Patients
Reviews of GiO Dental Care & Clinic TEUKU UMAR DENPASAR.
Bali, Indonesia. 438 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
GiO Dental Care Teuku Umar is a multi-branch Indonesian chain with genuine specialist credentials including an oral surgeon with Royal College of Surgeons Edinburgh training and two Sp.KG endodontists. English-speaking staff and extended hours suit tourists, but WhatsApp-based booking has produced documented scheduling failures that could disrupt a dental holiday. Treatment outcomes are broadly positive with isolated reports of filling leakage and orthodontic hardware issues.
Authenticity
6/10Baseline 7: website, named specialists, 438 Google reviews. Some entries contain clinic reply text as review body (scraping artifact). 0 verified reviews. Final 6.
Treatment quality
7/10Baseline 8: Sp.BM oral surgeon, 2x Sp.KG endodontists, CBCT confirmed. Deduct 1: filling leakage under 1yr, ortho hardware failures documented. Final 7.
Cleanliness
8/10Baseline 8: multiple organic reviews cite clean, fragrant, well-maintained rooms. AC, WiFi. No JCI. Consistent positive signals. Final 8.
Team
7/10Baseline 8: Dr. Asnul Sp.BM (Edinburgh RCS short course), 2 Sp.KG endodontists, Gadjah Mada graduates. Deduct 1: booking staff communication failures documented. Final 7.
Price value
6/10Baseline 7: third-party pricing visible (implant ~$915, crown ~$465). Deduct 1: no prices on own website, Bali branch called expensive vs other GiO locations. Final 6.
Tourist suitability
7/10Baseline 8: English-speaking staff confirmed, extended hours, PayPal accepted, 40min from DPS airport. Deduct 1: WhatsApp booking failures flagged by multiple reviewers. Final 7.
What comes up well
- Oral surgeon Dr. Asnul Arfani Sp.BM with international training at RCS Edinburgh
- Two Sp.KG endodontists on team for complex root canal cases
- CBCT 3D imaging and digital scanner confirmed on-site
- English spoken; extended hours Mon-Sat 9am-9pm, Sun 11am-6pm
- Multiple payment options including PayPal for international patients
Points to weigh
- Several review entries contain clinic reply text as body (scraping/data quality issue, inflate positive signal)
- Booking via WhatsApp: date mix-ups, unacknowledged messages, and appointment cancellations reported
- Filling leakage under 1 year and ortho hardware failures noted in 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 438 reviews
The doctor is friendly, and the clinic is clean and smells good. I'll be a regular.
Reply from the clinic
Hi Elsa Apriliani😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
Amazing clinic with just one frustrating issue The good: The doctors and medical staff are REALLY excellent. These are truly top-notch professionals who explain everything clearly and deliver fast, high-quality work. I've had the following treatments here: - Fillings - Cosmetic dental restoration - Teeth whitening - Tooth extraction (went better than any I've ever had — practically no pain at all)…
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) You can also purchase any medications needed before or after procedures right at the clinic. In short, I'm extremely happy with the dental services themselves. The issue that ruins the experience: Appointment booking via WhatsApp and the way communication is handled there. 1. I recommended this clinic to a friend. He was given an appointment time, showed up, and it turned out they had mixed up the dates. He waited 40 minutes, and only then did the front desk staff tell him the doctor wouldn't be available for another hour. On top of that, I personally witnessed the same thing happen to another patient. 2. Scheduling an appointment can take a full day — and even then, only if I send a follow-up reminder myself. 3. When I message them to remind that I need an appointment, I get a "How can I help you?" reply — even though we were literally discussing what I needed in that very same chat just the day before. I end up having to explain everything again or ask them to simply scroll up and read the conversation. The dental services themselves are a solid 10/10, but the appointment booking experience really lets the place down.
I was disappointed that the brace and rubber band came off twice, and when I wanted to fix it the next day, I wasn't given good service. I was told to wait with the doctor who served patients who had made an appointment. Even though it only took 5 minutes to fix the rubber band. Shouldn't a patient who experiences something like this receive immediate assistance? But when we arrive on time,…
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treatment times are often delayed by up to 30 minutes. We as patients can wait patiently, but currently, we are considered emergency patients and are not prioritized.
