Patients
Reviews of Bali Family Dental Care.
Bali, Indonesia. 357 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.6 out of 10
Overall score
Bali Family Dental Care is a well-established Denpasar clinic operating since 2018 with a large Google review base and transparent IDR pricing that delivers genuine savings of 70-80% versus Australian rates. Multiple named PDGI-registered dentists, extended hours, and WhatsApp-based coordination make it accessible for dental tourists. Review authenticity is slightly reduced by duplicate entries in the platform dataset, and one isolated cleanliness complaint warrants noting, but no failed-work or serious safety incidents were identified.
Authenticity
6/10Baseline 7: website, named doctors, varied genuine-reading reviews from AU/NZ/EU. -1: duplicate reviews (5+ reviewer names appear twice in 50 reviewed). 0 verified. Final 6.
Treatment quality
8/10Baseline 8: 357 Google reviews at 4.9, complex cases (20+ veneers, full mouth rehab, implants) documented with specific detail. No failed-work reports found. Final 8.
Cleanliness
7/10Baseline 8: autoclave protocol documented, many reviews cite clean/modern facility. -1: 1-star review with photo of floor rag beside dentist chair. Final 7.
Team
7/10Baseline 8: Drg. Melani (15yr), Drg. Adhi (13yr), Drg. Tamara (6yr) PDGI-registered per Dental Departures. -1: 'internationally certified' claim on site unsubstantiated. Final 7.
Price value
9/10Baseline 9: published IDR price list, no tourist markup policy, implant AUD ~1,200-1,400 confirmed by reviews. Transparent, competitive, well-documented savings. Final 9.
Tourist suitability
8/10Baseline 9: English team, WhatsApp booking, 10am-9pm hours, near Seminyak/Kuta, multi-nationality patients, walk-in emergency. -1: 1-star report of 7hr WhatsApp delay for emergency. Final 8.
What comes up well
- Published price list with no tourist markup - implant from IDR 12.5M (~AUD 1,200)
- 357 Google reviews at 4.9 stars across diverse nationalities
- Multiple named PDGI-registered dentists with up to 15 years experience
- Extended hours 10am-9pm Mon-Fri, WhatsApp booking, walk-in emergency
- Near Seminyak and Kuta - convenient for Bali tourist stays
Points to weigh
- Duplicate reviewer entries inflate platform review count (5+ names appear twice in 50 sampled)
- 1-star review included photo of floor rag beside dentist chair - isolated but noted
- Slow WhatsApp response (7hr delay) reported for emergency booking
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 357 reviews
Excellent service and follow up, cant ask for much more than that. Dr Riza did a great job and, explained all procedures. Very caring and the whatsapp follow ups were appreciated. Will definitely come back for further work if needed.
I highly recommend this dentist to anyone looking for affordable and quality dental work. I am from the Uk and live in New Zealand. I was quoted a ridiculous price for a filling and a crown so I contacted BFC. They provided me with a prompt treatment plan with costs included. With plenty of communication before my visit I already knew I was in safe hands. I had 3 visits on my week trip to Bali -…
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each visit was exceptional. The staff are so attentive and professional. I was fitted with a temporary crown whilst my permanent was sent to a lab to be made. The dentist talked me through each step she was doing and always made sure I was comfortable. The temporary was excellent and I managed to enjoy my holiday with this in place the whole week. I then went back the following week for the crown to be fitted, she noticed there was a small gap and this was not perfect so they sent it back to the lab and it was ready the next day! It’s a perfect fit, correct colour and pain free! I also had a filling and scale/polish. All works completed were to a very high standard and the staff check in after every visit to make sure everything is ok! I save myself a lot of money coming here and am a very happy customer!
Reply from the clinic
Dear Esme, Thank you so much for your thoughtful and detailed review! We're truly grateful that you chose Bali Family Dental Centre for your treatment, and we're so glad to hear that you had a positive experience from start to finish. It’s wonderful to know that you felt safe and well-informed even before arriving, and that each of your visits during your trip went smoothly. We always aim to provide quality care with transparency, comfort, and professionalism, so your kind words mean a lot to our entire team. We’re especially happy to hear that the final crown was a perfect fit and that you were able to enjoy your holiday comfortably in the meantime. Thank you for placing your trust in us — we’re thrilled you’re a happy customer and truly appreciate your recommendation. Wishing you all the best and we hope to see you again if you're ever back in Bali! Warm regards, rini Bali Family Dental Centre
I’m so happy with my treatment from Bali family dental centre. I went for composite bonding on my two peg lateral teeth— I wanted it to look as natural as possible and the dentist did an incredible job. I’m super happy with the work, it’s shaped so well with my other teeth you would never know. They also messaged me the next morning asking how I was, which i really appreciate. Dentist office is…
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is clean, staff are excellent, and great at communicating and after treatment. I would recommend 100%.
