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Westcoast International Dental Clinic (Thao Dien, District 2)

27 Nguyแป…n Bรก Lรขn, Ho Chi Minh City, Vietnam

Last audited May 2026 By SmileJet Audit Team How we audit โ†’
AI Audit 7.7/10 4.8/5  · 86 reviews

SmileJet AI Audit Score for Westcoast International Dental Clinic (Thao Dien, District 2): 7.7/10 overall. Authenticity: 8/10 โ€” 50 reviews with genuine 1, 2, 4 star negatives mixed with detailed multi-year client testimonials naming specific staff matching website team, no manipulation patterns detected, verified_count zero but content quality high.. Treatment Quality: 8/10 โ€” Founder Dr. Andrew Tsang BSc DMD FICOI verified, Dr. Tien Masters Sydney University, multi-national team, in-house lab confirmed, Straumann BLX implants, but one missed-infection complaint and Tarek noted inconsistency between doctors.. Cleanliness: 8/10 โ€” Reviews consistently praise spotless modern facility with separate exam rooms, koi pond, latest equipment, CDC-compliant infection control claimed though no JCI or ISO certification verified.. Team: 8/10 โ€” Multi-national dentists from Germany Canada Australia USA Italy Spain Japan Vietnam, verified founder credentials FICOI, Sydney-trained Dr. Tien, but reviewer Tarek warned to pick doctor wisely citing inconsistency.. Price Value: 6/10 โ€” No published prices on website despite 25 years operation, several reviews flag surprise charges including consultation jumping 20 to 65 dollars, premium pricing positioning, value still 50 to 70 percent below Western costs.. Tourist Suitability: 8/10 โ€” Strong dental tourism record: Vancouver patient completed full upper veneers and crowns in one week, French and Scottish emergency cases handled, 3 locations across HCMC and Hanoi, English Spanish French German Korean staff capability.. Summary: Westcoast International is a 2004-founded foreign-invested clinic in Ho Chi Minh City Thao Dien with verifiable Western-trained dentists led by founder Dr. Andrew Tsang FICOI and a genuinely multi-national team. Reviews show authentic depth across years and procedures, but recurring price-transparency complaints and one alleged missed-infection case temper the otherwise strong clinical reputation. Key strengths: Founded 2004, longest-established foreign-invested dental clinic in Vietnam; Verifiable founder Dr. Andrew Tsang BSc DMD FICOI plus Sydney-trained Dr. Tien; Multi-national team Germany Canada Australia USA Italy Spain Japan Vietnam; In-house dental lab and Straumann BLX implants confirmed; Strong English Spanish French German multilingual capability. Points to note: No published prices and recurring complaints of surprise charges including consultation fee jumping from 20 to 65 dollars; One review alleges missed early infection leading to tooth loss and need for implant at different clinic; No verifiable JCI or ISO accreditation despite claiming international standards. Confidence: High. Based on 50 reviews and 3 sources. Audited 03 May 2026.

SmileJet AI Audit

7.7 /10

Confidence

โ— High

Audited 03 May 2026

Authenticity

8

Treatment Quality

8

Cleanliness

8

Team

8

Price Value

6

Tourist Suitability

8

"Westcoast International is a 2004-founded foreign-invested clinic in Ho Chi Minh City Thao Dien with verifiable Western-trained dentists led by founder Dr. Andrew Tsang FICOI and a genuinely multi-national team. Reviews show authentic depth across years and procedures, but recurring price-transparency complaints and one alleged missed-infection case temper the otherwise strong clinical reputation."

Highlights

  • โœ“ Founded 2004, longest-established foreign-invested dental clinic in Vietnam
  • โœ“ Verifiable founder Dr. Andrew Tsang BSc DMD FICOI plus Sydney-trained Dr. Tien
  • โœ“ Multi-national team Germany Canada Australia USA Italy Spain Japan Vietnam
  • โœ“ In-house dental lab and Straumann BLX implants confirmed
  • โœ“ Strong English Spanish French German multilingual capability

Watch out for

  • โš  No published prices and recurring complaints of surprise charges including consultation fee jumping from 20 to 65 dollars
  • โš  One review alleges missed early infection leading to tooth loss and need for implant at different clinic
  • โš  No verifiable JCI or ISO accreditation despite claiming international standards

Score Breakdown

Authenticity
8

50 reviews with genuine 1, 2, 4 star negatives mixed with detailed multi-year client testimonials naming specific staff matching website team, no manipulation patterns detected, verified_count zero but content quality high.

Treatment Quality
8

Founder Dr. Andrew Tsang BSc DMD FICOI verified, Dr. Tien Masters Sydney University, multi-national team, in-house lab confirmed, Straumann BLX implants, but one missed-infection complaint and Tarek noted inconsistency between doctors.

Cleanliness
8

Reviews consistently praise spotless modern facility with separate exam rooms, koi pond, latest equipment, CDC-compliant infection control claimed though no JCI or ISO certification verified.

Team
8

Multi-national dentists from Germany Canada Australia USA Italy Spain Japan Vietnam, verified founder credentials FICOI, Sydney-trained Dr. Tien, but reviewer Tarek warned to pick doctor wisely citing inconsistency.

Price Value
6

No published prices on website despite 25 years operation, several reviews flag surprise charges including consultation jumping 20 to 65 dollars, premium pricing positioning, value still 50 to 70 percent below Western costs.

Tourist Suitability
8

Strong dental tourism record: Vancouver patient completed full upper veneers and crowns in one week, French and Scottish emergency cases handled, 3 locations across HCMC and Hanoi, English Spanish French German Korean staff capability.

