Patients
Reviews of GiO Dental Care & Clinic TEUKU UMAR DENPASAR.
Bali, Indonesia. 438 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
GiO Dental Care Teuku Umar is a multi-branch Indonesian chain with genuine specialist credentials including an oral surgeon with Royal College of Surgeons Edinburgh training and two Sp.KG endodontists. English-speaking staff and extended hours suit tourists, but WhatsApp-based booking has produced documented scheduling failures that could disrupt a dental holiday. Treatment outcomes are broadly positive with isolated reports of filling leakage and orthodontic hardware issues.
Authenticity
6/10Baseline 7: website, named specialists, 438 Google reviews. Some entries contain clinic reply text as review body (scraping artifact). 0 verified reviews. Final 6.
Treatment quality
7/10Baseline 8: Sp.BM oral surgeon, 2x Sp.KG endodontists, CBCT confirmed. Deduct 1: filling leakage under 1yr, ortho hardware failures documented. Final 7.
Cleanliness
8/10Baseline 8: multiple organic reviews cite clean, fragrant, well-maintained rooms. AC, WiFi. No JCI. Consistent positive signals. Final 8.
Team
7/10Baseline 8: Dr. Asnul Sp.BM (Edinburgh RCS short course), 2 Sp.KG endodontists, Gadjah Mada graduates. Deduct 1: booking staff communication failures documented. Final 7.
Price value
6/10Baseline 7: third-party pricing visible (implant ~$915, crown ~$465). Deduct 1: no prices on own website, Bali branch called expensive vs other GiO locations. Final 6.
Tourist suitability
7/10Baseline 8: English-speaking staff confirmed, extended hours, PayPal accepted, 40min from DPS airport. Deduct 1: WhatsApp booking failures flagged by multiple reviewers. Final 7.
What comes up well
- Oral surgeon Dr. Asnul Arfani Sp.BM with international training at RCS Edinburgh
- Two Sp.KG endodontists on team for complex root canal cases
- CBCT 3D imaging and digital scanner confirmed on-site
- English spoken; extended hours Mon-Sat 9am-9pm, Sun 11am-6pm
- Multiple payment options including PayPal for international patients
Points to weigh
- Several review entries contain clinic reply text as body (scraping/data quality issue, inflate positive signal)
- Booking via WhatsApp: date mix-ups, unacknowledged messages, and appointment cancellations reported
- Filling leakage under 1 year and ortho hardware failures noted in 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 438 reviews
Please retrain receptionists on SOPs. Regarding the 3S: smiling, greeting, and asking about patient complaints. And what I always encounter is unfriendly daytime receptionists, a stark …
Reply from the clinic
Hello Didik, Thank you for your feedback. We apologize for the inconvenience you experienced … More
First time visit to Gio Dental, the doctor's service was very friendly, the doctor explained the patient's problem in great detail and was easy to understand and provided solution steps.
Reply from the clinic
Hi Josua😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
The very friendly service and comprehensive facilities made me feel comfortable during my stay at this clinic. The doctor was also very patient and attentive, and I was pleased with the results.
Reply from the clinic
Hi Julya😊, Thank you so much for your review. We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
The first time I came, I was immediately impressed by the cleanliness of this clinic. The doctor was kind and the equipment looked very hygienic, and the results were also satisfactory.
Reply from the clinic
Hi Rama R😊 Thank you so much for your review! ✨ We're so happy to be your trusted Denpasar … More
Dr. Asnul tried to remove mucus cyst, but finally he just removed my time and money, problem was not solved, I do not recommend this place for any kind of oral surgery. …
Reply from the clinic
We sincerely apologize for the inconvenience and disappointment you have experienced. We fully understand that your time and resources are extremely valuable, and we deeply regret that our service did not meet your expectations. We are … More
It was my first time at GiO Dental Care, and I immediately felt comfortable. The doctor was very friendly and patient in explaining everything I needed to know, and the results were very satisfying.
