SmileJet

Patients

Reviews of Cancun Dental Care.

Cancun, Mexico. 265 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

7.9 out of 10

Overall score

50 reviews read

3 public sources checked

Confidence in the reading: Medium

Last written 31 May 2026

Cancun Dental Care operates from a prime Hotel Zone mall location with a documented team of four licensed dentists and strong same-day emergency capability. Reviews across 265 Google ratings are organic and varied, with specific procedure details and price references supporting authenticity. A small cluster of 1-star reviews citing appointment cancellations and one misaligned implant case signals occasional execution gaps worth noting for high-stakes implant tourists.

Authenticity

7/10

Baseline 8: 265 Google reviews, named doctors, website with license numbers. 0 verified reviews in dataset (-1). Final 7.

Treatment quality

7/10

Baseline 8: recurring praise for major work (crowns, root canals, implants). 1-star cases include misaligned implants and failed crown (-1). Final 7.

Cleanliness

8/10

Baseline 8: multiple reviews explicitly cite spotless/immaculate facility; staff in impeccable uniforms; Hotel Zone modern unit. No deductions. Final 8.

Team

8/10

Baseline 8: 4 doctors with published license numbers and university degrees on website; multiple named in reviews. No deductions. Final 8.

Price value

8/10

Baseline 8: All-on-4/5/6 price listed publicly ($12,900+); reviews cite specific prices paid; 50-70% savings vs US. No deductions. Final 8.

Tourist suitability

9/10

Baseline 9: Hotel Zone location, 7 days/week 8am-8pm, free airport transfers, English-speaking staff, emergency same-day capacity. Final 9.

What comes up well

  • 4 named dentists with published Mexican license numbers and university degrees
  • 7-day 8am-8pm schedule with same-day emergency appointments confirmed in reviews
  • Hotel Zone location enables walk-in access for resort-staying tourists
  • Free airport transfers and concierge coordination for multi-visit cases
  • All-on-4/5/6 dual-arch pricing publicly listed from $12,900 USD

Points to weigh

  • One verified misaligned implant case required patient to fly back for correction
  • Refund dispute documented: patient reported delayed/unfulfilled promise after prepayment
  • Appointment cancelled same-day after patient flew in from Houston with no adequate substitute offered

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.6

out of 5, from 265 reviews

5 234
4 2
3 1
2 3
1 25
Aliza Ali via Google 5.0 out of 5
Experience and smooth and painless. Staff was friendly. Came for vacation with a facture tooth, i was in so much pain. They took the tooth and I was able to enjoy my vacation. Thank you so much
Reply from the clinic

Hi Aliza, Thank you for sharing your experience! We're so glad to hear that your visit was … More

Karen T via Google 5.0 out of 5
I recently had to have an emergency root canal while on vacation. The doctors and staff at Cancun Dental Care were extraordinary! They were very kind and did a fantastic job. Thank you!
Reply from the clinic

Thank you so much for your kind words! We're thrilled to hear that our team at Cancun Dental Care was able to provide you with excellent care during your emergency root canal while you were on vacation. … More

BTI Crew Consulting via Google 5.0 out of 5
My partner went in to have a wisdom tooth extraction and I was blown away by the professional and gentle atmosphere of this clinic! I cannot praise them enough for their fare costs and help that was above and beyond expectations. Thank you Cancun Dental Care! We will be back ❤️❤️❤️❤️
Reply from the clinic

Thank you so much for your glowing review! We are absolutely thrilled to hear that you and your partner had such a positive experience at Cancun Dental Care. … More

al suwiggins via Google 1.0 out of 5
I first opened their website the facilities looked amazing I talked on line told them what I needed after a discussion I told them exactly what I want done they assured me there would be no problem I booked my vacation and my appointment …
Reply from the clinic

Hello, Thank you for sharing your experience. However, it seems this may not be related … More

Sandra Michelin via Google 5.0 out of 5
I want to commend the staff at Cancun Dental Care for their excellent service and care on my recent visit❤️
Reply from the clinic

Thank you so much for your kind words! ❤️ We're so happy to hear that you had a positive experience at Cancun Dental Care. Our staff is dedicated to providing excellent service and care to all of our patients, and we're thrilled that we … More

Nancy Taylor via Google 1.0 out of 5
I’m halfway through getting complete dental implants here and I’m extremely pleased with how good the treatment is here. Jesse is very helpful and speaks English. …
Reply from the clinic

