Patients
Reviews of Smile MakeOver Playa.
Playa Del Carmen, Mexico. 217 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Smile MakeOver Playa is an established Playa del Carmen clinic targeting US and Canadian patients with English service, transparent USD pricing, and notable savings on implants and All-on-4. However the review pool contains several serious clinical complaints including forgotten anaesthesia, implant brand substitution, and an early crown failure, while the team holds no US training or implant accreditations and Cedula numbers are not publicly verifiable. The 4.65 rating across 217 reviews masks meaningful risk for the kind of complex implant work the clinic markets.
Authenticity
5/10Real clinic with 217 Google reviews at 4.65 and named Mexican-trained dentists, but operates across at least four marketing domains and Cedula Profesional numbers are not publicly disclosed.
Treatment quality
4/10Multiple specific complaints in the review pool including forgotten anaesthesia mid-surgery, two implants destroyed by mismatched brand substitution, a crown failing within 6 months, and a botched sinus lift; these are serious surgical-protocol concerns.
Cleanliness
6/10Patients describe the office as modern and clean with no recurring hygiene complaints; no sterilisation standard or autoclave class is documented on the site.
Team
5/10Dr. Alejandra Paz (prosthodontics and implantology postgrad, La Salle Bajio) and Dr. Martha Tziu (oral rehabilitation, Anahuac) are named; no DDS, no US training, no AAID or AACD membership confirmed.
Price value
7/10USD prices published on sister site: $900 single implant, $420 to $450 crowns, $9,800 per-arch All-on-4, representing roughly 60 to 70 percent savings vs USA when work succeeds.
Tourist suitability
6/10English-speaking team and free hotel transport are offered; no airport transfer, no named coordinator, and no written warranty terms are documented.
What comes up well
- Transparent USD pricing including $900 implants and $9,800 per-arch All-on-4
- English-speaking team with concierge service and free hotel transport
- On-site lab and endodontic microscope mentioned
Points to weigh
- Reviews describe forgotten anaesthesia mid-surgery and a botched sinus lift
- One patient reports two implants destroyed by undisclosed brand substitution
- Crown failed within 6 months with no practical remedy for traveling patient
- No US training, no AAID or AACD membership, Cedula numbers not disclosed
- Operates four marketing domains which can fragment review trails
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 217 reviews
This was my 3rd time visiting this Dental Clinic. The staff is very professional and friendly. They take care of your needs. They also do fantastic work. I highly recommend you go here while on vacation. They are great at working with your schedule.
This actually is CAROL Coomer, and I have been coming to this dental facility for four years! We live in Virginia (USA), and have vacationed on the Riviera Maya twice a year for 20 years! …
I decided to visit the Dentist while on vacation. I made a rather last minute apt and ended up with a cleaning and one filling. I didn’t really know what to expect and had only used US dentist prior. I felt great about my services. I would recommend them for any service but or small. I would absolutely use them again.
This place is amazing. The female dentist are excellent, state of the art equipment, explained every step & procedure. From picking us up at the airport, scheduling our appointments, sending great drivers in plush vans to multiple X-rays, …
Wow! Baby! I looove my new smile. Artists. Arteest! It's not just your teeth. It changes your face ; your lips, cheeks, the distance …
The people working at Smile MakeOver in Playa are very skilled & did a wonderful job on myself and my wife. I would highly recommend them. I went back for second time for additional work. Very professional team. They go above and beyond to make sure you're comfortable with every step of the process.
Reply from the clinic
Thank you for sharing your experience at Smile MakeOver.Your high recommendation means a lot to us. Providing quality care and achieving great results for our patients are our top priorities. Whenever you need us , we are here for you! Thanks :)
Simply the best bite and smile ever in my 80th year! I had 9 extractions, 8 implants, 20 cut off and replaced crowns, 5 bone grafts, & 11 root canals. Never any pain. Dr. Claudia & Dr. Martha are super-competent dentists. DeAnna & Jerus …
I had the best experience with Smile Makeover Playa Del Carmen. We’re from Missouri, US. I had a full smile makeover done, ten top teeth and ten bottom, using crowns. The work was extensive, requiring 5 root canals, laser treatment of my …
Hello. I have had a great experience at Smile MakeOver. The staff is very professional and easy to work with. They did an excellent job helping me with my dental implants. I would recommend them to anyone. Thank you.
