Patients
Reviews of SmileBay Dental Surgery - Air Itam.
George Town, Malaysia. 96 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 96 reviews
The clinic is very clean, bright,and has a comfortable environment.Doctor Khoo are very professional,skilled,gentle,and attentive.I am very grateful to have met such a good dentist. The nurses are also very caring.Front desk staff also very nice and friendly.Thank you for giving me a good experience.
Reply from the clinic
Thank you so much for your kind words, Ms Joie Thiew! We’re thrilled to hear that you had a positive experience with Dr Khoo. Your feedback truly means a lot to our Dr and team and motivates us to continue providing the best care possible. If you ever need anything or have any questions in the future, please don’t hesitate to reach out. Thanks again for taking the time to share your experience! Best wishes, Smilebay Air Itam
Did my scaling and polishing chair side with Dr Chuah, was wonderful he was so kind and understanding. The customer service and support rendered by Hool Yee was also spectacular, she was so sweet and patient. Definitely recommend this place!
Reply from the clinic
Dear Bryan Andre, Thank you so much for taking the time to leave a review on Google! We genuinely … More
Dr Khoo is one of the most attentive dentist I ever meet. She is very gentle and always explained in detailed every steps needed. She will try to make you feel as comfortable as she can. I used to consult her at bayan lepas branch but after she shifted to air itam, I still purposely drive there to meet her. I bring my toddler to consult her as well because I want her to have good experience…
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visiting dentist. Nevertheless Dr khoo is putting effort to make her experience fun. They even have a private waiting room if you need space with your kids. At the end of process, they even give my daughter free sticker and toothbrush. Kids will definitely want to visit dentist again. Highly recommended Dr khoo and team!
Reply from the clinic
Dear Gs Tan, Thank you so much for taking the time to leave feedback for us! We truly appreciate your insights and are glad to hear your thoughts. Your feedback helps us improve and provide the best possible care. If you have any further comments or need additional assistance, please don’t hesitate to reach out. Best regards, Smilebay Air Itam
The service and the treatment is absolutely outstanding. All thanks to Dr Khoo for realising my wisdom teeth and gave me some good advice if not I will just let my wisdom teeth be and problems may occur in the future. She’s gentle, yet very precise throughout the whole teeth cleaning process. The clinic is a simple yet lovely calm atmosphere. All is well after the treatment, will be back next year…
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again.
Reply from the clinic
Dear Li-Qi Saw, Thank you so much for taking the time to leave feedback for us! We truly … More
Nice and friendly staff here. Would recommend to my family and friends about this dental clinic
Reply from the clinic
Dear Huai Ern Cher, Thank you so much for taking the time to leave feedback for us! We truly appreciate your insights and are glad to hear your thoughts. Your feedback helps us improve and provide the best possible care. If you have any further comments or need additional assistance, please don’t hesitate to reach out. Best regards, Smilebay Air Itam
I was seen within 10 minutes, everyone was very friendly and the service was great! Definitely planning to make this my go to dentist while living abroad
Reply from the clinic
Dear Jerry Hernandez, Thank you so much for taking the time to leave feedback for us! We truly appreciate your insights and are glad to hear your thoughts. Your feedback helps us improve and provide the best possible care. If you have any further comments or need additional assistance, please don’t hesitate to reach out. Best regards, Smilebay Air Itam
Dr Leong is really skilled and professional. She was the one that did my braces and wisdom tooth surgery for me. The entire surgery was smooth and my recovery was almost painless. I highly recommend people to come to smile bay.
Reply from the clinic
Dear 22 Lee Jia Xin, Your kind comments and feedback are very valuable to us. Please accept our sincere thanks for your recent visited. It was truly our pleasure to serve you. We are happy that your experience with us was a pleasant one. Warmest regard, Smilebay Dental Air Itam
I have very good experience with Dr.Chua.He is patient and detail. Thanks Dr.Chua
Reply from the clinic
Dear charista lay, Thank you for your valuable feedback. Much appreciate! It's pleasure to have you visited. Warmest regard, SmileBay Air Itam
Nice and friendly doctor, cheap and affordable prices for braces and other services
Reply from the clinic
Response from the owner Edited a year agoDear Chong Sui Cher, Thank you for your valuable feedback. Much appreciate! It's pleasure to have you … More
Dr Khoo was professional and meticulous in diagnosis, explanation and execution. We did some x-rays to rule out caries, she then did deep scaling for me which have relieved dull pain I've been facing over a few weeks. Experienced doctor and friendly staff, highly recommended.
Reply from the clinic
Dear Alexander, Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during his recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again . Warmest regard, Smilebay Dental Air Itam
The 5/5 stars from many reviewers is well earned! My dentist and the assistant were very gentle and everything was explained in detail to me! I even received some kind extra check free of charge because I expressed my concern to know about it! Staff was kind too. Another location assisted me to find an available appointment here. So all around, thank you smilebay:)
Reply from the clinic
Dear sage, Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during his recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again . Warmest regard, Smilebay Dental Air Itam
I really appreciate the service here. Dr. Khoo is so professional, skilled, detailed, and patient. This was my third visit with her; I have had two scaling procedures and two filling. Now, I am going through the phases of getting an implant. Dr. Khoo always patiently explains everything clearly, which I find very reassuring. She completes each procedure so skillfully, providing a lot of comfort…
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and peace of mind. Thank you for your love for your patients. You and your team have an amazing spirit of care.
