Patients
Reviews of SmileBay Dental Surgery - Air Itam.
George Town, Malaysia. 96 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 96 reviews
I was on a cruise and one of my crowns came loose. I was worked in as a walk in patient. Dr. Khoo and her staff were amazing. They provided expert and compassionate care. They made sure all my questions were answered and checked on me a few hours after I left their clinic to make sure everything was okay. I highly recommend SmileBay Dental Clinic in Penang!
Reply from the clinic
Dear Richard Toupin, Thank you so much for your wonderful review! We’re glad we could assist you … More
The doctor was very professional and provided solutions to answer all my questions. The staff were very friendly and the environment was comfortable. 👍👍 …
Reply from the clinic
Thank you so much for your kind review! We’re glad to hear that our doctor was able to address all your questions and that you found our staff friendly and the environment comfortable. Your support truly means a lot to us 👍 Best regards, SmileBay Dental Air Itam
Overall I am very satisfied with the service given by Dr Chuah Seong Jin. This is my fifth year visiting this clinic . Dr Chuah is able to explain clearly any dental issue I have and proposes several options. His friendly nature is able to calm any patient with dental phobia. Highly recommended to visit this clinic
Reply from the clinic
Dear eddieten kee, Thank you very much for your kind words and continued support over the past five years. We’re delighted to hear that Dr Chuah has been able to clearly explain your dental concerns and provide options that suit you. Helping patients feel calm and comfortable—especially those with dental anxiety—is very important to us. We truly appreciate your recommendation and look forward to taking care of your smile for many more years to come. Best regards, SmileBay Dental Air Itam
Great experience at Smilebay Dental Air Itam! Dr Leong is very gentle and professional, and the staff (Hooi Yee) is friendly and helpful.❤️
Reply from the clinic
Dear xin Ke, Thank you for the wonderful review! We’re happy to hear you had a pleasant … More
Provides excellent dental treatment. The doctor demonstrates great professionalism, while the entire staff is remarkably friendly and welcoming.
Reply from the clinic
Dear Chong Thian Shiong, Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with Dr. Khoo Xue Chyi and our team. Your feedback means a lot to us! Best regards, SmileBay Dental Air Itam
I have just completed my braces treatment at Smilebay Clinic under Dr Leong, and I’m extremely happy with the results. Dr Leong is very professional, patient, and attentive throughout the entire treatment. She was very professional and my teeth are much straighter and more aligned. My bite feels more comfortable, and I’m very happy and confident with my new smile. The clinic environment is clean…
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n and welcoming, and the staff are friendly and helpful. Thank you Dr Leong and the Smilebay team for the excellent care and dedication. I would definitely recommend Smilebay Clinic to anyone considering braces treatment.
Reply from the clinic
Dear Fion Liew, Thank you so much for your kind words! We're glad to hear you were satisfied with the treatment. Dr. Leong and the team truly appreciate your feedback. We're always here if you need anything in the future. 😊 Best regards, SmileBay Dental Air Itam
I had been missing two molars for over a decade and always been terrified about the procedure mainly due to the pain and whether the procedure would really be something I heard (without proper research). Looking back, I wish I hadn’t waited …
Reply from the clinic
Response from the owner Edited 3 months agoDear Andy Tan, Thank you so much for taking the time to write such a detailed and thoughtful Google review. We truly appreciate your kind words and support. It really means a lot to our team and encourages us to continue providing the best care possible. Thank you once again. Best regards, Smilebay Dental Air Itam
I am satisfied with the treatment provided. Thank you, Dr. Leong and his assistant ..🙂↕️ …
Reply from the clinic
Dear Iman Afiq, Thank you so much for your kind words! We're glad to hear you were satisfied with the treatment. Dr. Leong and the team truly appreciate your feedback. We're always here if you need anything in the future. 😊 Best regards, SmileBay Dental Air Itam
The doctor was very professional, and the follow-up service has also been excellent. Thank you for your concern.
Reply from the clinic
Dear suer, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our doctor and that our follow-up service met your expectations. Your feedback means a lot to us, and we're always here if you need anything in the future. Take care! Best regards, Smilebay Dental Air Itam
I had just gotten my implant fitted 2 days ago and I felt no pain nor any discomfort. I was attended to by Dr Chuah Ling Huey who allayed my fear and anxiety with her professionalism and superb service. Kudos Dr Chuah and her team. I would highly recommend who needed this service to visit Smile Bay.
