Patients
Reviews of Trust Dental Care.
Tijuana, Mexico. 279 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.6 out of 10
Overall score
Trust Dental Care is a well-established Tijuana clinic operating since 1998 with strong tourist infrastructure including free border transport, transparent pricing, and a bilingual team. The AACD credential for the lead dentist is inconsistently stated across pages (candidate vs full member), and the review set shows 0 verified out of 50 with duplicate reviewer names, warranting caution. Core value proposition for US border patients is compelling.
Authenticity
5/10Baseline 8: website, named doctors, 279 Google reviews. -2 medium manipulation (0 verified/50, duplicate reviewer names). -1 AACD status inconsistency across pages. Final 5.
Treatment quality
7/10Baseline 8: repeat patients, bone graft/implant cases documented. -1 medium manipulation signal. 1-star RN warning re implants noted. Final 7.
Cleanliness
8/10Baseline 8: consistently praised across diverse reviews, new modern office mentioned by multiple patients. No deductions. Final 8.
Team
7/10Baseline 8: multiple named doctors verified in reviews (Arath, Arely, Hernandez). -1 AACD credential inconsistency (candidate vs member). Final 7.
Price value
9/10Baseline 9: published prices ($799 implant, $3,196 All-on-4), dedicated pricing page, 70-77% savings vs US clearly documented. No deductions. Final 9.
Tourist suitability
9/10Baseline 9: free border transport, hotel coordination, fully bilingual, 3-5 min from San Diego border, Mon-Sat hours. Final 9.
What comes up well
- Operating since 1998 - one of Tijuana's longest-established dental clinics
- Free luxury border shuttle service confirmed by multiple independent reviewers
- Published implant pricing: $799 per implant, All-on-4 from $3,196
- In-house lab with 3D CT, 3D printing, and Dentsply Sirona digital X-rays
- Multiple named dentists independently verified in patient reviews
Points to weigh
- 0 of 50 reviews verified; duplicate reviewer names (Kevin Arellano, Alexis Altamirano appear twice each)
- AACD credential inconsistency: homepage claims active member, team page says accreditation candidate
- 1-star review from an RN warning against implants - isolated but clinical concern noted
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 279 reviews
My Dental Work has been nothing but problems going back and forth 4 times every time I had to wait the hole Day from opening to closing I finally got tired and stop going to them had to go somewhere else please save your time and money and go elsewhere if I Could I would give them 0 stars
Reply from the clinic
Response from the owner Edited 2 years agoDear Yareli I appreciate you taking the time to share your experience with us, and I want to express my sincere apologies for the challenges you encountered during your … More
Update as of Nov. 2023. After 3-4 years of 3 crowns and root canals done, pretty much all of them failed. Just had one of them removed due to constant infection and the way things …
Reply from the clinic
Thank you for providing an update on your experience with Trust Dental Care, and I want to express my sincere apologies for the challenges and dissatisfaction you've encountered since your initial review. … More
Traveling from Massachusetts to Trust Dental has been a great experience. A driver picked me up at the border and brought me right to the office. The staff is very nice and informative and all the equipment used is top of the line. It is …
Reply from the clinic
Thank you so much for taking the time to visit Trust Dental Care! We're thrilled to hear that you enjoyed your experience with us. Your feedback is invaluable to us, and we're delighted to know that you had a positive impression. … More
I’d recommend avoiding this place. I had high hopes, my friend and I both got crowns done less than a year ago, got over $1k worth of work done between us, both had different dentists, and both of our crowns have already broken and have to get replaced. Don’t risk your time, money, or comfort.
Reply from the clinic
I am sorry to hear about your experience with the crowns. We sincerely apologize for any inconvenience caused. Your feedback is important, and we take it seriously. Please contact our office directly so we can address and rectify the situation promptly.
Very expensive place, essentially same as US prices. The visit was priced at 60$, which included a cleaning and a thorough examination of teeth health. Before being attended, I asked how much a filling would be since I was coming in with a …
Reply from the clinic
Dear Eunicia, Thank you for your feedback. We understand your concern about our prices and … More
I recently had a root canal, crown, mouth guard, and several fillings at Trust Dental. Everything about the experience was great! Dentists did a great job and were kind and knowledgeable. Front office was very helpful. The driver met me …
Reply from the clinic
We appreciate your review, Linda. We are thrilled that you enjoyed working with Trust Dental Care so much. It was our pleasure to provide convenience and comfort to your experience! We also are glad to hear how much you liked having our … More
I've been a patient with Trust Dental for at least 8 years. Their current office is beautiful! It was recently constructed and the facility still feels brand new. …
Reply from the clinic
Thank you so much for being a loyal patient with Trust Dental for the past 8 years! We truly appreciate your kind words and the time you took to share your experience. … More
$124 for 1 filling….other places nearby do the same for $60 per filling. Even in the states a filling will cost $180 (and at least it’s close to us). This place is kind of a rip off! Most reputable places (even in TJ) will have their …
Reply from the clinic
Dear Jessie, Thank you for your feedback. We understand your concern about our prices and … More
i have been going here for quite some time now. Last trip i had three root canals and two crowns .They also redid one of the crowns that was put in a bit ago because they said it was moving and there was no charge for …
Reply from the clinic
Thank you so much for sharing your long-term experience with us! We are thrilled to hear about the positive outcomes of your recent dental procedures, including the root canals and crowns. … More
Needed my tooth extracted and it went really well. The pick up at the border to the visit went well. People are great there and they make visit very welcoming. The price was definitely awesome too. Will be going back for implants next!
