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Patients

Reviews of GiO Dental Care & Clinic TEUKU UMAR DENPASAR.

Bali, Indonesia. 438 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

6.9 out of 10

Overall score

50 reviews read

5 public sources checked

Confidence in the reading: Medium

Last written 31 May 2026

GiO Dental Care Teuku Umar is a multi-branch Indonesian chain with genuine specialist credentials including an oral surgeon with Royal College of Surgeons Edinburgh training and two Sp.KG endodontists. English-speaking staff and extended hours suit tourists, but WhatsApp-based booking has produced documented scheduling failures that could disrupt a dental holiday. Treatment outcomes are broadly positive with isolated reports of filling leakage and orthodontic hardware issues.

Authenticity

6/10

Baseline 7: website, named specialists, 438 Google reviews. Some entries contain clinic reply text as review body (scraping artifact). 0 verified reviews. Final 6.

Treatment quality

7/10

Baseline 8: Sp.BM oral surgeon, 2x Sp.KG endodontists, CBCT confirmed. Deduct 1: filling leakage under 1yr, ortho hardware failures documented. Final 7.

Cleanliness

8/10

Baseline 8: multiple organic reviews cite clean, fragrant, well-maintained rooms. AC, WiFi. No JCI. Consistent positive signals. Final 8.

Team

7/10

Baseline 8: Dr. Asnul Sp.BM (Edinburgh RCS short course), 2 Sp.KG endodontists, Gadjah Mada graduates. Deduct 1: booking staff communication failures documented. Final 7.

Price value

6/10

Baseline 7: third-party pricing visible (implant ~$915, crown ~$465). Deduct 1: no prices on own website, Bali branch called expensive vs other GiO locations. Final 6.

Tourist suitability

7/10

Baseline 8: English-speaking staff confirmed, extended hours, PayPal accepted, 40min from DPS airport. Deduct 1: WhatsApp booking failures flagged by multiple reviewers. Final 7.

What comes up well

  • Oral surgeon Dr. Asnul Arfani Sp.BM with international training at RCS Edinburgh
  • Two Sp.KG endodontists on team for complex root canal cases
  • CBCT 3D imaging and digital scanner confirmed on-site
  • English spoken; extended hours Mon-Sat 9am-9pm, Sun 11am-6pm
  • Multiple payment options including PayPal for international patients

Points to weigh

  • Several review entries contain clinic reply text as body (scraping/data quality issue, inflate positive signal)
  • Booking via WhatsApp: date mix-ups, unacknowledged messages, and appointment cancellations reported
  • Filling leakage under 1 year and ortho hardware failures noted in 1-star reviews

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.8

out of 5, from 438 reviews

5 416
4 3
3 2
2 2
1 15
Dinda Fatarani Balqis via Google 5.0 out of 5
Just arrived and was immediately greeted in a friendly manner at the front, the service was very good and the doctor's service was also good.
Reply from the clinic

Hi Sis 😊, Thank you so much for your review! 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Anita Hendriyati via Google 5.0 out of 5
Hi Anita Hendriyati😊, Thank you very much for your review 🌟 We are so happy to be your chosen Bali dental clinic. We always try to give the best for Sayang GiO. … More
Reply from the clinic

Hi Anita Hendriyati😊, Thank you very much for your review 🌟 We are so happy to be your chosen Bali dental clinic. We always try to give the best for Sayang GiO. … More

Purnama via Google 5.0 out of 5
GiO Dental Care & Clinic provides exceptional service. The reception staff was very friendly, and the doctor was very patient and thorough in explaining things. I felt very comfortable throughout the treatment.
Dena supendi via Google 5.0 out of 5
My experience at GiO Dental Care was truly satisfying. The clinic is comfortable, clean, has hygienic equipment, complete facilities, friendly service, and the doctor is very good. I will definitely come back again.
Reply from the clinic

Hi Dena Supendi😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Wayan Indrayani via Google 5.0 out of 5
Scaling here is without doubt, friendly service, friendly dentists, and scaling doesn't hurt.
Reply from the clinic

Hi Wayan Indrayani😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Alya Rifani via Google 5.0 out of 5
The clinic's location is strategic and easily accessible. It's clean and comfortable, has complete facilities, and the doctors and staff are very friendly and patient in explaining the treatment process.
02. ADNAN FIRDAUS via Google 5.0 out of 5
If you are looking for a comfortable and clean dental clinic, GiO Dental Care is the right choice, the doctors are good, the equipment is very clean, and the facilities are very complete.
Reply from the clinic

Hi Adnan😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Lina Kurniawati via Google 5.0 out of 5
The staff and dentist are all very welcoming and professional, making me feel at ease. The clinic is clean, well-organized, and the dentist took time to explain every detail of the treatment. Highly recommended.
Reply from the clinic

