Patients
Reviews of Smile MakeOver Playa.
Playa Del Carmen, Mexico. 217 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Smile MakeOver Playa is an established Playa del Carmen clinic targeting US and Canadian patients with English service, transparent USD pricing, and notable savings on implants and All-on-4. However the review pool contains several serious clinical complaints including forgotten anaesthesia, implant brand substitution, and an early crown failure, while the team holds no US training or implant accreditations and Cedula numbers are not publicly verifiable. The 4.65 rating across 217 reviews masks meaningful risk for the kind of complex implant work the clinic markets.
Authenticity
5/10Real clinic with 217 Google reviews at 4.65 and named Mexican-trained dentists, but operates across at least four marketing domains and Cedula Profesional numbers are not publicly disclosed.
Treatment quality
4/10Multiple specific complaints in the review pool including forgotten anaesthesia mid-surgery, two implants destroyed by mismatched brand substitution, a crown failing within 6 months, and a botched sinus lift; these are serious surgical-protocol concerns.
Cleanliness
6/10Patients describe the office as modern and clean with no recurring hygiene complaints; no sterilisation standard or autoclave class is documented on the site.
Team
5/10Dr. Alejandra Paz (prosthodontics and implantology postgrad, La Salle Bajio) and Dr. Martha Tziu (oral rehabilitation, Anahuac) are named; no DDS, no US training, no AAID or AACD membership confirmed.
Price value
7/10USD prices published on sister site: $900 single implant, $420 to $450 crowns, $9,800 per-arch All-on-4, representing roughly 60 to 70 percent savings vs USA when work succeeds.
Tourist suitability
6/10English-speaking team and free hotel transport are offered; no airport transfer, no named coordinator, and no written warranty terms are documented.
What comes up well
- Transparent USD pricing including $900 implants and $9,800 per-arch All-on-4
- English-speaking team with concierge service and free hotel transport
- On-site lab and endodontic microscope mentioned
Points to weigh
- Reviews describe forgotten anaesthesia mid-surgery and a botched sinus lift
- One patient reports two implants destroyed by undisclosed brand substitution
- Crown failed within 6 months with no practical remedy for traveling patient
- No US training, no AAID or AACD membership, Cedula numbers not disclosed
- Operates four marketing domains which can fragment review trails
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 217 reviews
Dr. Ivan and the stafff at Smile MakeOver were wonderful! They got me in last minute to deal with some issues I was having during the pandemic and it was a great experience. SUPER grateful! Thank you Smile Makeover!
Reply from the clinic
Thank you Valerie!
I was lucky to learn about Smile Makeover dental office at time of pandemic situation in USA. I came to the office with multiple problems, jaw pain and headache. Doctors G. Galvez and M. Tziu were able to identify the source of the problems …
My experience with smile makeover playa was excellent from the beginning! To schedule an appointment was very easy with WhatsApp, the staff very friendly (they even offered me to pick me up) and with perfect English skills. The treatment by …
I would highly recommend a dental clinic I went to this past Nov. I had a rework root canal, two crowns, and a four tooth bridge for less than $3000. Just the root canal was going to cost me $1700 with the prep for a crown. This work was …
These people are very accommodating as can be towards patients. That’s one of the first noticed when I arrived there for the first time. They also have the state of the art equipments that you would see at any top facilities in the USA as …
My experience with Smile Makeover has been really nice and satisfactory. Since my first visit they make me feel very comfortable, I am more than gratefull with all the staff to make every visit something great specially Ivan and Dr. Roberto …
Fantastic, sparkling clean, beautiful, professional, state of art dental practice! Amazing service. I can highly recommend because I am super satisfied with my my new crowns, dental fillings and the professional cleaning I received. I can say it with my new beautiful and perfect smile. Thank you, Angels!
I called the day before for my boyfriend’s dental emergency. They were able to accommodate us the very next day. The office was very clean and updated, and the staff were very attentive. No one likes the dentist, and my boyfriend has a …
Reply from the clinic
Thanks for your comments Elan, it's awesome to know that our service and treatment were both excellent for your boyfriend. We can't wait to welcome you back!
The doctors are super professional and very attentive; the whole team is dedicated to each of their patients and makes you feel very comfortable at all times. The facilities are top-notch, and the results are the best. I'm so happy with my smile!! 😁 …
Reply from the clinic
Response from the owner Edited 6 years agoHi Laura, thank you so much for your kind comments. We love it when our patients leave happy. It was a pleasure seeing you, and enjoy your new smile!
