Patients
Reviews of DentalSPA, Dentistas en Playa del Carmen.
Playa Del Carmen, Mexico. 249 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.2 out of 10
Overall score
DentalSPA Playa del Carmen is a 2010-established Mexican Riviera clinic with on-site CAD-CAM lab serving dental tourists. Genuine mixed review distribution and Mexican Riviera tourism infrastructure provide credible options for budget-conscious patients.
Authenticity
6/10Mixed review distribution (44 5-star, 6 mixed/negative); 2010-established Playa del Carmen clinic with on-site CAD-CAM laboratory.
Treatment quality
6/10Reviews mention Dr Victor positively for paediatric care; CAD-CAM same-day crown capability supports outcome consistency.
Cleanliness
6/10Mexican COFEPRIS regulatory baseline; on-site laboratory suggests substantial infrastructure investment.
Team
6/10Multi-dentist team including Dr Victor; specific cedula registration numbers not visible.
Price value
6/10Playa del Carmen Mexican Riviera tourism pricing typically below US; specific list not extracted.
Tourist suitability
7/10Playa del Carmen Mexican Riviera tourist hub; English-speaking team likely; on-site lab supports same-trip turnaround.
What comes up well
- Established 2010 with on-site CAD-CAM laboratory
- Playa del Carmen Mexican Riviera tourist hub
- Genuine mixed review distribution
Points to weigh
- Specific dentist cedula registration numbers not visible
- 12 percent negative review rate suggests some quality variation
- No JCI or ISO certification visible
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 249 reviews
Highly recommed Dr Victor was amazing every dentist has made my daughter anxious not Victor he was great we will never go anywhere else.
Reply from the clinic
Thank you, Susans for taking the time to share your experience at our clinic, at DentalSPA is very important that every patient feels relax and confident to come to the dentist, it will be our pleasure to see you again when your travel plans bring you back into Playa
A wonderful experience for the past 2 years. I first went last winter to have a crown and returned this year to have 2 more done. Everyone is very attentive and the dentist is very compassionate and professional. They speak English very well. Prices are so affordable. I'll back next year!
Reply from the clinic
Dear Patricia: It has been a pleasure having you as a patient, we appreciate your trust and we are very happy to know that the results have been to your satisfaction, we will be very happy to see you again during your next visit.
Went for a Last minute teeth cleaning, Dr. Frida was absolutely incredible. One of the best teeth cleaning experiences I have ever had, so gentle, the entire staff was super accommodating, clean professional facility. Will %100 be back again
Reply from the clinic
Dear Andrew: We are glad to know that you felt well assisted during your visit to our clinic and we appreicate the special mention to Dr. Frida, we will make sure that she know about it. We're looking forward to see you again.
Got a bunch of dental work done with Dr. Victor Betancourt. I’m very satisfied, he is awesome, the staff is awesome and very responsive, and very flexible with appointments. Highly recommend
Reply from the clinic
Dear Maryam We appreciate the confidence you gave us, and we are glad that you are satisfied with the results. We will be happy to see you again in a near future.
Excellent place, high-quality service at a reasonable price. Frida worked with my twice, giving me a cleaning and then filling a couple of cavities. She was very thorough and attentive. My partner saw Dr. Bettancourt for more complex work including crowns, and was very happy with that as well.
Reply from the clinic
Dear Alex: Thank you for taking the time to share your experience with us, it is always a pleasure to learn that we could fullfil our patients expectations, we'll make … More
Excellent experience! The receptionist, doctors and massage therapist go above and beyond for their patients. I came from NYC for a root canal & crown, which was painless and went smoothly. I also decided to replace my filling while there. …
Reply from the clinic
Dear Vesta: it's always very nice to hear that we achieved our goal of offering high quiality services with a human touch. It was a pleasure to help you with your dental … More
Frida was very personable, professional, and she did an excellent job on my tooth. I am very pleased.
Reply from the clinic
Hi Caryl! Thank you for your comments, we will make sure Frida knows about it, at DentalSPA we work hard to make our patients feel comfortable and relaxed while having a top-notch dental attention
Such a wonderful facility!!! My husband cracked his partial having lunch on 5th and was in full blown panic mode. We googled dentist, and walked over and they were able to help us right away! Front staff and Dr Victor were wonderful!!
Reply from the clinic
Dear Kelly: Thank you for your comments, we are glad we were able to help your husband and that you can continue to enjoy your visit to Playa!
Easy and quick booking of appointment for the next day. The service was very quick and professional. I was happy with the experience and would recommend it.
Reply from the clinic
Dear T S: Thank you for your comments, we are glad to know that we have achieved our goal of providing a professional, effective and high quality experience.
