Aqella Arya
April 2026 · ★ 5
The clinic is okay, the admin service is very friendly, the doctor is also friendly
Mall Botania 2, Jl. Raja Alikelana Ruko No.6 Blok B5, Batam, Indonesia
SmileJet AI Audit Score for Kemina Dental Care - Batam Bengkong: 6.5/10 overall. Authenticity: 7/10 — 4.89 rating with one critical 1-star review out of 36 is credible. Drg. Rabella confirmed across 2 independent reviewers. Dr. Sri Dikemina cited by a 4-year patient. One reviewer is a medical doctor, lending independent credibility. The 1-star broken needle incident is a serious and specific outlier.. Treatment Quality: 6/10 — Scaling and routine procedures consistently praised. Root canal well-explained per one patient. Critical incident: endodontic needle broke inside a patient's tooth during root canal; doctor dismissed responsibility and offered no apology. This is a significant clinical failure regardless of frequency.. Cleanliness: 8/10 — Clean and comfortable environment across all positive reviews. Waiting area praised. No hygiene complaints aside from the broken needle incident.. Team: 7/10 — Drg. Rabella is the standout practitioner: cited twice for friendly, gentle scaling. Dr. Sri Dikemina has a 4-year loyal patient relationship. One unnamed doctor's response to the broken needle incident (no apology, blaming patient) raises serious professional conduct concerns.. Price Value: 8/10 — Consistently described as affordable, even by patients who note dental care is typically expensive. Free scaling event for teachers on Teachers' Day demonstrates community pricing commitment. No pricing complaints across 36 reviews.. Tourist Suitability: 4/10 — Bengkong (Botania 2) is a residential area in east Batam, not the tourist ferry zone. No Singaporean or foreign visitor mentions. The broken needle incident and its dismissive handling are particularly concerning for tourists who would be unable to pursue follow-up care locally.. Summary: Kemina Dental Care Bengkong is a well-regarded neighborhood clinic with loyal long-term patients and consistent praise for Drg. Rabella's scaling technique and Dr. Sri Dikemina's continuity of care. However, a documented root canal incident where an endodontic needle broke and the attending doctor dismissed responsibility without apology is a serious patient safety concern that disproportionately risks tourists who cannot manage local follow-up. Key strengths: Drg. Rabella: praised for gentle scaling by two independent reviewers; Dr. Sri Dikemina: 4-year patient relationship with consistent care; Free scaling event for teachers on Teachers' Day; Affordable pricing consistently noted across all reviews; Medical doctor reviewer gave positive assessment. Points to note: Endodontic needle broke inside patient's tooth during root canal; doctor blamed patient and offered no apology; Doctor's dismissive response to instrument breakage ('It's over with for me') raises professional conduct concerns. Confidence: Medium. Based on 36 reviews and 1 sources. Audited 18 May 2026.
SmileJet AI Audit
Confidence
● Medium
Audited 18 May 2026
Authenticity
7
Treatment Quality
6
Cleanliness
8
Team
7
Price Value
8
Tourist Suitability
4
"Kemina Dental Care Bengkong is a well-regarded neighborhood clinic with loyal long-term patients and consistent praise for Drg. Rabella's scaling technique and Dr. Sri Dikemina's continuity of care. However, a documented root canal incident where an endodontic needle broke and the attending doctor dismissed responsibility without apology is a serious patient safety concern that disproportionately risks tourists who cannot manage local follow-up."
Highlights
Watch out for
Score Breakdown
4.89 rating with one critical 1-star review out of 36 is credible. Drg. Rabella confirmed across 2 independent reviewers. Dr. Sri Dikemina cited by a 4-year patient. One reviewer is a medical doctor, lending independent credibility. The 1-star broken needle incident is a serious and specific outlier.
Scaling and routine procedures consistently praised. Root canal well-explained per one patient. Critical incident: endodontic needle broke inside a patient's tooth during root canal; doctor dismissed responsibility and offered no apology. This is a significant clinical failure regardless of frequency.
Clean and comfortable environment across all positive reviews. Waiting area praised. No hygiene complaints aside from the broken needle incident.
Drg. Rabella is the standout practitioner: cited twice for friendly, gentle scaling. Dr. Sri Dikemina has a 4-year loyal patient relationship. One unnamed doctor's response to the broken needle incident (no apology, blaming patient) raises serious professional conduct concerns.
Consistently described as affordable, even by patients who note dental care is typically expensive. Free scaling event for teachers on Teachers' Day demonstrates community pricing commitment. No pricing complaints across 36 reviews.
Bengkong (Botania 2) is a residential area in east Batam, not the tourist ferry zone. No Singaporean or foreign visitor mentions. The broken needle incident and its dismissive handling are particularly concerning for tourists who would be unable to pursue follow-up care locally.
Important — about this score
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This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.
How the algorithm penalises scores
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These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.
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Kemina Dental Care - Batam Bengkong is a Bengkong-area branch of Kemina Dental Care, a multi-branch dental practice on Batam Island in Indonesia's Riau Islands province. The Bengkong district sits in the central-eastern part of Batam, in an area connecting the busy Nagoya commercial district with the older residential neighborhoods of east Batam. The branch complements the network's other Batam locations, providing convenient dental care to families across multiple parts of the island who would otherwise need to travel further for treatment.
The clinic provides a typical neighborhood-to-mid-tier dental offering combining routine general dentistry, prosthetic work, cosmetic dentistry, and orthodontic treatment. Services typically include scaling and polishing for periodontal maintenance, composite resin fillings, simple and moderately complex extractions, root canal treatment, removable prosthetic work such as acrylic dentures and flexible partial dentures, and ceramic and porcelain-fused-to-metal crowns and bridges for tooth restoration. Cosmetic services usually include in-office or take-home teeth whitening, composite bonding for minor aesthetic corrections, porcelain veneers for front-tooth aesthetics, and smile design treatment plans. Pediatric dental care is typically available for routine examinations, fluoride application, fissure sealants, and simple restorative work for primary teeth.
