Patients
Reviews of HIBARI CLINIC PENANG BRANCH ひばりクリニック ペナン分院.
George Town, Malaysia. 30 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 30 reviews
All the staff were kind and friendly, and the doctor was very helpful. They're open on weekends too, which is very helpful. It almost felt like I was in a clinic in Japan.
Reply from the clinic
Thank you very much. Very good feedback for us.
I booked this visit through AIA and made the effort to travel all the way to Hibari Clinic – Penang Branch before closing time. The clinic’s stated closing time is 6:00 PM, and I arrived at 5:00 PM. To my surprise, the staff informed me that the doctor had already seen the “last patient” and left for the day. I was then told to come back again tomorrow. This is extremely unprofessional and…
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nd disrespectful to patients’ time. If the doctor stops seeing patients before the official closing time, this should be clearly communicated in advance, especially for patients who book through AIA and plan their visit accordingly. Wasting a patient’s trip like this without prior notice is unacceptable. Please improve your scheduling and communication.
Reply from the clinic
Dear Patient, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience caused during your visit. We would like to clarify that, unfortunately, the AIA booking portal is not currently linked to our internal clinic system. While an appointment may be made on their platform, it does not automatically reflect in our schedule. We have formally reached out to AIA regarding this technical gap, and we would be very grateful if you could also share your feedback with them to help us push for a better integrated solution. To ensure every patient receives top-notch care and sufficient consultation time, our final slot is at 5:00 PM. As this slot was already filled yesterday, we were unable to accommodate a walk-in at that time. To ensure a confirmed slot in our internal system, we encourage patients to book directly with us via: WhatsApp: +6012 6501673 Phone: +60 4-2299111 LINE: @hibariclinic Email: [email protected] Please reach out to us through any of these channels so we can arrange a priority appointment for you immediately. Sincerely, The Management, Hibari Clinic Penang
1st visit here today with a flu. Easy to get appointment. Staff very professional and helpful. Explained blood test result and prescribed medicine that was also provided by the clinic. All around great experience.
Reply from the clinic
Thank you so much for your kind review 🙌 We really appreciate you taking the time to share your experience. We’re happy to hear that everything went smoothly and that our team could help you well. Wishing you a speedy recovery, and thank you again for your support 🐣🧡
A child-friendly clinic...with explanation given to both parent and child. Children will feel included in their treatment here
Reply from the clinic
Thank you so much for your kind review 🥰 We are delighted to hear that you and your child felt comfortable at our clinic. We believe it is essential for children to understand their treatment and feel included in the process. We will continue to strive to provide a welcoming and supportive environment for all our families. Stay healthy and take care 🐤🧡
Excellent clinic with wonderful staff. My personal experience here has always been very positive. I noticed a few negative reviews from patients who seem to expect care entirely on their own terms, but it’s worth remembering that doctors and staff also deserve time to rest and recharge. It’s unfair to give a top-notch clinic a low rating because of unrealistic expectations. Keep up the great work,…
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you’re doing an amazing job! Thank you for caring for me and my family.
The Dr refused to see me because I was there half and hour before they closed for lunch. I was in acute pain. There were no other patients. Very poor patient care.
Reply from the clinic
Dear LG, We are very sorry to hear about your experience and the distress you felt that day. At Hibari Clinic, we strive to attend to every patient promptly and compassionately. We understand that waiting, especially when feeling unwell, can be difficult. In some situations, our doctors may need to manage break times and patient flow carefully to ensure every patient receives a thorough consultation. However, we sincerely regret if our communication or response did not meet your expectations. Your feedback is valuable to us, and we will review our internal process to make sure that patients in discomfort are triaged appropriately at all times. Thank you for bringing this to our attention. We wish you a smooth recovery and good health ahead. — Hibari Clinic Management
I highly recommend Hibari Clinic! From the moment you walk in, the doctors and staff are incredibly professional and attentive. They truly prioritize patient care, and it shows. What truly sets this clinic apart is their detailed approach to diagnosis before prescribing any medication. Unlike some other places that might rush to give you medicine, the doctors here take their time to thoroughly…
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y check your condition. This meticulous process is something I greatly appreciate and find to be a significant advantage. Beyond just treatment, they also provide excellent recommendations on things to take note of for your health. This proactive advice is incredibly helpful for long-term well-being. Just a quick note: you'll need to make an appointment before coming here.