Reply from the clinic
Hi Liem. Thank you for your review! Show this to the Front Office before your treatment for a *5% DISCOUNT*. Terms and conditions apply. 💕 Thank you so much for your positive review! We are very grateful that you and your family chose us for your dental care. Patient and family satisfaction is our greatest reward. We greatly appreciate the time you took to share this positive experience and are delighted to hear that you felt comfortable with our facilities and services. We will remain committed to providing the best possible service. Thank you for entrusting your dental and oral care to GiO Dental Care. We wish you continued success and happiness. See you again on your next visit, Sis! 😊
"The service here is excellent. Having a dental checkup at this clinic is very enjoyable. The doctor is friendly, thorough, and patient in explaining dental conditions and treatments. The room is clean, the equipment is complete, and the service is fast. It's perfect for those who are afraid of the dentist."
Reply from the clinic
Hi 1164-I Made Herry Febryanta😊 Thank you so much for your review! We're thrilled to be trusted as your nearest dentist in Bali for your treatment. Reviews like this make the GiO team even more enthusiastic about providing the best service! As a Balinese dental clinic, we're here to help you achieve a healthy and comfortable smile. We offer more than just basic treatments; we also offer Balinese dental implant services, handled directly by professional Balinese oral surgeons. Looking for a friendly and trustworthy dentist in Bali? Come straight to GiO! Don't forget to show this review the next time you visit GiO Dental Care and get a ✨5% discount✨ on your next visit. Thank you for being part of Sayang GiO! 😊🦷
The service is excellent, friendly, and the doctors are professional. You definitely won't regret coming here.
Reply from the clinic
Hi 6D_I Nengah Arya Dana Putra😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing the best! As one of Bali's leading dental clinics, we're always ready to help you achieve a healthy and confident smile. In addition to routine care, we also offer dental implant services in Bali with experienced and trusted oral surgeons in [City]. If you're looking for a comfortable, professional, and reliable dentist in Bali, GiO Dental Care is the right choice! Come back to GiO and show this review for a ✨5% discount✨ on your next visit. Thank you for choosing GiO Dental Care. May your day always be full of smiles! 😊🦷
The service is friendly and the doctor is also good.
Reply from the clinic
Hi, Valentino Kusuma Putra😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more passionate about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
Got two root canals and a cavity between two teeth done here. The price is on the lower side, which is great, but the service is not so great, the first woman dentist just started working on my root canal without confirming I wanted to do it when I had actually just came in for a consultation. It turned out to be a good job, tho I felt like I didn't have much control and wasnt a nice experience.…
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Then I went back for another root canal and some cavities, this time a different dentist, and now just less then a year later I have to get the cavity fillings done again because of leakages. I wouldn't recommend it to my friends.
Warmly recommended. I had scaling and other dental treatments, and I was very happy with both the results and the way everything was handled, especially because my teeth are very sensitive. I will definitely become a regular patient here. Thank you very much Dr. Sagita and team.
Reply from the clinic
Hello Mrs. Beate Dotterweich Thank you so much for your review 🌟 We're thrilled to be the dental clinic you chose. We always strive to give our best for our beloved Sayang GiO As your nearby dental clinic ready to assist you, this positive review truly motivates us. Don’t hesitate to visit us again if you need any other dental treatments. Besides routine care, GiO Dental Clinic also offers teeth scaling, braces, veneers, fillings, and much more. We’ve got everything you need! If you have any questions or need a consultation, feel free to contact us. Visit GiO Dental Care again and show this message for a ✨ 5% discount ✨ on your next visit! Thank you and have a wonderful day! 😊🦷 I love GiO Dental!
