Patients
Reviews of SmileBay Dental Surgery - Island 88.
George Town, Malaysia. 92 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 92 reviews
Fantastic service! The staff is professional and the clinic is spotless. Grateful for the excellent care. Thank you!
Reply from the clinic
Dear Anabella Munoz, Thank you so much for your compliments. Our staff and Dr are touched by your kind words. Nothing is better than a happy patient’s appreciation. Warmest regards, SmileBay Island Plaza
The staff and service provided by Smile Bay, Island Plaza, was second-to-none. The staff were welcoming and the dental staff weee attentive to my needs as a patient in their clinic.
Reply from the clinic
Dear Andrew Vergelius, We greatly appreciate your wonderful review! Thank you for being loyal to us and giving us a wonderful opportunity to serve you. It is our desire to keep you satisfied with pour services. You are our inspiration in doing our very best. Thank you and remember, we value you! Warmest Regards, Smilebay Island Plaza
Needed repair to front tooth. The treatment from beginning to end was efficient and painless. Very satisfied with this dentist.
Reply from the clinic
Dear BWJ, We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon! Warmest regards, SmileBay Island Plaza
Friendly staff, clean and modern environment and efficient service. Dr Lim Han Chuin was thorough and explained procedures well. Overall, a positive experience. Smile Bay is to be recommended.
Reply from the clinic
Dear Manu Brangers, We greatly appreciate your wonderful review! Thank you for being loyal to us and … More
Dr Lim and her staff at Smile Bay are truly wonderful, caring and professional. We have had our teeth scaled and polished many times since coming to Georgetown and have always been happy with the results. This time we both got mouthguards and everything was perfect. Dr. Lim worked with the lab to fit in our time frame of heading back home. We really appreciate her efforts. Thank you, we'll be…
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back!
Reply from the clinic
Dear B Bombardier, Dr Lim are very thankful to you for the feedback and referrals! Our practice thrives because of referrals by our loyal patiens. We look forward welcoming you again at your next visit!. Warmest regards, SmileBay Island Plaza
Always really good ,staff really professional. Dr.Ian is really good Dentist
Reply from the clinic
Dear Petra Burton, Thank you so much for the positive feedback and heartfelt endorsement! We’re glad you love the wonderful experience we provided at SmileBay Dental Surgery, and we appreciate you helping to spread the word about us. You will always be a welcome guest. Hurry back! Warmest Regard, SmileBay Island Plaza
Always professional and handle carefully, the only place I can clean my teeth
Reply from the clinic
Dear Valued Patient, We greatly appreciate your wonderful review! Thank you for being loyal to us and giving us a wonderful opportunity to serve you. It is our desire to keep you satisfied with pour services. You are our inspiration in doing our very best. Thank you and remember, we value you! Warmest Regards, Smilebay Island Plaza
Very professional dentist and staff. This is my third time visiting them and never experience pain after treatment. I had root canal treatment and it was very easy with the comfort from doctor Lim and her staff. Very recommended.
Reply from the clinic
Dear Bun Sem, We greatly appreciate your wonderful review! Thank you for being loyal to us and giving us a wonderful opportunity to serve you. It is our desire to keep you satisfied with pour services. You are our inspiration in doing our very best. Thank you and remember, we value you! Warmest Regards, Smilebay Island Plaza
Smile Bay dental has been our “go to” dental clinic for our entire family. The staffs are very responsive to our requests for appointments, the clinic is clean and well kept and Dr Ian is an excellent dentist. My hubby and I had recently had our crowns done by Dr Ian and we were very pleased with the outcome. The clinic is equipped with the latest technology and Dr Ian himself will make sure…
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it’s a painless procedure. Highly recommended to anyone who needs to have his or her teeth fixed!