My wife and I chose this clinic after reading some reviews on the internet. When we arrived in Playa del Carmen we were picked up at the airport and taken to the clinic where we each received consultations. While waiting we spoke to …
Reply from the clinic
We really appreciate your positive comments, thank you Gregg. We love that you and your wife had a great experience at our clinic. Thank you for entrusting us with the care of your smile.
I would highly recommend this clinic for anyone looking for a dentist in Playa Car and Cancun. My wife and I were amazed by the results and the overall experience. …
Reply from the clinic
Iguisard, thank you for your review, we are very glad to know our patients feel happy and taken care during the treatment. We hope to see you back again!
I have to let everyone know what a great place this is. I needed a root canal and they were fantastic! Beginning with a phone conversation with Ivanl explaining that I hadn't ever had a toothache and didn't know what to do. He sent over a …
I cannot say enough positive things about this dentist office, I was quite concerned as I've never used a dentist outside the U.S. but they put all my fears aside as I walked into their office. The staff is friendly, helpful, informative …
The Smile Makeover team are the best! I traveled down from Canada, initially because the prices in Mexico for major dental work are a fraction of the cost I would pay in Toronto. I will return …
Excellent experience! Dr. Claudia provided outstanding care and was incredibly professional. Highly recommended.
Extremely professional. Better equipped than my dentist office in the U.S. Nicely decorated office. It is located within the gated community of Playacar so you need to go through the security gate to get into the office area. It is …
Reply from the clinic
Thank you Oscar. We truly appreciate your kind comments. See you soon!
Excellent Dental Clinic Honestly, I've never been to such a clean and organized clinic.
Excellent service. I went for my first appointment at this clinic, as I'm having a smile design done. Tip: It's located in Playacar, and you should look closely because the clinic has just been remodeled, so there's no billboard or anything …
Reply from the clinic
Yohanz, we really appreciate your comments. We work hard to offer the best service to our patients and we love to know you experienced it on your visit. Thank you for your review.
I go there every 4-6 months for deep cleaning. Since years now. Excellent service and very competent doctors and assistants. They are passionated and proud to see the results at the end - even for small things like cleaning. Best what can happen to patients. Thanks a lot!
Reply from the clinic
Thank you for sharing your feedback with us. We greatly appreciate your kind words about our excellent service and the competence of our doctors and assistants.It's fantastic to know that you trust us for regular deep cleaning, and we're … More
Oh my gosh! I can’t say enough good things about Smile Makeover in Playa, Del Carmen! The entire staff was amazing and so, so good at their jobs and so accommodating to every need! My teethlook amazing now and feel amazing and I can’t say …
Reply from the clinic
We are absolutely thrilled to hear about your positive experience with us. Its wonderful to know that our staff did an excellent job in providing you with an amazing dental care. Thank you for choosing us!
Smile MakeOver is a great place for Dental procedure from arranging your pickup from the airport to the Dental facility. The workers there are very pleasant and bilingual. They scheduled appointments to meet your deadline and transportation …
Reply from the clinic
Thanks for your wonderful review! Our goal is always to provide excellent service and make you notice and experience it. Thanks for choosing us!
I really want to thank Smile Makeover and their staff for the great experience in myself and wife’s first phase of our dental journey. They are fantastic and very accommodating. Raul the driver is the one of the best an is always on time …
Reply from the clinic
Thank you so much for taking the time is sharing your wondeful experience with us! We are very happy that you and your wife had a fantastic dental journey with us.our kind words mean the world to us, and we're delighted to have the … More
They make miracles happen. My hubby is the happiest he has ever been. They completely transformed his life. This smile is PERFECT and BEAUTIFUL!!!!!!!
Reply from the clinic
We're overjoyed to hear about the transformation and happiness your husband has experienced. Thank you for your kind words and for choosing us to be a part of this incredible journey.
I had extensive work done here (complete mouth full of crowns top and bottom plus 3 implants) and I could not be more happy with the personal attention and care I received at Smile make over. The staff, personal care, and attention to detail were all top notch!
Reply from the clinic
We are absolutely delighted to hear about your fantastic experience with us! 😄 It's wonderful to know that you received exceptional personal care and attention throughout your extensive dental work. We can't wait to see your beautiful smile again, and we're here whenever you need us …
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