Patients
Reviews of GiO Dental Care & Clinic TEUKU UMAR DENPASAR.
Bali, Indonesia. 438 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
GiO Dental Care Teuku Umar is a multi-branch Indonesian chain with genuine specialist credentials including an oral surgeon with Royal College of Surgeons Edinburgh training and two Sp.KG endodontists. English-speaking staff and extended hours suit tourists, but WhatsApp-based booking has produced documented scheduling failures that could disrupt a dental holiday. Treatment outcomes are broadly positive with isolated reports of filling leakage and orthodontic hardware issues.
Authenticity
6/10Baseline 7: website, named specialists, 438 Google reviews. Some entries contain clinic reply text as review body (scraping artifact). 0 verified reviews. Final 6.
Treatment quality
7/10Baseline 8: Sp.BM oral surgeon, 2x Sp.KG endodontists, CBCT confirmed. Deduct 1: filling leakage under 1yr, ortho hardware failures documented. Final 7.
Cleanliness
8/10Baseline 8: multiple organic reviews cite clean, fragrant, well-maintained rooms. AC, WiFi. No JCI. Consistent positive signals. Final 8.
Team
7/10Baseline 8: Dr. Asnul Sp.BM (Edinburgh RCS short course), 2 Sp.KG endodontists, Gadjah Mada graduates. Deduct 1: booking staff communication failures documented. Final 7.
Price value
6/10Baseline 7: third-party pricing visible (implant ~$915, crown ~$465). Deduct 1: no prices on own website, Bali branch called expensive vs other GiO locations. Final 6.
Tourist suitability
7/10Baseline 8: English-speaking staff confirmed, extended hours, PayPal accepted, 40min from DPS airport. Deduct 1: WhatsApp booking failures flagged by multiple reviewers. Final 7.
What comes up well
- Oral surgeon Dr. Asnul Arfani Sp.BM with international training at RCS Edinburgh
- Two Sp.KG endodontists on team for complex root canal cases
- CBCT 3D imaging and digital scanner confirmed on-site
- English spoken; extended hours Mon-Sat 9am-9pm, Sun 11am-6pm
- Multiple payment options including PayPal for international patients
Points to weigh
- Several review entries contain clinic reply text as body (scraping/data quality issue, inflate positive signal)
- Booking via WhatsApp: date mix-ups, unacknowledged messages, and appointment cancellations reported
- Filling leakage under 1 year and ortho hardware failures noted in 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 438 reviews
From arrival to completion, everything is orderly, the staff is friendly, and the facilities are complete, making patients feel at home.
Reply from the clinic
Hi Dea Febiana😊 Thank you for your trust and review! We're so happy to be your choice as your … More
The doctor was professional, the filling was immaculate, and it didn't hurt at all. Highly recommended!
Reply from the clinic
Hi Hilda😊 Thank you for your trust and review! We're so happy to be your choice as your … More
The service was fast and friendly, and the results of my teeth scaling were satisfactory. The price also matched the quality.
Reply from the clinic
Hi Siti Naimmah😊 Thank you for your trust and review! We're so happy to be your choice as your … More
The doctor is communicative, explains the condition of the teeth in detail. So I feel calmer during treatment.
Reply from the clinic
Hi Padlan Lubis😊 Thank you so much for your review! We're thrilled to be trusted as your go-to … More
The doctor is very good, very detailed in his explanations, and this is the reason I have had several dental treatments for my child here. However, the admin is really disappointing because the admin is paid, so it is natural that I demand professionalism from the admin! And unfortunately, the admin is not professional.
Reply from the clinic
Hello, Lis Ariani😊, Thank you for taking the time to leave a review and share your experience with … More
Having a dental filling here feels comfortable and painless. The doctor is professional and communicative, putting the patient at ease. Definitely recommended.