Reply from the clinic
Dear Dellice Tay, Thank you so much for the positive feedback and heartfelt endorsement! We’re glad you love the wonderful experience we provided at SmileBay Dental Surgery, and we appreciate you helping to spread the word about us. You will always be a welcome guest. Hurry back! Warmest Regard, SmileBay Island Plaza
Excellent care provided during the extraction of 4 teeth of my son. Dr Chin Mei Yun is excellent with kids and my son recovered within hours of teeth extraction. We are from the US and the service provided here was no less than what we get back home.
Reply from the clinic
Dear Anuj Mishra, Thank you very much for your review! We're so glad to have seen your kids grow … More
I recently had two crowns /two false teeth and a mouth guard replaced by Dr Lim Han Chum at Smile Bay Dental Centre in Tanjong Tokong Christine (the receptionist)handled all my queries so smoothly via emails from NZ I was very nervous going for my treatment as I have had negative experiences in the past with dentists As soon as I arrived Dr Lim Han Chum and her lovely staff quickly put me at…
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ease Dr Lim explained everything so patiently with me and was so gentle with me I can definitely say this is the most positive experience I have ever had at the dentist I am thrilled with all the work she has done on my teeth
Reply from the clinic
Dear Claire Gurunathan, We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon! Warmest regards, SmileBay Island Plaza
5 star ++. Smile bay was absolutely incredible. Emails were returned in 24 hours. Dr Ian and his staff were amazing. They rebuilt my entire mouth. Can’t say enough about the quality of their work. The clinic is new and modern. Dr Ian explained each step throughly. And special thanks to Christine Lee who scheduled my appointments and made this happen as I traveled from USA. I would recommend…
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smile bay
Reply from the clinic
Dear Mr.Mike, Thank you so much for your compliments. Our staff and Dr are touched by your kind words. Nothing is better than a happy patient’s … More
Dentist are friendly, gives good advice and did a good job.
Reply from the clinic
Dear Henson Quek, We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon! Warmest regards, SmileBay Island Plaza
Chipped a tooth so I went to SmileBay at Island Plaza. Got in straight away and was out of there 30-40 minutes later. Now that's what I call service.
Reply from the clinic
Dear John L, Thank you so much for the positive feedback and heartfelt endorsement! We’re … More
We were first impressed by SmileBay before we even got to Malaysia. We knew we wanted to get a lot of dental work done in not a lot of time (6 weeks) so we started doing research on dentists before we left Canada. We narrowed it down to 2 clinics. I reached out via WhatsApp outside of their office hours with some questions and hoped to hear back within a few days. When Smile Bay responded back…
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in minutes to answer my questions, I knew it was the place for us. When we arrived in Penang, we met with Dr. Yong and he put together a treatment plan that met our timeline and scheduled everything in advance so we could still enjoy our vacation. Kelly and the girls at the Island Plaza location did an amazing job of looking after us and following up with us after the visits to see how we were doing. Their planning allowed us to get cleanings, night guards, crowns and even Straumann implants done during our time in Penang. Their care didn’t stop there. Once we were back home in Canada, we reached out to them for some of our records and they responded almost immediately with the information we needed even though it was outside of work hours. We 100% recommend SmileBay and plan on returning to Penang for our future dental care.
Reply from the clinic
Dear Liz S, Thank you so much for taking the time to write such a wonderful review! We're thrilled to hear that you had a great experience with us from the moment you contacted us in Canada to your final follow-up after returning home. We're glad that we were able to meet your expectations and provide you with the dental care you needed in a timely and efficient manner while still allowing you to enjoy your vacation in Penang. Dr. Yong and Kelly, as well as the rest of our team, take great pride in providing excellent care to all of our patients. We appreciate your recommendation and look forward to welcoming you back to SmileBay in the future for your dental care needs. Thanks again for your kind words! Warmest Regards, SmileBay Island Plaza
I was treated by Dr.Yong for wisdom tooth extraction. It was overall a very good experience and impressed as the procedure was over before i knew and was painless. The service I received from everyone there was great. Highly recommended!!
