Patients
Reviews of Cancun Dental Care.
Cancun, Mexico. 265 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
Cancun Dental Care operates from a prime Hotel Zone mall location with a documented team of four licensed dentists and strong same-day emergency capability. Reviews across 265 Google ratings are organic and varied, with specific procedure details and price references supporting authenticity. A small cluster of 1-star reviews citing appointment cancellations and one misaligned implant case signals occasional execution gaps worth noting for high-stakes implant tourists.
Authenticity
7/10Baseline 8: 265 Google reviews, named doctors, website with license numbers. 0 verified reviews in dataset (-1). Final 7.
Treatment quality
7/10Baseline 8: recurring praise for major work (crowns, root canals, implants). 1-star cases include misaligned implants and failed crown (-1). Final 7.
Cleanliness
8/10Baseline 8: multiple reviews explicitly cite spotless/immaculate facility; staff in impeccable uniforms; Hotel Zone modern unit. No deductions. Final 8.
Team
8/10Baseline 8: 4 doctors with published license numbers and university degrees on website; multiple named in reviews. No deductions. Final 8.
Price value
8/10Baseline 8: All-on-4/5/6 price listed publicly ($12,900+); reviews cite specific prices paid; 50-70% savings vs US. No deductions. Final 8.
Tourist suitability
9/10Baseline 9: Hotel Zone location, 7 days/week 8am-8pm, free airport transfers, English-speaking staff, emergency same-day capacity. Final 9.
What comes up well
- 4 named dentists with published Mexican license numbers and university degrees
- 7-day 8am-8pm schedule with same-day emergency appointments confirmed in reviews
- Hotel Zone location enables walk-in access for resort-staying tourists
- Free airport transfers and concierge coordination for multi-visit cases
- All-on-4/5/6 dual-arch pricing publicly listed from $12,900 USD
Points to weigh
- One verified misaligned implant case required patient to fly back for correction
- Refund dispute documented: patient reported delayed/unfulfilled promise after prepayment
- Appointment cancelled same-day after patient flew in from Houston with no adequate substitute offered
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 265 reviews
I had a great experience at Cancun Dental. Everyone was friendly and helpful. The space is immaculately clean. The dentist and the hygienist were awesome. Even though I don’t speak Spanish- they have …
Reply from the clinic
Dear Mrs. Phillips, we are beyond happy for you taking the time to leave us such a wonderful review. Thank you for giving us the opportunity to attend your dental needs. Hopefully you chose us again for any other services, we remain at your … More
Dr. Artur is the best!!! I had a great experience with him, I was there for vacation and thank heaven i visited them..very professional and very friendly. DR. fully explains everything he is going to do and how he is going to do it.. i want …
Reply from the clinic
Dear Elizabeth, We are very grateful that you have taken the time to leave us such a wonderful review, which is of great help to us and our future patients. Thank you again for trusting our team and giving us the opportunity to take care of … More
This place is absolutely amazing. I am so impressed ! Wonderful highly professional dentists . They fixed everything i needed without pushing me to do any unnecessary dental services . They did my fillings so well ( they also redo my old …
Reply from the clinic
Hello Mrs Altuhov. We would like to thank you for taking the time to leave us such a wonderful review. Means the world to us that our patients feel well cared for and at home while receiving their dental treatments. We remain at your … More
Great fast work! I was only there for a few days and I got my tooth fixed before my flight. And they did a great job for a great price. Thank you!
Reply from the clinic
Dear Esbeide, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be … More
I want to give a big thank you to Alex (front desk manager) and the rest of the Cancun Dental Care team for making my appointment seamless. This was my first time traveling out the country to do dental work and Cancun Dental Care was a …
Reply from the clinic
Thank you so much for your kind words! We’re thrilled to hear that your experience with Cancun Dental Care was seamless and that Alan and our team were able to make your visit smooth and stress-free. It’s great to know that our … More
I've finally overcome my fear of going to the dentist! Excellent service and the Monday-to-Sunday hours are fantastic. The facilities are spotless and I feel reassured knowing I'm in good hands! 👌👌👌 1000% recommended …
Reply from the clinic
Dear Israel, we greatly appreciate your feedback and are grateful that you gave us the opportunity to take care of your dental needs. We are at your service 7 days a week and hope to see you soon! … More
My bridge come out when I was in Cancun on holiday. I booked a free consultation and attended the appointment within one hour. The receptionist, dentist and dental team were fantastic. 5 star service and very reasonable prices. Highly recommend.
Reply from the clinic
Dear Mr. Jon Newton, we would like to thank you for trusting us to take care of your dental needs. We are very happy that we have reached your high standards, and we promise to keep working hard to maintain them. We hope to see you soon, stay safe. Best wishes from CDC staff.
Good attention, good service from its staff, recommendable. Dr. Artero was super friendly and attentive. It was a pleasure to find a quality place.
Reply from the clinic
Good afternoon, Mr. Tuz. Thank you so much for your kind comment and for taking the time to leave us such a wonderful rating. We are at your service 7 days a week, and we hope to see you soon. Best regards from our entire team :)
When you suffer from anxiety it’s tough to go to get dental work done. I am so happy that I decided on Cancún. Everyone at this clinic was beyond professional and KIND. Half of my Journey is over and I cannot wait to come back In a few …
Reply from the clinic
What a thoughtful review, Rebecka! Knowing that we were able to provide a relaxing and comfortable experience—especially for someone who suffers from anxiety—is the highest compliment we can receive. We are absolutely thrilled that our kind … More
Vacationing at a local resort, A dental emergency was needed and we contacted this dental clinic that was luckily near by. They immediately saw us next day. Our experience with them was flawless from start to finish. They managed to …
Reply from the clinic
Hello Miss Carmona, thank you very much for your kind words, we are very happy that you gave us the opportunity to take care of your dental needs and it is always a great joy for us to know that our patients felt comfortable and well cared … More
Very professional. Very Very clean and sanitary. The staff are so nice and accommodating .I have 16 new zirconia crowns for a fraction of the cost in US. AND MOST OF ALL I HAVE A BE]AUTIFUL SMILE!!!!