I visited the Smile MakeOver Playa clinic for teeth cleaning. Great service, modern equipment, I will definitely will be back. Highly recommended. Thank you Dr.Maria and staff.
Wonderful service, great team, and there was no unnecessary upselling of services, which was a relief. Their consistently supportive drivers provided comfort in shuttling back and forth between our resort in Generations Riviera Maya and …
My name is Ottavio, I live back in Toronto, Canada. I had many bad experiences back home with dentists. The many that I have seen were nothing but rip off artists. They would make up anything such as telling you that you have cavities …
Reply from the clinic
Thank you for your fantastic review! We're dedicated to providing you with the highest quality dental care and creating a positive experience during your time with us.
Really frustrating experience with this clinic I booked ahead and asked multiple times if they would be able to complete the work …
If anyone is looking to have dental work, I highly recommend Smile Makeover Playa del Carmen in Playacar!!! My husband had three implants and a full mouth makeover by Dr. Claudia Torres and Dr. Marta Tziu. We were very impressed with both. …
Absolutely 💯 Fantastic experience. Dentists and equipment are top-notch. Quality of work and service 2nd to none. Raul was our driver all week, very professional, courteous and super safe. Great experience. Recommend to everyone 👍 …
Reply from the clinic
Thank you so much for your fantastic review! Its glad that you really enjoyed our top notch dental care provided by our team!
Fantastic place, awesome experience with very kind helpful staff. The doctor did an excellent job on my implants and bridge. Highly recommended!!!
Reply from the clinic
We are so thrilled that you really enjoyed the results! Thanks for you kind review and recommendation.
Thank you to Dr. Martha for her work on my smile! I would highly recommend this clinic as the dentists are kind and gentle, all provide services in English, the price is comparable to other top facilities in Mexico and significantly better than in Canada, and the final product looks great.
I was afraid and they were very gentle. The work was pain free and they explained every step. I had a root canal, 2 crowns, and a cleaning. I'm am happy with the results. As a bonus they played my favorite videos! Very affordable as well …
Reply from the clinic
Thank you so much for sharing your positive experience with us! We're delighted to hear that our team was able to make your visit comfortable and gentle, alleviating any fears you may have had. It's great to know that your root canal, … More
Smile Makeover was above my expectations. The entire process was very convenient from the beginning. The drivers were always on time picking me up and taking me to my appointments and the dentist office was awesome. The people are very …
Reply from the clinic
Thank you so much for sharing your wonderful experience with our service. We are thrilled that you loved our team's kindness, the cleanliness of our facilities, and the use of modern equipment contributed to your positive experience. We can't wait to welcome you back to complete the remaining work on your new smile!
They are very professional and amazing. The patient coordinators Oscar and Esteban were great with setting everything up and they followed up with me days, weeks and months after my visits to see how …
Reply from the clinic
Thank you so much for your wonderful review! We're delighted to hear about your positive experience with our team, especially with our patient coordinators Oscar and Esteban. It's fantastic to know that they were able to assist you in … More
I have always had great experiences with Smile Makeover. They are professional, friendly, follow up repeatedly after treatments. Always show kindness and care with the treatments I have had there.
Reply from the clinic
We're thrilled to know that you've always found our team to be professional, friendly, and attentive to your needs. Your kind words about our follow-up and the kindness and care during treatments mean a lot to us.
Got enmax porcelain veneers on upper and lower teeth in July this year and the results are great. They look natural and my doctor was the sweetest nicest, very caring and gentle with attention to detail.
Reply from the clinic
We truly appreciate your positive feedback! 😊 We are happy that your veneers ended up having great response and that you love them. Your satisfaction is always our priority. …
Absolutely impressed! Honesty to me is more important. This practice guided me and Jorge offered a great package for my root canal. I felt like home.
Reply from the clinic
Thank you so much for sharing your positive experience with us! We're delighted to hear that you were absolutely impressed and felt at home during your visit. We're glad to know that it played a significant role in your experience. and that the service provided by our staff and Jorge was great.
Absolutely a great experience from start to finish. Technology is better than my dentist in the states and the cost was about a third. And the staffing was exceptional. Would highly recommend to anyone but particularly to friends who have no meaningful dental insurance in the U.S. Thanks so much SMPDC!!
Reply from the clinic
Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you found our technology superior and the cost significantly more affordable. Our team takes pride in providing exceptional care. Your … More
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