Patients
Reviews of Beverly Wilshire Dental Kuala Lumpur.
Kuala Lumpur, Malaysia. 82 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 82 reviews
Scheduling an appointment on fairly short notice was easy. The dentist is located in a high-rise. After checking in at the reception desk with my passport, I was given a card to go upstairs. The dentist and a medical practice share the floor. I asked for X-rays, since it had been a while. The machine takes a complete set at once, which was much less of a hassle than bitewings. The consultation and…
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nd cleaning went well. I didn't catch the name of the dentist, but she did a great job. I told her about sensitivity to the ultrasonic scaling, and she made adjustments to make it problem-free. The cleaning was done with something that seemed like a jet of baking soda solution. It seemed to do a great job. My previous dentist in Dover, New Hampshire had been pushing to replace a filling with a crown for a few years. I was concerned about over-treatment (which I've experienced with other dentists in the US) and because crowns have a limited lifetime. I asked the dentist at Beverly Wilshire, and she said everything looked healthy and fine. I would definitely come back here for dental care.
Reply from the clinic
Hi Joe C, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
My wife and I researched dental offices in KLCC and this one had good reviews and was close to our location so we set up appointments online. It was very easy and straightforward. We are VERY happy with the service received. The X-rays were the same as we experienced elsewhere as was the cleaning. This will be our go-to dentist if we are ever back in KLCC. Highly recommend.
Reply from the clinic
Hi Steve Kilberg, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
Hello! 😊 I’m just so happy with my result! I can say that I finally feel confident in my smile. My teeth looks better than ever! I confessed to the sweet and kind doctor yesterday, I haven’t seen a dentist in over 10 years. (😱) So I went in a little nervous, and I felt more than a little insecure about the cavities I knew I had. Turned out I had 7! But the doctor could not have been any…
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y sweeter. And the whole process was very comfortable. Once again, thank you so much for your great service and for getting me through so quickly and effectively. And most of all, thank you for the kindness of your team. I love my new smile so much! With kind regards, Louise
Reply from the clinic
Hi Louise Jensen, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
Update: I’ve just had an appointment with another dental clinic in Kuala Lumpur about my jaw pain and they have made Beverly Wiltshire look even worse. Trust me, this place is not going offer you a high standard of patient care. They do not see patients they just see money. They did less than the absolute minimum for me. And this has been proved by the support and treatment the dentist I saw today…
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has given me from just one appointment. Also, as someone else has suggested I’m pretty sure this clinic has fake reviews. You can tell by looking at the profiles… I’m actually so disappointed with this dental clinic. I went there suffering with symptoms of TMD. I provided details of my issue before my appointment yet I was placed with a dentist who told me she was not a TMD specialist and I would need to arrange another consultation with the specialist. I paid for that appointment and was referred to Datin Dr Norma Jalil. I was given her card so I could look up her credentials on the website before my appointment. I was feeling positive she would help after a disappointing start. I turned up for my appointment the next day and was in the dental chair a maximum of 5 minutes before she offloaded me with a painkiller prescription and sent me away. She did not even explain the cause of TMD other than to ask me if I was stressed (to which I said no). She did not talk to me about bruxism or anything else. She did not explain to me what I can do to help relieve my symptoms in other ways. She gave nothing in terms of recovery time - if I would even recover. I had to ask about this and all she said is it will come and go. I left feeling upset, more confused and more hopeless than before I contacted the clinic. I got so much more help from just messaging my NHS dentist back in England. I think they didn’t see enough $$ above my head. I’ve never had such a useless experience with medical care. To top it off, for both appointments I had to follow up with the receptionist to get my appointment time. If I’d left it, I don’t think I would have even heard back. In hindsight, this would have been a better result.
Reply from the clinic
Response from the owner Edited 2 years agoGreetings Susie W, The team in BW Dental accepts all positive and negative feedbacks with an open heart and hope to serves all clients expectations better in future. Thank you again for your kind feedback. We sincere apologies for less than satisfactory experience with us recently. We would love to be in touch with you personally soon to further understand your grievances as well as to schedule an appointment to meet our Oral Specialist, Datin Dr Norma. We shall make necessary improvements as we take our customer satisfaction very seriously. For your kind information, different individuals will have different indications/treatment protocol for the same diagnosis. Hence, the specialist will be able to identify, narrow it down to what is required only and propose the necessary solutions to our clients. All our reviews are genuinely coming from happy smiling clients, we believe customer service are key to any service oriented business. Once again, we appreciate your valuable feedback and thank you for your time. Cheers and have a nice day! We wish you all the best and #SmileWithConfidence always.
