Patients
Reviews of East Meets West Dental.
Da Nang, Vietnam. 86 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
East Meets West Dental is a Da Nang institution founded in 1996 with a genuinely international patient base and a social mission donating profits to children's dental care. Dentist Hien and team are warmly praised by foreign patients. However, serious concerns exist: a rusty utensil report, post-treatment pain failures, a 6-hour wait complaint with upsell pressure, and alleged tourist-tier pricing. The clinic's longevity and no-upsell reputation from long-term patients conflict with these negative experiences.
Authenticity
4/10Baseline 5: no website; 5 named staff (Hien, Minh Anh, Teang, Vy, Quynh/Hoa reception); strong genuine international pool. -1 Light: 2 duplicate review pairs (Deborah Guiver submitted same review twice; Jack Spedicey same cleaning review twice). Final 4.
Treatment quality
5/10Baseline 7: Daria Kodubenko — 14 teeth in 2 days with 3 named dentists; CT panoramic praised by Canadian patient; established since 1996. -2 Medium: Oliver Park — root canal + crown with pain returning 2 months later; Robert — girlfriend's tooth worsened after treatment, fixed elsewhere; Robert also reports 6-hour wait and upsell pressure. Final 5.
Cleanliness
4/10Baseline 7: Wendy Crisafulli confirms 'clean clean clean'; Nani Mikava 'everything is sterile'. -3 Heavy: tracy harris reports 'utensils didn't look clean and had rust marks on them' — clinic founded in 1996, possible equipment age issue. Final 4.
Team
7/10Baseline 7: dentist Hien praised as 'most thorough dental hygienist ever' (John McGonigal); 3 dentists named independently by Daria; chief dentist noted as singer creating calm atmosphere; post-treatment calls confirmed; anti-upsell behavior confirmed (advised against whitening). Social mission: profits to disadvantaged children confirmed by 2 independent reviewers. Final 7.
Price value
5/10Baseline 6: cleaning 200k VND + whitening 2.3M VND (Dave Turcotte explicit); cleaning + filling $20 USD (Corbin Debiak). -1 Light: Peter Jackson alleges tourist pricing — 600k cleaning vs 150k for locals. Final 5.
Tourist suitability
7/10Baseline 7: Da Nang primary hub, founded 1996 (nearly 30 years serving expats), confirmed English all staff by multiple foreign patients; Korean, Russian, Czech, Canadian, Chilean, Australian, Turkish patient base. No website offset by Google Maps. Appointment required — note for walk-ins. Final 7.
What comes up well
- Founded 1996 — nearly 30 years serving Da Nang expats and tourists
- Dentist Hien praised as 'most thorough dental hygienist ever'; 3 named dentists; anti-upsell culture
- Social mission: profits donated to disadvantaged children's dental care (confirmed by 2 independent reviewers)
Points to weigh
- tracy harris: rust marks on utensils — serious hygiene concern
- Oliver Park: root canal pain returned 2 months after treatment
- Robert: girlfriend's tooth worsened post-treatment; 6-hour wait; upsell pressure for E-max veneer on simple filling
- Peter Jackson: alleges tourist surcharge — 600k cleaning vs 150k for locals
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 86 reviews
I had an x-ray and removed wisdom tooth. Everything went well. I liked the hospital and the staff
Professional and affordable teeth cleaning. Clean office, everyone is very kind, keep it up.
I came on Saturday morning to ask about dental cleaning and at home whitening, I have had the appointment straight away. The doctor has also seen me on Sunday morning to do advised treatment. Everyone in the practice is very warm and helpful. ☺️ Great experience, recommend to anyone seeking dental care in Da Nang.
Súper profesional , is the second time o come here , suoer recommended
I cannot express my gratitude enough for the dental work that was completed by Dr Minh and her associates this past November. I live in Canada and I am blessed that our daughter is currently living in Da Nang, and had a friend, who had flown from Australia, to have dental work done at East Meets West Dental Clinic. My daughter was so impressed by the end result she immediately thought of me and my…
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dental needs, which believe me, were very extensive. After discussing my situation with Dr Minh online, she won over my confidence and I can't say how overjoyed I am with my new smile. I actually cried when they gave me the mirror. I am a new man and my wife said I look at least 15 years younger. The service was outstanding in every way. They always made me feel comfortable and trust me, I was in the chair for many hours at a time, for days. I always was afraid of going for dental work in the past because I never knew what the next issue was going to be. Thank you from the bottom of my heart to all the staff at East Meets West. I am always promoting you to everyone who asks about my new smile!