Reply from the clinic
Dear Seok Chin, Thank you so much for your kind words and for taking the time to share your experience with us! We're truly delighted to hear that your implant procedure went smoothly and that you felt comfortable and well cared for throughout the process. Dr. Chuah Ling Huey and our team are deeply grateful for your trust and appreciation. Your feedback motivates us to continue providing the highest level of care to all our patients. We’re so glad we could help ease your concerns, and we’re truly honored by your recommendation. Looking forward to seeing you again at SmileBay! Warm regards, SmileBay Dental Air Itam Team
I was attended by Dr Chuah Ling Huey for my implant. Superb professionalism and service. I felt no pain nor any discomfort after ficing yge implant. Fully satisfied and highly recommended.
Reply from the clinic
Dear Seok Chin Lee, Thank you so much for your kind words and for taking the time to share your … More
I recently visited this dental clinic for my braces appointment and have just taken off my braces after 2.5 years. I’m very satisfied with both the front counter service and the treatment from the doctor. My doctor, Dr. Chuah Ling Huey, is very professional, patient, and approachable. You can always ask her any questions, and she will explain clearly and kindly. Highly recommend this clinic for…
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anyone considering braces or other dental treatments! My grandma likes how the Dr manage to wash off my black black teeth by drinking too much coffee. ╰(*°▽°*)╯
Reply from the clinic
Dear Lee Charane, Thank you so much for your kind and thoughtful review! We're so happy to hear that you're satisfied with your braces journey and the care you received from Dr. Chuah Ling Huey. She truly strives to make every patient feel comfortable, informed, and well taken care of. We'll also let her know your grandma approves of her coffee stain-removal skills! 😄 Congratulations on getting your braces off your smile must look amazing! We truly appreciate your recommendation and support. Best regards, Smilebay Dental Air Itam
Dr Khoo is very caring and patiently explained every procedure and process. Surprisingly, a happy root canal and crowning experience!
Reply from the clinic
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with Dr. Khoo. She truly takes the time to ensure every patient feels comfortable and well-informed throughout their treatment. We're so glad to know your root canal and crowning went smoothly and even happily! 😊 We look forward to seeing you again. Best regards, Smilebay Dental Air Itam
Recently completed my braces treatment with Dr. Chuah Ling Huey. She is incredibly professional, gentle and detail-oriented. Every step was clearly explained and questions were always answered promptly. The whole journey was smooth, and I …
Reply from the clinic
Dear Lee Chen Yao, Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had a smooth and positive experience with Dr. Chuah Ling Huey throughout your braces journey. It's wonderful to know that our efforts in maintaining a professional, caring, and detail-oriented approach made a difference. We're also glad you found the clinic environment comfortable and appreciated the support from Hooi Yee and our reception team — we’ll be sure to pass on your compliments to them! Thank you again for your recommendation. We’re truly grateful for your trust and support, and we wish you all the best with your new smile! Warm regards, Smilebay Dental Air Itam
Just got my braces off and I’m satisfied with the results! The orthodontist (Dr. Chuah Ling Huey) was really professional and explained everything clearly throughout the process. The whole team was friendly and made every visit smooth and stress-free.
Reply from the clinic
Dear Moses L, Thank you so much for your kind words and for taking the time to leave us a review! 😊 We're so happy to hear that you're satisfied with your results and had a smooth experience throughout your braces journey. Dr. Chuah and the whole team truly appreciate your trust and support. Wishing you all the best with your beautiful new smile! 😁✨ Best regards, Smilebay dental Air Itam
Dr. Kan is so skilled at Smile Bay! He took before-and-after photos of my teeth after the filling. After the filling, the gaps between my teeth were so small that the dental floss could fit perfectly – fantastic! I had two fillings this time, my back molars, which were badly chipped and took a long time to repair. I told the doctor I was afraid of pain and would feel dizzy. The doctor…
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immediately administered anesthesia, making the filling comfortable and painless. That was great! The doctor patiently answered my questions, and I learned that my teeth were already quite old. He advised me to eat less hard food. Also, to better understand the condition of the gaps, an X-ray was taken before the filling. Now, I can eat comfortably without sensitivity or pain. The filling area doesn't hurt either. The anesthesia wore off last night, and everything is back to normal. Thank you, Dr. Kan! Thank you, Smile Bay!