Orthodontic treatment is one of the most actively pursued categories in Indonesian dentistry, with strong demand among teenagers and young adults across the country. Treatment is typically structured as an installment-based package covering brackets, monthly adjustments, and final retainers. General dentists in Indonesia commonly handle straightforward orthodontic cases, while complex skeletal corrections or cases requiring orthognathic surgery are referred to a specialist orthodontist (Sp.Ort) at one of the larger orthodontic centers in Batam. Clear aligner therapy is increasingly available in well-equipped Batam clinics for selected cases.
Batam's position as Indonesia's most accessible international entry point from Singapore has shaped its dental sector in distinctive ways. Singaporean dental fees are among the highest in Asia, and treatment in Batam typically runs at twenty to forty percent of equivalent Singapore prices, which has made the island a recognized cross-border dental tourism destination. Singaporean patients can reach Batam in under an hour via direct ferries from HarbourFront in Singapore to the Batam Center terminal, and many make day or weekend trips specifically for dental care. Cross-border dental tourism is a well-established part of the Batam economy, with most local dental clinics having experience accommodating Singapore patient schedules, English communication, and the staged treatment patterns that fit two or three day trips.
The chain structure of Kemina Dental Care offers patients the benefit of a recognizable brand with established processes across multiple locations. Multi-location dental clinics in Indonesia typically maintain shared protocols for patient records, treatment planning, and pricing, which can help patients who move between branches or who want a familiar experience across visits. For patients with complex treatment plans, having access to multiple branches within the same city offers flexibility in scheduling and convenience in case of unexpected travel needs.
Cosmetic dentistry is a particularly active category in Batam given the cross-border price advantage relative to Singapore. Composite veneers, porcelain veneers, smile design treatment plans, and digital design previews have all become mainstream offerings in well-equipped Batam clinics. Treatment can range from small composite repairs that take a single appointment to comprehensive multi-tooth porcelain veneer cases that span several visits over a few weeks. Indonesian price points for cosmetic dentistry remain a fraction of equivalent fees abroad, which makes Batam an attractive option for both domestic and international patients seeking smile improvements at accessible costs.
For routine and moderate-complexity dental work, a clinic of this kind is typically a good fit for residents of Batam Island who want accessible neighborhood dental care from an established brand, as well as for cross-border patients on a one to three day trip during which a checkup and clean, several fillings, simple extractions, basic crowns, denture adjustments, or moderate cosmetic work can be completed. For more involved work such as full-mouth implant rehabilitation, complex periodontal surgery, or extensive porcelain veneer cases requiring multiple visits, larger Batam dental centers with multi-specialist teams and in-house imaging facilities are typically a better match.
Patients evaluating any clinic in this category should verify several practical points before treatment begins. The first is that the principal practitioner is a licensed dokter gigi (drg.) registered with the Indonesian Dental Council (Konsil Kedokteran Gigi Indonesia), and not an ahli gigi or tukang gigi, which are traditional denturists whose legal scope under Permenkes 39 of 2014 is limited to producing removable acrylic dentures and does not include drilling, fillings, extractions, root canals, implants, or any treatment of natural teeth. The second is to ask which specific procedures the clinic performs in-house and which are referred to specialists or to other branches in the chain, so that complex cases are routed correctly from the start. The third is to confirm whether digital radiography or panoramic imaging is available on site, or whether radiographs are taken at a partner imaging center.
Pricing transparency is generally strong in Batam dentistry, particularly because of the cross-border Singaporean patient base. Clinics typically present a written treatment plan with itemized fees following the initial consultation and any required radiographs, and many provide indicative price lists in English alongside the standard Bahasa Indonesia versions. Patients are usually welcome to ask about alternative materials, treatment sequencing, and installment options for larger plans. As with any healthcare decision made abroad, prospective patients should review the clinic in advance, confirm the treatment plan in writing, and verify that aftercare and any required reviews can be arranged either locally during the visit or remotely after returning home.
4.9
★ 36 reviews
Aqella Arya
April 2026 · ★ 5
The clinic is okay, the admin service is very friendly, the doctor is also friendly
Diah Indriyatmi
April 2026 · ★ 5
Thank God, I'm always satisfied with my dental care at Kemina. The doctor is friendly👍 …
Rezki Afandy
April 2026 · ★ 5
In my experience, the treatment here is affordable with satisfactory results, unlike what some people say that dental care is very expensive and unaffordable👍 …
Mirna Liandari
April 2026 · ★ 5
The doctor and nurses provided excellent service and professionalism. Affordable prices... thank you, Kemina.
Husni
April 2026 · ★ 5
A dental clinic that is friendly to children and all families.
Suwinda Sabatini
April 2026 · ★ 5
I've been a regular at Kemina Dental Care. The service and doctors are excellent and friendly to patients. I wish Kemina Dental Care continued success.
Anggun Cinditya
April 2026 · ★ 5
My 2nd time visit this clinic and handle by drg Rabella. Very nice and so helpful! Thank you
Ana Barita
April 2026 · ★ 5
The doctor was patient and worked smoothly. His explanation was good.
Jenny MS Sitio
April 2026 · ★ 5
The doctor and medical staff were kind and friendly. Their explanations were easy to understand.
mery kristina
April 2026 · ★ 5
The service, from the doctor to the staff, was excellent. The place is also comfortable.
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★ 4.9 (36 reviews)