The place is comfortable, clean and the doctor is good...the service is 5+++ stars🙏 …
Reply from the clinic
Hi, Bare Gacor😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more enthusiastic about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come straight to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
Scalling here is clean, the place is comfortable, clean and cool, the service is friendly
Reply from the clinic
Hi Jihan Rifdah😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more passionate about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
Excellent service, no long waits. Communicative doctor, lots of promotions 💕 …
Reply from the clinic
Hi, Isa Engelita Dewi😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more passionate about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
A great place for dental care. Fast service, friendly and patient doctors. Ample parking, cool and clean waiting room. 5 stars for this clinic.
Reply from the clinic
Hi Yohanes😊 Thank you so much for your review! 🌟 We're so happy to be your chosen Bali dental clinic. We always strive to provide the best for you, dear GiO. As a Bali dental clinic ready to help you, this positive review really motivates us. Don't hesitate to come back if you need other dental care. In addition to routine care, GiO Dental Clinic also offers braces services with Balinese orthodontist specialists. If you're looking for a dentist in Bali, GiO is ready to help. If you have any questions about the prices and costs of braces in Bali, just contact us. Come back to GiO Dental Care and show this for a ✨ 5% discount ✨ on your next visit! Thank you, and have a great day! 😊🦷 Think teeth, think GiO!
The place is comfortable and the service is friendly😊 …
Reply from the clinic
Hi, Ni Kadek Pradina Sari😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more enthusiastic about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come straight to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
Hi DaryAZKAati Rukmana😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more enthusiastic about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Ora…
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ral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
Reply from the clinic
Hi DaryAZKAati Rukmana😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more enthusiastic about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
The location is strategic and easy to find on Google Maps.
Reply from the clinic
Hi Elvarida Sembiring😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more passionate about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
The doctor's explanation was easy to understand and in line with what was expected🙏🙏🙏 …
Reply from the clinic
Hi Ni Kadek Febriyanthi😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more enthusiastic about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
The scaling was clean and didn't hurt at all 🙏🙏 …
Reply from the clinic
Hi Ngakan Made😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of choice in Bali. Reviews like this make the GiO team even more passionate about providing the best service! As a dental clinic in Bali, we're here to help you achieve a healthy and comfortable smile. Beyond basic care, we also offer dental implant services handled directly by professional Oral Surgeons. Looking for a friendly and trustworthy dentist in Bali? Come to GiO Dental! Don't forget to show this review for a ✨5% discount✨ at your next GiO Dental Care visit. Thank you for being part of Sayang GiO! 😊🦷
Hi MUKSIN GURU😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
Reply from the clinic
Hi MUKSIN GURU😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
The doctor is friendly, the explanation from the doctor is clear and every appointment is reminded, thank you.
Reply from the clinic
Hi SARAH RAMADHANI😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
They made me an amazing artificial tooth at this clinic. I really appreciated the doctor’s care and professionalism, as well as the very pleasant and affordable prices.
Reply from the clinic
Hello Mrs. Светлана Ларина Thank you so much for your review 🌟 We're thrilled to be the dental clinic you … More
Done scalling last week, and it feels like new experience on Gio Dental, great service, great place, thanks to Drg. Vania 👏🏽 …
Reply from the clinic
Hello Mr. Satria Putra Wibawa Thank you so much for your review 🌟 We're thrilled to be the dental clinic you … More
Highly recommend. Great facilities and very professional. I left feeling very happy and satisfied, I will always come here from now on. Thank you very much 🙏🏽 …
Reply from the clinic
Hello Mr. Ash Thank you so much for your review 🌟 We're thrilled to be the dental clinic you … More
The first time I had my teeth scaled, the dentist examined my teeth in detail and explained everything that was going on. He didn't force me to take this or that treatment, but he still explained what was needed and also gave me the cost range for each treatment. Today, I had the same treatment with Nissya. Always successful.
Reply from the clinic
Hi El😊 Thank you for your review! We're thrilled to be trusted as your dental clinic of … More
I got succesfully a double mollar implant by Dr Asnul. All along the process the doctor was very supportive and explain well my needs and the best way to address it. I gotta say thanks to Dr Asnul and their team, and the receptionists too. I will recomment the doctor for implants, very professional.
Reply from the clinic
Hello Mr. Hernan Salinas Thank you so much for your review 🌟 We're thrilled to be the dental clinic you … More
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