Important โ€” about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information โ€” including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology โ†’

Why Choose Westcoast International Dental Clinic (Thao Dien, District 2) in Ho Chi Minh City?

No description available.

Patient Reviews from Ho Chi Minh City

4.8

โ˜… 86 reviews

A

Andraina Delmas

April 2026 ยท โ˜… 2

I asked about the cost before my first consultation, and the secretary clearly told me it would be $20. However, after the consultationโ€”without any prior notice or explanationโ€”the fee was increased to $65 just for the initial assessment of my problem. This unexpected charge was never communicated in advance, and I find it misleading and unprofessional. I would like clarification on why the price changed without informing me beforehand.

P

Peter Brinkhoff

April 2026 ยท โ˜… 5

I visited Westcoast Dental to have my retainer fixed after it became loose shortly after a professional cleaning performed by their team in Hanoi. While the timing was close, I cannot say whether the loosening was actually related to the cleaning. Dr. Adrian kindly repaired it as a courtesy, which I greatly appreciated. I have also visited him before, and every appointment has always been very pleasant. His professionalism, attention to detail, and patient-focused care really stand out. A special shoutout as well to the Hanoi team around Dr. Arne. Over the years they performed fillings and a root canal treatment for me, both executed perfectly and with great care. I have been a patient at both the Saigon and Hanoi clinics for more than five years and have consistently experienced the same high level of professionalism and service. It is great to experience this level of professionalism, care, and patient-focused service. The quality and comfort level are truly outstanding.

M

Marc Thompson

April 2026 ยท โ˜… 5

Iโ€™ve had many visits to dentists in USA and Vietnam. Today my visit at Westcoast dental was amazing - perhaps the best teeth cleaning Iโ€™ve ever encountered. Thank you to my hygienists Ms. Bich and Ms. Thoa.

T

Tarek Moussa

April 2026 ยท โ˜… 4

shout-out to Dr Juan (spain) + Dr Adrian (Germany) ! for there full professional attitude and well noticed experience! they explained step by step , with comfortable approach, that i slept in a root canal treatment because of trust! must mention that the treatment i got from dr Ha the (Vn) , was cold , unprofessional and effectively bad for well being. i truely recommend this clinic, the reception and the 2 expand doctors were amazing! pick and choose your doctor wisely. happy Teet holiday yall

D

Danh Tran

April 2026 ยท โ˜… 5

Westcost Dental Clinic delivers excellent service with a team of professional and caring dentists. The clinic is spotlessly clean, modern, and well equipped, creating a comfortable and reassuring environment for patients. Although the treatments can be a bit pricey, the quality of care and advanced technology make it a worthwhile investment for dental health.

L

LynnAL โ€œwhale shark travelerโ€

April 2026 ยท โ˜… 5

A friend recommended this place for my dental checkup. The place was clean and hygienic. I was assigned to a Vietnamese female doctor for a diagnosis. Her professional explanation and advice, along with her careful treatment, left my teeth feeling very comfortable. Dr. Ha, I am truly grateful to you. ๐Ÿ™‚ โ€ฆ

J

Jo

April 2026 ยท โ˜… 5

Amazing experience for both my kids' dental care. My 6yo was very anxious and scared, but the dentist and staff were very patient, understanding, and accommodating of his anxiety. I've been to many pediatric dental offices, and this one is definitely one of the best experiences. From booking an appointment to the reminders and cleaning, it was all very smooth, sailing, and effortless. My whole family goes here, so I'm glad I've found a dental practice that sees adults and children.

Y

yogeswari mani

April 2026 ยท โ˜… 5

After a frustrating ordeal with tooth 16 โ€“ a filling from a Central Park dentist had failed โ€“ I arrived at Dr. Juan's clinic filled with desperation and anxiety. Dr. Juan's calm and meticulous approach was exactly what I needed. He made sure I understood every step, instilling a sense of trust. Plus, the clinic's jaw opener was a game-changer for comfort, no more jaw strain! I'm genuinely impressed by Dr. Juan's skill and am sharing this unsolicited review because he ensured everything was good for me and my teeth.

A

Axkong Kong

April 2026 ยท โ˜… 5

I normally don't write reviews, but its my pleasure to write this one. I highly recommend this place, especially Dr. Adrien. I had pretty substantial amount of work done which included extraction, inlay and a front crown. The whole process has been very transparent and very pleasant. Dr. Adrien created a treatment plan around my concerns and made the whole process stress free. I am VERY happy with my results. I am even considering flying back to Vietnam to finish the rest of my treatment. If you come here, rest assured that you will be in great hands! Thank you again Dr. Adrien!

J

Jess Dee

April 2026 ยท โ˜… 5

We were visiting family in Vietnam in February 2025 and my mom was looking for a dentist to get some dental work done. A friend whose dad has been going to Westcoast International Dental for the past 9 years recommended that we give this office a try. We met Dr. Ha for a consultant and from that very first visit, we knew she was a dentist who truly cared about her patients. From there, my mom went on to have her root canal, cap, and two teeth extractions done. Throughout the multiple visits, Dr. Ha was patient, caring, and explained every step of the procedures. Her patient care and skill are top notch, better than any luck weโ€™ve had here in the states. Weโ€™re returning to Dr. Ha for all of our dental needs and recommend her in a heartbeat. Thanks Dr. Ha! The staff are all incredibly friendly as well.

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★ 4.8 (86 reviews)

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