Reply from the clinic
Dear Diann, thank you very much for taking the time to leave us such a beautiful review. It was a pleasure to welcome you to our clinic to take care of your dental needs. We hope you enjoy your new smile and please don't forget that we … More
The doctors and staff at Cancun Dental Care provided me with the best treatment and care imaginable for my dental needs. Setting up my schedule and logistics was handled flawlessly, thanks to Gretter at the front desk. I needed three …
Reply from the clinic
Dear Mr. Lum. Thank you very much for such kind words, we love knowing that our patients feel happy and at home while receiving their dental treatments in our office. … More
I would like to start with i am terrified of the dentist due to some very bad experiences back home (Canada). I came in to inquire about implants in March on my last day here when I came to cancun for the first time. The front staff were …
Reply from the clinic
Thank you for this absolutely incredible and heartfelt review. We are so deeply moved by your words. … More
Fantastic clinic - broke a veneer Saturday night - walked straight into dental practice at 8am Sunday morning and had repair done within 30mins-great staff, super friendly - great prices too - highly recommend
Reply from the clinic
Mr. Haygarth thank you very much for taking the time to leave us such a wonderful review. It was a pleasure to welcome you to our clinic to take care of your dental needs. … More
Sofía and Carlos were kind and professional. I felt confident since the beginning just watching them wearing impeccable uniforms, and their face masks on, and I felt everything spotless, hygienic, and first class! …
Reply from the clinic
Thank you, Denise, for this wonderful review! We are delighted to hear about your exceptional experience. It means so much to us that the professionalism of Sofía and Carlos—from their impeccable uniforms to the hygienic … More
I came here all the way from North Carolina. After doing some research and asking around Cancun, I decided to trust Cancun Dental Care. And I can genuinely say, they are absolutely the nicest most professional clinic I’ve ever been to. The …
Reply from the clinic
What a spectacular and heartfelt review! We thank you so much for choosing us and traveling all the way from North Carolina for your procedures. We're incredibly proud that you trusted Cancun Dental Care for such important treatments as … More
Extremely nice and guide you each step of the way.Highly recommended.Much better facilities,prices and the people actually care genuinely unlike the U.S..If you need major dental work save yourself thousands of dollars and come to Mexico.I …
Reply from the clinic
Wow! Thank you for this absolutely incredible and detailed review. Reading your feedback has made our entire team's day! … More
Scheduled an appointment with them and traveled to Cancun from Houston Texas. A few hours before the appointment was notified they could not keep the appointment. Something had come up with the doctor. They tried to push me to an …
Reply from the clinic
Thank you for sharing your experience. We apologize for the inconvenience and last-minute schedule change. Our primary goal is to provide the highest quality of care, and sometimes unforeseen circumstances with a previous patient can cause … More
The dental care system in the U.S. is beyond broken. Several years ago, I turned to medical tourism and found Cancun Dental Care after being quoted nearly $10,000 for three root canals in the U.S. Even factoring in the flight and hotel, the …
Reply from the clinic
Thank you so much for taking the time to share such a detailed and powerful account of your experiences with us. Reading your story is a profound reminder of why we do what we do. … More
Terrible service! They charged me 2,000 pesos for an "emergency" appointment. I arrived and they wouldn't let me in unless I paid beforehand (I asked for a discount). I …
Reply from the clinic
We sincerely regret that your experience with us was not satisfactory and appreciate your feedback, as it helps us improve. … More
BE CAREFUL! THEY LEAVE YOU HANGING AND KEEPING FALSE/DELAYED PROMISES when it comes to REFUND and QUOTE! WARNING! May 9th - i was in so much pain and saw them on google. Called them and got …
Reply from the clinic
We understand your frustration and sincerely apologize for the significant delay and miscommunication regarding your refund. This is certainly not the experience we want for our patients, and we regret the stress and inconvenience this has … More
I'm from Charlotte NC and have to return to this Dr in Can Cun for implant completion or so I thought. My implants were misaligned so I had to go back. I noted upon flying home that one tooth was moving. The Dr. Made mention of this while I …
Reply from the clinic
Response from the owner Edited 10 months agoWe’re truly sorry to hear about your experience and understand your frustration—it's never our intention for any patient to feel dissatisfied or unsupported. At Cancun Dental Care, we value your trust and are committed to offering … More
We found this office by accident walking through the Kukulcan mall last night and came in to inquire about having a cavity filled and they were able to get us in the very next morning!! My mom is a very sensitive 89-year-old patient and …
Reply from the clinic
Thank you so much for sharing your experience with us! It was truly a pleasure to meet you and your mom, and we’re so glad you found us at Kukulcan Mall. We’re happy we could assist her so quickly and provide the care she needed, especially … More
I had a wonderful experience at Cancun Dental. The people that work there are fabulous. They are so accommodating. Their service was so nice. They picked me up at my hotel and returned me by Uber each time. Also for $50 they will arrange …
Reply from the clinic
Thank you so much for your kind words and for sharing your experience at Cancun Dental Care! We're thrilled to hear that you felt well cared for from start to finish — from airport pickup to dental treatment. Dr. Sofia is truly dedicated to … More
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