Patients
Reviews of Smile MakeOver Playa.
Playa Del Carmen, Mexico. 217 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Smile MakeOver Playa is an established Playa del Carmen clinic targeting US and Canadian patients with English service, transparent USD pricing, and notable savings on implants and All-on-4. However the review pool contains several serious clinical complaints including forgotten anaesthesia, implant brand substitution, and an early crown failure, while the team holds no US training or implant accreditations and Cedula numbers are not publicly verifiable. The 4.65 rating across 217 reviews masks meaningful risk for the kind of complex implant work the clinic markets.
Authenticity
5/10Real clinic with 217 Google reviews at 4.65 and named Mexican-trained dentists, but operates across at least four marketing domains and Cedula Profesional numbers are not publicly disclosed.
Treatment quality
4/10Multiple specific complaints in the review pool including forgotten anaesthesia mid-surgery, two implants destroyed by mismatched brand substitution, a crown failing within 6 months, and a botched sinus lift; these are serious surgical-protocol concerns.
Cleanliness
6/10Patients describe the office as modern and clean with no recurring hygiene complaints; no sterilisation standard or autoclave class is documented on the site.
Team
5/10Dr. Alejandra Paz (prosthodontics and implantology postgrad, La Salle Bajio) and Dr. Martha Tziu (oral rehabilitation, Anahuac) are named; no DDS, no US training, no AAID or AACD membership confirmed.
Price value
7/10USD prices published on sister site: $900 single implant, $420 to $450 crowns, $9,800 per-arch All-on-4, representing roughly 60 to 70 percent savings vs USA when work succeeds.
Tourist suitability
6/10English-speaking team and free hotel transport are offered; no airport transfer, no named coordinator, and no written warranty terms are documented.
What comes up well
- Transparent USD pricing including $900 implants and $9,800 per-arch All-on-4
- English-speaking team with concierge service and free hotel transport
- On-site lab and endodontic microscope mentioned
Points to weigh
- Reviews describe forgotten anaesthesia mid-surgery and a botched sinus lift
- One patient reports two implants destroyed by undisclosed brand substitution
- Crown failed within 6 months with no practical remedy for traveling patient
- No US training, no AAID or AACD membership, Cedula numbers not disclosed
- Operates four marketing domains which can fragment review trails
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 217 reviews
Thank you everyone at Smile Makeover for helping me through the process of putting a smile back on my face. It was not only your expertise that did that, but your genuine caring and exemplary Customer Service. The quality of your team - from online to office to all the Doctors is above and beyond. I highly recommend this clinic.
Reply from the clinic
You're very welcome Beverly, it was a great pleasure treating you, we do hope you'll drop by to say hi someday. … More
Wow!!! I am so impressed with Smile Makeover. Not only did I come to them with MAJOR dental issues, I’m also a very nervous dental patient. They had their hands FULL! …
I don’t have enough words to express how happy I am with my new smile makeover! The process was completely seamless! From coordinating with Michael Wilkes, to the lovely Jovanna in the office, and the incredible Dr.Tziu! I wish I knew the …
The best facilities, cutting-edge technology, and the doctors are highly professional, friendly, and always attentive to your needs.
I am from Chicago. I found this clinic online and decided to have my dental treatment there, while enjoying a two week vacation in the beautiful resort in Riviera Maya in the meantime. It might seem a risky decision since no one …
I have been multiple times ….. this is the most advanced and nicest dentist I have been to in my life …. They worked with me in every step of the way …. Even took care of my pup cause I couldn’t leave him home … smile makeover is the go to dentist for me … I will travel from the states before I go to a dentist in the states
We had a bad experience here. They did a horrible shade match on my crown, with some girl that comes in as the "shade match" expert, I repeatedly told them that I want it whiter than my other teeth if anything so I can bleach match it …
Best dental experience I have ever had. The service was excellent, the staff was courteous and friendly. I will travel back from the US for the dental care offered.