Reply from the clinic
We are delighted to hear about your positive experience with us! Thank you for sharing your feedback on your tooth extraction, and we're pleased to know that the pick-up at the border and your overall visit went smoothly. … More
When I found myself in need of a root canal plus some other dental work, I decided to give the Tijuana dental clinics a try. After talking to a few different ones I came across trust dental care. What won me over was that they offered …
Reply from the clinic
We are truly grateful for your positive feedback and for choosing Trust Dental Care for your dental needs. It's wonderful to hear that our transportation service from San Diego played a part in your decision, and we're thrilled that you had … More
Loved the service and my teeth look wonderful. Deny was very helpful and knew what she was doing. Worth the cross to TJ for dental work.
Reply from the clinic
Thank you so much for sharing your positive experience with us! We're delighted to hear that you loved the service and are pleased with the results of your dental work. It's fantastic to know that Deny provided helpful and knowledgeable … More
The best dentist I've ever had! All their tech tech is top notch. Their dentists are very skilled and patient. Their English is good. And the cost is only 40% of what you would pay in the US. Also, they don't upsell. …
Reply from the clinic
We sincerely appreciate your glowing feedback! It brings us immense joy to hear that you consider us the best dentist you've ever had. Providing top-notch technology, skilled and patient dentists, along with effective communication in … More
Fantastic experience. Better than any American dental experience I’ve had! They picked me up right across the border, the care was fast, efficient, excellent, and affordable. Incredible customer service from beginning to end. Can’t recommend highly enough.
‼️‼️‼️‼️‼️Please at all cost avoid going to this dentist ‼️‼️‼️‼️‼️‼️ Went there 2 yrs ago to get crowns and they fell already!! I called and called and all I got for them was “we will reviewing your case and call you back “ they …
Reply from the clinic
We are genuinely sorry to hear about your experience, and we understand your frustration. We sincerely apologize for any inconvenience and disappointment you have faced with the crowns you received from our dental office. … More
Terrible experience. Told us they’d work with our dental insurance. After some work done we were charged $200 and given a receipt that is useless to submit to our insurance. They also asked for our personal info which we stupidly trusted to …
Reply from the clinic
Thank you for bringing your concerns to our attention, and we genuinely apologize for any confusion or frustration you've experienced. We want to address your feedback and provide clarification regarding our billing process. … More
Excellent service and great customer service; it's an excellent clinic, highly recommended. I'm very satisfied with the work.
Reply from the clinic
Thank you so much for your kind words! We are delighted to hear that you experienced excellent service and customer care at our dental clinic. Your satisfaction is our top priority, and we are pleased to know that you are very happy with … More
For one my treatment plan wasn't created by a specialist but by a worker . I originally went to get a root canal but after being in there a few hours I wasn't going to let them do a work like that on my teeth . Thank God I listened to my …
Reply from the clinic
We sincerely apologize for the challenges and discomfort you experienced during your recent visit to our dental clinic. Your feedback is of utmost importance, and we regret that your expectations were not met during your treatment. … More
Good experience overall fast friendly service. Most eployees were bilingual was a plus. Wisdom tooth extraction was quick and painless. Very clean facility made it very welcoming Will definitely use them again .
Reply from the clinic
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a fast and friendly service, and we appreciate your kind words about our bilingual staff. Ensuring effective communication is … More
Highly recommend Trust Dental Care. They are very professional and make you feel welcomed as soon as you step in their office. Very clean and elegant office. Dr. Marina was great always making sure I was comfortable through my entire procedure and the rest of the staff as well. Completely worth it
Reply from the clinic
We thank you very much for your opinion, it gives us great pleasure to be able to assist you, we hope to see you again soon to continue helping with your oral health
Hands down awesome experience here. They are 10 x's better than the local "best" in Santa Barbara where i live. Highly Recommend!!
Reply from the clinic
Thank you for sharing your awesome experience with us. It's truly heartening to hear that you found our services to be 10 times better than the local options in Santa Barbara. Your recommendation means a lot to us, and we appreciate your confidence in our dental care.
Krystal, Jorge and David did an excellent job helping me out with all my questions ❤️❤️❤️
Reply from the clinic
Thank you Julissa, for allowing us. serve you, we hope to see you again
we had a productive visit to Trust Dental and the office was very helpful sending me claim forms to submit to the insurance company. My e-mails were answered withing a day. Thank you
Reply from the clinic
Thank you for allowing us to help you, we hope to see you again soon.
I had the best experience with Trust Dental. Everyone I dealt with from start to finish were wonderful. Everything is explained thoroughly, the facility is top notch, very clean and very professional. Charlie was super funny and made you …
Reply from the clinic
Thank you for your very kind words! We're super happy to hear that you had a great experience with us, can't wait to have you back in the future 😊 …
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