Patients
Reviews of East Meets West Dental.
Da Nang, Vietnam. 86 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
East Meets West Dental is a Da Nang institution founded in 1996 with a genuinely international patient base and a social mission donating profits to children's dental care. Dentist Hien and team are warmly praised by foreign patients. However, serious concerns exist: a rusty utensil report, post-treatment pain failures, a 6-hour wait complaint with upsell pressure, and alleged tourist-tier pricing. The clinic's longevity and no-upsell reputation from long-term patients conflict with these negative experiences.
Authenticity
4/10Baseline 5: no website; 5 named staff (Hien, Minh Anh, Teang, Vy, Quynh/Hoa reception); strong genuine international pool. -1 Light: 2 duplicate review pairs (Deborah Guiver submitted same review twice; Jack Spedicey same cleaning review twice). Final 4.
Treatment quality
5/10Baseline 7: Daria Kodubenko — 14 teeth in 2 days with 3 named dentists; CT panoramic praised by Canadian patient; established since 1996. -2 Medium: Oliver Park — root canal + crown with pain returning 2 months later; Robert — girlfriend's tooth worsened after treatment, fixed elsewhere; Robert also reports 6-hour wait and upsell pressure. Final 5.
Cleanliness
4/10Baseline 7: Wendy Crisafulli confirms 'clean clean clean'; Nani Mikava 'everything is sterile'. -3 Heavy: tracy harris reports 'utensils didn't look clean and had rust marks on them' — clinic founded in 1996, possible equipment age issue. Final 4.
Team
7/10Baseline 7: dentist Hien praised as 'most thorough dental hygienist ever' (John McGonigal); 3 dentists named independently by Daria; chief dentist noted as singer creating calm atmosphere; post-treatment calls confirmed; anti-upsell behavior confirmed (advised against whitening). Social mission: profits to disadvantaged children confirmed by 2 independent reviewers. Final 7.
Price value
5/10Baseline 6: cleaning 200k VND + whitening 2.3M VND (Dave Turcotte explicit); cleaning + filling $20 USD (Corbin Debiak). -1 Light: Peter Jackson alleges tourist pricing — 600k cleaning vs 150k for locals. Final 5.
Tourist suitability
7/10Baseline 7: Da Nang primary hub, founded 1996 (nearly 30 years serving expats), confirmed English all staff by multiple foreign patients; Korean, Russian, Czech, Canadian, Chilean, Australian, Turkish patient base. No website offset by Google Maps. Appointment required — note for walk-ins. Final 7.
What comes up well
- Founded 1996 — nearly 30 years serving Da Nang expats and tourists
- Dentist Hien praised as 'most thorough dental hygienist ever'; 3 named dentists; anti-upsell culture
- Social mission: profits donated to disadvantaged children's dental care (confirmed by 2 independent reviewers)
Points to weigh
- tracy harris: rust marks on utensils — serious hygiene concern
- Oliver Park: root canal pain returned 2 months after treatment
- Robert: girlfriend's tooth worsened post-treatment; 6-hour wait; upsell pressure for E-max veneer on simple filling
- Peter Jackson: alleges tourist surcharge — 600k cleaning vs 150k for locals
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 86 reviews
I can’t thank dentist Hien and the team enough for their dental expertise and care. They did an excellent and professional job on my teeth, and Hien could not have been more gentle or welcoming. Hygiene standards were also faultless. I also love knowing that profits go to disadvantaged children who otherwise wouldn’t get dental care and education. Thanks EMW 😃 July 2023
This is a review for cleaning: They used the ultrasonic water jet cleaner to remover the tartar, coffee, and cigarette stains from my teeth. They did a fantastic job and I couldn't be happier. Water jet cleaned, metal picked, flossed, and polished. Was amazed with the results! Like it was never there and I haven't had a cleaning in years. All at a great price. Highly recommend this place to get…
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your teeth cleaned!!
Fantastic service and excellent staff. I could not recommend more highly.