I am from the UK and have never experienced such a fantastic Dental surgery even having treatments at Harley street in London in the past. The Smile Makeover Clinic has the latest equipment available and the …
DO NOT RECOMMEND! Extremely disappointed. Flew in from the USA, drove an 1 hour and 40 mins from Cancun (there was construction on the highway adding a delay) to get there, and …
Reply from the clinic
We have patients preprogrammed months in advanced. We dont take walk ins, we are glad you left we dont like to treat people with such bad vibes, sorry we couldn’t help you but I think even if we would of been able to treat you would of been … More
I can't even express in words how wonderful this place is. My lack of Spanish speaking abilities made me a bit nervous on the way there, but everyone there makes you feel right at home and most of the employees speak better English than …
Amazing people, amazing service, amazing results. As a group we threw a lot on their shoulders in a short time as far as dental work is concerned needed before we went home. They managed to fit it in and get it done. Thank you SmileMakeover.
I just want to take the opportunity to share what an amazing experience I had at Smile Makeover. I had a root canal treatment done, which perhaps was the most painless procedure I have had in my entire life. The prices were five times …
What an amazing dental team at Smile MakeOver! Every person on staff was professional and incredibly hospitable. Super clean offices with technical equipment that exceeded my expectations. Great prices and service. Am thrilled with my results. Thank you Smile Makeover!
I had a horrible experience here. Would not recommend to anyone.
Reply from the clinic
Hey, Please contact us as we don't know who you are or why you had a bad experience. We are here to help if this is a real client, We went on your profile and there isn't any reviews of any other places or anything to be able to see who you are or if this is a true review
Super clean, up to date facilities, everyone is very friendly and Profesional. They have multiple specialists on staff, I would definitely go back.
Reply from the clinic
Jorge, Thank you so much for your review, Gracias Por tu reseña. We love kind and great patients like yourself. We are here for you anything you need. Smile Makeover Team
It was an excellent experience with very friendly staff, the latest technology, and advanced procedures for my dental implant. The clinic offers services ranging from cleanings to dental implants, with its own state-of-the-art in-house …
Reply from the clinic
Hello Harry, thank you very much for your positive comments and feedback. We look forward to seeing you again at your next dental visit! Have a great day.
Great professional service at a USA standard (a reference point for anyone from the USA) - Top of the line equipment. From Jorge who coordinated everything initially, to Johana at the front desk, Dr. Daniel who worked with me at my first …
Reply from the clinic
Christopher, Thank you for the kind words, Jorge, Dr Daniel, Dr Alejandra, Johana and The rest of the team thank you for your support and being an excellent patient
The entire experience was amazing. I contacted them and set up my appointment while I was still in the states. They coordinated all the logistics around my vacation plans. They Made it extremely easy for me to get the treatment I …
Reply from the clinic
Camila, Thank you so much, You are a great patient! We love treating you and are happy you are one of our patients! We are always available for you, Thanks Again From Smile Makeover Team
I’ve never been to a friendlier and more modern dentist office in my life. Prices are transparent and reasonable. Everyone speaks English.
Reply from the clinic
Igor, Thank you. You are a wonderful person and we are glad that you became one of our patients. We send you a big hug and the best wishes to you for this 2021
The staff is awesome. They are clearly committed to safety during the COVID-19 pandemic - from the pickup and delivery to all the procedures at the clinic. Their work is top-notch.The fact that they are located in BEAUTIFUL Playa del Carmen is a bonus.
1000% happy with the suggestion to use this dental clinic. As someone who is quite nervous with anything having to do with the dentist, they were very kind and understanding with my fears. For the patients who take years to visit the …
I had a cavity filled, gum contouring, & lip repositioning done at this facility. I am super impressed with the results. I had a personal driver, who gave me a ride to the location and back to my place. The staff were very friendly & helpful. But the best part has to be the prices & professional care they offer!
I had an amazing customer service experience with Smile MakeOver in Playa! I was referred to them by Global Health Shift. Global Health Shift made arrangements and vetted the establishments. …
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