Reply from the clinic
Dear C-Jaye, Thank you so much for your kind words and for taking the time to share your experience! We’re so happy to hear that you’re pleased with the composite bonding results — our goal is always to achieve the most natural and beautiful outcome, so it means a lot to know you’re satisfied. It was a pleasure having you at Bali Family Dental Centre. We also really appreciate your recognition of our team and the care we provide, both during and after treatment. Your recommendation truly means the world to us. Looking forward to seeing you again in the future — take care and keep smiling! Warm regards, rini Bali Family Dental Centre
I required some urgent attention as part of an older filling fell out and it was getting a little uncomfortable. so I reached out to quite a few places and Bali Family Dental Care were able to see me the same day. All correspondence was over WhatsApp, I shared a picture of my tooth and we went from there. The place is nice, it’s a little further out and I was a little worried… but once I opened…
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ed the door it have me very welcoming vibes and helped me relax onto what was ahead. Paperwork was standard, the quality of the discussion of what the issue was and some close up pictures discussed. What they could do today va what could be done later was discussed,some more forms to sign and off we went. I live in Dubai and get used to top quality dentists, this was nearly at the level but very welcoming. The filling was 750k local money which to me was a good price, if you need more work I am sure they will give you a quote/estimate. They seemed quite busy and the waiting room was a mix of nationalities. I am very happy with what I received and also recieved follow ups the next day to make sure I was ok. If you need something and this place works for you, then. I would recommend it!
Reply from the clinic
Dear Arthur, Thank you so much for taking the time to share your experience with us! We're truly glad to hear that we could assist you promptly and help make you feel comfortable during your visit. It's great to know that the team was able to explain everything clearly and that you felt well taken care of — especially considering the urgency of your case. We appreciate your kind words about the clinic's atmosphere and our communication through WhatsApp. It's always our goal to make every patient feel at ease and informed throughout the process. Thank you also for your feedback regarding the treatment and pricing. We’re happy that everything met your expectations, and we truly value your perspective, especially coming from someone used to high-quality dental care in Dubai. Please don’t hesitate to reach out if you ever need anything else while you're in Bali. Wishing you continued oral health, and we hope to see you again — though hopefully not for another urgent filling! 😊 Warm regards, Bali Family Dental Care
If I could rate more than 5 stars I would. Bali Family Dental Care deliver an excellent service. I've had several treatments and they have always gone above and beyond. I'm able to book appointments to fit with my schedule and when I needed an adjustment I was given an appointment the same day. They communicated during every stage of my treatments with follow-up messages to check for any issues.…
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I'm an anxious patient but the caring staff always make me feel calm and relaxed. Their prices are also very competitive and more importantly, the facilities are modern and spotlessly clean. I'm from the UK and the treatments I have had, have been of superior quality. As a very satisfied patient, I highly recommend this clinic to anyone considering dental treatment in Bali. A heartfelt thank you to Dr. Natalie and all the friendly and professional team at Bali Family Dental Care.
Reply from the clinic
Dear Nicky, Thank you for taking the time to share your experience. We’re glad to hear that you were satisfied with the care and service provided during your visits. Your feedback is truly appreciated, and we’re pleased that our team could support you throughout your treatment. We hope to see you again if you return to Bali. Warm regards, Bali Family Dental Care
I'm extremely disappointed with the service at this clinic. The space is untidy, and the overall impression is unsanitary. I went for a professional teeth cleaning and retainer fitting. The cleaning was fine, but the retainers were a complete nightmare. When I arrived to pick them up, the staff didn't even invite me into the office—they simply handed me the retainers at the entrance and said, "Try…
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y them on." Did they mind if my hands were dirty? I had to wash my hands in a dirty restroom. The retainers ended up being too small and wouldn't fit. Three staff members literally tried to force them into my mouth. I've been wearing retainers for two years now, and this is the first time I've encountered such unprofessionalism. Only after all the hassle did they admit they were too small and promised to make new ones. I immediately let them know I couldn't come back (it's a two-hour roundtrip) and asked for delivery. They replied, "You'll have to pay for the delivery." So they made a mistake, and I have to pay? The service was absolutely terrible. This kind of treatment of patients is unacceptable. I wouldn't recommend it to anyone. The photo shows a floor rag that was lying right next to the dentist's chair.