Reply from the clinic
Dear Minn Lim , Thank you for taking the time to share your valuable feedback with us. We … More
1st time went to SmileBay at Air Itam. I was assigned to Dr Chuah Seong Jin. He is someone very details in explanation, well-informed us on what step that he wanted to do. Listen to our concern, very humble and polite. Thanks a lot, Dr Chuah!!!
Reply from the clinic
Dear Siew Lay Yew , Thank you for taking the time to share your valuable feedback with us. We … More
Many thanks to Dr Khoo. She is professional, caring and patient. We were given detailed explanation on the dental procedures for my daughter's root canel treatment. There is always follow up on my daughter's condition after each and every treatment. The environment is hygenic and comfortable. The staff are friendly and helpful. Thanks to SmileBay Air Itam for the outstanding and professional…
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dental service.
Reply from the clinic
Dear Tan Yah Phing , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during his recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again . Warmest regard, Smilebay Dental Air Itam
The doctor was very friendly and attentive in addressing my personal dental issues, which put me at ease. The treatment was quick, safe, and considerate of my personal feelings. 👍🏻 The receptionist was very kind and, after understanding my concerns, quickly arranged an appointment to see the doctor, minimizing my pain. I won't go to another dentist again!
Reply from the clinic
Dear Joanna Lau, Thank you so much for your positive review! We are happy to help you resolve your issue and ensure your satisfaction. Please feel free to contact us if you have any further needs or questions. Wishing you health and happiness!
Many thanks to SmileBay Air Itam for outstanding service and treatment earlier this week. Dr Chuah was highly professional and calmly explained how he wanted to repair my broken tooth. As a very nervous patient, he reassured me throughout the procedure and was very gentle. Outstanding service from all the team - thanks.
Reply from the clinic
Dear Dave Peel , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during his recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again . Warmest regard, Smilebay Dental Air Itam
very patience with patient , will find a way to make u comfortable , surgery went by quicker than i expected
Reply from the clinic
Dear Xin Yue , Thank you for taking the time to share your valuable feedback with us. We … More
Finally removed my wisdom tooth that had been bothering me with the help from Dr Yong. Dr Yong was very friendly and professional, he had it done within 5 minutes! Also very grateful for front desk Hooi Yee for helping me to arrange my appointment at Weld Quay branch. She was so helpful with the follow up after my treatment. The environment and service was PERFECT 10/10.The best dentist i ever…
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visited!
Reply from the clinic
Dear Lee Wan Gi, Thank you for your support and your valuable feedback. It is our honor to be able to serve you. We are very happy that you have a pleasant experience with us. Warmest regard, Smilebay Dental Air Itam
I recently completed my braces journey. I would like to take this opportunity to say many thank you to Dr Chuah Ling Huey for making my desired smile. Really appreciated it. She is a gentle dentist, patience, and explained everything in detail. Her expertise, professionalism, and warm demeanor made the entire process comfortable and stress-free. Also the handy receptionist, Ms Hooi Yee is very…
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helpful and friendly. Thank you so much. For those who still undecided where to start your braces journey, I could assure you that this is the right place to give it a go.
Reply from the clinic
Dear Errivia Jolly, Thank you for your support and your valuable feedback. It is our honor to be … More
Dr Leong very nice, be patient, and will follow up
Reply from the clinic
Dear Eric Lee , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you & your family again Warmest regard, Smilebay Dental Air Itam
Recently the Indonesian caregiver from the nursing took my dad to pick up his dentures. Dr. Chuah and his staff were very kind to him and took video and pictures of him to share his happy experience with me as I was out of the country. I am so moved my the consideration and kindness shown to me and my dad.. When I shared my dad’s video and pictures with my friends, ther too very very impressed…
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by the service and will recommend their friends. Thanks so much Dr. Chuah and staff for going above and beyond taking care of your clients and their familles. This is so appreciated !🙏🙏🙏
Reply from the clinic
Dear Juliana Chooi , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that your Father had a pleasant experience during his recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you & your family again Warmest regard, Smilebay Dental Air Itam
Good service and very detailed advice from Dr. CHUAH on my tooth problems. Procedure was done satisfactory and no issues.
Reply from the clinic
Dear Tina Lim , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during his recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again . Warmest regard, Smilebay Dental Air Itam
Smile bay air item is the best dental clinic I ever visit, front office staff Hooi Yee very attentive with her smiley face. Dr Khoo has a remarkable skills in her works. The outcome of her skills truly miracle. …
Reply from the clinic
Dear G. Peremkumar, Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again Warmest regard, Smilebay Dental Air Itam
I recently completed my braces journey with Dr Leong and I can't express how grateful I am for her exceptional patience and care. Her dedication to explaining procedures and ensuring my comfort has made all the difference. I also want to extend my gratitude to the receptionist, Hooi Yee. She is very friendly and always accommodating whenever I've ever needed to reschedule my appointments. For…
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anyone considering getting braces done, I highly recommend paying a visit to Dr Leong at Smilebay Air Itam. The entire team there welcomes you with warm smiles and exceptional care.
Reply from the clinic
Dear Phriyaangha Kaneasan, Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again Warmest regard, Smilebay Dental Air Itam
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