Great service and great price very professional and friendly staff. I will be returning for more work from them
Very friendly staff, I had a cleaning today and it was nice to see before and after pictures. The hygienist was very gentle for the cleaning and polishing. I will be coming back regularly.
Did a basic tooth cleaning . All went good ) thanks guys
It was a great experience. Both my husband and I had teeth cleaning, and everything was very professional. The doctor checked which level of cleaning each of us needed and set the price at 200K and 300K. They also took before-and-after photos of our teeth and pointed out where we have cavities. Overall, we were very satisfied.
They helped me for free with a problem with my braces. They were very kind and professional!
Amazing No appointment, seen right away for professional ultrasonic cleaning $8 No way? yes way!!! Beautiful tech was so nice Highly Highly recommended
Absolutely fabulous! I had cleaning and polishing. Took about 45 mins. 300K Professional service. Door to door service.
My husband and I went. I needed two mouth guards for my upper and lower jaws, plus a dental checkup for both me and my husband. My husband has three decayed teeth, plus a cleaning, which cost 1,200,000 dong, 250,000 dong each. Two mouth guards and two repairs cost 3,700,000 dong. We were happy with everything; some of the staff speak English, so we had no problem explaining everything. We were all…
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pleased, and everyone was happy. Thank you.
Wow what a difference and absolutely fantastic staff coming back tomorrow for whitening a+++ so much better than british dentist thank you
I had a wonder experience here. Staff was so kind and caring. I recommend! Thank you.
I couldn’t be more pleased with the result :-) My case wasn’t an easy one. I wanted to do whitening, but one of my front teeth is porcelain due to an old accident. Since whitening only affects natural teeth, the challenge was to make sure the color tone would match perfectly across all of them. The team handled this with real craftsmanship and great care. At one point, three dentists gathered…
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around, discussing the best approach and sharing their expertise, it was clear they truly cared about achieving the best possible outcome, not just finishing quickly. I wasn’t chasing flashy white teeth. In my late 50s, I wanted a natural smile, so I asked for a medium-strength whitening. I am very happy with the natural result and appreciated that they avoided making my teeth look unnatural. The equipment was modern and of a high standard, but what impressed me most was the warm atmosphere and the professionalism of the staff. The price level was very reasonable, especially considering the quality of work. I’m very happy with the result and will definitely return for more dental work in 2026. Highly recommended!
My experience at East Meets West Dental clinic was absolutely amazing and I was so surprised at how modern and professional the doctors and staff were. I have to say they were actually better than my dentist in Canada with technology and …
Good dentistry, my son is happy, he is 9 years old
I came from Hanoi to visit, ate beef and my tooth was loose, I came here for a check-up and they were very enthusiastic and told me to have a quick check-up to see these examples, and to take an X-ray so I can take it when I get home for convenience. The place is neat, airy and clean. There is no charge after the check-up so I can give my review right away.
I asked for teeth cleaning. Was told it costs 150k-350k depending on condition of teeth. After looking at my teeth up close, dentist said 200k is the price. Professional and pleasant experience.
I visited Đông Tây Hội Ngộ Dental Clinic for the first time and was genuinely impressed by the warm, welcoming atmosphere. Dr. Hieu stood out in particular for his friendliness, attentiveness, and professionalism. Wishing the entire team continued success in their meaningful work, along with harmony and prosperity.
My experience at this clinic was great. I got teeth cleaning and whitening done. Cleaning was fast and I had mild sensitivity with the whitening but it was manageable and gone by the following day. The dentist and staff communicated well and really cared about their patient. Prices were reasonable. Overall, I would highly recommend this clinic.
The Dentist did the cleaning. He pressed so hard that three days later my gums still hurt. I will never go back.
Everything was perfect from the staff to the dental care! Absolutely recommended! Thank you so much
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