Patients
Reviews of Smile MakeOver Playa.
Playa Del Carmen, Mexico. 217 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Smile MakeOver Playa is an established Playa del Carmen clinic targeting US and Canadian patients with English service, transparent USD pricing, and notable savings on implants and All-on-4. However the review pool contains several serious clinical complaints including forgotten anaesthesia, implant brand substitution, and an early crown failure, while the team holds no US training or implant accreditations and Cedula numbers are not publicly verifiable. The 4.65 rating across 217 reviews masks meaningful risk for the kind of complex implant work the clinic markets.
Authenticity
5/10Real clinic with 217 Google reviews at 4.65 and named Mexican-trained dentists, but operates across at least four marketing domains and Cedula Profesional numbers are not publicly disclosed.
Treatment quality
4/10Multiple specific complaints in the review pool including forgotten anaesthesia mid-surgery, two implants destroyed by mismatched brand substitution, a crown failing within 6 months, and a botched sinus lift; these are serious surgical-protocol concerns.
Cleanliness
6/10Patients describe the office as modern and clean with no recurring hygiene complaints; no sterilisation standard or autoclave class is documented on the site.
Team
5/10Dr. Alejandra Paz (prosthodontics and implantology postgrad, La Salle Bajio) and Dr. Martha Tziu (oral rehabilitation, Anahuac) are named; no DDS, no US training, no AAID or AACD membership confirmed.
Price value
7/10USD prices published on sister site: $900 single implant, $420 to $450 crowns, $9,800 per-arch All-on-4, representing roughly 60 to 70 percent savings vs USA when work succeeds.
Tourist suitability
6/10English-speaking team and free hotel transport are offered; no airport transfer, no named coordinator, and no written warranty terms are documented.
What comes up well
- Transparent USD pricing including $900 implants and $9,800 per-arch All-on-4
- English-speaking team with concierge service and free hotel transport
- On-site lab and endodontic microscope mentioned
Points to weigh
- Reviews describe forgotten anaesthesia mid-surgery and a botched sinus lift
- One patient reports two implants destroyed by undisclosed brand substitution
- Crown failed within 6 months with no practical remedy for traveling patient
- No US training, no AAID or AACD membership, Cedula numbers not disclosed
- Operates four marketing domains which can fragment review trails
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 217 reviews
Want to travel to paradise to leave angry and disappointed? If so, then this your spot! Continously a NEGATIVE experience, and I've given them multiple chances on multiple trips to PDC... Is it safe there? Possibly (as it's gated) but just across the street, a car was burning this weekend from alleged cartel activity (photo attached below) This clinic thrives on taking advantage of gringos who…
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who travel here expecting more, and getting trapped into a web of run around and scams, just like the airport, taxis, and other parts of Mexico... Their business model is all flash and hype without substance or attention to detail. Sure, they are reasonably priced compared to back home, but their service is consistently disappointing & you'll spend plenty by the time you leave, as they tack on extra work and visits. Twice now, I've come specifically to fix a chipped tooth and TWICE, they've tried to send me a home without doing any of the work I came for. Originally, their driver was 45 minutes late, then they told me "we didn't schedule enough time for fixing your tooth," despite confirming multiple times that that was the only reason I came here... They did anything BUT the work I asked for, on both visits. They decided to offer to pause my appointment, take more clients, and make me come back... All because their driver was late in the first place and they didn't schedule properly on previous visits. Then, they tried to sell me on waiting an hour whole they took another patient since "she's been waiting"... But totally ignored the fact that the only reason we didn't have time was because their driver left me waiting for nearly an hour, and they didn't finish the appointment. I have NEVER been told that any medical appointment needs to take a timeout for 60+ minutes because they didn't schedule properly, nor can I imagine traveling here for any extensive work and being sent home or told that they're wasn't enough time. They consistently don't listen, make assumptions, then schedule improper amounts of time, convincing you to come back on another trip, or take more vacation days aways to come back. The dentist will start planting seeds about future visits and saying stuff like "on your next visit, we'll..."within a few minutes, because they're setting you up to NEED to come back extra times. The customer service is atrocious and the front desk is useless yet apologetic. As