I went to this dentistry to remove one of my teeth for preparation for the implant. Overall I had a very long surgery for removal, it was pretty traumatic, however, I should admit the surgeon removed the tooth fully. There are a few points that might be problematic. The surgeon is in the clinic only twice a week so in case if u have complicated removal u would need a reschedule. If you…
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complication after a removal that also would need to wait until the surgeon is in the clinic. It was also unclear but looks like general practitioner does implants as well, which I find very odd and I think for quality implant customers would prefer implantologist that solely focuses on implants. Lastly, I was prescribed way too much antibiotics(625mg) that made me very sick even though I have no stomach issues. I had to take antibiotics for two rounds as well. So you have to advocate for yourself in case they prescribe antibiotics in the clinic.
Reply from the clinic
Hi Taya Kristo, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
29-12-2020 4:40pm To the Management, I remember receiving a phone call from your staff at around 4:30pm, 3-4 days after my treatment. The conversation was kept brief because I was in a meeting. She agreed to contact me later that day but I did not hear from her/ anyone from your clinic since then. I'd appreciate it if you took the time and effort to return the call before posting anymore updates…
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s here. I'm keen to know what necessary action you have taken to improve your customer service. Also, don't start giving out BIG HUGS for FREE during this COVID madness. You have a business to run. Good day and hope to hear from you soon. Thanks. I came across Beverly Wilshire (buy 1 free 1 scaling & polishing RM180 promo) on Google and decided to go there today. Dr. Tan and her assistant were friendly and have done a good job sharing on-going teeth whitening promotions, highlighted areas of concern regarding my teeth and even discussed options with me. The whole procedure was pleasant and completed in less than 45mins. Upon payment, I was surprised when I was charged RM150 for consultation on top of the RM180 procedural fee and RM15 registration fee. Admin assured me that I don't have to pay a single cent in my next visit. Also, one would think that complimentary valet parking means free parking, but in my case, I had to pay RM10 to park in designated valet spot for Beverly Wilshire Dental (valet #6) in the basement and it cannot be waived. Anyway, having to pay such high amount/ consultation fee for scaling and polishing is a first for me as I've paid less for the same, if not better dental service elsewhere.
Reply from the clinic
Response from the owner Edited 5 years agoHi Hui Min, Your feedback is duly acted and we have taken necessary action to improve our services in the future. Once again, your constructive feedback has given us to improve and we apologise once again for any inconvenience caused. Our Initial Reply Thank you for your valuable review and your positive feedback on our dental doctor and team. We appreciate your compliments as this makes the team continue serving our clients with a BIG SMILE. CONSULTATION FEE For your kind information, consultation fee is excluded for any dental treatment done in our clinic, this will also apply to any ongoing promotions. Consultation charges varies from one doctor to another based on your consultation time within MOH guideline and also varies if you are consulting our general dentist or our dental specialist, in this case Dr Tan Ying Yin, our resident Restorative Specialist was your attending dentist. We shall relook at our consultation fee to ensure it's more palatable for all our consumers. COMPLIMENTARY VALET PARKING As for your valet parking experience, it is complimentary for all clinic clients whom passed the keys to our jockey staff at the main entrance of the Kenanga building. This will not apply for those clients directly parking in as visitor to Kenanga Tower building. However, our sincere apologies as this may not have been communicated clearly. As our appreciation, we will surely reimburse your parking expenses during your next visit to our clinic Ms. Hui. Not forgetting a big FREE hug as well. We shall be in contact soon to clarify and resolve your concerns. Let us know if you do have any further assistance. Thank you, Management of Beverly Wilshire Dental Clinic
Good experience, doctor and staff were very friendly. Doctor explained the entire procedure very well. Would recommend to others!
Reply from the clinic
Hi Izzati, thank you for your kind review. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
I met a staff member named Vivienne, and she was incredibly friendly and kind. She patiently shared her knowledge with me and made the whole experience very pleasant. I truly appreciate her professionalism and helpful attitude. Thank you, Vivienne! And also thank you dentist for the professional advise too! ☺️
All of the treatments I received at Beverly Wilshire Dental have never been disappointing! Their service is truly unmatched and top tier!
Reply from the clinic
Hi Aleisya Azizan, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
Dental tourism here. After some investigation I went to 2 dental practices in KL for a check up with the idea of choosing the 'best'. I chose BW Dental and Dr Ying Yin. She didn't upsell me, in fact she did the opposite and made a compelling case that this was the right approach. I liked that she had 'soft', precise hands. Noticeable when she did the anaesthetic injection, didn't feel it. 8 crowns…
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owns and one filling well executed. Cannot recommend her highly enough. They're a little more expensive than comparable, about 10%. Worth it, no question.
Wonderful prompt service. Was able to set appointment within a couple of days for a mouth guard and cleaning. Everyone was helpful and cleaning was painless. Will go back again for future needs.
