kind and her explanations are clear.
Not only does she handle patient complaints, but she also educates patients about each treatment option that's appropriate for their condition. Previously, when I went to the dentist, I was only given treatment based on the patient's complaint without any further explanation or description. Thank you, Dr. Dhyta, for your education, service, and friendliness. :)
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