Patients
Reviews of East Meets West Dental.
Da Nang, Vietnam. 86 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
East Meets West Dental is a Da Nang institution founded in 1996 with a genuinely international patient base and a social mission donating profits to children's dental care. Dentist Hien and team are warmly praised by foreign patients. However, serious concerns exist: a rusty utensil report, post-treatment pain failures, a 6-hour wait complaint with upsell pressure, and alleged tourist-tier pricing. The clinic's longevity and no-upsell reputation from long-term patients conflict with these negative experiences.
Authenticity
4/10Baseline 5: no website; 5 named staff (Hien, Minh Anh, Teang, Vy, Quynh/Hoa reception); strong genuine international pool. -1 Light: 2 duplicate review pairs (Deborah Guiver submitted same review twice; Jack Spedicey same cleaning review twice). Final 4.
Treatment quality
5/10Baseline 7: Daria Kodubenko — 14 teeth in 2 days with 3 named dentists; CT panoramic praised by Canadian patient; established since 1996. -2 Medium: Oliver Park — root canal + crown with pain returning 2 months later; Robert — girlfriend's tooth worsened after treatment, fixed elsewhere; Robert also reports 6-hour wait and upsell pressure. Final 5.
Cleanliness
4/10Baseline 7: Wendy Crisafulli confirms 'clean clean clean'; Nani Mikava 'everything is sterile'. -3 Heavy: tracy harris reports 'utensils didn't look clean and had rust marks on them' — clinic founded in 1996, possible equipment age issue. Final 4.
Team
7/10Baseline 7: dentist Hien praised as 'most thorough dental hygienist ever' (John McGonigal); 3 dentists named independently by Daria; chief dentist noted as singer creating calm atmosphere; post-treatment calls confirmed; anti-upsell behavior confirmed (advised against whitening). Social mission: profits to disadvantaged children confirmed by 2 independent reviewers. Final 7.
Price value
5/10Baseline 6: cleaning 200k VND + whitening 2.3M VND (Dave Turcotte explicit); cleaning + filling $20 USD (Corbin Debiak). -1 Light: Peter Jackson alleges tourist pricing — 600k cleaning vs 150k for locals. Final 5.
Tourist suitability
7/10Baseline 7: Da Nang primary hub, founded 1996 (nearly 30 years serving expats), confirmed English all staff by multiple foreign patients; Korean, Russian, Czech, Canadian, Chilean, Australian, Turkish patient base. No website offset by Google Maps. Appointment required — note for walk-ins. Final 7.
What comes up well
- Founded 1996 — nearly 30 years serving Da Nang expats and tourists
- Dentist Hien praised as 'most thorough dental hygienist ever'; 3 named dentists; anti-upsell culture
- Social mission: profits donated to disadvantaged children's dental care (confirmed by 2 independent reviewers)
Points to weigh
- tracy harris: rust marks on utensils — serious hygiene concern
- Oliver Park: root canal pain returned 2 months after treatment
- Robert: girlfriend's tooth worsened post-treatment; 6-hour wait; upsell pressure for E-max veneer on simple filling
- Peter Jackson: alleges tourist surcharge — 600k cleaning vs 150k for locals
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 86 reviews
Thank you everyone! Everything here was very professional; everyone was cheerful and dedicated. I felt truly at ease and comfortable. Thank you all!!!
Excellent work by local dentists. Good price, great service. Very convenient for travelling tourists . Highly recommended by someone who doesn’t like dental work.
I got my teeth cleaned here. Good service, friendly staff.
Very gentle dentist. Cleanings are easy to schedule often the next day and very affordable. I even has a new technic, at least to me, applied to the enamel to cover exposed roots. It keeps them protected, looking great and no sensitivity.
My baby is very afraid of hospitals and clinics. Everyone introduced me to this place. The nurses here are very enthusiastic and cheerful. They pulled my baby's tooth very quickly and gently.
I can’t thank dentist Hien and the team enough for their dental expertise and care. They did an excellent and professional job on my teeth, and Hien could not have been more gentle or welcoming. Hygiene standards were also faultless. I also …
The service here is excellent. I've been to many dental clinics, but none have been as satisfying as this one. The space is small and cozy, not cold or intimidating like many other clinics. Thank you!