Reply from the clinic
Dear Cindy Kee, Thank you so much for the positive feedback and heartfelt endorsement! We’re glad you love the wonderful experience we provided at SmileBay Dental Surgery, and we appreciate you helping to spread the word about us. You will always be a welcome guest. Hurry back! Warmest Regards, SmileBay Island Plaza
First class treatment and service from first contact by email. I was on holiday from the UK when I broke a tooth and needed a crown. They saw me the next day, and did the prep work. The following day I was fitted with a new porcelain crown …
Reply from the clinic
Dear Henry Bell, Thank you for taking the time to write such a positive review. We're happy that your broken tooth was solved by a crown and that you enjoyed your experience with us, especially Dr Ian and our friendly staff. Warmest Regards, Smilebay Island Plaza
As a Malaysian working and living in Ireland, I always comes back once a year for teeth scaling. Dr Ian, along with his good communication, smooth technique, and SmileBay high-tech equipments, always ensure I have the best and comfortable experience 👍🏻 …
Reply from the clinic
Dear Zhen Jing, Dr Ian are very thankful to you for the feedback and referrals! Our practice thrives because of referrals by our loyal patiens. We look forward welcoming you again at your next visit!. Warmest regards, SmileBay Island Plaza
Absolutely the best dentist I've been to in my travels around the world. Dr Ian speaks perfect English and takes the time to explain things and options. High tech modern x-ray machine. Reasonable prices.
Reply from the clinic
Dear NJ P, Thank you so much for your positive comments! We are truly grateful to you for choosing us as your dental service provider and giving us the opportunity to serve you. We will continue to strive for excellence! It was a pleasure having you in the clinic, and we look forward to welcoming you back in near future ! =) Warmest Regards, SmileBay Island Plaza
Dr Ian is a very friendly and experienced doctor. My mother who had issues with her dentures was very pleased with the service that was provided. And the prices are reasonable as well!
Reply from the clinic
Dear Timothy Ng, Dr Ian are very thankful to you for the feedback and referrals! Our practice thrives because of referrals by our loyal patients. We look forward welcoming you again at your next visit!. Warmest regards, SmileBay Island Plaza
Excellent service - I’m terrified of dentists normally but Dr Ian and staff are always reassuring and professional. Reasonable cost too
Reply from the clinic
Dear Rosemary Godfrey, Thank you so much for your compliments. Our staff and Dr are touched by your kind words. Nothing is better than a happy patient’s appreciation. Warmest regards, SmileBay Island Plaza
I stopped by to have a tooth removed, as a tourist. An expat relative booked my appointment. Absolutely fantastic service. Fast, easy, incredibly professional, handled entirely in English, and the dentist I dealt with (Ian) was an absolute …
Reply from the clinic
Dear Steve D, Thank you so much for your positive comments! We are truly grateful to you for choosing us as your dental service provider and giving us the opportunity to serve you. We will continue to strive for excellence! It was a pleasure having you in the clinic, and we look forward to welcoming you back in near future ! =) Warmest Regards, SmileBay Island Plaza
I was seen immediately and received first rate treatment. My new crown fits perfectly and I got it in a just a few hours. Highly recommended!
Reply from the clinic
Dear Mark Breger, Thank you so much for your positive comments! We are truly grateful to you for choosing us as your dental service provider and giving us the opportunity to serve you. We will continue to strive for excellence! It was a pleasure having you in the clinic, and we look forward to welcoming you back in near future ! =) Warmest Regards, SmileBay Island Plaza
Highly recommended - recently had my second implant with them and the whole process was painless. Delighted with the result. The staff are very friendly and the dentist is excellent. Thanks to all at Smile Bay Dental.
Reply from the clinic
Dear Justin Kerr, Thank you so much for your compliments. Our staff and Dr are touched by your kind words. Nothing is better than a happy patient’s … More
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