Reply from the clinic
Hi Rembo RT😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
The doctor was very friendly and explained the procedure in detail, so it wasn't intimidating. The place is clean and comfortable, and the service is fast. Recommended for those looking for a trusted dental clinic.
Reply from the clinic
Hi Wulandari Wahyuning Ryanti😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
The doctor is kind and very patient in dealing with his patients, the service is very professional, I won't regret coming here, highly recommended for you guys
Reply from the clinic
Hi Rafiq Rafiq😊 Thank you so much for your review! We're thrilled to be trusted as your go-to … More
The doctor was very patient when treating my child, who was initially afraid of having a tooth extracted. The clinic atmosphere also made him feel more relaxed.
Reply from the clinic
Hi Blackcat😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
The service was very friendly, and the doctor explained my dental condition in detail, making me feel at ease. The clinic is clean and comfortable. Recommended!
Reply from the clinic
Hi Layla Cahya Ramadhani😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
Came for scaling and the results were satisfying. The process was quick, painless, and my teeth immediately felt fresher.
Reply from the clinic
Hi Salsa Ayuni😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
The service is very friendly and the facilities are also quite good.
Reply from the clinic
Hi, Uciha Sasuke😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
Highly recommended, the facilities are good and the service is also good.
Reply from the clinic
Hi Irpan Abew😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
The doctor is friendly, and the clinic is clean and smells great. I'm going to be a regular.
Reply from the clinic
Hi Elsa Apriliani😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
I do not recommend this dental clinic!!!! I went there with two cavities that needed fillings, but they failed to do the treatment properly. They called me back four different times, I even had to …
Reply from the clinic
Hello Diana, thank you for sharing your experience. Every follow-up visit after the initial treatment at our clinic was provided at no additional cost. The pain you described was not caused by the filling itself but by the tooth nerve, … More
Hi Anggiat Rinaldi😊 Wow, thanks for the review! We're happy to be your trusted local dentist. … More
Reply from the clinic
Hi Anggiat Rinaldi😊 Wow, thanks for the review! We're happy to be your trusted local dentist. … More
The place is clean and uses modern equipment. The treatment was completely painless, and they followed up with me afterward to check on my condition. Awesome!
Reply from the clinic
Hi Julian Saputra😊 Thank you for your trust and review! We're so happy to be your choice as your … More
The place is clean, comfortable, and the service is fast. I came for a consultation about veneers, and the doctor explained everything in great detail. He wasn't pushy, but instead helped me consider the best options. Very professional.
Reply from the clinic
Hi Ni, Nyoman Artiningsih😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local … More
I just found out about this clinic in the city center, nestled among a row of shops. …
Reply from the clinic
Hi Arya Isa😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local … More
Thank you gio dental. The best dental clinic in bali. I got perfect service. They were good to treat my problems. I will be back for maintain 🙏🏼🙏🏼 …
Reply from the clinic
Hello Mr. irsandy mangitung Thank you so much for your review 🌟 We're thrilled to be the dental clinic you … More
I started my journey with Gio Dental Clinic on a positive note. I sat down with the specialist, discussed implants and a crown, and agreed on a price and treatment plan. Everything seemed professional and clear at the beginning. …
Reply from the clinic
Hello Jordan Nasra😊, Thank you for taking the time to share your review and experience with us at GiO … More
The doctor was thorough, the treatment results were neat and satisfactory.
Reply from the clinic
Hi Black White 😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
Definitely my favorite dental clinic in Bali! The quality and prices are excellent. The team is very professional, always ready to answer any questions, and they even checked in with me a couple of days after the procedures via WhatsApp to …
Reply from the clinic
Hello Mrs. Anastasiia Kuk Thank you so much for your review! ✨ We are delighted to be your reliable nearby dentist. Positive reviews like this truly motivate us! … More
The doctor is kind and very patient in dealing with his patients, the service is very professional, I won't regret coming here, highly recommended for you guys ❤️
Reply from the clinic
Hi, Sis, nthnya😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
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