This is a review for cleaning: They used the ultrasonic water jet cleaner to remover the tartar, coffee, and cigarette stains from my teeth. They did a fantastic job and I couldn't be happier. Water jet cleaned, metal picked, flossed, and …
I'm going to save you a lot of time and money right now-- don't go here. I spent 6 HOURS at this dentist for one appointment. Seriously. I never had a longer wait before, and each time they kept telling me they would be ready in half an hour and another hour passed. The dentist lady here kept trying to upsell me on a VERY expensive E-max veneer to fix a simple filling I had (I went to a…
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a different dentist and they fixed it easy and cheap, no problem). They also RUINED my girlfriend's tooth by making it more painful than was before. We all fixed this by going to a different top-rated dentist in Danang. Avoid at all costs!!!
There was a dental appointment necessary this morning. So we did our research and headed to East Meets West Dental Clinic. What great friendly staff. Not only did we get a tooth fixed, we also made new friends. So lovely to meet you all. I can highly recommend this place if you are ever in Da Nang. This clinic also give back to their community by going to outreach centers and give free…
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dental to the school children there.
Please, please don't go there. There were so many things going on, from the root canal treatment to the crown placement, and now, two months after the treatment, the pain has returned, so I'm considering going to a new hospital. Their patient-focused approach and technical skills are seriously lacking. Please find another hospital.
Didnt listen or didnt understand what treatment i wanted. The utensils didnt look clean and had rust marks on them. Had no tratment done in the end. Can definitely reccomend tgm dental in hoi an. Everything there was clean and very modern equipment
Everyone is at really polite and nice. They have excellent customer service! Explained procedures thoroughly and it made sense. Spoke excellent English. The clinic is clean clean clean. They have a lot of equipment. 100% recommend.
Great staff. Hien is very knowledgeable and skilled. Definitely the best and most thorough Dental Hygienist I've had. She genuinely cares about me as a patient and it shows in her work. Her friendliness, humor, and attentiveness made my visit enjoyable. I look forward to my next appointment here :-)
One of the local English-speaking dental clinics in Da Nang. Reservations are required, and they are very punctual. Overall, the friendly atmosphere makes for a comfortable and relaxing visit. I only accepted cash payments, and a simple consultation cost about 10,000 won. The dentist's office hours and schedule vary depending on the day of the week, so you must make an appointment. Recently, the…
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he pregnant dentist's schedule has been reduced to one day a week, so please check in advance before visiting.
Great staff and pleasant experience. They were honest and procession. Clean office and spoke English well. I'd go back.
Competent dentists . I had my teeth cleaned, I'm very happy with the service. Better than in Europe, and cheap .I highly recommend.
Great experience here. Loved the dentist and assistants. So caring and lovely, also she must be one of the best dentists I've ever had for work like the fillings I had. I have a deathly fear of needles so it's always a stressful experience for me but for some reason I hardly noticed it here, painless. I can't say the same for the teeth whitening however. I was left with nerve pain that was…
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excruciating. I don't blame the dentist for this rather it seems to be a common symptom of the treatment, unfortunately I was unprepared for it and not warned about it. They really did their best to look after me throughout and even gave me some local tips on places to visit while on holiday. The last thing I want to mention is that the chief dentist is not only talented at fixing teeth but also a lovely singer. I've never met such happy dental staff and it really helped soothe and calm me. Thank you.
Very nice staff and really excellent equipment. Also the prices are really good and staff speak english.
Extremely accommodating for travellers short time schedule. They performed a cleaning and filled a cavity for 20 US$. Unheard of in the land of the free... English speaking and clean facilities.
Excellent clinic. We had dental treatment for our whole family. Very caring and professional. They explain everything and give detailed recommendations. Everything is sterile, and they use good materials. Good prices. I recommend them.
I had a dental cleaning and filling done. The prices are the same as the listed prices. All the staff and doctors have excellent communication skills. I'm very pleased with the professional service and reasonable prices. Thank you 😊🙏🏻 …
Thanks for prompt service to accommodate my son's situation, everything is done well without any issues.
I recommend it to everyone. I've never had my teeth done so quickly and efficiently anywhere. I was very hesitant at first, but in the end, I definitely give it 5 stars.
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