Patients
Reviews of The Lisbon Smile Clinic.
Lisbon, Portugal. 31 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 31 reviews
Very positive experience, due to the service and quality provided.
Reply from the clinic
Hi Maria! We're so glad to hear you're satisfied with our service :)
Employees chatting amongst themselves. I visited the clinic as a patient and yes, it was embarrassing to watch staff talking amongst themselves instead of attending to clients.
Reply from the clinic
Hello, Rui! Good afternoon, we searched for your name in our database and were unable to find it. We believe your comment is for another company.
I've had several treatments and they've been great from start to finish. Very professional. Dr. Andréia is excellent. I highly recommend her.
Reply from the clinic
Thank you so much for your feedback! We are very happy with your trust in our work and the great experience you had. It's a pleasure to take care of your smile!
We visited this dental clinic with our child. We have had successful and positive visits here before, which is why this experience was especially disappointing. During this appointment, our child was clearly uncomfortable. Instead of responding calmly and professionally, the doctor behaved in a rude and impatient manner, increasing the pressure rather than trying to reassure the child. When our…
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r child said that the procedure was unpleasant, the doctor reacted in an ultimatum-like way, demanding an immediate decision on whether we would continue or not. That was definitely one of the worst experiences in the clinics. Shortly after that, the doctor ended the appointment herself, visibly irritated and unprofessional. There was no attempt to de-escalate the situation, show empathy, or adapt the approach to a child patient. This behavior is unacceptable in pediatric dentistry. Children require patience, calm communication, and emotional safety. Unfortunately, this visit failed on all of those points. Based on this experience, we cannot recommend this clinic for visits with children. Update: Thank you for the clinic’s response. I will await further contact by email.
Reply from the clinic
Dear Andrii, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent visit did not meet the standard of care and professionalism that you had previously experienced at our clinic, especially during an appointment involving your child. Please be assured that we are reviewing this situation internally with great attention in order to fully understand what occurred and to take the appropriate steps. We will be reaching out to you directly to further discuss the matter and address your concerns. Once again, thank you for bringing this to our attention. Your feedback helps us improve and ensure the highest standard of care for all our patients and families. Kind regards, The Lisbon Smile Team
Outstanding dental clinic. I’ve messaged them via WhatsApp, got an appointment booked for next day in less than 5 minutes. All staff spoke perfect English. My dentist - Dr. Joana - was polite and professional. Got my chipped - front tooth fixed in under an hour for €150. The facilities and equipment are super clean and modern, and customer service is 10/10. On a busy day I recommended parking in…
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El Corte Ingles just across the street.
Reply from the clinic
Thank you for your wonderful feedback! We’re delighted you had a great experience with our team and with Dr. Joana, and that everything was quick, professional, and comfortable. We really appreciate the recommendation. Wishing you a great stay in Lisbon!
Modern equipment, good service. Cleaning, panoramic x-ray, fluoride. €85 good price
Reply from the clinic
Thank you so much for your review! 😊 We’re really happy we could help you. …
I had an appointment with the hygienist Patricia and everything went very well, she was always helpful and very friendly.
Reply from the clinic
Thank you so much for your feedback! We are very happy with your experience and trust in our work. It's a pleasure to take care of your smile!
I want to leave an honest review of Lisbon Smile. To be fair, the quality of treatment was good, and the doctors were polite and professional. However, the clinic has serious operational issues that affected my overall experience. The biggest problem is refund handling. My insurance covers 70% of treatment costs, but even after insurance confirmation, the clinic keeps the money for too long…
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ng instead of refunding it promptly. The process repeatedly follows the same pattern: • I have to send reminder emails, • the clinic asks again for bank details I had already provided, • the refund is still delayed, • and I’m encouraged to leave the balance for future treatment. From a patient’s perspective, this looks like systematic delay rather than a clear and transparent reimbursement process. There are also scheduling issues: even when arriving on time, waiting times can be long, and this can stretch the treatment timeline. So yes, the treatment itself was good — but the administrative side (especially refunds) was not. Patients should not have to chase their own money.
Reply from the clinic
Thank you for your feedback. We’re glad to hear that you were satisfied with the quality of the treatment and the professionalism of our doctors. At the same time, we’re sorry that your experience with the administrative side did not meet the same standard. Your comments are important to us and will be taken into consideration as we continue working to improve our processes and patient experience. The Lisbon Smile Team
I went to have a filling done on a tooth that had become too high, and I returned to the clinic 4 hours later to have the tooth in question ground down. Without checking which tooth had been restored (as she had done 4 hours earlier), the dentist Joana Lourenço proceeded to grind down the tooth opposite the one with the filling. As she said, "the support point is completely eliminated." She did…
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did not admit the mistake, and this was confirmed by Dr. Miguel Alves (an excellent doctor who made me return to the clinic), who corrected the tooth that was causing problems and also polished the tooth that had been erroneously damaged. The clinic immediately polished the tooth damaged by the other dentist but did not offer me any compensation for the damage. The incident was recorded in the complaints book. If you schedule an appointment there, I recommend avoiding the aforementioned employee. We all make mistakes, but not admitting the mistake of causing damage that could include solutions is unacceptable when it comes to healthcare professionals.