I write this review, the receptionist is busy taking selfies of herself out front (if that isn't a microcosm for how this place operates, then I don't know what Is) 🤳 Despite the politeness, & thorough follow-up, they'll try to trick you into accepting appointments which only do HALF the work. Over and over, leaving more for "next visit" They'll ask for feedback very proactively but won't actually fix or offer anything when you express your complete dissatisfaction. Save your time and money and don't worry about traveling to Mexico for medical work. (I'm currently being "held hostage" here because they won't finish my appointment without taking and finishing other customers first, won't let me leave without paying for a partial appointment that didn't do the work anticipated, they don't have a driver, and would freak out if I ordered my own ride and left...) Update: they tried to bribe be with a future free cleaning to remove this review. Another attempt to lure me back in for more money instead of making things right 🙃 When I told him that I was not interested in their offer to come back again, they accused me of trying to Blackmail them and continued to gaslight me. Unfortunately, I never asked them for anything other than to leave me alone and treat people better... They will pay a bunch of lip service and make empty customer service promises, however they simply want to suck up your money and take no accountability for their mistakes or mismanagement. I am sure they will respond to this with some gaslighting comment about how I was in the wrong and somehow was unreasonable to expect them to finish, etc...
A wonderful dental vacation experience in Playa del Carmen. I couldn't have asked for better treatment from the professional staff at Smile Makeover for my dental implant procedure. From initial consultations at home, complimentary airport and treatment transfers and more, everything worked out great! I highly recommend this dental practice for those visiting this beautiful part of Mexico. 👍
Reply from the clinic
Robert, thank you so much for your kind words! 🙌 We’re truly happy to hear you had such a wonderful dental vacation experience in Playa del Carmen. From your initial consultation to your implant procedure and transfers, it means a lot to know everything went smoothly for you. Thank you for trusting Smile Makeover with your smile and for recommending us. We’d love to welcome you back anytime you visit Mexico again! 😊🦷✨
So while on holiday in winter 2025 with 1day left of my vacation I found smile makeover and messaged them and got a response within 10 minutes. I secured an appointment for the next and last day to do an evaluation and after completing evaluation I walked out of there within 45 minutes with a detailed cost estimate and couldn’t believe the price difference from Canada. Round 1 was removing…
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bad teeth, and bone grafts and implant posts, my surgeon ‘Jocelyn’ was so good I barely needed pain meds afterwards. I came back after 6 months after everything was healed and strong. And got my incredible smile back thanks to Jocelyn and Alejandra who were both perfectionists. The whole staff was very kind and helpful including my drivers who picked me up from the airport and hotels for my appointments. I was even contacted throughout my 6 months healing to tell me where I was at with the process. Thank you soooo much Smile Makeover🙂
Reply from the clinic
Thank you, Eric! ✨
Quality dentistry at a great price, while you are on vacation!!
Reply from the clinic
Thank you for your kind words, Brian! We’re glad you enjoyed our high-quality dental care at an affordable price while on holiday. We really value your recommendation and hope to see you again soon! 🙌 …
highly recommend this place :) I live in NYC and i travelled here for a root canal. my root canal experience was really great. I was not in terrible pain after and i healed VERY quickly. The service was also amazing and they accommodated my very limited dates.
Reply from the clinic
Thank you so much, Kate! We’re really glad to hear your treatment went so well and that you had a smooth recovery. It was a pleasure accommodating your visit, and we truly appreciate your recommendation. 💙 …
I have been a patient of Smile MakeOver for years. I have received many services and have never had a complaint. My care has been superior to what I have experienced in the past in Canada. I actually look forward to my dental appointments at Smile Makeover.
Reply from the clinic
We are pleased to hear that your visits to Smile MakeOver have been positive over the years and that you feel well cared for every time you come in. We will continue to take care of your smile whenever you need us. ✨🦷 …
By far the best dental practice that I have ever been to in my life. The staff is super professional and the service is second to none. Pain free and amazing results which is something that I never thought I would say about the dentist. Highly, highly recommend. Many thanks SmileMakeover!
