Patients
Reviews of SmileBay Dental Surgery - Air Itam.
George Town, Malaysia. 96 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 96 reviews
I've been scared of dentists since I was young, but Dr. Chuah Seong Jin's professionalism and patience make me want to visit more often. Did my first teeth whitening here and absolutely love the result! Thank you, doctor, for making my teeth look beautiful before my wedding!
Reply from the clinic
Thank you so much for your kind words, Ms Fiozznah tan! We’re thrilled to hear that you had a positive experience with Dr Chuah Seong Jin. Your feedback truly means a lot to our Dentist and team and motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Congratulations on your new marriage :) Best wishes, Smilebay Air Itam
My favourite place for getting my teeth cleaned~ Clean and well maintained facilities and environment, especially with the white …
Reply from the clinic
Dear Marcus Tye, Thank you so much for taking the time to leave feedback for us! We truly appreciate your insights and are glad to hear your thoughts. Your feedback helps us improve and provide the best possible care. If you have any further comments or need additional assistance, please don’t hesitate to reach out. Best regards, Smilebay Air Itam
Dr Leong was my braces dentist. She is very soft spoken and cares about her patients. She would explained in detail for every case, she would suggest things that necessary and i feel so comfortable and happy throughout almost 4 years of my braces journey.
Reply from the clinic
Dear Cahaya Puteri, Thank you so much for taking the time to leave feedback for us! We truly appreciate your insights and are glad to hear your thoughts. Your feedback helps us improve and provide the best possible care. If you have any further comments or need additional assistance, please don’t hesitate to reach out. Best regards, Smilebay Air Itam
Dr Leong comes highly recommended. I had a wisdom tooth extracted by her and it was done very professionally. The entire process was painless and swift. She was very attentive to make sure that I was well anaesthetised before commencing the extraction. The clinic also followed up with making sure I’m well after the procedure. It has made the entire experience very comforting.
Reply from the clinic
Dear Melvin Ng, Thank you so much for taking the time to leave feedback for us! We truly … More
Dr. Leong is a very gentle and good dentist. She never hurts me during follow-up visits. The front desk lady is pretty and responsible. She reminds me the day before each follow-up visit.
Reply from the clinic
Dear Jia Heng Por, Thank you so much for taking the time to leave feedback for us! We truly appreciate your insights and are glad to hear your thoughts. Your feedback helps us improve and provide the best possible care. If you have any further comments or need additional assistance, please don’t hesitate to reach out. Best regards, Smilebay Air Itam
This is a highly recommended dental clinic, and I've been going there for years and still stick with it. First, thank you to Dr. Khoo and Dr. Chuah Seong Jin for their professionalism and patience. They're considerate and provide the best treatment for each patient. The nurses are also very friendly and work well with the doctors. Finally, I have to mention the beautiful and kind receptionist.…
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😁 She always reminds me of my appointment time beforehand, and carefully explains all the necessary precautions after my treatment. I can always ask any questions via WhatsApp, and she'll answer them all. 👍🏻👍🏻👍🏻
Reply from the clinic
Dear Chong Hui Ting, Thank you for your continued support and recognition of Ayer Itam Smile Dental … More
I recently had a root canal treatment and crown placement at SmileBay, and I couldn’t be more satisfied with the care I received. From start to finish, the entire process was handled with professionalism, expertise, and genuine care for my comfort. Dr. Khoo and the team were incredibly thorough, explaining each step of the procedure and ensuring I felt at ease. The root canal itself was…
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s surprisingly pain-free, and the crown fits perfectly. The place was clean, modern, and well-organized, which made the visits even more pleasant. Truly appreciate the attention to detail and the effort they put into ensuring everything was done to the highest standard. Highly recommend SmileBay to anyone in need of dental care. Their skill and dedication to patient satisfaction are truly outstanding.
Reply from the clinic
Dear DAEW, Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are delighted to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to provide the best care possible. We will maintain our standards and thank you for you recognition! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for your support! Best regards, Smilebay Air Itam
Amazing Dental Experience for a Tourist in Penang! As a tourist in Penang, I had the absolute pleasure of visiting Smilebay Dental in Air Itam, and I cannot recommend them enough! From start to finish, the experience was seamless and professional. Their WhatsApp coordination was incredibly quick and efficient, making it easy to secure an appointment even on short notice. They provided clear…
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ar information on costs upfront, and the convenience of paying by credit card was a bonus. Dr. Chuah Seong Jin is hands down the best dentist I’ve ever experienced in my life! He took the time to thoroughly explain my X-rays in a way I could understand, ensuring I was fully informed about my dental health. The cleaning was the most thorough and comfortable I’ve ever had, and the filling was done with exceptional skill and precision. Overall, I would rate the service 10 out of 10. For anyone visiting Penang, whether you're a tourist or a local, Smilebay Dental Air Itam is a must-visit for top-notch dental care. Thank you, Dr. Chuah and the Smilebay team, for an incredible experience!
