Patients
Reviews of Smile MakeOver Playa.
Playa Del Carmen, Mexico. 217 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Smile MakeOver Playa is an established Playa del Carmen clinic targeting US and Canadian patients with English service, transparent USD pricing, and notable savings on implants and All-on-4. However the review pool contains several serious clinical complaints including forgotten anaesthesia, implant brand substitution, and an early crown failure, while the team holds no US training or implant accreditations and Cedula numbers are not publicly verifiable. The 4.65 rating across 217 reviews masks meaningful risk for the kind of complex implant work the clinic markets.
Authenticity
5/10Real clinic with 217 Google reviews at 4.65 and named Mexican-trained dentists, but operates across at least four marketing domains and Cedula Profesional numbers are not publicly disclosed.
Treatment quality
4/10Multiple specific complaints in the review pool including forgotten anaesthesia mid-surgery, two implants destroyed by mismatched brand substitution, a crown failing within 6 months, and a botched sinus lift; these are serious surgical-protocol concerns.
Cleanliness
6/10Patients describe the office as modern and clean with no recurring hygiene complaints; no sterilisation standard or autoclave class is documented on the site.
Team
5/10Dr. Alejandra Paz (prosthodontics and implantology postgrad, La Salle Bajio) and Dr. Martha Tziu (oral rehabilitation, Anahuac) are named; no DDS, no US training, no AAID or AACD membership confirmed.
Price value
7/10USD prices published on sister site: $900 single implant, $420 to $450 crowns, $9,800 per-arch All-on-4, representing roughly 60 to 70 percent savings vs USA when work succeeds.
Tourist suitability
6/10English-speaking team and free hotel transport are offered; no airport transfer, no named coordinator, and no written warranty terms are documented.
What comes up well
- Transparent USD pricing including $900 implants and $9,800 per-arch All-on-4
- English-speaking team with concierge service and free hotel transport
- On-site lab and endodontic microscope mentioned
Points to weigh
- Reviews describe forgotten anaesthesia mid-surgery and a botched sinus lift
- One patient reports two implants destroyed by undisclosed brand substitution
- Crown failed within 6 months with no practical remedy for traveling patient
- No US training, no AAID or AACD membership, Cedula numbers not disclosed
- Operates four marketing domains which can fragment review trails
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 217 reviews
During our recent vacation in Playa Del Carmen, Mexico, we had the pleasure of receiving dental services, and I cannot recommend them highly enough! The professionalism and attention to detail were exceptional from start to finish. Not only …
“I’m from New York, where dental services are very expensive, so I decided to get my treatment here. This clinic offers full service and makes the experience very comfortable for patients, with transportation, constant support, and …
Before and after smile photos. I finally have all my teeth fixed. it has taken almost 10 years to repair and remove some teeth enough that braces could be attached to realign my teeth so more than the 4 teeth that only made contact after …
This dentist office will give you exceptional service. They go far above and beyond to exceed your expectations. Very trustworthy people. Thank you Dr. William and his team. Thanks Giovana. Karla & Raoul. I will definitely refer this …
Best dentist I have ever been to. Kind and considerate and they do amazing work I highly highly recommend
Great staff and modern equipment. Went here while on vacation from Canada. Highly recommended.
Reply from the clinic
Hello Martin. Thank you for your kind words! We’re so glad to hear you had a great experience … More
Smile Makeover was fantastic. I needed to get 3 new crowns. They picked me up from the airport, brought me to and from my appointments, the staff was wonderful. I flew in and within 4 days had a great smile makeover with 3 new crowns. Back at home this would have taken about a month and cost 4x more. Thank you Smile Makeover staff. 😁 …
Reply from the clinic
Hello Sean. We're happy to hear that you had a fantastic experience with us. It was a pleasure having you here, and we’re glad we could provide a smooth and efficient … More
First off, if you have reservations about going somewhere else to get dental work, don't. I've had my share of dental work as a American in America, but the way I was treated and taken care of and the expert level of work performed by the dentists here is top notch. A true gem of a place!!!!
As a Canadian with no dental insurance I was blown away by how quickly this lovely clinic was able to accommodate me for a root canal and a crown, as well as a clean. Treatment at home would have cost thousands. The doctors and staff were …
Had to schedule a lot of things last minute and they made everything flow smooth. Drivers were very nice as well as the staff, very patient and professional.
Very kind and knowledgeable staff. Definitely recommend going here. I feel so much better. Finally got the permanent implants in. Very impressed. So glad I chose Smile makeover.
Reply from the clinic
Thanks for choosing us! Our Mission is always to make you feel better and enjoy of smiling again!
So impressed with our experience. From being picked up at our hotel to our visit with the dentist and crowns, and fillings. To the drive back to the hotel was very professional and pleasant. We will be returning again. We saved over $4000 from our quote from our dentist in Canada as well.
I am thoroughly impressed with this dental clinic! From the first initial e mail conversation to the last appointment they were always helpful, curtious, professional and just all around wonderful to work with. I had a decent amount of …
60K usd savings in two 5 days trips first one solo second as a family. The level of professionalism accommodating care and good communication is unparalleled. All the staff from manager to doctors and drivers are friendly and caring.
All THE WAY FROM MICHIGAN. I DO NOT HAVE A GOOD REVIEW. MY LOCAL DENTIST EX-RAYED MY IMPLANTS AND SAID THEY ARE NOT PUT IN PROPERLY. I TRIED TO GET SMILE MAKE OVER PLAYA.. TO DO THEM OVER …
The Smile Makeover team as a whole was very professional and accommodating, whether it be transportation needs or my travel schedule, as I live out of the country. …
Reply from the clinic
Hello John. We are happy to hear that our team was able to meet your expectations and accommodate your transportation needs. We look forward to welcoming you back for any future dental needs.
Absolutely great! DR. Linda and Oscar did a fantastic job - the entire staff were the best I could possibly ask for. I had 3 root canals, one three piece bridge with one false tooth and then 25 crowns! All done in less than 8 days - with …
Reply from the clinic
Hello Jimmy. Thank you for your high recommendation and for choosing our clinic for your dental needs. We look forward to assisting your wife with any future dental work.
Great experience! Returning for two more crowns! A family member just returned from his visit and was as pleased as i was!
My experience was great. I traveled from the US and was worried about the work being completed on time but it worked out. The equipment is state of the art. They pick you up and drop you off for every appointment. I would just warn to be …
I had implants done + root canal + crowned on all my bottom teeth. The service, technology, speed, quality and price was amazing! Honestly, what they did for me in 6 days would have taken months to do in Canada - and for half the price! …
Flew in from the U.S to get a root canal, zirconium crown, and a few small cavity fillings. I cannot recommend them enough! Their technology was state of the art, nicer than most offices I see in the U.S, the procedures went extremely …
Top notch service with state of the art technology, this is the only dental office I visit when my family and I are in Playa del Carmen or surrounding areas You will not be disappointed.(They speak English). My 10 year old had an amazing experience too.
Be careful, they want to take out your teeth without needing it to put on prosthesis and charge your more
I loved Smile MakeOver, they were very kind, did beautiful work. Spoke English, had no pain. Worked with my work schedule to get the Veneers completed. They did provide transportation; my only complaint was my airport pick up was …
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