Patients
Reviews of Viet Bi Premium Dental Clinic.
Hanoi, Vietnam. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Viet Bi Premium Dental Clinic has an exceptional genuine foreign patient base — multiple detailed accounts from UK, Australian, and American tourists praising Dr. Nga, Dr. Thi Lan Phuong, and affordable complex procedures. However, ~8 fake 5-star reviews posting clinic-reply boilerplate text under foreign-sounding names severely undermine authenticity. The genuine reviews tell a compelling story of a top-tier tourist dental clinic that doesn't need to fake reviews.
Authenticity
2/10Baseline 5: no website; named doctors Dr. Nga, Dr. Thi Lan Phuong, Coordinator Trung; strong genuine foreign patient reviews. -3 Heavy: 8 reviews contain clinic-reply boilerplate ('We look forward to serving you again', 'Thank you for your 5-star review', 'We're grateful for your kind feedback') posted as fake 5-star customer reviews under foreign-sounding names. Final 2.
Treatment quality
8/10Baseline 8: Kirsty Richardson (UK) — CT scan detected root canal missed by UK dentist, painless procedure for £85; Manoli Secret — double root canal + 2 crowns in 3 days; Roger Sommers — cleaning + splints + whitening, perfect splint fit vs poor Sydney experience; 5 fillings + cleaning in one visit; complex root canal completed (אורון חזן). Final 8.
Cleanliness
7/10Baseline 7: Roger Sommers describes 'immaculate and beautifully equipped'; Henry confirms clean modern environment with top X-ray equipment; multiple foreign patients cite very clean and professional. Final 7.
Team
7/10Baseline 7: Dr. Nga and Dr. Thi Lan Phuong named and praised by multiple independent foreign patients. Coordinator Trung named. WhatsApp instant 8:30am response (Roger Sommers). Birthday cake surprise for patient. One 3-star review notes unfriendly dentist during procedure — honest signal offsetting perfect pool. Final 7.
Price value
7/10Baseline 7: root canal at £85 UK (~$107 USD); $100 for 4 cavities + tartar; consistently cheaper than NZ and Sydney comparisons. WhatsApp booking; walk-in accepted. Final 7.
Tourist suitability
8/10Baseline 7: Hanoi primary hub, multi-branch since 2017. No website but WhatsApp confirmed, instant response. Overwhelming majority of reviews from international patients (UK, USA, AU, France, Israel, Russia, Spain, Philippines). Emergency walk-in welcome. Final 8.
What comes up well
- CT scan technology praised as more advanced than UK; root canal £85; 8:30am WhatsApp → instant appointment
- Dr. Nga and Dr. Thi Lan Phuong praised extensively by independent international patients
- Emergency double root canal + 2 crowns completed in 3 days
Points to weigh
- 8 reviews contain clinic-reply boilerplate text posted as fake 5-star customer reviews — e.g., 'We look forward to serving you again in the future' posted as patient review
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 87 reviews
1st time done my teeth cleaning service at Hanoi with Viet Bi Premium Dental clinic. I would like to give a top tip service they provided. Last min changed on my app date and time they are also able to accommodate. Well recommended ..
Reply from the clinic
Your recommendation truly means a lot to us, and we look forward to welcoming you again in the future!
Had to go on emergency to this clinic but the doctors were professionals. Clean and hygienic dental clinic with skilful and caring doctors.
Reply from the clinic
Thank you for taking the time to share your experience. We’re happy to hear that our doctors could help you during your emergency and that you felt comfortable with our clinic. Your kind words mean a lot to our team!
I went to this dentist to enquire about an appointment and they treated me straight away performing 3 cavities and a clean so a lot of work and cost only €60. The staff are very friendly and did a good job and their opening hours are super flexible. I would recommend 👍 …
Reply from the clinic
Your recommendation means a lot to us, and we look forward to seeing you again!
They treated me so so good, explaining everything detailed and making sure you understand the service they’re providing. The service is amazing and the doctors too. 10/10
Reply from the clinic
Thank you for your lovely review.
This clinic is great! We happened to be walking past and noticed the great prices, the staff are lovely and friendly, they took us in quickly and gave us excellent service.
Reply from the clinic
Thanks for your good review!
The best service, Good Hospitality specially the receptionist Trung and the dentist is very nice….100 percent recommended, if u visit Vietnam please drop-by here
Reply from the clinic
Thank you for your amazing feedback! We’re glad you enjoyed our service and hospitality. Trung and our dentist really appreciate your kind words
The service was amazing, the staff was super nice, helpful and professional. I’d definitely recommend it!
Reply from the clinic
Thank you very much! Hope to see you soon!
This place was efficient and good value for money. The dentist was gentle, and they have multiple seats so if you go with someone else there are a few dentists on standby.
Reply from the clinic
Thank you for your kind review! We’re glad to hear that you found our service efficient and good value for money. It’s great to know you felt comfortable with our gentle dental care. We’re also happy that our team setup made your visit convenient when coming with others. We truly appreciate your feedback and hope to see you again!
Super friendly staff and very informative. We came as walk-ins. We had to wait 15 minutes to get in the chair. Teeth cleaning was 500k VND. I felt super safe in the staffs hands. Info: I was not encouraged for this review
Reply from the clinic
Thanks for your detailed review!
Very friendly people working here. I got a teeth clean & polish, it was a very thorough job & the dentist was very gentle. My teeth look really good
Reply from the clinic
Thank you for your valuable review.
Had a good experience with viet bi premium. Clean, friendly and helpful. 😄 …
Reply from the clinic
Thank you very much!
I am absolutely terrified of going to the dentist but psyched myself up enough to go for ultrasonic cleaning and I'm very glad I did. The dentist was gentle, professional and kind, and although during the initial consultation she identified the need for some small fillings, I was put under no pressure to get them - they realised I was scared, but it's also not a high-pressure place - but after…
Read the rest of this review
the cleaning I felt confident enough to get them done rather than wait and risk my longterm dental health. The equipment they use is top-notch, treatments affordable & completed to a high standard. It was the least unpleasant cleaning or filling I've had, which as a phobia sufferer is the absolute highest praise I can give!
Reply from the clinic
Thank you for your wonderful review! Your review is a great source of encouragement for us.
I did scaling and teeth polishing, very friendly staff and im very happy with the results!
Reply from the clinic
Thanks for your review!!!
Highly recommended, I went for an emergency and they helped me immediately!
Reply from the clinic
Thank for your good experience!
My tooth cleaning was quick and efficient :) Great value!
Reply from the clinic
Thank for your review!
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