Reply from the clinic
Dear Gitte Schumacher, Thank you so much for your wonderful review and kind words about your experience … More
Firstly recommended by my son Andy, and well it turned out to be a satisfying happy experience for me. The dentist Mr Chuah is an approachable, experienced with friendly disposition and able to provide good dental care services promptly. Certainly now I can add more years to my life and smile back confidently.😁 The team of staff together are friendly and courteous makes a wholesome place…
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pleasant worth visiting for your dental needs.👍
Reply from the clinic
Thank you so much for your kind words, Mr Ooi Oon Seng! We’re thrilled to hear that you had a positive experience with Dr Chuah Seong Jin. Your feedback truly means a lot to our Dentist and team and motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Best wishes, Smilebay Air Itam
Highly recommended. Experience a warm welcome from Hooi Yee at the front desk, followed by a relaxing wait in a cozy lounge. Dr. Chuah, a highly skilled dentist, has consistently provided exceptional care for my dental needs, including scaling, fillings, wisdom tooth removal, root canal treatment, and dental crowns.
Reply from the clinic
Dear Xin Wei Tan, Thank you so much for your wonderful review! We are truly delighted to hear that you had the chance to reconnect with Dr. Chuah Ling Huey after such a long time. Your loyalty and trust in her care are incredibly important to us, and we sincerely appreciate you finding her at her current clinic. Your support not only motivates us but also helps us continue to improve our services. If there’s anything more we can do to assist you or if you have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon and continuing to support your health and well-being! Best regards, Smilebay Air Itam
Thank you to the team at SmileBay Dental Surgery (Air Itam)! Every visit, whether for cleaning, fillings, or cosmetic treatments, has been comfortable and professional. The dentists are attentive and ensure a painless and smooth experience. Grateful for their care and excellent service!
Reply from the clinic
Dear chee siang , Thank you for your rating and comment . It's pleasure to have you visited us . We are looking forward to welcome you back to SmileBay Air Itam in the future. Warmest regard, SmileBay Air Itam
No bad. The service is good, good environment, friendly staff.
Reply from the clinic
Dear Kiew Yeap, Your kind comments and feedback are very valuable to us. Please accept our sincere thanks for your recent visited. It was truly our pleasure to served you. We are happy that your experience with us was a pleasant one, and hope that we can serve you again in the future. Warmest regard, Smilebay Dental Air Itam
Hi there. Thank you so much for today. Finally get back my favorite dentist, Dr Khoo. I love this dentist and staff. I'm so comfortable when I'm there. They are all so friendly and you feel you are a priority to them. I would like to recommend to others to get treatment here. They are the best 😍
Reply from the clinic
Dear Nurul Fatin Shuhada Saad, Thank you so much for your wonderful review! We are truly delighted to hear that you had the chance to reconnect with Dr. Khoo after such a long time. Your loyalty and trust in her care are incredibly important to us, and we sincerely appreciate you finding her at her current clinic. Your support not only motivates us but also helps us continue to improve our services. If there’s anything more we can do to assist you or if you have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon and continuing to support your health and well-being! Best regards, Smilebay Air Itam
2nd appointment here just like my 1st day the service was so good!dr khoo is my fav dentist!☺️
Reply from the clinic
Thank you so much for your kind words, Ms Lina Oen! We’re thrilled to hear that you had a positive experience with Dr Khoo. Your feedback truly means a lot to our Dr and team and motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Best wishes, Smilebay Air Itam
I’m very happy & pleased to be treated by a good & caring Dr.Chuah at Smile Ayer Itam for crown treatment. They also have a friendly reception which always give her lovely smile
Reply from the clinic
Dear X Sniper, Thank you so much for taking the time to leave such a positive review! We truly … More
I had a tooth filling and it came off less than 1 year, which is not expected because the price is more expensive compare to the others. Using a toothpick become my daily activity. Disappointed.