Reply from the clinic
Dear Teoh Peng Peng, Thank you so much for taking the time to leave such a detailed and heartwarming review! We are delighted to hear that you were satisfied with your treatment by Dr. Kan, and we are also pleased to know that you felt safe, comfortable, and painless during the filling process. Dr. Kan is committed to providing meticulous dental services to every client with professionalism and patience. We will pass on your encouragement to him; we are sure he will be very happy! Thank you for your trust and support of Smile Bay. We will continue to strive to provide every client with a considerate and high-quality treatment experience. We wish you a speedy and full recovery, and hope you continue to have a healthy and radiant smile! 🥰 We look forward to serving you again! Sincerely, The Smile Bay Dental Team
I cannot recommend enough, 6 stars! The office is extremely flexible and accomodating and the dentists are all top-notch. Dr Chen just replaced an old filling - painless and fast. Thank You so much!
Reply from the clinic
Thank you so much for the lovely review! We’re so happy you had a smooth and painless experience 😊 Just a tiny note, it was actually Dr. Chin (not Dr. Chen) who did the filling. We’ll be sure to pass on your kind words to her! Hope to see … More
⭐️⭐️⭐️⭐️⭐️ Gentle, compassionate, and truly dedicated dental care Dr. Leong gave outstanding treatment to my mother with deep care and professionalism. She explained the procedure clearly, ensured my mother’s comfort, and performed a painless tooth extraction that exceeded our expectations. What truly touched us was the follow-up from the clinic the next day initiated by Dr. Leong herself to…
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to check on my mother’s recovery. They also offered thoughtful aftercare advice, which showed their genuine concern beyond the clinic walls. The clinic staffs were friendly, warm, and incredibly helpful throughout. It was a reassuring experience from start to finish. Highly recommended for anyone seeking respectful, gentle, and patient-focused dental care.
Reply from the clinic
Dear Siti fatimah az-zahraa, Thank you so much for your kind and thoughtful words. We’re truly honored to have had the opportunity to care for your mother and are so glad to hear that her experience was reassuring and comfortable. Dr. Leong and our entire team are deeply committed to providing gentle, compassionate, and patient-centered care, and it means the world to know that this came through in your visit. Your feedback reminds us why we do what we do. Thank you again for your trust and for recommending us—it’s patients and families like yours who make our work so meaningful. We wish your mother a continued smooth recovery and look forward to caring for you both in the future. Warmest regards, Smilebay dental Air Itam
Been using this particular dental for over 4-5 years. A big shout out to the receptionist make me felt welcoming each time I came here …
Reply from the clinic
Dear Ace Stefan , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again Warmest regard, Smilebay Dental Air Itam
I went to SmileBay because of recommendations from friends. I felt very comfortable the two times I went to Dr. Chuah Swing Jin. I felt that he understood my thoughts and anxieties (when related to my teeth ). His treatment was done perfectly find, very sensitive and 100% trust him.
Reply from the clinic
Dear Michaela Sperling , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again Warmest regard, Smilebay Dental Air Itam
Dr Khoo is a skillful doctor makes me feel at ease during treatment. All staff are kind and very nice too. Will recommend to my friends.
Reply from the clinic
Dear Aida Hadhirah , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again Warmest regard, Smilebay Dental Air Itam
I recently had a wisdom tooth extraction and root canal treatment done by Dr. Khoo, and I couldn’t be more thankful for her care. She is incredibly patient, gentle, and professional throughout the entire process. I was very nervous at …
Reply from the clinic
Dear Regine Yeoh , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again Warmest regard, Smilebay Dental Air Itam
My first visit to the dentist in 30 years and definitely in good hands 🙏🏽… thank you, Dr Khoo ❤️ …
Reply from the clinic
Dear Suria Bawani Gohbalan , Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your kind comments and are thrilled to hear that you had a pleasant experience during your recent visit. It was truly our pleasure to serve you, and we are glad that we met your expectations. We take great pride in providing exceptional service to all our customers, and your positive feedback serves as a motivation to our team to continue to strive for excellence. Once again, thank you for choosing us, and we hope to serve you again Warmest regard, Smilebay Dental Air Itam
I am 68 years old and must have visited more than 15 different dentists in my life and I can honestly say Dr Khoo is the best I've ever experienced. Her attention to detail was remarkable and the care she took in the removal of two teeth was amazing. Everyone at the surgery makes you feel at ease and there is a true sense of professionalism about the whole place.
Reply from the clinic
Dear Robert Carter , Thank you for taking the time to share your valuable feedback with us. We … More
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