Reply from the clinic
Hi Duta😊, Thank you so much for your review! 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Hi Nino Manihutu😊 Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Reply from the clinic
Hi Nino Manihutu😊 Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Its strategic location made it easy for me to access GiO Dental Care, and as soon as I entered the clinic, I immediately felt at home. The doctor was very friendly, and the treatment results were very satisfying.
Reply from the clinic
Hi Inayah😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Hi Desi Riani😊 Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Reply from the clinic
Hi Desi Riani😊 Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
After trying several dental clinics, I felt GiO Dental Care was the best choice. The doctors were very relaxed yet professional, making me feel at ease, and the treatment was very satisfying.
Reply from the clinic
Hi Sis😊, Thank you so much for your review! ✨ We're delighted to be your chosen dentist in Bali. … More
Hi Ni Made Ena Ryan 😊 Thank you so much for your review! We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Reply from the clinic
Hi Ni Made Ena Ryan 😊 Thank you so much for your review! We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Such a great clinic. The dentist was patient and kind, and the staff was so helpful. I truly appreciated their service, and the clinic was so clean, making me feel at ease throughout the visit.
Reply from the clinic
Thank you so much for your review! ✨ We are delighted to be your reliable nearby dentist. Positive reviews like this truly motivate us! … More
Complete and modern facilities, highly experienced doctors, and extremely friendly service make GiO Dental Care my top choice. Its strategic location also makes it easy for me to visit whenever I need it.
Reply from the clinic
Hi Joner😊, Thank you so much for your review! ✨ We're delighted to be your chosen dentist in Bali. … More
This dental clinic has it all: complete facilities, maintained cleanliness, and very friendly and patient doctors. I felt very appreciated and satisfied with the care I received.
Reply from the clinic
Hi Astiara😊, Thank you so much for your review! ✨ We're so happy to be your trusted Bali dentist. Positive reviews like this really inspire us! … More
Very good service, doctors, nurses and staff are very friendly
Reply from the clinic
Hi Dinda Kanaya😊 Wow, thanks for the review. We're happy to be your trusted local dentist. … More
GiO Dental Care & Clinic is very comfortable, with complete facilities and highly professional doctors. The receptionists are also friendly and always greet you with a smile. My treatment experience here was very satisfying 🫰🏻 …
Reply from the clinic
Hi Sis 😊, Thank you so much for your review! 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
The location is strategic and very easy to reach. The clinic is clean, comfortable, and equipped with modern facilities. The doctor is friendly and very patient, explaining all the treatment procedures in detail.
Reply from the clinic
Hi Aira😊, Thank you so much for your review! ✨ We're so happy to be your trusted Bali dentist. Positive reviews like this really inspire us! … More
The best clinic, and the service is very good 😍 …
Reply from the clinic
Hi Kadek Tami😊 Wow, thanks for the review. We're happy to be your trusted local dentist. … More
This dental clinic is truly a place I trust for my dental care. It's clean, well-equipped, and the doctors are very professional, and the results of my dental treatment are satisfactory.
Reply from the clinic
Hi Qomar😊, Thank you so much for your review! ✨ We're so happy to be your trusted Bali dentist. Positive reviews like this really inspire us! … More
The results of my dental treatment were very satisfying. The doctor was very friendly and provided very clear explanations. The staff at this clinic were very helpful and provided excellent service.
Reply from the clinic
Hi Aril😊, Thank you so much for your review. We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
The service at GiO Dental Care was very satisfying. The clinic was clean, the doctors were friendly, and the results of my dental treatment were very satisfying. I will definitely return for follow-up care.
Reply from the clinic
Hi Jamal😊, Thank you so much for your review! ✨ We're delighted to be your chosen dentist in Bali. … More
Hi Iqbal😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
Reply from the clinic
Hi Iqbal😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
This dental clinic is very clean and comfortable. The treatment was quick and painless. I felt truly appreciated, and the doctor and staff were very concerned about my comfort.
Reply from the clinic
Hi Sese😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More
I had a wonderful experience at GiO Dental Care. The doctor was very professional and explained every step of the procedure. The clinic’s atmosphere is peaceful, making the entire visit stress-free.
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