Reply from the clinic
We sincerely regret the situation you describe and appreciate your feedback. We take this type of occurrence with the utmost seriousness and regret that your experience did not meet the standard of care and professionalism we uphold. We … More
I want to express my gratitude to Dr. Joana Lourenço, who has already restored 3 of my teeth. She is extremely professional, very careful, and kind, always making me feel comfortable. I have been a patient at the clinic, which I recommend not only for their professionalism, starting at reception, but also for the overall atmosphere and confidence they inspire.
Reply from the clinic
Thank you for your comment and for your trust in Lisbon Smile. 😊 It's great to know that the restorations went so well and that Dr. Joana Lourenço made you feel comfortable and safe. We are also very pleased to have our service and environment recognized. Count on us!
Amazing service for me as a traveler without insurance. Same day booking via WhatsApp, €85 for panoramic x-rays and cleaning, in and out in less than an hour. The only downside was that it costs an extra €30 to have your x-rays emailed.
Reply from the clinic
Thank you so much for your review! 😊 We’re really happy we could help you with a same-day appointment and make everything quick and smooth. Safe travels! …
Excellent service, easy booking and very friendly staff! Everybody respected that I didn’t speak Portuguese and were happy to speak in English. I was treated by Dr. Andreia, she was sweet, extremely helpful and masterful in her work. It’s not every day that you can say you had a pleasant experience at the dentist, however today was that day for me. Thank you, I will be back.
Reply from the clinic
Thank you very much for your review! We are very happy with your trust in our work. It's a pleasure to take care of your smile!
Dra Carolina and Dra Marta are wonderful! Highly recommend place when you need some complicated dental treatments done.
Reply from the clinic
Thanks for the lovely review! 😊 Dr. Carolina and Dr. Marta will be so glad to hear this. We’re happy we could help, and we appreciate your trust and recommendation. …
We visited this dental clinic with our child. We have had successful and positive visits here before, which is why this experience was especially disappointing. …
It’s a bit pricey but the clinic is very clean and the dentist was super super nice! I am definitely coming back.
Reply from the clinic
Thank you for your review! 😊 We’re really happy you felt comfortable and well looked after. Hope to see you again soon! …
Excellent dental care and service. The receptionist was very polite and the dentist super friendly and professional. Would highly recommend!
Reply from the clinic
Thank you so much for your kind review! 😊 We’re really happy you felt well looked after by our receptionist and dentist. We truly appreciate the recommendation! …
I felt very well taken care of at the Lisbon Smile Clinic. The receptionists answers me quick through email and the doctors are very kind and patient.
Reply from the clinic
Thank you for your kind review! 😊 We’re so happy you felt well taken care of. Our reception team and doctors will really appreciate your words! …
I’ve been going here for years, and always have a wonderful experience. The staff are caring and professional, highly recommend.
Reply from the clinic
Thank you so much for your loyalty and kind words! 😊 We’re really happy you’ve had wonderful experiences over the years. Your recommendation means a lot! …
A really good clinic I can totally recommend, the doctor Tomas explains everything super clearly, and the treatment was great and fairly priced No photos, sorry
I get my lip hygiene done at this clinic and I really like it. My whole family goes there.
Reply from the clinic
Hello, Elena Sidorenko! Thank you for entrusting us with the joy of your family :)
The staff of the Lisbon Smile Clinic and Dr. Artur Galmeiro in particular, are first class professionals. I have absolutely NO hesitation in recommending them for any intervention you may need while in Lisbon.
Reply from the clinic
Hi Nikki! Thank you so much for your comment. The whole team is very happy to know that we are doing a good job. It's always a pleasure to have you here!
Coming from Switzerland as a Portuguese citizen found this clinic trough my girlfriend online research, did not disappoint, Every session is and the treatments has been above expectations. Thanks to all the Team! 👌🏽 …
Reply from the clinic
Hello Braz! Thank you for your trust, the Lisbon Smile family will always be delighted to welcome you!
Fantastic service from start to finish. I contacted them via WhatsApp and got an appointment right away. Upon arrival, I was seen promptly and a 3D scan of my teeth was done. The next day, I returned to pick up my bruxism guard. I’ll be back!
Reply from the clinic
Hello, Nökkvi! What a joy to have you at our clinic! Our doors will always be open for you.
Best dentist. From wisdom teeth removal to Invisalign to whitening to basic cleanings; Lisbon Smile clinic is a 10/10. Would highly recommend.
Reply from the clinic
Hi Bianca! Our team was very happy and grateful for your comment, thank you for your trust in our work.
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