Reply from the clinic
Thank you for taking the time to share your experience, we are glad to hear that you felt well cared for and that the treatment was comfortable and successful. ✨
I was truly impressed with my experience at Smile Makeover. I reached out via WhatsApp regarding an issue with a tooth, and they responded promptly and offered me an appointment right away. When I arrived at the Plycar office, I was struck by how clean and beautiful it was, equipped with state-of-the-art technology. The entire staff is bilingual, speaking both Spanish and English fluently, which…
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h made communication effortless. I’ve been going to the dentist my whole life, and this was the first visit where I didn’t feel a single moment of pain or discomfort. When my appointment was finished, my bill was exactly what I had been quoted, no surprises. I saw Dr. W, and I plan to continue as his patient. I was so pleased with the experience that I even scheduled an appointment for my sister to have her exam as well.
Reply from the clinic
Thank you so much for sharing your experience with us! We’re truly grateful for your trust and delighted to know that your visit at Smile Makeover Playa del Carmen exceeded your expectations.
I came to Smile Makeover ready to get dental crowns because I thought it was the only way to fix my smile. But after a full evaluation, the doctors explained that I didn’t actually need such an invasive treatment — they recommended porcelain veneers and professional bonding instead. The entire team was so honest and transparent, taking the time to show me my scans and explain every option. Not…
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t only did this approach save me a lot of time and money, but it also preserved my natural teeth and gave me results that look amazing. I truly appreciate how they put my dental health first rather than just going with the most expensive procedure. I left with a confident, natural smile — and a lot of gratitude for their professionalism and integrity. Highly recommend! 💙
Reply from the clinic
Thank you so much for sharing your experience! 💙 We’re so happy to know that you felt supported and informed every step of the way — honesty and personalized care are at the heart of what we do. 😁✨ …
My first teeth whitening experience. Very happy with the results and with the treatment. Lovely, professional employees, efficient and fast communication through e-mail and good after care. Would definitely recommend. Tip; bring some headphones or a book to keep you entertained during the treatment, I didn't think of this myself. ;)
Reply from the clinic
Thank you for sharing your experience! 💙 We’re so glad your first teeth whitening went smoothly and that you’re happy with the results ✨. Our team always strives to make every step — from communication to aftercare — as easy and comfortable as possible. Great tip about bringing something to pass the time 😉, and we truly appreciate your recommendation!
I have been going to Smile Makeover for 5 years now and have had bone grafting surgery, implants, crowns, root canals, veneers and cleanings. I come down from Boston any time my teeth need attention. I can't say enough good things about this clinic, the people are wonderful, friendly and professional and the facility is absolutely state-of-the-art. Love you guys!!
Reply from the clinic
Wow, 5 years together! 💙 Thank you so much for trusting us with your smile through every step of your journey. It’s always a pleasure to welcome you from Boston and we’re so grateful for your kind words about our team and clinic. Sending you a big Smile Makeover hug! …
Wonderful experience! Went to Smile makeover for several procedures. The entire team from the various doctors to the receptionist and the gentleman that picked me up from my Airbnb each day made it seamless. Such a professional team and amazing clinic. Will be back for my cleanings each time I visit playa
Reply from the clinic
Thank you so much for your kind words! 💙 We’re happy to hear your experience was seamless from start to finish, and we look forward to welcoming you back for your future visits to Playa del Carmen! …
The procedure, treatment, care and my "new look" offered and performed by the team at Smile Make Over - Playa del Carmen is absolutely the best!! I highly recommend Smile Make Over to anyone. The are very professional and sincerely care for the patient!!
Reply from the clinic
Thank you so much for your wonderful words! 💙 We’re thrilled to know you love your new smile and felt cared for by our team. Your recommendation means the world to us — we can’t wait to welcome you back anytime! ✨🦷 …
This is a great option for a dental office in Playa del Carmen, Thank you to all of the staff for the attention and care. Thank you to Dr. Linda and Dr. Claudia and all of the dentists for all of the great work, and thank you to all of the front desk staff for all of their help and kindness. I will be back to get more work done. Thank you After a second visit to Smile Makeover dental office in…
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n 2025. Once again I can confirm it was a good experience and I definitely recommend checking them out for your dental needs.