The email communications to set up an appointment with a price/procedure enquiry was professional and timely. The facility had a nice waiting room at the Kenanga Tower, with ultra-modern dental and X-ray equipment. At the appointment, I met with Dr Tan Ying Yan, who was honest in her assessment of my teeth and very knowledgeable and skilled. I had an X-ray, scaling and polishing, plus a filling…
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ing procedure. In comparison to my home country, the cost was significantly less and extremely affordable. Overall a Great service and cost-effective without any compromise on service delivery. Highly recommend.
Reply from the clinic
Hi Delphine McLaren, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
My first experience of teeth whitening, was very impressed with the treatment & service provided. I was nervous but the dentist put my mind at ease. Very professional service by all at Beverley Wilshire. Special thanks to Anthea Parrott, Beverly Wilshire Beauty Ambassador for her professionalism & for the recommendation 😊😊 …
Reply from the clinic
Thank you, Carol, for your wonderful review! We’re thrilled to hear that you were impressed with our teeth whitening treatment and service. Anthea will be delighted to know your appreciation. We look forward to seeing you again!
Professional service, very happy with my Everbrite Teeth Whitening, thank you Dr Norma
Reply from the clinic
Hi Anthea Parrott, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
Scheduling an appointment on fairly short notice was easy. The dentist is located in a high-rise. After checking in at the reception desk with my passport, I was given a card to go upstairs. The dentist and a medical practice share the …
My first experience with Beverly Wilshire Dental KL, very professional service with a good eye for customers need/wishes - overall very positive and hence highly recommendable.
Reply from the clinic
Thank you so much for your positive feedback and for recommending us, Joop! We strive to provide professional and personalized experience for every customer and we're glad you had an excellent first visit. Looking forward to continue serving you.
Hands down the best dental experience I’ve ever had, and I’ve tried dozens of dentists in at least five countries. Do not hesitate. Call for an appointment. They are very professional, high quality, yet absolutely gentle and caring.
Reply from the clinic
Hi Boram Ma, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
I would love to give 7 stars or 10 stars if I can! I broke one of my tooth about 6 months ago by chewing a piece of roasted pumpkin seed back at home in California. My daughter-in-law from this country recommend me to go to this dental clinic while I was in Kuala Lumpur for a visit. This clinic is clean hygiene and equipments are modern. All staffs were nice calm with professional but friendly…
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attitude to assisted me. Dr. TanYing Yin patiently and thorough to explained to me how is she going to fix my broken tooth in detail. She combined two dental treatment visits in to one because she cared about I had hard time travel to her office because of my Rheumatoid Arthritis conditions. She was professionally and skillfully performed a whole entire root canal procedure on me didn’t cost me pain and stressful. It was quite easy to get an appointment through email. They were very good at communication with me. They were texting me asked me how i felt every time after I visited them. I definitely highly recommend this clinic to everyone.
Reply from the clinic
Hi Yan, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
Had a great experience here. It was easy to schedule the appointment over WhatsApp, they were in touch beforehand with reminders, and the office was easy to find. When I got there I only had to wait a few minutes (I got there early, so they saw me at my scheduled time). The dentist explained things to me and did a great job with my cleaning and filling a small cavity. The appointment was efficient…
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and stress free. The prices were reasonable and they even checked in the following day to see how I was going. A great experience from start to finish, I highly recommend Beverly Wilshire Dental for your dental needs!
Reply from the clinic
Hi Whitney Bateson, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
My entire experience from booking an appointment to the dental treatment was great. The dentist who treated me was very thorough and she did a great job at explaining things to me.
Reply from the clinic
Hi Thy, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
My wife and I researched dental offices in KLCC and this one had good reviews and was close to our location so we set up appointments online. It was very easy and straightforward. …
Had a very good experience here. The dentist was experienced and efficient and I was able to get some routine dental work completed. Highly recommend.
Reply from the clinic
Hi G Rowan Mck, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
While in Kuala Lumpur, I thought I would get a consult to check the state of my teeth; and I visited Beverly Wilshire Dental. The Clinic was very upscale and comfortable, the staff were courteous and friendly and I was able to see a Dental Specialist straight away. I will definitely be back. Thank you!
Reply from the clinic
Hi Del McLaren, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
Absolutely brilliant from my first enquiry to my dental work, highly recommended and great service from reception with booking and contact to the nurses and dentist, Very friendly and helpful staff, the dentist Herself helped me with past problems and advised me with all future enquiries if I wished.
Reply from the clinic
Hi Duane Parkin, thank you for your kind words. Your positive feedback is the motivation fuel to keep us going and creating smiles each day. Our team in Beverly Wilshire Dental wishes you all the best and #SmileWithConfidence always.
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