Reply from the clinic
Dear Rita Nesterets, On behalf of the management of Bali Family Dental Care, we would like to sincerely apologize for the inconvenience you experienced. We would like to clarify the situation regarding the clinic’s condition, which may have appeared unsanitary. This was due to a patient who arrived drenched from the rain, causing the floor to become wet. Additionally, yesterday we were serving a high number of patients, and unfortunately, our cleaning staff happened to be off-duty, which contributed to circumstances beyond our control. Thank you for taking the time to leave a review. We truly appreciate your feedback and will continuously strive to improve our services to provide the best possible experience for all our patients. We would also like to assure you that we will investigate your concern with our on-site staff to understand why this incident occurred. As a healthcare service provider, we are committed to maintaining the highest standards of quality and adhering strictly to our standard operating procedures. Should there be any actions found to be outside of these standards, we will take appropriate and firm measures in response. Regards, Bali Family Dental Care Management
I contacted Bali Family Dental Care because I was experiencing severe pain in one of my molars. They gave me an appointment very quickly (first thing the next morning) which I truly appreciated given how intense the pain was. From the moment I arrived, I felt I was in good hands. The two receptionists were attentive, friendly, and highly professional, speaking perfect English. After filling out…
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t a form, I was taken upstairs to see Dr. Reza. He examined me thoroughly and immediately performed emergency treatment under local anesthesia. The procedure was completely painless, and once the anesthesia wore off, the pain had already disappeared. The X-rays and treatment showed that the nerve was dead, meaning I needed a root canal. They promptly scheduled me with their endodontic specialist. The root canal was completed in two phases and was a complete success. The pain has disappeared entirely, and my tooth feels as good as new. What truly sets this clinic apart is the level of care and follow-up. The day after each session, I received a message from Rini, one of the receptionists, checking on how I was feeling after the treatment. That personal touch made a big difference. Dr. Reza, the endodontic specialist, the dental assistants, and the reception team are all exceptional. They guide you through every step of the process, are completely honest, and never try to push unnecessary treatments. Their English is excellent, which makes communication easy and reassuring. The facilities are modern and impeccably clean. I’m planning to return for a deep cleaning and to have a crown placed following the root canal, and I will absolutely continue my treatment here. Many thanks to the entire team for such outstanding care!
Very happy with the service provided. It was a difficult task, having problems for a long time. The dentist did excellent job. Explained all the options. If I had more time in Bali I'd get other teeth fixed. I definitely recommend Bali Family Dental Care Peter
Reply from the clinic
Dear Peter, Thank you for sharing your experience! We’re glad we could help resolve your dental issues and provide clear guidance on your options. We look forward to assisting you with any future treatments whenever you return to Bali. Your recommendation means a lot to us! Warm Regards, Bali Family Dental Care
Absolutely recommend Bali Family dental care, not having visited before i was a little apprehensive but they are professional and caring. The work done was fantastic with great pricing(compared to Australia), will be bringing the kids next time in bali.
Reply from the clinic
Dear Poki, Thank you so much for your kind words! We're delighted to hear that you had a positive experience and felt comfortable with our team. We look forward to welcoming you and your kids on your next visit to Bali! Warm Regards, Bali Family Dental Care
Words cannot express how happy I am with the experience I had with Bali family dental clinic. I got quoted over 20k AUD to fix my teeth and 3 years of orthodontics work for what this clinic did in 6 days!! Special thank you to Dr Reza for going above and beyond in giving me the end result I wanted. All the staff are so lovely and attentive, will never go anywhere else!! Highly recommend!
Reply from the clinic
Dear Indya, Thank you so much for your kind and wonderful review. We are truly delighted to hear how happy you are with your experience at Bali Family Dental Care. We’re especially pleased to know that Dr. Reza was able to exceed your expectations and deliver the results you were hoping for in such a short time. Your kind words mean a great deal to him and to our entire team. It was a pleasure taking care of you, and we truly appreciate your trust in us. We look forward to welcoming you back whenever you need, and thank you again for highly recommending our clinic. Warm regards, rini Bali Family Dental Care
Absolutely the best 🙏 I have a panic attack when it comes to dentists, so a personal approach is very important to me. I didn't expect the nurse to hold my hand to calm me down. The doctor was very nice, she explained everything to me and was very gentle. The ladies at the reception were smiling and the welcome was very pleasant. I had my tartar removed and the work was done very well. An absolut…
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e TOP clinic and I will only go there again. Thank you very much for the human approach and professionalism.