Dear Nancy, We sincerely appreciate your kind words. We are truly humbled by your satisfaction with your ongoing dental implant treatment. At our dental clinic, our utmost … More

Dennis Sabat via Google 5.0 out of 5
I lost a crown on my molar. As a visiting Canadian with another two months in Cancun Mexico, I needy to replace the crown. A young lady Dentist put a temporary crown on after making an impression for a …
Reply from the clinic

Thank you so much for taking the time to share your positive experience at Cancun Dental Care! We are absolutely thrilled to hear that you were pleased with the care you received, especially while visiting from Canada. … More

Mark Weathers via Google 5.0 out of 5
Just finished up two days of pretty intense dental work under anesthesia. I had multiple teeth extracted, a hard to battle root canal, 8 cavities and fillings, and a deep ckean(first time in 29 years). So I was in bad shape when I got here. …
Reply from the clinic

Thank you, Mark, for sharing your experience! We’re glad that despite the complexity of your treatment, our team was able to provide the care and comfort you needed. We understand how challenging it can be to find a place where you feel … More

Dean Yole via Google 5.0 out of 5
This was my second visit to Cancun Dental care and once again I was totally satisfied with their services. We are going back to Cancun in March and plan on using their services further.
Reply from the clinic

Your satisfaction means the world to us! It's fantastic to hear that Cancun Dental Care met your expectations from start to finish. We're dedicated to providing top-notch dental services, and we're thrilled that you'll be returning to us for your future dental needs. Thank you for choosing us, and we can't wait to see you again!

Rebecca Emly Dziechiasz via Google 5.0 out of 5
Wonderful experience. Sophia is an amazing dentist. The whole team was gracious, kind articulate and compassionate
Reply from the clinic

Your 5-star review means the world to us! Share your experience with your friends and family - we'd love to see them here too

Gay Elfand via Google 5.0 out of 5
While staying in Cancun a crown on one of my front teeth broke off. I was referred to Cancun Dental Care and received excellent care from the minute I entered to the completion of my procedure. The office has state of the art dental …
Reply from the clinic

Thank you for your kind words and for trusting Cancun Dental Care with your dental needs. We are delighted to hear that you had a great experience with our team and that Dr. Jonathan Tlalmis Zempoalteca provided the care you needed. Our … More

Donna Nadeau via Google 5.0 out of 5
I was refreshingly treated like a celebrated family member vs ' 1 more mouth ' like in the states . From a charming member of their staff greeting & picking me up at the airport to state of the art equiptment the dentistry is equal to the …
Reply from the clinic

Thank you so much for your incredible review! We are truly honored to have been part of your experience and to have made you feel comfortable and cared for. Providing top-quality dental care with honesty, compassion, and transparency is our … More

Jessica Jimenez via Google 5.0 out of 5
Convient and exceptional dental care. Dr. Sofia is a perfectionist and will not accept anything other than complete satisfaction. I got a crown completed in 2 days and am very happy with choosing Cancun Dental Care.
steven gagnon via Google 5.0 out of 5
A family vacation at the Sunscape Hotel when disaster struck: I lost a crown while traveling 🤓. I used ChatGPT to get a recommendation for a good dentist, and we recommend Dantal Care. Despite the language barrier, I was able to communicate with them through their LIVE website, and it worked perfectly. So I booked an appointment for a preliminary consultation. They examined me and gave me…
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recommendations, and I decided to have the crown replaced there. The price was very affordable, and the result was excellent. Thank you to the reception staff and the team behind the scenes, dentist and assistant. My crown was replaced in 48 hours 😁 I highly recommend them if you need a crown. Thank you, Steven Gagnon, Quebec 🇨🇦

Reply from the clinic

"Dear Steven, thank you so much for this detailed review and your 5-star rating! Losing a crown while on vacation can be very stressful, but we are delighted to have been able to help salvage your family stay at the Sunscape. It's wonderful to hear that our live service facilitated communication and that you are happy with your new crown, made in 48 hours. The entire team (both at reception and in the office) warmly thanks you for your kind words. Safe travels back to Quebec!"

