Patients
Reviews of Viet Bi Premium Dental Clinic.
Hanoi, Vietnam. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Viet Bi Premium Dental Clinic has an exceptional genuine foreign patient base — multiple detailed accounts from UK, Australian, and American tourists praising Dr. Nga, Dr. Thi Lan Phuong, and affordable complex procedures. However, ~8 fake 5-star reviews posting clinic-reply boilerplate text under foreign-sounding names severely undermine authenticity. The genuine reviews tell a compelling story of a top-tier tourist dental clinic that doesn't need to fake reviews.
Authenticity
2/10Baseline 5: no website; named doctors Dr. Nga, Dr. Thi Lan Phuong, Coordinator Trung; strong genuine foreign patient reviews. -3 Heavy: 8 reviews contain clinic-reply boilerplate ('We look forward to serving you again', 'Thank you for your 5-star review', 'We're grateful for your kind feedback') posted as fake 5-star customer reviews under foreign-sounding names. Final 2.
Treatment quality
8/10Baseline 8: Kirsty Richardson (UK) — CT scan detected root canal missed by UK dentist, painless procedure for £85; Manoli Secret — double root canal + 2 crowns in 3 days; Roger Sommers — cleaning + splints + whitening, perfect splint fit vs poor Sydney experience; 5 fillings + cleaning in one visit; complex root canal completed (אורון חזן). Final 8.
Cleanliness
7/10Baseline 7: Roger Sommers describes 'immaculate and beautifully equipped'; Henry confirms clean modern environment with top X-ray equipment; multiple foreign patients cite very clean and professional. Final 7.
Team
7/10Baseline 7: Dr. Nga and Dr. Thi Lan Phuong named and praised by multiple independent foreign patients. Coordinator Trung named. WhatsApp instant 8:30am response (Roger Sommers). Birthday cake surprise for patient. One 3-star review notes unfriendly dentist during procedure — honest signal offsetting perfect pool. Final 7.
Price value
7/10Baseline 7: root canal at £85 UK (~$107 USD); $100 for 4 cavities + tartar; consistently cheaper than NZ and Sydney comparisons. WhatsApp booking; walk-in accepted. Final 7.
Tourist suitability
8/10Baseline 7: Hanoi primary hub, multi-branch since 2017. No website but WhatsApp confirmed, instant response. Overwhelming majority of reviews from international patients (UK, USA, AU, France, Israel, Russia, Spain, Philippines). Emergency walk-in welcome. Final 8.
What comes up well
- CT scan technology praised as more advanced than UK; root canal £85; 8:30am WhatsApp → instant appointment
- Dr. Nga and Dr. Thi Lan Phuong praised extensively by independent international patients
- Emergency double root canal + 2 crowns completed in 3 days
Points to weigh
- 8 reviews contain clinic-reply boilerplate text posted as fake 5-star customer reviews — e.g., 'We look forward to serving you again in the future' posted as patient review
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 87 reviews
Fantastic customer service, great facilities, a little language barrier and i experienced some pain during my wisdom tooth extraction (it was a massive one though so I don’t think that could have been avoided) - all in all a great experience!
Reply from the clinic
Thank you for sharing your experience with us! We’re pleased to hear that you enjoyed our service and facilities. Your feedback is truly valuable, and we hope to have the opportunity to welcome you back to Viet Bi Premium in the future.
Excellent service! My mother’s crown was fixed within 30 minutes!
Reply from the clinic
Thank you for your kind feedback! We’re delighted that we could assist your mother promptly and resolve her crown issue so quickly. Providing efficient and reliable care is always our priority, and we truly appreciate your trust in Viet Bi Premium.
I recommend this place, people are friendly and the general service was good 👍 …
Reply from the clinic
Thank you for your recommendation and kind feedback! We’re delighted to know you enjoyed our friendly team and had a positive service experience. Your support means a lot to us, and we look forward to welcoming you back to Viet Bi Premium.
Very nice clinic, everybody was gentle and sweet ! Good job !!