Reply from the clinic
Response from the owner Edited 7 months agoThank you so much for your kind words and for trusting us—not just once, but also on your second visit. 💙 We’re truly happy to hear that Dr. Linda, Dr. Claudia, our entire dental team, and our front desk staff made you feel cared for and supported throughout your experience. It means a lot to know you recommend us. We can’t wait to welcome you back on your next visit! 🦷✨🌴
So I opted for the anesthesia and they were going to do a cleaning and remove my wisdom teeth. Keep in mind I’m 49 years old. When I woke up, I was like oh OK. Are we done with the cleaning and they were like no we are done with everything. No severe trauma, no swelling no pain no nothing even days after with no hard-core pain medication. They were just so gentle with me. I just can’t say enough…
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about how wonderful my experience was not just for the procedure but with the staff just everything. I can safely say unless it’s an emergency I will never have any procedures done in the United States. I will always go here.
Reply from the clinic
Thank you so much for sharing your experience with us! 💙 We’re so happy to hear you felt comfortable and cared for every step of the way — and that even your recovery was smooth and pain-free. It means the world to know you trust us so much that you’d choose us over anywhere else — that’s exactly why we love what we do! We can’t wait to welcome you back whenever you need us. 🦷✨🌴
Beautiful facility with state of the art equipment and friendly, knowledgeable staff. We had a five-star experience getting some dental work after maxing out our insurance here in the states. The staff picked us up from the airport and dropped us at our Airbnb. They shuttled us to a from our appointments - which were timely and efficient - almost no waiting. The dental work we received - a crown a…
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filling and a cleaning for me and a cleaning for my partner were high quality and nearly painless. I consistently recommend Smile Makeover when a friend needs dental work!
Reply from the clinic
Thank you so much for sharing your experience with us! 💙 We’re so happy to know you felt cared for every step of the way — from our team and technology to the airport pick-up and smooth appointments. Hearing that you recommend us to friends is the best compliment we could ask for — we truly appreciate your trust and kind words. We look forward to welcoming you and your partner back anytime! 🦷✨🌴
I just had my 5th appointment with smile makeover clinic and Playa del Carmen Mexico. I Would by far give this Clinic five stars on every level. The state of the art equipment and the knowledgeable staff made for an outstanding visits!. The entire office is amazing, and I have to give a special shoutout to Dr Martha who worked on my teeth and fixed the bridge she did an amazing job as usual to…
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Giovanna who made everything possible facilitated the booking and reservations and Airport transfers and that Fatima and Raul the amazing driver and of course Mr Rael for for setting up the appointments following up over the phones and emails he is an amazing guy with a positive attitude and problem solving abilities! I will recommend this Clinic and you will thank me later. Thank you all and my best regards. Captain Nidal Ibrahim
Reply from the clinic
Dear Captain Nidal, Thank you so much for your incredible words and for trusting us through every visit — it truly means the world to our entire team. 🦷✨ We’re so happy to hear you felt supported and cared for by Dr. Martha, Giovanna, Fatima, Raúl, Mr. Rael and everyone who made your experience smooth and positive. Your recommendation is the best reward we could ask for. We can’t wait to welcome you back whenever you need us! Warmest regards, The Smile Makeover Playa del Carmen Team 💙🌴
Rael, I am so happy with my new dental work and the treatments received during my visits to your Smile Makeover facility in Playa Del Carmen! The people there were so Professional and treated me with such friendly attention! Your equipment and Modern Technology far exceeds my dental office here in the USA! I LOVE YOU ALL!! Look forward to coming back in the near future…. Bob Hardin 👍🕺🏻🤣❤️
Reply from the clinic
Your message absolutely made our day! 😄 We’re thrilled to hear how happy you are with your new smile and the care you received from our team. Your kind words about our technology and personalized attention mean the world to us. We can’t wait to welcome you back soon — you’re part of the Smile Makeover family now! 💙🦷
I could not be more pleased with my first trip to smile makeover. Beginning with the clinical coordinators who were so helpful in scheduling the appointments and shuttles from the airport lodging and appointments. To be honest, I was somewhat apprehensive before my first consult appointment as well as admitting to Dr. Jocelyn my nervousness pre procedure. All of that quickly went away with the…
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expressed compassion, communication and professionalism of her and her two staff assistants. During the surgery, they were so focused and kept me as comfortable as could be expected. Following the implants plus an extraction I was given explicit instructions for post surgery care. I might add that during the transportation to and from the clinic we met other couples and individuals who all had previously had used Smile Makeover for their dental work. All of them had very positive things to say, which was great to hear before my procedure. I will be looking forward to going back for the completion of my dental work.