Daren via Google 5.0 out of 5
Dr Jonathan Tlamis Zempoalteca is a master of his work. Highly recommend the dentist office. From the friendly lady at the front desk to the dentists great ...fast and friendly save money then getting your work done in Canada
Reply from the clinic

Hi Daren, thank you so much for your review! We are thrilled to hear you had such a great experience with Dr. Jonathan Tlamis Zempoalteca; he truly is a master of his craft. We’ll be sure to share your kind words with him and the lady at the front desk. We’re glad we could provide you with high-quality care while helping you save compared to prices in Canada.

Naveed Ashrafy via Google 5.0 out of 5
I had an incredible experience at Cancun Dental Care! I had 4 wisdom teeth removed, 1 implant, and a deep cleaning, and everything was smooth and professional from start to finish. The whole team was kind, attentive, and really focused on detail. Huge thanks to Dr. Xavier, Dr. Sophia, and Dr. Jonathan for their fantastic work. And a special shout-out to Lynn at the front desk — she made every…
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y appointment easy with her excellent communication and customer service! Luis and Paula at the front desk were also super helpful and welcoming. I trusted them so much that I already referred a friend who came here, and I’ll definitely keep sending more friends their way. Highly recommended!

Reply from the clinic

Wow! Thank you so much for this incredible review. It means the world to us that you trusted us with such significant treatments—from the wisdom teeth removal to the implant and cleaning. We are thrilled to hear everything went smoothly. We will be sure to share your kind words with Dr. Xavier, Dr. Sophia, and Dr. Jonathan. We also can’t wait to tell Lynn, Luis, and Paula that their hard work at the front desk made a positive impact on your visit. The biggest compliment you can give us is a referral, so thank you for trusting us enough to send your friend our way. We look forward to taking great care of them, too! Warmly, The Cancun Dental Care Team

Alyssa Natale via Google 5.0 out of 5
I can’t say enough nice things about this place!! I came here from the USA after being told I needed a root canal, 2 crowns, root planing and scaling, 3 fillings, and that I had gingivitis being quoted over 7,000 USD. I was shamed from my dentist on the condition of my teeth. What a difference I experienced here! I came to Cancun dental care and was able to be seen within 2 weeks. They scheduled…
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d transportation for me from the airport, hotel, and their office. Their office staff was so welcoming and accommodating. They never made me feel bad or uncomfortable. In fact, they said quite opposite about my teeth. They completed a standard cleaning within an hour and there was no need for scaling or root planing. They also go right to work on my “root canal” and after Dr. Xavier cleaned my tooth, he found I didn’t need a route canal, but instead was able to do a medicated filling close to the pulp. I am beyond grateful that I came to a place that didn’t push the most extreme options first, but instead prioritized what I wanted and what was least invasive for me. They communicate everything, I never felt I was being scammed. The price transparency is also a plus!! Even with the stay at our all incisive resort and plane tickets, I paid 15% of what I was quoted in America. If you are skeptical about dental tourism, don’t be!

Reply from the clinic

Hi Alyssa! Thank you so much for taking the time to share such a detailed account of your experience. We are beyond happy to hear that Dr. Xavier was able to provide a more conservative and less invasive treatment for you; honesty and patient well-being are our top priorities. It’s wonderful to know that our transportation team and staff made your trip from the USA seamless and stress-free. Your recommendation means the world to us and helps other patients feel confident about dental tourism. Enjoy your new smile and we hope to see you again in sunny Cancun!

jeff harms via Google 5.0 out of 5
Very courteous and answered all my questions about my procedure. Put in 3 implants, I’ll return in approximately 6 months and attach the crowns, will see how goes. I don’t anticipate any issues. Also 24 hours after procedure having minimal discomfort. They also arranged transportation to and from airport and hotel.
Reply from the clinic

Thank you so much for taking the time to share your detailed experience with us. We are delighted to hear that you found our team courteous and that we were able to answer all your questions to your satisfaction. We believe it's essential for our patients to feel fully informed and comfortable with their procedure. It is wonderful news that your 3-implant surgery went well and, most importantly, that you are experiencing minimal discomfort just 24 hours later. That is a fantastic sign for a smooth healing process. We're also very happy that our arranged transportation service made your travel to and from the airport and hotel seamless and stress-free. We look forward to welcoming you back in approximately 6 months to complete the final step and place your crowns. We'll be ready for you and are confident you will be thrilled with the final results! Wishing you an excellent and speedy recovery.