Thank you so much for your review 🌟 We're thrilled to be the dental clinic you chose. We always strive to give our best for our beloved Sayang GiO … More

Cut Meutia via Google 5.0 out of 5
GiO Dental Care Clinic is very clean, the equipment looks hygienic, the service is friendly, the doctors are good and friendly, the results are also satisfactory, the location is strategic so it is easy to find
Reply from the clinic

Hi Cut Meutia😊, Thank you so much for your review. We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Jihan Feriska via Google 5.0 out of 5
A very comfortable dental clinic with complete facilities and well-maintained cleanliness. The doctors are very professional, friendly, and very patient in explaining each treatment process.
Heriana Indah via Google 5.0 out of 5
This clinic is really comfortable, the equipment is hygienic, the facilities are complete, the doctors are very kind and super friendly, the treatment results are satisfying, highly recommended.
Reply from the clinic

Hi Heriana Indah😊, Thank you for your review. We're happy to be your trusted local dentist. … More

Jipani Hoci via Google 5.0 out of 5
GiO Dental Care & Clinic is a very comfortable place for dental care. The clinic is clean, the staff is very friendly, and the doctors are very thorough and patient in explaining every detail of the procedures.
Vinda via Google 5.0 out of 5
This place is the best dental clinic I have ever been to, very comfortable, clean, friendly service, good doctors, and super clean equipment, in short, highly recommended.
Reply from the clinic

Hi Vinda😊, Thank you for your review. We're happy to be your trusted local dentist. … More

winanjar anjar via Google 5.0 out of 5
This clinic is very friendly and comfortable, with excellent cleanliness. The reception staff is very helpful, and the doctor is very patient and thorough in explaining each step of the treatment.
Annisa Triocta Viani Andini via Google 5.0 out of 5
The place is clean and comfortable, my child actually likes coming here because the doctor is very friendly, the facilities are complete and very adequate
Reply from the clinic

Hi Annisa😊, Thank you for your review. We're happy to be your trusted local dentist. … More

Puji Rahayu via Google 5.0 out of 5
This clinic is very comfortable, with complete facilities and maintained cleanliness. The doctor was very friendly and always explained each step patiently. My treatment was very satisfactory, and the results met my expectations.
Reply from the clinic

Hi Puji Rahayu😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Leni Mei via Google 5.0 out of 5
I have been to GiO Dental Care and the experience here was amazing, my child was very relaxed because the place was comfortable and the doctor was nice.
Reply from the clinic

Hi Leni Mei😊, Thank you so much for your review! ✨ We're so happy to be your trusted Bali dentist. Positive reviews like this really inspire us! … More

Erina Erin via Google 5.0 out of 5
The facilities at GiO Dental Care are very comprehensive and modern. The doctors are very experienced and made me feel comfortable during my treatment. The clinic is also very clean and the staff are very friendly.
Reply from the clinic

Hi Erina😊, Thank you so much for your review! ✨ We're so happy to be your trusted Bali dentist. Positive reviews like this really inspire us! … More

olive rossie via Google 5.0 out of 5
GIO Dental Care is really good, complete facilities, friendly service, and good doctors, very suitable for routine care.
Reply from the clinic

Hi Olive😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Sampret Semelekehem via Google 5.0 out of 5
I was very satisfied with the service at GiO Dental Care. The clinic is clean, the staff is friendly, and the doctors are highly skilled and provide excellent treatment results. I will definitely return.
Nizam Al afkhar via Google 5.0 out of 5
The place is very comfortable, my child loves going to the dentist here, the doctor is very patient and the facilities are very adequate.
Reply from the clinic

Hi Nizam😊, Thank you so much for your review. We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Wulan Sindi via Google 5.0 out of 5
I was very impressed with the service at GiO Dental Care. The clinic is very clean, the facilities are complete, and the doctors are very patient and provide very satisfactory treatment results. All the staff are also very friendly.
Reply from the clinic

Hi Wulan😊, Thank you so much for your review. 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. … More

Faiz Losbandittos via Google 5.0 out of 5
The place is very comfortable, my child likes going to the dentist here because the doctor is very patient, the facilities are very complete and clean.
Reply from the clinic

Hi Faiz L😊, Thank you for your review. We're happy to be your trusted dentist. … More

Salwa via Google 5.0 out of 5
The service at GiO Dental Care is exceptional. The clinic is very clean, the staff are friendly, and the doctors are very professional. The treatment process went very smoothly, and the results were very satisfying.
Reply from the clinic

Hi Sis😊, Thank you so much for your review! ✨ We're delighted to be your chosen dentist in Bali. … More

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