The lack of empathy I experienced here was deeply disappointing. I will never be coming back. Patients deserve to be heard and respond with compassion, not skepticism. Comparing your patient’s menses routine with your own is unacceptably rude. Good for you that you’re able to work when you’re on your period. Disgusting attitude.
Reply from the clinic
Dear Miss, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience at Hibari Clinic Penang did not meet your expectations. We take all feedback seriously as it helps us improve our services. We will raise your concern to our management team for further investigation. As we are also a panel clinic for your company, we will be contacting them to ensure we address your concerns comprehensively. Thank you once again for bringing this to our attention. Warm regards, Hibari Clinic Penang
The doctor is also very considerate and considerate. He is more attentive than hospitals in Japan, so I feel at ease. Thank you very much.
Absolutely excellent service. I've done my pap smear today and one of my best experiences. Quick and painless. Reasonable price and advice the best treatment for me. Thank you. ❤️
In Penang on business. I Walked in off the street and got an appointment immediately. Nurses and doctor very friendly, polite, and professional. I would highly recommend this clinic.
I had the best experience with Dr Chan and team. Being a traveller to Penang, i was down with ear infection and needed immediate attention. With Dr Chan professional advises, I am recovering well.
Really recommend here! I traveled to Penang and not feeling well. I found this clinic from google. Staffs are all very kind and fast and doctor is also very good. I wish have this clinic in Singapore too!
Second time to this clinic when I am Penang , the counter staffs and doctors are very kind and caring , this was the only clinic I thought of going to immediately when I got sick.
it’s such a welcoming and professional clinic! first time went for a check up for my hip pain and all i can say is that it was worth it! the staffs are so friendly and respectful. I didn’t have to wait long for consultation. and my husband as well went for the second time for his eye check up. It’s really a good clinic and very affordable as well. Special thanks to Dr.Chen too, she’s very friendly…
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and very precise!
We alway welcomed and warm greeted by the the staffs. Doctor always show professionalism and very detail in consultation. Charges and medical fees are reasonable. The environment is clean and very kids friendly
Just brought my daughter to the clinic for the first time by searched through google. I was very impressed by the service there, Drs and nurses are all very friendly and kind, polite and patient. Doctor explained my daughter’s sickness in very details, and nurses helped to remind me the things need to observe and do for my daughter while at home, overall a very good experience to Hibari Clinic,…
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highly recommended!
!!! Direction: you need to go to the KUNZA tower beside H&M entrance. 2nd Floor. Then just follow the sign Recommended to everyone. Doctor and staffs were all very helpful. And the atmosphere of the clinic was very clean and ambient. They provided very clear instruction on the prescription so very convenient for those absent-minded people. Price waas very reasonable. The insurance part(AIA…
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A employee) was very convenient compared to other clinics. You just need to show your IC. Patient doctors and nurses. A Chinese female doctor and nurse treated me. So as a woman I felt safe and well respected while being treated!
Front staffs were very polite and welcoming. Doctor gave detailed explanation and showed care. Overall very good experience.
Location was a challenge to find, but after a call I was directed to their clinic. I have never experienced such level of service as I received here. Very professional and friendly staff. Price is fair.
Had taken my 2 year old daughter to this clinic several times now and every visit deserves a big salute. From the moment we enter till we exit the clinic, we were constantly greeted and treated very VERY well with smiles and honesty. From nurses to Drs.. u all are amazing. Meds are well labelled and effective and not the overly sweet type where we normally get from other child clinics. Even manage…
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to learn a little about medication and their side effects. Thank you for sharing Drs. Place may be a little difficult to find but you will get there. Use the external lift of Gurney Paragon and go to level 2. Their signages are very clear from there on.
Excellent service from medical staff and team at affordable orices Top class Japanese manners. When sick nothing is so needed as peace, calm and civility which Hibari offers every time. Thank you all.
The staff were incredibly helpful. When I arrived at the shopping mall and couldn't find the hospital, I contacted them and they came to pick me up. It's reassuring to know that there's a hospital like this in a tourist area, especially since they're open on weekends and have Japanese staff and staff who speak Japanese.
I went to the Hibari Clinic Penang in Sept 2020. The appointment was on time and I received outstanding service in a modern facility by a remarkably efficient staff of professionals. I was seen by Dr Gayatri who quickly assessed an emergency room visit at hospital (Penang Adventist), was required. They filled out the required hospital registration form for me which enabled a quick entry. I…
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highly recommend this clinic to anyone. Also, as a foreigner the added paperwork assistance was greatly appreciated. (The cost is unbelievably affordable!)
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