Patients
Reviews of Viet Bi Premium Dental Clinic.
Hanoi, Vietnam. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Viet Bi Premium Dental Clinic has an exceptional genuine foreign patient base — multiple detailed accounts from UK, Australian, and American tourists praising Dr. Nga, Dr. Thi Lan Phuong, and affordable complex procedures. However, ~8 fake 5-star reviews posting clinic-reply boilerplate text under foreign-sounding names severely undermine authenticity. The genuine reviews tell a compelling story of a top-tier tourist dental clinic that doesn't need to fake reviews.
Authenticity
2/10Baseline 5: no website; named doctors Dr. Nga, Dr. Thi Lan Phuong, Coordinator Trung; strong genuine foreign patient reviews. -3 Heavy: 8 reviews contain clinic-reply boilerplate ('We look forward to serving you again', 'Thank you for your 5-star review', 'We're grateful for your kind feedback') posted as fake 5-star customer reviews under foreign-sounding names. Final 2.
Treatment quality
8/10Baseline 8: Kirsty Richardson (UK) — CT scan detected root canal missed by UK dentist, painless procedure for £85; Manoli Secret — double root canal + 2 crowns in 3 days; Roger Sommers — cleaning + splints + whitening, perfect splint fit vs poor Sydney experience; 5 fillings + cleaning in one visit; complex root canal completed (אורון חזן). Final 8.
Cleanliness
7/10Baseline 7: Roger Sommers describes 'immaculate and beautifully equipped'; Henry confirms clean modern environment with top X-ray equipment; multiple foreign patients cite very clean and professional. Final 7.
Team
7/10Baseline 7: Dr. Nga and Dr. Thi Lan Phuong named and praised by multiple independent foreign patients. Coordinator Trung named. WhatsApp instant 8:30am response (Roger Sommers). Birthday cake surprise for patient. One 3-star review notes unfriendly dentist during procedure — honest signal offsetting perfect pool. Final 7.
Price value
7/10Baseline 7: root canal at £85 UK (~$107 USD); $100 for 4 cavities + tartar; consistently cheaper than NZ and Sydney comparisons. WhatsApp booking; walk-in accepted. Final 7.
Tourist suitability
8/10Baseline 7: Hanoi primary hub, multi-branch since 2017. No website but WhatsApp confirmed, instant response. Overwhelming majority of reviews from international patients (UK, USA, AU, France, Israel, Russia, Spain, Philippines). Emergency walk-in welcome. Final 8.
What comes up well
- CT scan technology praised as more advanced than UK; root canal £85; 8:30am WhatsApp → instant appointment
- Dr. Nga and Dr. Thi Lan Phuong praised extensively by independent international patients
- Emergency double root canal + 2 crowns completed in 3 days
Points to weigh
- 8 reviews contain clinic-reply boilerplate text posted as fake 5-star customer reviews — e.g., 'We look forward to serving you again in the future' posted as patient review
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 87 reviews
Came to them in need of an emergency filling and cleaning. Was greeted by some of the friendliest staff and honestly reviewed the best treatment throughout. Definitely coming back.
Reply from the clinic
Thank you for your feedback. We’re pleased to hear you were happy with the care you received and look forward to seeing you again.
The overall experience was okay but not great. Staff at reception was very friendly but the dentist wasn’t at all. She didn’t even clean the glue on my tooth and my tongue. She seemed really annoyed during the process.
Reply from the clinic
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations. While we’re glad you found our reception team friendly, we sincerely apologize for the aspects of your treatment that left you feeling uncomfortable. This is not the level of care we strive to provide. Your comments have been shared with our clinical team so we can review and improve our service. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Amazing dentist! Had two fillings and a clean on the day with no appointment for a very fair price! Highly recommended.
Reply from the clinic
Thank you so much for your amazing feedback! Your recommendation truly means a lot to us. We look forward to welcoming you again!
Very professional, friendly and efficient. I can recommend this practice with full confidence.
Reply from the clinic
Thank you for your feedback and recommendation. We’re pleased to know you were satisfied with our service.
Very good experience very professional and quick. And fair price !
Reply from the clinic
Thank you so much for your kind review! It was a pleasure taking care of you, and we look forward to seeing you again!
