Patients
Reviews of Sonria Clinicas Odontologicas.
Cali, Colombia. 112 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 112 reviews
Good chat support
Reply from the clinic
Hi Gladys! Thank you so much for your trust and for taking the time to recommend our Sonría … More
Excellent service 😉 …
Reply from the clinic
Hi Rocio! Thank you so much for your trust and for taking the time to recommend our Sonría … More
Excellent service.
Reply from the clinic
Hi Paola! Thank you so much for your trust and for taking the time to recommend our Sonría … More
Dear Sir/Madam, I am writing to formally file a complaint regarding an incident that occurred on April 25th of this year at your dental clinic. I had an appointment scheduled for 11:45 a.m., which was booked directly by your reception staff. Upon arriving promptly, I checked in and was instructed to go to the second floor to be seen. However, after waiting approximately an hour without being…
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ing called, I returned to inquire about the reason for the delay. At that time, I was informed that the appointment had been incorrectly scheduled, as it was with a different dentist (Dr. Paola) and not the one initially assigned, which demonstrates a lack of internal organization. This situation caused me considerable time loss, as well as personal inconvenience, given that I had made time for my appointment and kept the appointment as agreed upon by your staff. I believe that this type of error represents a lack of respect towards patients and users of your services. Therefore, I request: - A formal explanation of what happened. - Corrective measures to prevent this type of situation from happening again. - Priority rescheduling of my appointment, guaranteeing proper service.
Excellent service, they are friendly and quick, explain things very well, and are very helpful.
Reply from the clinic
Hi Samy! Thank you so much for your trust and for taking the time to recommend our Sonría clinic. Remember, together we'll keep the power of your smile alive. 🧡
Great service, excellent advice, outstanding customer support, and very good financing and payment options. I highly recommend them.
Reply from the clinic
Hi John! Thank you so much for your trust and for taking the time to recommend our Sonría clinic. Remember, together we'll continue to keep your smile powerful. 🧡
Delighted with the service from beginning to end of the consultation, I recommend them 10 out of 10
Reply from the clinic
Hi Cesar! Thank you so much for your trust and for taking the time to recommend our Sonría clinic. Remember, together we'll continue to keep your smile powerful. 🧡
I do not recommend it; the service is very bad, especially from the reception staff, and the facilities smell bad.
Reply from the clinic
Hi Javi! We want to help you find a solution. Please send your request to [email protected], including your full name, ID number, and phone number. You can also contact us at 6013144300. We look forward to your response.
The receptionist is very rude and serves customers reluctantly. Diana Carvajal
Reply from the clinic
Hello Claudia! We want to help you find a solution. Please send your request to [email protected], including your full name, ID number, and phone number. You can also contact us at 6013144300. We look forward to your response.
I want to express my dissatisfaction with the service provided at the Sonría Tequendama location, specifically with Dr. Dania Botero. It's not the first time I've arrived on time and been made to wait much longer than expected. Today, August 4th, I arrived at 4:40 p.m. for an appointment scheduled for 5:00 p.m., and it's now 6:08 p.m., and I still haven't been seen. I find it unacceptable that…
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t an institution with such high prices has such poor service in terms of punctuality and communication with patients. I believe that respecting patients' time is fundamental. If the appointment isn't going to take place at the scheduled time, they should at least inform patients in advance. Unfortunately, because of experiences like this, I wouldn't recommend their services.
Two hours to be served at Sonria Centro cleaning service, what terrible customer service
Reply from the clinic
Response from the owner Edited a year agoHello We want to offer you a solution. Please share your information with us: full name, identification number, and contact phone number, by emailing [email protected]. We will respond as soon as possible. Thank you.
Poor service, they fail to comply with the treatment conditions, they are disorganized with the processes and make the user waste a lot of time waiting, only to be told when they are attended to that they do not have the necessary elements.
Reply from the clinic
Hello, Dahiana! We want to help you. Please share your information with us: full name, ID number, and contact phone number. Send this information to [email protected], and we will get back to you as soon as possible. Thank you.
I arrived in Soria with a diagnosis from another clinic for a root canal, but in Soria they told me they could save my tooth. They did the procedure; the pain I felt was sensitivity, which is normal when a filling falls out or the tooth is exposed. They cleaned it, and there was no need for a second opinion. It's always better to get a second opinion; sometimes paying a little more saves you more.…
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Thank you, Dr. Anthony Sonría Centro Cali.
Reply from the clinic
Hello, Jeimy! Thank you so much for your trust and for taking the time to recommend our Sonría clinic. Remember, together we'll continue to maintain the power of your SMILE. 🧡
In my experience, the service is very slow; they give you an appointment at a specific time and then attend to you 45 minutes after the scheduled appointment.