While in Playa for the holidays, I had a one-hour leg massage from Serena. Very professional and highly competent, and speaking a little French, we were able to chat. She gave me a wonderful massage and soothed my leg muscles. Thank you so …
Reply from the clinic
Dear Ghislaine, Thank you so much for taking the time to share your experience with us. It's always a pleasure to know that our clients are satisfied with the service we provide. Our therapists are highly qualified to deliver excellent service, and we're delighted that this was the case for you.
Very professional! I highly recommend!!! Last day of our vacation - my husband lost his dental filling. 7th teeth lower jaw. Very hard case - the teeth was completely lost (only walls) but Doctor …
Reply from the clinic
Dear Kateryna: Thank you for sharing your experience, we understand that being on vacations and having a dental trouble could be stressfull but we are here to help you "relax … More
They did a really good job with the crown and resin, everyone is very friendly.
Reply from the clinic
Hello Juan Pablo: Thank you for your comment, preference, and trust. It will be a pleasure to continue helping you maintain your oral health in optimal condition.
This is a highly recommended place for massages and therapies. Serenes is a very professional massage therapist who puts a lot of passion and attention into her work, taking care of every detail. I'm sure you'll feel much better after a session with her. I highly recommend it because it's undoubtedly an excellent service.
Reply from the clinic
Hi Giorgio, Thank you so much for your comments. We'll make sure Serenes receives your congratulations, and we hope to continue to have your business when you feel like treating yourself.
I was recently in Playa del Carmen and visited Dentalspa looking for a massage session. It was a wonderful experience that made me come back days later! I definitely asked to see Sereness again! Her sweet, kind treatment and her expertise …
Reply from the clinic
Dear Sandra, It's a pleasure to receive your kind comments, which help us continue focusing on providing a quality service that helps our patients relax and smile. Our therapists' training in various techniques allows us to provide specific … More
Went in for a cleaning and the dentist was very inexperienced and literally only cleaned half my teeth.
Reply from the clinic
Dear Crystal: Thank you for sharing your comments about your experience, we are very sorry to hear that we didn't fulfill your expectations, you can rest sure that we will … More
Loved it quick and efficient . Cheap and professional. Muchas gracias 🙏 …
Reply from the clinic
Dear Xavier: We are very happy to have you as a patient, it was a pleasure to help you with your dental needs, and we will be happy to see you again to continue with your regular dental care.
Hello, do you have WhatsApp? A friend who lives abroad wants to schedule an appointment for next month as he will be in the area, and this is the only way he can contact you. I would appreciate it if you could provide me with your contact information. Thank you very much.
Reply from the clinic
Hi Miriam, thank you so much for contacting us, and I appreciate your patience. Our WhatsApp number is 9835938510. I hope we can have the opportunity to assist your friend. Best regards!
Excellent in all respects very knowledgeable great staff pricing very fair highly recommended
Reply from the clinic
Dear John! We really appreciate your confidence and the opportunity to help you with your dental needs, thank you for taking the time to share your experience. We will be happy to see you again when your travel plans bring you back to Playa.
Amazing place! I had veneers and Botox done there myself. Fast, painless, professional. I love my new smile and my face! Extremely good prices compared to the US. The massages there also corrected my posture. I am definitely their client …
Reply from the clinic
Dear Natalya We are happy to read your comments about the experience we offered to you, we appreciate the time you took to leave those lines but mostly we are happy to learn … More
They're attentive and helpful. I had all four of my wisdom teeth removed here. Everything went well without any setbacks. They speak English and are located in a tourist area, but their prices didn't …
Reply from the clinic
Dear Lily, We are delighted to hear that you consider our service excellent and worthy of 5 stars. We appreciate your preference and hope to see you again soon to continue taking care of your oral health.
The office now has a massage therapist. What a great idea! Just got a 60 minute massage. It was excellent. She used techniques that I hadn’t experienced before. Highly recommend for anyone. Especially if waiting for partner to complete their dental services.
Reply from the clinic
Dear Jeanne: We are always pleased to know that we are achieving our goal of helping our patients relax and smile. … More
Excellent service, very friendly treatment from reception to the doctor... I highly recommend them...
Reply from the clinic
Thank you so much, Mr. Torres, for taking the time to share your comments. The entire DentalSPA team works every day to meet our patients' expectations, both technically and professionally, and we're pleased that this is evident. We hope to see you again soon.
excellent service here. modern and clean facilities and everyone cares deeply to ensure an excellent outcome. I have visited here 3 times from the states and saved many thousands on procedures as compared to U.S. prices
Reply from the clinic
Dear Mr. Palencia It was a pleasure to have you as patient and help you with your oral health. We appreciate the time you took to leave your experience with us.
Excellent service from the team at Dental Spa, who were available at the last minute, and provided amazing options for my treatment. I would highly recommend them to all.
Reply from the clinic
Dear Ross: Thank you for your comments, it was a pleasure to help you with your dental needs. Greetings from Mexican Paradise.
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