Reply from the clinic
Dear Zuzana, Thank you so much for sharing your wonderful feedback with us. We are truly touched by your kind words. We’re delighted to hear that you were happy with your treatment and overall experience. Providing a human, compassionate, and professional approach is very important to us, and your feedback reassures us that we are on the right path. Thank you once again for your trust. We look forward to taking care of you again in the future. Warm regards, Bali Family Dental Care
A huge thank you to Family Dental ❤️ The staff is incredibly welcoming — from the reception to the doctors. The doctors are attentive, explain everything clearly, and truly care about you at every step. Honestly, sometimes it’s hard to find this level of care even within a family. This is truly more than just dentistry it’s more than Family 💙 Highly recommend from the bottom of my heart.
Reply from the clinic
Dear Anton, Thank you so much for your kind words We’re truly touched by your review! It means a lot to our entire team to hear that you felt welcomed, cared for, and supported throughout your visit. Your recommendation truly warms our hearts We look forward to seeing you again and continuing to take care of your smile! Warm regards, rini Bali Family Dental Care
I had a canal to do, i was kinda scared to come as I had bad experiences in the past with dentists. But here the experience was so smooth, so nice, I even almost had a nap while doing my canal treatment! Great! Super recommend.
Reply from the clinic
Dear Oliveira, Thank you so much for sharing your experience with us. We truly appreciate your trust, especially knowing that you had concerns due to past dental experiences. We’re very happy to hear that your root canal treatment went smoothly and that you felt comfortable throughout the procedure. Making our patients feel relaxed and at ease is always our priority. Thank you for your recommendation, and we look forward to welcoming you again at Bali Family Dental Care 😊 Warm Regards, rini Bali Family Dental Care
I did a lot of research and spoke with many dental clinics before I came back to Bali. I was extremely self conscious about my two bottom front teeth due to a gap that had formed due to drinking coffee and smoking. The cost in Australia was ridiculous to get this corrected. The staff at Bali family dental I cannot rate highly enough. I am so incredibly thankful and the result was far better than I…
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could of hoped for. They look so natural and the composite veneer colour is matched perfectly to my teeth you can't even tell. I will be back in a few months time for more dental treatment for sure. Don't hesitate to come to this clinic it's spotlessly clean and the dentists are so professional and take the time to explain everything thoroughly.
Reply from the clinic
Dear Candice, Thank you so much for taking the time to share your experience and for your kind words. We are truly happy to hear that you felt comfortable and satisfied with your treatment, and that the results exceeded your expectations. Helping our patients regain confidence in their smile is our greatest reward, and we’re delighted that the composite veneers look natural and blend perfectly with your teeth. Your trust means a great deal to our entire team. We truly appreciate your recommendation and look forward to welcoming you back in a few months for your next treatment. Thank you again for choosing Bali Family Dental Care 😊 Warm Regards, rini Bali Family Dental Care
I came here complaining of pain in my molar. The dentist was very helpful and created a good treatment plan. He was also able to perform the treatment right away. I'm very satisfied! I work with dentists in the Netherlands, and of course, there are differences, but I felt very comfortable and the hygiene was excellent. I would recommend this practice.
Reply from the clinic
Dear Anna Thank you very much for your wonderful review! We are delighted to hear that you felt comfortable during your treatment and that our treatment plan worked well for you. It’s great to know that you appreciated our hygiene and care, especially given your experience as a dentist in the Netherlands. We truly value your recommendation and look forward to welcoming you again in the future! Warm Regards, rini Bali Family Dental Care
The work of the dentist and staff exceeded all my expectations. I saw that the clinic had many good reviews, so I decided to go there. I needed to have a crown put on a tooth. In the end, everything went perfectly, and I am very satisfied! Special thanks to the dentist for doing everything so carefully and answering all my questions. I am very satisfied. And yes, I travelled from Changu to…
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Seminyak to visit the clinic, so even if you live in another area, I recommend visiting Bali Family Dental Care.
Reply from the clinic
Dear Katerina, Thank you so much for your wonderful review! We’re thrilled to hear that your crown treatment went smoothly and that our team was able to meet your expectations. It means a lot to us that you took the time to travel from Canggu to Seminyak to visit our clinic, and we truly appreciate your recommendation. We look forward to welcoming you back whenever you’re in Bali, and it was our pleasure to take care of you! Warm Regards, rini Bali Family Dental Care
Great service! I had composite bonding done on 10 teeth 🦷 The team were incredibly thorough with explanations, and the dentists and nurses were so kind and caring throughout the process. I’m really happy with the result and excited to come back again when I’m in Bali. Highly recommend 👌 Thanks so much, team!