Reply from the clinic
Thank you for your lovely feedback! We’re so happy to hear that you felt well cared for by our team. Your kind words encourage us to continue delivering the best possible experience. We look forward to welcoming you back to Viet Bi Premium.
great dentist in Hanoi - quick wait and affordable for tourists.
Reply from the clinic
Thank you for your feedback! Wishing you a great stay in Hanoi!
I was very satisfied. My tooth broke, and after just one day I had two new crowns and could smile perfectly again 😀 Dr. Lan Phuong was very good and professional. …
Reply from the clinic
Thank you so much for your positive feedback! We are delighted that we were able to help you so quickly and that you can smile freely again with your new crowns. A special thank you also for your kind words about Dr. Lan Phuong – we will gladly pass on your compliment. We wish you all the best and look forward to seeing you again! 🦷✨ …
Good service, kind doctors, paid $100 for 4 cavities and tartar, I recommend
Reply from the clinic
Thank you for your review and high rating of our clinic! We're delighted that you were satisfied with our service and the work of our doctors. We look forward to seeing you again and are always ready to help you maintain the health of your smile 😊 …
Excellent work, very professional and friendly. I would gladly use them again, and the price was very good too.
Reply from the clinic
Thank you for your wonderful review!
They were excellent, very good services I needed to have a very complex root canal treatment and they didn't give up. Highly recommend🙏🏻 …
Reply from the clinic
Thank you very much for the words, always our top priority. We really appreciate the recommendation 🙏🏻 and wish you continued health and a big smile! …
Thank you for the 5-star rating! We truly appreciate your support and hope to see you again soon!
Reply from the clinic
Thank you for the 5-star rating! We truly appreciate your support and hope to see you again soon!
Before I flew to Vietnam, I suddenly developed a toothache. I’d previously been to my dentist back home in Liverpool, UK, and asked about this tooth, but I was told everything was fine. Today I went for a check-up and had X-rays done, which is something my dentist at home had also done for this particular tooth. However, the technology here seemed much more advanced than what I’m used to. It…
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t turned out I needed a root canal. It definitely wasn’t something I had planned on my Vietnam itinerary, but I thought I might as well get it done. At £85, it was a great price. My spontaneous root canal experience was amazing the staff did a fantastic job. It was mildly time consuming but worth it, and completely painless. They did their best with translation to accommodate me and keep me informed throughout. Very professional and clean. I couldn’t recommend them enough. Thank you!
Reply from the clinic
We are truly touched by your very detailed review. We hope this will be a memorable experience for you in Vietnam.
Came here for a cleaning and laser whitening, ended up needing to do an extra filling. Service was great, everyone was friendly and was very affordable. Highly recommend.
Reply from the clinic
Thank you so much for your kind feedback! We’re glad you were happy with the service and that our team could take good care of you. We truly appreciate your recommendation and look forward to seeing you again. 😊 …
Had an amazing experience. Dr. Phuong and Dr. Nga were very professional and had such a clean establishment with new technology. My partner had a cavity removed, i just had a regular cleaning. We left with clean teeth and knowing our oral health.
Reply from the clinic
Thank you for your kind review! We’re so happy to hear that you and your partner had a great experience with Dr. Phuong and Dr. Nga. We truly appreciate your trust and look forward to seeing you again!
Great experience at Viet Bi Premium Dental. The staff was friendly, the X-ray equipment was top-notch, and the doctor was very helpful during our discussion. Professional and clean environment.
Reply from the clinic
Thank you very much for your kind feedback! We look forward to welcoming you again in the future!
The staff are so welcome and the prices are reasonable
Reply from the clinic
Thank you for your feedback. We look forward to serving you again.
We arrived needing emergency treatment for my wife, and so fortunate to have been serviced by a top notch professional team. Super friendly and caring. We are so grateful!
Reply from the clinic
Thank you for your heartfelt review. We’re truly glad our team could support your wife with the emergency care she needed and provide a friendly, caring experience. Your gratitude means a great deal to us, and we’re always here whenever you need trusted dental care.