I came here with acute gum pain. I was examined immediately and treated at a great price. They gave me care recommendations. I will only go here in Hanoi!
Reply from the clinic
Thank you for your kind feedback! We’re happy to hear you had a great experience and look forward to seeing you again!
Excellent service, my partners retainer wire broke at 10pm and we had a flight at 11am the next morning, we messaged on WhatsApp and they opened half an hour early to see us first thing. All got sorted very quickly and very reasonably priced. Would recommend
Reply from the clinic
Thank you for your wonderful review! We’re glad we could assist you promptly and ensure everything was taken care of before your flight. Providing timely, reliable care for our patients is always our priority. We truly appreciate your recommendation and hope to welcome you again whenever you need us😊 …
Best dental clinic in Hanoi . Very recommended. Best professional services, good prices.
Reply from the clinic
Your support truly means a lot to us. We look forward to welcoming you again!
Quick and convenient service. Walked in and had teeth whitening done on the day with immediate results
Reply from the clinic
Thank you for your kind feedback! We look forward to seeing you again!
Amazing advice, super efficient would recommend if you are coming to Hanoi and looking for a good dentist
Reply from the clinic
Thank you so much for your wonderful feedback! We truly appreciate your recommendation and hope to see you again when you’re in Hanoi.
Very helpful and professional would recommend. Helped me sort a filling required from some charred bun cha - a worthwhile hazard of Hanoi tourism
Reply from the clinic
Thank you so much!
I had a good experience, Doctor Phuong & Doctor Nga were both great.
Reply from the clinic
Thank you so much for your review! Your kind feedback motivates our team to continue providing the best care possible. We look forward to seeing you again!
Dr Thuy was amazing, did a good job. Thank you !
Reply from the clinic
Thank you for your kind words! Dr. Thuy and our team are happy to hear you had a good experience.
Went for a clean and they also noticed some deterioration in back teeth. They fixed on the spot and total price for a clean and composite bonding on 3 teeth was just £60!
Reply from the clinic
Thank you so much for your kind review! We’re glad we could help identify the issue and treat it right away. We always aim to provide quality care at a fair price. Hope to see you again! 😊 …
Gentle doctor, luxurious space, 5-star service – ten out of ten for reliability.
Reply from the clinic
We're so glad you're satisfied with the dental treatment and care services at our clinic.
The clinic is modern, has a team of excellent and highly skilled doctors and nurses, and provides very good customer care.
Reply from the clinic
Thank you for sending your positive experiences about the clinic.
The clinic is super cute and clean, everyone! The doctor is very caring, and the staff here are very helpful and enthusiastic in their advice 💕💕💕 …
Reply from the clinic
The dental clinic sincerely thanks you for your trust and positive feedback.
Very welcoming, excellent value for money. They are very professional and the results are impeccable.
Reply from the clinic
Thank you so much for your feedback! We're delighted to know you appreciated our hospitality and the quality of our services. We look forward to seeing you again.
I am very satisfied; a great team and a very experienced doctor.
Reply from the clinic
Thanks a lot!
The faculty building is beautiful, and the staff are very enthusiastic.
Reply from the clinic
Thank you, Ms. Thuy, for choosing Viet Bi Premium!
I really liked the experience. I was told the price upfront. It took 30 min to fix 2 cavities. Very fast and efficient. The dentist used the translator to communicate in English. I found the price reasonable.
Reply from the clinic
Thank you for taking the time to leave such a detailed review. We’re delighted that you had a positive experience and felt comfortable with the communication, treatment time, and pricing
This place was great! My husband and I just passed by and the clinic catched our attention, we decided to make an ultrasonic cleaning, and now we are so freshhh. The personal here were lovely and friendly
Reply from the clinic
Thank you for your wonderful review! You and your spouse are so funny and lovely!
Very clean and high tech clinic. Friendly staff as well. Great experience all around 😁 …
Reply from the clinic
Thank you for your detailed review.
I walked by and saw this 🪥dental clinic in the heart 🧡 of the Old Quarter and went in for a dental cleaning. I received excellent service👌🏻. The dentist who treated me was very kind, and I left very happy with the service. I didn't need an appointment for a cleaning, and it was a great price. …
Reply from the clinic
Thanks for your lovely review!
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