Reply from the clinic
Dear Taylor, Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly delighted to hear that you’re happy with the results of your composite bonding and that our team made you feel well cared for throughout the process. It was our pleasure to look after you, and we look forward to welcoming you back again when you’re in Bali. Thank you for the recommendation—it truly means a lot to us! 😊 Warm Regards, rini Bali Family Dental Care
Amazing service, clean clinic, very affordable prices and thorough work. My partner and I both got a check up and clean and also a new night retainer made all up it cost us $210 AUD. Highly recommend this place! Thank you to the team :)
Reply from the clinic
Dear Madison, Thank you so much for your kind words! We’re delighted to hear that you and your partner had a positive experience with us. It was our pleasure to take care of your check-ups, cleaning, and night retainer. Your recommendation means a lot to our team, and we truly appreciate it. We look forward to seeing you both again in the future! Warm Regards, rini Bali Family Dental Care
I've been trying to book an appointment since 9 am this morning, it's 4 pm and they're still wasting my time… I get a response every two hours… Don't even bother going there for an emergency given the wait times… P.S.: I'm still waiting for an opening.
Reply from the clinic
Dear Amyne Lali, Thank you for your review. However, we would like to kindly clarify a few points. From the moment you first contacted us, we responded to your messages as promptly as possible, following the order in which inquiries were received. Before scheduling an appointment, it is standard procedure for us to clarify certain details regarding your dental case so that we can properly consult with the dentist who will attend to you. There was indeed a waiting time of approximately two hours while we coordinated the earliest possible schedule with our laboratory and dentist, as arranging appointments requires careful coordination. As soon as we secured an available time slot, we immediately reached out to you and offered the earliest appointment we could arrange. Unfortunately, the schedule we provided did not align with your availability. We were more than happy to find another appointment for you after your return from Lombok, and you agreed to this plan. We then sent you a confirmation form to finalize the appointment, but it was not completed on your end. We truly value your feedback and remain committed to providing the best possible care and service. Please feel free to reach out if you have any further questions or if we can assist you in any way. Warm Regards, Bali Family Dental Care
The treatment was cleaning , polishing , flossing on top and bottom teeth by dr. Reza. He was very gentle during the process. He spoke English fluently and explained the treatment and procedure thoroughly. He’s really passionate about providing care to his patient . The front liner staff were friendly and responsive.
Reply from the clinic
Dear Wjaya, Thank you for sharing your experience! We’re glad to hear that Dr. Reza provided gentle and thorough care during your cleaning, polishing, and flossing. It’s wonderful to know that our team’s English communication and friendliness made your visit comfortable. We truly appreciate your feedback and look forward to welcoming you back for your future dental care! Warm Regards, rini Bali Family Dental Care
Dr Reza was amazing highly qualified calm professional dentist I was worried at first coming to Bali from Australia but rest assured he was nothing but the best
Reply from the clinic
Dear Claire, Thank you for your wonderful feedback! We’re delighted to hear that Dr. Reza provided a calm, professional, and reassuring experience. It’s great to know that your visit from Australia was a positive one. We truly appreciate your kind words and look forward to welcoming you back in the future. Warm Regards, rini Bali Family Dental Care
Amazing service, you are all so lovely to deal with. Clean dentist, very sterile. Good pricing. If I need a dentist in Bali again, I'll definetely come back here. I highly recommend. Thank you 🙏 …
Reply from the clinic
Dear Connie Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team and found our clinic clean, sterile, and reasonably priced. Your recommendation means a lot to us, and we look forward to welcoming you back whenever you need dental care in Bali. Warm Regards, rini Bali Family Dental Care
Excellent communication with Ika and other staff before I visited the clinic. I had a cracked tooth that could not be saved. DrG Hari spoke excellent English and explained the procedure very well. Once the anaesthetic was administered, I didn't feel any pain apart from the obvious pulling. Toothless for a while but very confident with this clinic. Very reasonable price too. Thanks!
Reply from the clinic
Dear Andrew Thank you for sharing your experience! We’re glad to hear that our team, provided clear communication and professional care. We’re pleased that your procedure was comfortable and that you felt confident in our clinic. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you again in the future. Warm Regards, rini Bali Family Dental Care
Good and quick service. Had my wisdom teeth removed, barely felt anything and was done in less than 30min
Reply from the clinic
Dear Shana, Thank you for your feedback! We’re glad to hear that your wisdom teeth removal was quick and comfortable. It’s great to know you had a positive experience, and we look forward to serving you again in the future. Warm Regards, rini Bali Family Dental Care
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