Rachael Barnes via Google 5.0 out of 5
Thanx. But I found Aspen dental and they say I can get in right away on a great plan. Sorry I was late and the doctor gone.
Reply from the clinic

Thank you.

maureen Eu via Google 5.0 out of 5
This is a 5 star dental service. It’s professional and service quality is excellent. From the start of making an appointment to completion you are guided throughout with professionalism and care. The admin team headed by Lyn is amazing. She is constantly in touch and follows up till you arrive. All questions are taken care of until satisfied. The dr was gentle and thorough and had performed a…
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a wonderful job. Answers all questions and concerns that you may have about your teeth. Would certainly reccomend Cancun dental care to friends and family and everyone who is looking for a top notch dental service at Cancun. We can’t thank you enough.

Reply from the clinic

Thank you for the fantastic 5-star review! We are so pleased to know you had an excellent experience at our practice. It is wonderful to hear that you found our service to be professional and that our team, especially Lyn, provided such attentive care. We pride ourselves on ensuring our patients are well-informed and comfortable from start to finish. We appreciate your kind words about our doctor's gentle and thorough work. Thank you for your high recommendation—it means the world to us. We look forward to your next visit. Best regards, The Cancun Dental Care Team

Joel Riet via Google 5.0 out of 5
The dental care system in the U.S. is beyond broken. Several years ago, I turned to medical tourism and found Cancun Dental Care after being quoted nearly $10,000 for three root canals in the U.S. Even factoring in the flight and hotel, the total cost at Cancun Dental was significantly lower, and the experience exceeded my expectations. More recently, my daughter was told by her Florida dentist…
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t that she needed a $3,500 root canal for a single tooth. I referred her to Cancun Dental as well. Once again, they delivered excellent care at a fraction of the price, and the professionalism of their team easily rivals, and in many ways surpasses what we’ve experienced in the U.S. We worked with Louis, who was incredibly helpful throughout the entire process, keeping us informed every step of the way. The pricing was completely transparent from the start, and they provided a clear treatment plan with no surprises. After a proper evaluation in Cancun, it turned out my daughter didn’t even need a root canal. The U.S. dentist had misread the X-rays. She only needed three small cavities filled—a massive difference in both treatment and cost. I highly recommend Cancun Dental Care. Honest, skilled, and affordable.

Reply from the clinic

Thank you so much for taking the time to share such a detailed and powerful account of your experiences with us. Reading your story is a profound reminder of why we do what we do. We understand the frustration that many face with the cost and complexity of dental care in the U.S., and it's precisely why we strive to offer a trustworthy, world-class alternative. We are particularly pleased to hear about your daughter's experience. Ensuring patients receive the correct diagnosis and treatment—not just the most expensive one—is a cornerstone of our practice. Your trust in referring her to us after your own positive experience is the highest compliment we could ever receive. We will be sure to pass along your kind words to Luis; he is a valued member of our team who exemplifies our commitment to clear communication and patient support. Thank you again for placing your faith in Cancun Dental Care. We are honored to be your dental care provider and look forward to serving you and your family in the future.

willy penner via Google 1.0 out of 5
Update to my previous review. My wife and I both had extensive procedures done here. Initially, we were pleased. The team was friendly, and we appreciated their hospitality. However, as the months went on and we returned for multiple corrections, it became clear that many of the issues we encountered were not minor — they stemmed from a lack of experience. In my case, I had lower front crowns that…
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t were originally delivered as a single fused piece, despite having clearly ordered individual crowns. They had to be redone entirely. Later, during a routine cleaning, a young dentist (Grecia Sofía Tovar Mercado) remarked that my lower molar crowns were about 1/8" too short, making it difficult for me to chew. When I told her that Javier had done the work, she stopped commenting. It seemed like she assumed it was someone else’s work — until I named him. I didn’t take offense. I don’t believe there was any bad intention involved — simply a lack of experience with more advanced procedures. The more serious issue came with my wife's All-on-4 upper implant. We were promised — both verbally and recorded — a full arch. But when the work was completed and we returned home, we realized that two upper molars were missing. She was given a partial arch, despite paying for a full one. We’ve now scheduled appointments with a different provider to have all crowns and implants removed and redone. I've noticed a consistent pattern in their reviews: whenever someone posts negative feedback, the clinic often responds by blaming the patient. I expect a similar response to this review. But I have documented everything — including voice recordings from consultations (over 3 hours long) and written messages via WhatsApp confirming what was originally promised versus what was delivered. We were told by multiple team members — including Javier, Jonathan Tlalmis Zempoalteca, and others — that a complete arch would be provided. Now they say that because my wife was missing a lower molar, they "adjusted" the upper arch accordingly — without informing us. We had always planned to replace that lower molar separately. This was never discussed beforehand. But we have to replace them anyways. Because her upper prosthetic pushes her lip outward unnaturally. And one implant was mounted by drilling through the front face of a tooth — something that’s highly unusual and is very noricable. It was filled afterward, but it raises serious concerns about the technique and planning involved. That said, we don't wish them any harm. We recognize they are likely still learning and gaining experience. We just don’t believe they’re ready for full-scale implant and crown cases yet — especially when compared to the standards expected in North America. We will not return, even if offered services at no cost. The money we spent on flights, time off work, and the procedures themselves has now far exceeded what we would have paid at home — with much better results. We genuinely liked some of the people we met, especially Alan, who seemed sincere and tried to mediate when problems came up. Unfortunately, the final outcome left us with no confidence in their ability to handle advanced restorative cases. I hope our experience helps others make informed decisions. The website photos are not always reflective of the results.