We are the 2nd time here. High level professionals. Heartily attitude.
I cannot speak highly enough of this dentist, walked in off the street to enquire about cleaning and whitening. Got treated straight away for cleaning and it was so much better than my dentist in the UK! And at a fraction of the cost. They advised against whitening as I had receding gums, where they could have just taken the money. Fantastic service 10/10.
I couldn’t be more pleased with the result :-) My case wasn’t an easy one. I wanted to do whitening, but one of my front teeth is porcelain due to an old accident. Since whitening only affects natural teeth, the challenge was to make sure …
My experience at East Meets West Dental clinic was absolutely amazing and I was so surprised at how modern and professional the doctors and staff were. I have to say they were actually better than my dentist in Canada with technology and equipment. There was no rush and they took x-rays with a machine that I had not seen before that did a full surround x-ray focussing on every tooth …I was…
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really impressed. My cleaning was excellent too with my technician. I couldn’t thank them enough. I wasn’t used to this kind of care and service.
An excellent denta clinic.....A Clean environment with the latest technology and up to date treatments .....The doctor/dentist spoke very good English to help with my crown, filling and clean which I needed....same with all the dentists …
The best clinic that i’ve been so far! Had an excellent experience. Everyone was so nice and took care of me. They speak english. I made 14 teeth in 2 days Huge thanks to the whole team, to whom it may concern please made them a huge bonus! Doctors: Minh Anh, Teang and Vy! Girls from reception: Quynh, Hoa Everyone did a great job! Im so happy now
I am very satisfied with the service here; everything is very well-organized and professional.
Best dentist place in Danang. I came here always since I found it last 3 years. The doctor is very friendly and gentle to me. It feels like home when you walk in. Everyone here speaks English very well. Highly recommend!!!!
The best dentist in DaNang. Very friendly and caring staff, quick service and reasonable prices. High quality facilities.
Clean dental office, modern equipment. My child is young and difficult to cooperate, but the dentists are very enthusiastic and meticulous.
Great service, super friendly and helpful staff who consults me thoroughly. This is not my first time at this dentist office, and I will continue to come back :)
The doctor is attentive, treats teeth gently and happily. Satisfied.
Teeth are very important to me (like everyone, I know 😅) but finding a wonderful and good dentist is something very important and I was the happiest men when life brought me to them. Don't hesitate, very carefully and precisely. Cam on rat nhieu 🙏😍 …
I have been examined here for many years and feel very secure and confident. The clinic is clean, the doctors are highly specialized.
Ok, I'm speechless. What they did to my teeth... it's a new, but it looks amazing 😁 …
I have had my teeth done here for 4-5 years. The dentists and nurses are very dedicated and will always find the best solutions for customers. They especially do not try to entice customers to have porcelain teeth done regardless like other dental clinics.
I visited after Reviewing them on YouTube. They say their prices are the SAME for locals and Foreigner's. Absolutely NOT true. I was charged 600 000 VND for tooth cleaning - a local would have Paid 150 000 VND MAXIMUM. Just a WARNING.
A very professional service and friendly staff. Highly recommended. I had a bit of dental work performed and could not be happier with the results. Saved myself thousands of dollars. My dentist was amazing, caring and such a lovely person. I would definitely come back. Thank you to all the staff for the love and support during my procedure. Hats off to you all.
Remade filling here after unsuccessful filling in another city. Then removed 2 upper wisdom tooth. Everything was great. Price is reasonable
I had my teeth whitened and cleaned here. The doctor was very gentle and attentive, chatting with me throughout the treatment 😊 I'm very satisfied with the results. It's definitely worth the price. After the treatment, the receptionists even called to check on me. Truly thoughtful 👍 Highly recommend for foreigners because I saw the staff and the dentists speaking really well with clients from…
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m abroad. Very amazing service.
Got a cleaning(200k) and teeth whitening (2.3m Dong) Service was great and dentist can speak english very well
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