Reply from the clinic
Hi Herman! We want to help you. Please share your email address so we can contact you, or send us a private message with your information so we can assist you. We'll be waiting for your reply.
The worst place in all of Colombia. I paid for my entire orthodontic treatment in cash, and they took advantage of me. They made me miss trips from abroad, changed my doctor, and the one who continued my treatment removed it, causing my teeth to become crooked again. They didn't take any responsibility for anything. That place should be shut down forever. Don't give me that "I sent a private…
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message" excuse; I went in person and they didn't come up with anything. I think a lawyer is all I need to file a class-action lawsuit against them.
Reply from the clinic
Hi, Monik! We want to provide you with a solution. Please share an email address where we can contact you or send us an internal message with your information so we can help you. We'll be waiting for your response.
The appointment was scheduled a month in advance. And then we have to wait two hours to be seen.
Reply from the clinic
Hello, Samuel! We want to offer you a solution. Please expand your request by emailing [email protected], including your full name, identification number, and contact phone number, or by sending us a private message so we can assist you. We will be waiting for your response.
Good afternoon, I am writing to you again. My case number is 4330548. Once again, I am requesting a refund. I have been waiting for a positive response for two years now. You have crossed the line of abuse. What a lack of respect and irresponsibility! You failed to honor the agreement. I am very frustrated for two reasons: the treatment I received was terrible; I had one tooth fractured and…
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three extracted at an exorbitant cost. Please, no more! I am being harmed by paying the bank interest while you are using my money, knowing your high fees. Please don't harm me any further. Have some compassion, as I paid for something that was unsatisfactory, and I am grateful for all the time I have spent waiting for a resolution. I await your response to this request as soon as possible.
Reply from the clinic
Hello! We want to offer you a solution. Please expand your request by emailing [email protected], including your full name, identification number, and contact phone number, or by sending us a private message so we can assist you. We will be waiting for your response.
I wouldn't recommend this clinic; the costs are very high. I had braces done there a while ago, and it was the worst investment I could have made... zero professionals 🤨🤨🤨 …
Reply from the clinic
Hi Sandra! We want to offer you a solution. Please expand your request by emailing [email protected], including your full name, identification number, and contact phone number, or send us a private message so we can assist you. We'll be waiting for your response.
The service is extremely slow, more than two hours even if you have an appointment, and there's no water, so they close the bathrooms, leaving you with no way to relieve yourself during the long wait.
Reply from the clinic
Hello, Lina! We want to offer you a solution. Please expand your request by emailing [email protected], including your full name, identification number, and contact phone number. You can also contact us at PBX: 6013144300. We will be waiting for your response.
The experience wasn't very satisfactory, as they give an initial price (which is quite expensive) and don't mention that there are additional costs within the treatment; in my case, it was a plate that goes on the back of my mouth (palate), which increased my fee by approximately 280,000 pesos. They're supposed to do an evaluation for this, so next time they should make sure to discuss it…
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properly.
Reply from the clinic
Hi Sebastian! Thank you so much for your trust and for taking the time to recommend our Sonría clinic. Remember that together we'll continue to keep your smile going strong 🧡.
I lost money and time due to their negligence in losing my treatment documents, which forced me to abandon my treatment and start at another provider. They also charged exorbitant additional fees.
Reply from the clinic
Hello, Alexis! We want to offer you a solution. Please expand your request by emailing [email protected], including your full name, ID number, and contact phone number. You can also contact us at PBX: 6013144300. We will be waiting for your response.
I had a treatment for which appointments were scheduled early. I always arrived on time and was seen promptly. The staff is friendly and attentive.
Reply from the clinic
Hi Juliana! Thank you so much for your trust and for taking the time to recommend our Sonría clinic. Remember that together we'll continue to keep your smile powerful 🧡.
Waiting times are excessive; you can spend up to two hours waiting, and they serve you without any order.
Reply from the clinic
Hello, Camilo! We want to offer you a solution. Please expand your request by emailing [email protected], including your full name, identification number, and contact phone number. You can also contact us at PBX: 6013144300. We will be waiting for your response.
Never take anyone there. They damaged my wife's bite, and on top of that, ask for copies of everything. We paid something and then they made excuses and changed it. They steal, and the quality is terrible. The worst dental clinic in Colombia.
Reply from the clinic
Hello, Marcos! We want to offer you a solution. Please expand your request by emailing [email protected], including your full name, ID number, and contact phone number. You can also contact us at PBX: 6013144300. We will be waiting for your response.
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