Patients
Reviews of Kemina Dental Care - Batam Bengkong.
Batam, Indonesia. 36 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.5 out of 10
Overall score
Kemina Dental Care Bengkong is a well-regarded neighborhood clinic with loyal long-term patients and consistent praise for Drg. Rabella's scaling technique and Dr. Sri Dikemina's continuity of care. However, a documented root canal incident where an endodontic needle broke and the attending doctor dismissed responsibility without apology is a serious patient safety concern that disproportionately risks tourists who cannot manage local follow-up.
Authenticity
7/104.89 rating with one critical 1-star review out of 36 is credible. Drg. Rabella confirmed across 2 independent reviewers. Dr. Sri Dikemina cited by a 4-year patient. One reviewer is a medical doctor, lending independent credibility. The 1-star broken needle incident is a serious and specific outlier.
Treatment quality
6/10Scaling and routine procedures consistently praised. Root canal well-explained per one patient. Critical incident: endodontic needle broke inside a patient's tooth during root canal; doctor dismissed responsibility and offered no apology. This is a significant clinical failure regardless of frequency.
Cleanliness
8/10Clean and comfortable environment across all positive reviews. Waiting area praised. No hygiene complaints aside from the broken needle incident.
Team
7/10Drg. Rabella is the standout practitioner: cited twice for friendly, gentle scaling. Dr. Sri Dikemina has a 4-year loyal patient relationship. One unnamed doctor's response to the broken needle incident (no apology, blaming patient) raises serious professional conduct concerns.
Price value
8/10Consistently described as affordable, even by patients who note dental care is typically expensive. Free scaling event for teachers on Teachers' Day demonstrates community pricing commitment. No pricing complaints across 36 reviews.
Tourist suitability
4/10Bengkong (Botania 2) is a residential area in east Batam, not the tourist ferry zone. No Singaporean or foreign visitor mentions. The broken needle incident and its dismissive handling are particularly concerning for tourists who would be unable to pursue follow-up care locally.
What comes up well
- Drg. Rabella: praised for gentle scaling by two independent reviewers
- Dr. Sri Dikemina: 4-year patient relationship with consistent care
- Free scaling event for teachers on Teachers' Day
- Affordable pricing consistently noted across all reviews
- Medical doctor reviewer gave positive assessment
Points to weigh
- Endodontic needle broke inside patient's tooth during root canal; doctor blamed patient and offered no apology
- Doctor's dismissive response to instrument breakage ('It's over with for me') raises professional conduct concerns
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 36 reviews
The clinic is okay, the admin service is very friendly, the doctor is also friendly
Thank God, I'm always satisfied with my dental care at Kemina. The doctor is friendly👍 …
In my experience, the treatment here is affordable with satisfactory results, unlike what some people say that dental care is very expensive and unaffordable👍 …
The doctor and nurses provided excellent service and professionalism. Affordable prices... thank you, Kemina.
A dental clinic that is friendly to children and all families.
I've been a regular at Kemina Dental Care. The service and doctors are excellent and friendly to patients. I wish Kemina Dental Care continued success.
My 2nd time visit this clinic and handle by drg Rabella. Very nice and so helpful! Thank you
The doctor was patient and worked smoothly. His explanation was good.
The doctor and medical staff were kind and friendly. Their explanations were easy to understand.
The service, from the doctor to the staff, was excellent. The place is also comfortable.
Good service, friendly and educational doctor, clean and comfortable place, next time I will come back for tooth extraction, always success at Kemina Botania 2 💖💖💖 …
First root canal treatment at Kemina Botania, thank God the explanation was complete and detailed.
Quick and affordable tartar removal, friendly doctor, and friendly staff. I'll be back again.
Thank God, I've been with Dr. Sri Dikemina for four years. Her care is in line with our discussions about what's best, and she and her staff are friendly. I hope her service continues to improve and that hypocrisy will be a success.
Highly recommended. Friendly service and very detailed inspection. Very comfortable place 🫶🏻 …
Scaling turned out to be less painful than imagined. The following was handled by the friendly Dr. Rabbela...
The service was friendly and fast. Thank you, Kemina, for providing free scaling for teachers in celebration of Teachers' Day.
The service is okay, and you can get education too🫶 …
Scaling at Kemina Dental Care The dentist was great, the service was satisfactory, and the place was clean. Kemina Dental Care is always a success. Thank you 🙏 …
The doctor, assistant, and staff are all kind, friendly, and professional. Come on, guys, get your teeth cleaned at Kemina Dental Care 🤗🥰 …
Thank God, this is my first time having my teeth cleaned, my teeth are clean and the service is very friendly. The only recommended place to have your teeth checked is Kemina Dental Care... thank you.
Very friendly service, the doctor is very patient and detailed
The observation and action were very satisfying, the doctor and admin were very friendly and patient...👍👍 …
Very happy because my teeth are now clean and I finally have knowledge about how to properly care for my teeth and the doctor is friendly, thank you
Want the same for your own teeth? Send a photo and we will come back with a written quote from Kemina Dental Care - Batam Bengkong.
Ask on WhatsApp