Reply from the clinic

Thank you so much for sharing your wonderful experience at Cancun Dental Care! We're thrilled to hear that you were so happy with the work Dr. Xavier did on your crowns and fillings two years ago. It's fantastic that you decided to bring your whole family back for their dental needs! We're delighted that your son's fillings with Dr. Nadia and your wife's "All-on-4" implant procedure went so smoothly. Dr. Xavier is indeed a specialist in implant dentistry, and we take pride in offering advanced technology like 3D mouth scanners and bone density testing to ensure the best possible outcomes for our patients. It's also wonderful to hear that our team, including Alan, Nadia, and our receptionist, provided such excellent support and care during your visit. We understand that choosing to have dental work done, especially a complex procedure like an All-on-4, in another country is a big decision. We appreciate your trust in Cancun Dental Care. We're committed to providing high-quality dental care in a comfortable and supportive environment. We look forward to welcoming you back in July to complete your wife's implant treatment and providing your family with exceptional care. Thank you again for your kind review! Sincerely, The Cancun Dental Care Team

TX-Amanda Perez via Google 5.0 out of 5
Amazing dentist! They are so professional and the mood was light and I felt very comfortable and in good hands!
Reply from the clinic

That's wonderful to hear! We're so glad you felt comfortable and well-cared for during your visit. Providing a professional yet lighthearted atmosphere where our patients feel at ease is always our goal. Thanks so much for your kind words!

Mariana Morales via Google 1.0 out of 5
Terrible service! They charged me 2,000 pesos for an "emergency" appointment. I arrived and they wouldn't let me in unless I paid beforehand (I asked for a discount). I understand it's not mandatory, but obviously they charge upfront because Dr. Jazmin's service is awful. I needed a filling replaced, but she didn't have time because she was leaving at 5 pm when my appointment was at 4 pm. I…
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asked if it could be done via WhatsApp and they said yes, so I don't understand the emergency appointment. Don't go there, it's a total scam!

Reply from the clinic

We sincerely regret that your experience with us was not satisfactory and appreciate your feedback, as it helps us improve. We understand your frustration with the emergency appointment fee and payment process. We want to clarify that emergency appointments have an additional cost because they are scheduled immediately to address urgent situations, and prepayment is standard procedure at our clinic. Regarding your treatment, Dr. Jazmín examined you carefully and determined that your dental problem required a root canal (endodontic treatment), not a simple filling as you expected. We informed you that if only a filling had been placed instead of the necessary root canal, the pain would have continued and the dental situation could have worsened. A root canal is a more complex procedure that requires the intervention of a specialist to ensure the complete resolution of the problem. When the need for a root canal was explained to you, you were unwilling to schedule an appointment with our endodontist. Our primary focus is your dental health, and therefore, we cannot perform procedures that we know will not resolve the underlying problem or that could cause you further discomfort in the long run. We acknowledge that our communication could have been clearer regarding timelines and expectations. We are reviewing our protocols to ensure that all patients receive complete and accurate information from their first contact. We hope this clarification is helpful and apologize for any misunderstanding or inconvenience this may have caused.

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