Reply from the clinic
Thank you so much for your kind words! 💙 We're glad our team made you feel comfortable and supported every step of the way — especially during such an important part of your smile journey. We can’t wait to welcome you back for the final stage of your treatment! 🦷✨
Professional, Caring, and Top-Quality Service I’ve had a great experience with Smile Makeover in Playa del Carmen. The team is professional, kind, and makes you feel truly cared for. The quality of their work is excellent, and they take the time to explain everything clearly. They treat customers with genuine respect and attention, which makes a big difference. I will definitely come back if I…
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I need more work in the future.
Reply from the clinic
Thank you! We’re glad you felt cared for and appreciated our professionalism. We look forward to welcoming you back whenever you need us!!
I had such a good experience with Smile MakeOver! They took such good care of me. I needed to have a crown changed on my front teeth and they took so much time fine tuning the tooth to make it look as real as possible. I’ve never seen such attention to detail from a dentist and I’ve had this crown replaced three times in the US. They were never this thorough. 5/5 service and availability was…
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amazing. They even got me transportation to arrive and leave. Very affordable as well! I love those guys!!
Reply from the clinic
Thank you so much for your kind words!We’re grateful for the opportunity to care for you and proud to provide the attention and service you deserve. Your trust means everything to us!🦷 …
I really enjoyed services provided by this clinic!! best doctors, very caring attitude, high level of dentistry!!
Reply from the clinic
Thank you! We appreciate your trust and kind words!
I went to Smile Makeover in Playa del Carmen early in April 2025 to get 4 crowns, one with an abutment for an existing implant, and to get a loose crown fixed that had been done elsewhere 10 years prior. The prices I was quoted for this work were exactly what I paid. With transportation provided by the clinic for my convenience, everything went very smoothly. The clinic itself, though small…
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compared to the one I usually visit for dentistry in Canada, was as clean and well appointed as anywhere else I had previously had dental work. The equipment just as modern, including an imaging tool for the crowns (no goo to bite on!) that I had never encountered previously. They ended up breaking up the loose crown to replace both it and its abutment using their system - expensive compared with simply pulling it off and recementing which I had hoped would be the solution, but the result is solid and quite possibly better than the original. I have just returned from my regular hygienist cleaning here in Canada, where I was told that the new work was top quality and very well done. The total cost for everything including airfare and accommodation in Playa for a week was just a bit less than my insurance copay for having the same work done in Canada - if the insurance had been willing to cover it, which they were not. That is a major saving for top quality results along with a pleasant and interesting week away at the end of winter. I am very pleased with the outcome and am happy to recommend Smile Makeover in Playa. Some additional work was recommended by Smile Makeover to prevent future problems, but my dentist in Canada, after reviewing the Smile Makeover xrays, did not see a need for it. If it turns out that extra work becomes necessary after all, then I would happily return to Playa for them to take care of it.
Reply from the clinic
Thank you for your words! It would be our pleasure to welcome you back for any future needs. Wishing you safe travels and continued smiles🦷✨ …
The team at Smile MakeOver Playa is wonderful, caring, and easy to work with. They provide excellent care at an excellent price. They helped me get a filling for 90 USD within 40 minutes. My spouse was able to get her smile transformed at a fraction of the cost that would have cost 3-4x in the U.S. This is an outstanding place for dental work and centrally located in PlayaCar.
Reply from the clinic
Thank you so much! It means the world to us to know you and your spouse felt well cared for and supported. We're honored to be part of your journey.You're always welcome here!🦷 …
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