Reply from the clinic
Hi Lucas Yiap, We notice that you previously came to us 16 months ago with a similar complaint about a dropped filling from another dentist While we ensure that all fillings are placed with the highest standards of care, several factors can influence their longevity. Occlusal habits, such as grinding or clenching and having a diet that includes harder foods, such as nuts and hard candies can create excessive pressure on fillings, leading to wear or failure over time. Furthermore, the use of toothpicks can inadvertently dislodge or damage fillings, especially if they are used aggressively. Although our fees may not be within your expectation, however rest assured that our fees are reasonable as we use high quality dental materials and the most advance dental equipment to deliver precise diagnosis and effective treatment in a spacious, comfortable and relaxing ambience. We encourage you to come in so we can assess the situation and determine the specific reasons for the filling’s dislodgment. We would appreciate it if you could contact our Customer Service Manager, Yin Yin, at 0126245688 to better address your concerns. Thank you.
Dr Chuah Ling Huey is always my first choice. Have been visiting this dental clinic for years and I’m really satisfied with the services provided ⭐️⭐️⭐️⭐️⭐️
Reply from the clinic
Thank you so much for your kind words, Ms Annee Lau! We’re thrilled to hear that you had a positive experience with Dr Chuah Ling Huey. Your feedback truly means a lot to our Dr and team and motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Best wishes, Smilebay Air Itam
Thank you Dr. Khoo Xue Chyi for your exceptional dental scaling and polishing service. Your professionalism, gentle care and attention to detail made the experience comfortable and pleasant. Highly recommended for outstanding dental care.
Reply from the clinic
Thank you so much for your kind words, Mr Ivan Robless! We’re thrilled to hear that you had a positive experience with Dr Khoo. Your … More
Dr Khoo very nice person and she gives a very good service. The staff also very friendly, I very satisfied and will recommend to my families & friends.
Reply from the clinic
Thank you so much for your kind words, Ms Siti Noor Binti Ismail ! We’re thrilled to hear that you had a positive experience with Dr Khoo. Your feedback truly means a lot to our Dr and team and motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Best wishes, Smilebay Air Itam
I had a great experience and done my treatment and filling . Will definitely be returning back for my future dental care needs because of the amazing Dr.Khoo and staff. They have affordable prices for all their services.
Reply from the clinic
Thank you so much for your kind words, Mr Michael Teoh! We’re thrilled to hear that you had a positive experience with Dr Khoo. Your feedback truly means a lot to our Dr and team and motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Best wishes, Smilebay Air Itam
The doctors here always give the best advice. Keep it up!!
Reply from the clinic
Thank you so much for your kind words, Usui Misaki ! We’re thrilled to hear that you had a positive experience with our dentist. Your … More
Come back to here every month because wanna check up for my braces. Dr Chuah provide very good service. She is professional & gentle on this! Highly recommend for those who wanna do teeth braces. And their front desk Hooi Yee is so so so kind & friendly. She will teach me how to wear & take off the retainer until i know how to do it🫶 …
Reply from the clinic
Thank you so much for your kind words, Dear Yeby Yong! We’re thrilled to hear that you had a positive experience with Dr Chuah Ling Huey. Your feedback truly means a lot to our Doctor and the team it's motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Best wishes, Smilebay Air Itam
I recently had my second wisdom tooth removed by Dr. Khoo, and once again, the experience was excellent. Having had such a positive experience with my first extraction, I knew I was in good hands. Dr. Khoo and the entire team were fantastic! The staff was incredibly friendly and attentive, making me feel comfortable from the moment I walked in. They explained everything clearly and answered all my…
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questions. The procedure itself was quick and efficient, and the follow-up care was excellent. I especially appreciated their state-of-the-art equipment and the calming atmosphere of the clinic. Thanks to their top-notch service and care, my recovery was smooth and uneventful. I highly recommend Dr. Khoo and this dental practice for any procedure!
Reply from the clinic
Thank you so much for your kind words, Mr Akmalul Khairi! We’re thrilled to hear that you had a positive experience with Dr Khoo. Your … More
I recently completed my braces journey with Dr Chuah Ling Huey. I am satisfied with the outcome! The receptionist and nurses are also very friendly. Kudos to the team!
Reply from the clinic
Dear Ziyan koay, Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are delighted to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to provide the best care possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for your support! Best regards, Smilebay Air Itam
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