Dr. Thi Lan Phuong is an excellent dentist. She did a thorough teeth cleaning and fixed my cavities with great care and professionalism. She was gentle, explained everything clearly, and made me feel comfortable throughout the visit. The treatment was smooth and painless. I’m very satisfied with the results and highly recommend her to anyone looking for a skilled and trustworthy dentist.
Reply from the clinic
Thank you for your kind words and for choosing Viet Bi Premium. We’re delighted to know that Dr. Thi Lan Phuong provided you with a comfortable and professional experience. Your satisfaction and recommendation mean a great deal to us, and we look forward to caring for your smile again in the future 😊 …
If I could award more than 5 stars, I would have. The staff exuded consummate professionalism and world-class expertise throughout the entire experience (which was a full cleaning, the fabrication of upper and lower splints to wear at night to combat grinding, and then the in-office whitening) and the facility was immaculate and beautifully equipped. I sent a spur of moment whatsapp message at…
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at 8:30 am and was provided an appointment immediately. I walked over and was greeted by the office coordinator, Trung who took some information and and introduced me to the Dentist, Dr. Nga who then assessed my situation and explained what she thought might be the best course to pursue. She was absolutely wonderful and thoroughly professional in every regard, leveraging current technologies to allow us to communicate and spending a great deal of time with each phase of our work together. The splints were made while the cleaning and whitening were conducted and when we tried the fit, it was by far the best fit I’ve ever had for splints/night guards- essentially perfect; my experiences with having splints made overseas required a return visit for pickup and fitting and in one instance in Sydney, I had to demand to have them redone as they were manufactured with significant flaws (and the dentist argued with me when this happened!) And of course, the costs involved were significantly less…superb value,superb treatment. If I was going to be in Hanoi longer I would likely return for more elaborate cosmetic procedures, however I will need to plan appropriately and return to Hanoi later in the year. Highly recommended.
Reply from the clinic
Thank you so much for your amazing review! We’re truly happy to hear that you had such a great experience with our team, from the quick appointment to the treatment and results. It was a pleasure taking care of you, and we’d love to welcome you back when you return to Hanoi. Thanks again for the recommendation!
Dr. Viet Bi was amazing! My husband needed some dental work while on vacation. This clinic provided Fast excellent dental work and delicate care. We highly recommend if you need teeth cleaning or any dental work to go her if you are visiting Hanoi, Vietnam. Her team was very accommodating and nice and her clinic was very clean and spacious. I love her she’s the best. And best of all it was very…
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affordable!
Reply from the clinic
Thank you so much for your kind review! i. Your recommendation truly means a lot to us. Wishing you both all the best, and hope to see you again in the future!
As a foreigner not speaking the local language, I found the entire experience completely seamless and easy. The dentist was polite and professional. I'll be back in July for a small procedure and retainers. I look forward to visiting the team in the very near future.
Reply from the clinic
Thank you for your kind review! We’re glad you had a smooth experience and look forward to seeing you again in July.
They were very quick and professional. Just got into town and had my teeth cleaned before checking into my hotel. Thank you !
Reply from the clinic
Thank you for your lovely review! Hope you enjoy your stay in Ha Noi.
Super service, in relaxed but professional environment at a great price compared to the UK. If you need a lot of dental treatment why not take a holiday!
Reply from the clinic
We’re happy to take care of your dental needs while you enjoy your holiday. We hope to see you again!
Had to come in for an emergency double root canal and 2 crowns. Took only 3 days to get it totally done. Very happy that my pain is gone and can eat normally now. The day after I came in for a check up and they had a surprise for me. Because it is my birthday soon they had bought a cake and celebrated with me and ate some nice fruits! This was very unexpected and nice of them! Thank you again!
Reply from the clinic
Thank you for your very detailed review. I hope you had a wonderful experience here.
My husband Dave was here today to get 5 fillings, teeth cleaning and xrays. An amazing job was done very fast and efficient. We highly recommend! We will be returning. Best dental service we have ever received!
Reply from the clinic
Thank you so much for your wonderful review! We’re delighted to hear that Dave had such a positive experience and that you were happy with the speed and quality of our service. Your recommendation truly means a lot to us. We look forward to welcoming you both back again soon! 😊 …
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