Patients
Reviews of East Meets West Dental.
Da Nang, Vietnam. 86 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
East Meets West Dental is a Da Nang institution founded in 1996 with a genuinely international patient base and a social mission donating profits to children's dental care. Dentist Hien and team are warmly praised by foreign patients. However, serious concerns exist: a rusty utensil report, post-treatment pain failures, a 6-hour wait complaint with upsell pressure, and alleged tourist-tier pricing. The clinic's longevity and no-upsell reputation from long-term patients conflict with these negative experiences.
Authenticity
4/10Baseline 5: no website; 5 named staff (Hien, Minh Anh, Teang, Vy, Quynh/Hoa reception); strong genuine international pool. -1 Light: 2 duplicate review pairs (Deborah Guiver submitted same review twice; Jack Spedicey same cleaning review twice). Final 4.
Treatment quality
5/10Baseline 7: Daria Kodubenko — 14 teeth in 2 days with 3 named dentists; CT panoramic praised by Canadian patient; established since 1996. -2 Medium: Oliver Park — root canal + crown with pain returning 2 months later; Robert — girlfriend's tooth worsened after treatment, fixed elsewhere; Robert also reports 6-hour wait and upsell pressure. Final 5.
Cleanliness
4/10Baseline 7: Wendy Crisafulli confirms 'clean clean clean'; Nani Mikava 'everything is sterile'. -3 Heavy: tracy harris reports 'utensils didn't look clean and had rust marks on them' — clinic founded in 1996, possible equipment age issue. Final 4.
Team
7/10Baseline 7: dentist Hien praised as 'most thorough dental hygienist ever' (John McGonigal); 3 dentists named independently by Daria; chief dentist noted as singer creating calm atmosphere; post-treatment calls confirmed; anti-upsell behavior confirmed (advised against whitening). Social mission: profits to disadvantaged children confirmed by 2 independent reviewers. Final 7.
Price value
5/10Baseline 6: cleaning 200k VND + whitening 2.3M VND (Dave Turcotte explicit); cleaning + filling $20 USD (Corbin Debiak). -1 Light: Peter Jackson alleges tourist pricing — 600k cleaning vs 150k for locals. Final 5.
Tourist suitability
7/10Baseline 7: Da Nang primary hub, founded 1996 (nearly 30 years serving expats), confirmed English all staff by multiple foreign patients; Korean, Russian, Czech, Canadian, Chilean, Australian, Turkish patient base. No website offset by Google Maps. Appointment required — note for walk-ins. Final 7.
What comes up well
- Founded 1996 — nearly 30 years serving Da Nang expats and tourists
- Dentist Hien praised as 'most thorough dental hygienist ever'; 3 named dentists; anti-upsell culture
- Social mission: profits donated to disadvantaged children's dental care (confirmed by 2 independent reviewers)
Points to weigh
- tracy harris: rust marks on utensils — serious hygiene concern
- Oliver Park: root canal pain returned 2 months after treatment
- Robert: girlfriend's tooth worsened post-treatment; 6-hour wait; upsell pressure for E-max veneer on simple filling
- Peter Jackson: alleges tourist surcharge — 600k cleaning vs 150k for locals
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 86 reviews
Great dentist, would totally recommend. Had a tooth cleaning and it was done perfectly
I had a free checkup, which was helpful in identifying problems, and my wife had a clean and teeth whitening, all carried out in a day with professionalism and at a good price. Highly recommend
Excellent clinic , professional staff and very affordable prices. I got a new retainer and and x ray done. I was very satisfied with the service they have done. The staff is very helpful and speaks English. Thank you very much:)
An excellent denta clinic.....A Clean environment with the latest technology and up to date treatments .....The doctor/dentist spoke very good English to help with my crown, filling and clean which I needed....same with all the dentists there and hygienist at the clinic... very professional.....the whole staff were very helpful, thorough, kind, very kind and friendly.....all of the staff are…
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fantastic and very funny and made me feel comfortable and at ease.....The staff were so helpful.....They thoroughly explained step by step what I needed.....Thankyou very much, I'm so happy with the results.... A very good price from someone from the Uk....Have a most wonderful day to all the staff, we had a laugh. Thanks Stewart 😁
Great experience and recommended. Ms. Nga and her assistant are the best. They take the time for you and explain everything in detail.
The best clinic that i’ve been so far! Had an excellent experience. Everyone was so nice and took care of me. They speak english. I made 14 teeth in 2 days Huge thanks to the whole team, to whom it may concern please made them a huge …
Best experience and very doog work done on my deep teeth-cleaning. Highly recommended.
Living in the area for over 20 years, I have been experiencing many dentists, of which Dong Tay Hoi Ngo ( also named as East Meet West) is my best choice. At here, for the last 3 years I have done those treatments: teeth cleaning, disease of periodontal, teeth extraction, gum repair patch, teeth filling. All services were very good. The place is a 3 storey building equipped with modern equipment…
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and machines but the best part of it is the people. They examined, listened to me carefully, gently and gave me the right choice based on my time availability. They were flexible to suite my business time. Among the personel, doctor Kim Anh was exceptionally good in her job and 1 lady who did me the cleaning teeth ( I forgot her name). Other staff were nice too. Many expats and tourists take advantage of using the services here as it is much cheaper compared to their home countries. I often introduce my guests and the feed have been good so far. I strongly recommend you to try out.
Was a great experience. They got me and my buddy in right away and explained us exactly what is happening and for how much. Got a teeth cleans and whitening there for 2.5m Dong.
I saw East Meets West recommended on a tourist Facebook page and figured I would give them a try. When I walked in they knew nothing about me or my dental history, I mentioned I had a slight pain. After thorough examination the dentist said I had serious gum disease and the recommendation was to get the gum disease under control before proceeding with any work. After taking a 3D scan and X-ray…
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of my mouth they created a dental plan that included surgery for the gums, fillings, refills, and suggested I get implants as I am missing my lower back teeth - this wasn't something I had considered because of how much it would cost in the UK but for a western tourist the cost is obviously a lot less. I had several cleaning sessions and 2 hours of surgery to clean the roots and alleviate inflammation of the gums, and along with using a mouth wash the gum disease showed signs of regression. Overall my teeth feel less sensitive and my gums stopped bleeding while brushing my teeth. I then had a more serious bone graft surgery under sedation for the jaw for the future implants, which is dependent on how long you've been missing your teeth - in my case it had been over 10 years so the bone needed to be reinforced which is a 6 month commitment because the graft needs time to settle. I've been back several times for fillings and more cleaning and I'm so impressed with the skill of the team, the amount of time they spend with you, their thoroughness, and it gives me confidence the work is being done right. They've always gone the extra mile, giving me free check ups and cleaning, and gave me an electric flosser as a gift which has helped in maintaining the health of my teeth. I am very grateful to the team and so happy that I had my work done here, if I had known how good it was I would have come to Vietnam before spending so much money in the UK on my teeth.
If you are a tourist or expat in Da Nang, I highly recommend this place for your dental work or checkups. They speak good English and are very thorough. I felt completely taken care of and trusted I was in good hands. The dentist who took care of me was incredible - she explained everything she was doing and frequently paused to make sure I was not in any pain. Cannot recommend this place…
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enough! Thank you!
Highly recommend. Went for a teeth cleaning (scaling, polish, floss) which was 250K. Attention to detail, very kind, and professional. Also, English is fluently spoken. Would go back again!
Attachments for Invisalign were fixed here. Service was good and not expensive. Thank you 🙏 …
The doctor was dedicated and enthusiastic, and provided excellent aftercare for the child following dental work.
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