Patients
Reviews of Smile Room Dental Clinic.
Bangkok, Thailand. 65 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.6 out of 10
Overall score
Smile Room Dental Clinic Ratchada is a local Bangkok practice near Sutthisan MRT, with individual doctors Dr. Art and Dr. Nat earning strong praise for gentle technique and good orthodontic management. However, multiple independent one-star reviews describe heavy-handed treatment, and one patient reported 7 cracked teeth after a routine scaling procedure. Case coordination failures with blame-shifting are also documented, making this a mixed-reliability option for medical tourists.
Authenticity
5/10No website or social confirmed; dual cap applied. 65 total reviews, avg 4.6 from 50. No rating manipulation but severe safety complaints reduce clinical trust.
Treatment quality
5/10Multiple heavy-handed complaints from independent reviewers. One patient reported 7 cracked teeth after routine scaling. Case mismanagement and blame-shifting also noted.
Cleanliness
8/10Multiple reviews call the clinic clean and well-maintained. No cleanliness complaints in any review.
Team
6/10Counter staff widely praised. Dr. Art and Dr. Nat earn strong individual praise. Other unspecified doctors draw serious heavy-handed complaints.
Price value
6/10Promotional pricing mentioned by at least one repeat patient. No pricing disputes, but no benchmark data available.
Tourist suitability
4/10Ratchada/Sutthisan MRT area, mid-Bangkok local zone. Dual cap max 4. Mostly Thai clientele; one English-language positive review.
What comes up well
- Dr. Art praised for gentle, pain-conscious extractions
- Dr. Nat cited for careful, non-prolonged orthodontic treatment
- Clean, well-maintained facility near Sutthisan MRT
- Promotional pricing available for regular patients
Points to weigh
- No website or social media; dual cap applied (auth max 5, tourist max 4)
- One patient reported 7 cracked teeth following routine teeth cleaning
- Multiple independent reviews describe heavy-handed painful technique and poor case coordination
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 65 reviews
I went to get a tooth extracted, and Dr. Art was very gentle. He kept asking if I was in pain, and the staff were also very nice.🥹💗😊 They also gave me post-extraction advice.🙏🏻 …
One of the best experiences I have ever had!The service and the care provided by the staff and doctor are just so exceptional that, for a moment, I forgot why I am even here. I'm definitely coming back if I ever need another dental appointment.
The doctor is very kind and polite. He gives very good advice. ✨❣️
The doctor was very heavy-handed and didn't interact with the patient. The scaling took less than 10 minutes, including mouthwash. The doctor didn't give any advice, and after the procedure, he just went straight into the room. I'll probably go back to the same clinic next time. The wait was longer, but the doctor was much better.
I used the service at the Ratchada branch and was very impressed. The doctor was very gentle, and all the staff were very polite and friendly.
The doctor was very forceful and painful. Every time I went, I couldn't take it. It was like the doctor didn't even have the heart to do it. I paid for it, but he treated me like it was free. It was a huge mistake to transfer my case here. I miss the doctor at my old clinic. I love Smile Room Clinic. I trust that they take good care of their patients. But this branch is not okay at all. The only…
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good thing is the staff at the counter. The rest is pure hell. If the doctor is reading this, please make it better. Thank you. (But I don't know how long I'll have the heart to continue my treatment here.)
Terrible. The coordination is a mess, they seem to be trying to shirk responsibility and abandon the case. They ruined the tooth, the patient complained of pain, and asked why it hurt (how would I know? If I knew, I'd be a doctor!). Instead of helping find a solution, they kept making excuses and blaming others. They suggested transferring the patient to another clinic/branch. I've never…
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encountered anything like this before. Think carefully before considering coming here. 🤣🤣🤣🤣🤣🤣😐😐😐😐😐😭😭😭😥😥😥😘😘😥
My first visit was excellent. I was very impressed with the service and advice.
Long waiting time (45 minutes to 1 hour every time) although I came at my appointment time.
The doctor has a very gentle hand. The reception staff are very nice.
The staff were very helpful and polite. The doctor was very gentle. 10/10.
The staff provided excellent service, the clinic is beautiful, and the doctor gave very good advice. 💕❤ …
The doctor is lovely and gives good advice. The clinic is clean and inviting. The staff are polite and friendly.🥰 …
The doctor has a gentle hand, and the staff provides excellent service. Overall, I am very impressed. 😊 …
The doctor is lovely, gentle, and friendly. The staff are very helpful and give good advice. I always get my teeth done at a promotional price. 🥰💖 …
The doctor was incredibly gentle and gave excellent advice. The staff were also lovely 💗 …
The doctor is cute and the service is good. 🥰 …
The doctor was incredibly gentle! Excellent service at every level. This is the place to go! #ParkingAvailable
The dentist was very heavy-handed. My boyfriend went for a teeth cleaning and came back with 7 cracked teeth.
The doctor was lovely and spoke kindly. The reception staff were excellent and provided great advice without any shortcomings. 😽 …
The clinic provides excellent service. The staff are lovely, polite, and the doctor gives great advice.
Reply from the clinic
The entire team of doctors and staff is delighted to have the opportunity to care for our patients' oral health. Thank you for trusting Smile Room Clinic to take care of your smile. We will continue to improve the quality of our treatment and services to ensure that every visit you make is a comfortable and memorable experience.
It's very convenient to get there, right next to the MRT station, just a short walk away. The doctor is very lovely, and the assistants are very friendly and approachable. I highly recommend Smile Room Clinic. They don't hold back on treatment. 🤍🤍 …
Reply from the clinic
Thank you for your compliments and positive feedback. The dental team and staff are delighted to have cared for your oral health, and we will maintain this standard and continue to improve to the best of our ability.
The staff were very friendly, and the room cleaning staff, ORN, did an excellent job.
Reply from the clinic
Thank you for your praise and positive feedback. The dental team and all staff are honored to provide you with oral care services, and we will continue to maintain this high standard and strive to continuously improve the quality of our services.
The service was excellent. The doctors were very polite to patients and gave great advice. Everyone was smiling and friendly. The staff were lovely, and the place was clean and tidy.
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