Patients
Reviews of Smile MakeOver Playa.
Playa Del Carmen, Mexico. 217 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Smile MakeOver Playa is an established Playa del Carmen clinic targeting US and Canadian patients with English service, transparent USD pricing, and notable savings on implants and All-on-4. However the review pool contains several serious clinical complaints including forgotten anaesthesia, implant brand substitution, and an early crown failure, while the team holds no US training or implant accreditations and Cedula numbers are not publicly verifiable. The 4.65 rating across 217 reviews masks meaningful risk for the kind of complex implant work the clinic markets.
Authenticity
5/10Real clinic with 217 Google reviews at 4.65 and named Mexican-trained dentists, but operates across at least four marketing domains and Cedula Profesional numbers are not publicly disclosed.
Treatment quality
4/10Multiple specific complaints in the review pool including forgotten anaesthesia mid-surgery, two implants destroyed by mismatched brand substitution, a crown failing within 6 months, and a botched sinus lift; these are serious surgical-protocol concerns.
Cleanliness
6/10Patients describe the office as modern and clean with no recurring hygiene complaints; no sterilisation standard or autoclave class is documented on the site.
Team
5/10Dr. Alejandra Paz (prosthodontics and implantology postgrad, La Salle Bajio) and Dr. Martha Tziu (oral rehabilitation, Anahuac) are named; no DDS, no US training, no AAID or AACD membership confirmed.
Price value
7/10USD prices published on sister site: $900 single implant, $420 to $450 crowns, $9,800 per-arch All-on-4, representing roughly 60 to 70 percent savings vs USA when work succeeds.
Tourist suitability
6/10English-speaking team and free hotel transport are offered; no airport transfer, no named coordinator, and no written warranty terms are documented.
What comes up well
- Transparent USD pricing including $900 implants and $9,800 per-arch All-on-4
- English-speaking team with concierge service and free hotel transport
- On-site lab and endodontic microscope mentioned
Points to weigh
- Reviews describe forgotten anaesthesia mid-surgery and a botched sinus lift
- One patient reports two implants destroyed by undisclosed brand substitution
- Crown failed within 6 months with no practical remedy for traveling patient
- No US training, no AAID or AACD membership, Cedula numbers not disclosed
- Operates four marketing domains which can fragment review trails
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 217 reviews
Don't waste your money at this place; they're completely unprofessional. They sold my mom crowns supposedly to improve her smile both functionally and physically, but in the end, they gave her veneers. They ruined her mouth, and it's been …
Reply from the clinic
Good afternoon, regarding the points mentioned in your review, we would like to clarify that the patient is still undergoing treatment, which began a year ago. The service has been provided continuously, and modifications to the design are ongoing, striving to meet her expectations to the best of her oral health.
I am on a long road to recovery from neglecting my teeth for far too long. Coming here and starting the process has been an amazing decision. Very kind staff, I was impressed with how patient they were. Everyone from the front desk …
Reply from the clinic
Thank you so much for sharing your experience with us! We truly appreciate your feedback, and we're delighted to hear that you've embarked on your dental health journey with us.Your anticipation of coming back for further work is fantastic … More
Dental insurance did not cover the issue I was faced with and immediate solutions needed to be found. Reflecting back, I did more due diligence researching Smile Makeover of Playa …
Reply from the clinic
Thank you for sharing your experience with us. We truly appreciate your detailed and thoughtful review. Our commitment to providing a convenient and comfortable experience for our patients is paramount. We're thrilled that you appreciated … More
I had 6 zirconia crowns done on my upper front teeth and they are beautiful! My dentist here in the US confirmed the quality of the crowns and work was excellent. The experience was so easy and my doctor was kind and the procedure was …
Reply from the clinic
Thank you so much for taking the time to share your experience with us! We're absolutely delighted to hear that you're thrilled with the 6 zirconia crowns on your upper front teeth. Your kind words about the quality of our work and the … More
They tried to use a different manufacturer than the US placed implant without advising and destroyed not one but two implants that cost thousands and months to complete. Gave no explanations of procedures and did a sinus lift with stitches …
I went to Smile Makeover in July 2022. I would definitely recommend them. Dr. Alejandra did a great job. Communication was no problem. In all honesty, they were as good, if not better, than the dentists I have gone to in the USA and at a …
Reply from the clinic
Dr. Alejandra's excellent work and effective communication are truly commendable, and it's wonderful to know that you found their dental services to be on par, if not better, than those in the USA while being more cost-effective.We greatly … More
Best dental experience I've ever had! The staff is absolutely very nice and professional the doctors was the best . I return to finish my treatment plan in Feb 2023, excited to return and finish. I also stayed at the A suits, very clean, …
Can't say enough great things about this clinic. The office is very nice, and the staff go above and beyond to make you feel at ease. They were super helpful in explaining my procedures and what to expect. My only regret is not doing it sooner. It feels so great to be able to smile with confidence again.
We have recently returned from the Smile MakeOver Playa dental clinic, after having done a great number of dental procedures ( implants, crowns, gum graft, root canals and wisdom tooth extraction). To say that the whole experience was …
Very professional service and treatment. far much better than many good dental clinics i have visited in Europe. I also appreciate all the follow-ups. They constantly call or write to find out how is it going with my treatment. …
Reply from the clinic
It is always a pleasure to meet and have exceptional patients such as yourself Marcel
I don’t know where to start! They were absolutely amazing! The hospitality is out of this world and everyone was so kind and supportive. I can’t imagine going back to my dentist in the states after leaving this office. I love my new smile …
Reply from the clinic
Thank you for your kind words Michael, we look forward to having you back with us, it was a pleasure having you!
Smile makeover was wonderful! My smile went from hideous to celebrity in one week. Many talented doctors and specialists all in one office! The facility was clean and up to date with high tech equipment. Couldn't be happier!
Reply from the clinic
Thanks Daniel, we're thrilled that you enjoy your results and the experience, don't be a stranger and come back soon!
I’ll always remember this clinic as to providing one of the best services I’ve received. From the kind drivers taking me to and from the clinic and airport to Jovana the exceptional manager of the clinic. I’ve worked many years in the service industry, I can confirm this is top tier quality service with a great price
Reply from the clinic
It is always a pleasure to meet and have exceptional patients such as yourself Filmon, if you ever need anything, you're always welcome here with us!
I spent over two years looking for a good dentist in Playa del Carmen and hadn't had an experience as good as Smile MakeOver. I was truly satisfied, from the receptionist's service to the security guards! …
Reply from the clinic
Thank you for your kind words, Maria. It's always very motivating to receive such positive feedback from our patients. Thank you for your trust, and please come back soon!
I have just completed my tooth implant. It was a pleasure dealing with Smile MakeOver. The staff and dentist were great, friendly and made me very comfortable. The cost was great compared to the US. I did my research before considering them …
Reply from the clinic
Thank you so much Victor, you're an amazing person/patient, super patient and understanding, anytime you wish to come back, you're more than welcome here!
Great dentists! I had two implants, crown and fillings done. I have recommended several of my friends and family and they have all had great experience with the top quality work. I will be going back for work on additional teeth in a few months.
Reply from the clinic
Thanks Alex, for your comments! We are already waiting for you! 😊 …
So I had a few things done here . The first was a bone graft on my sinuses and 6 implants completed . I had a Accident. And busted out or off 9 teeth. My dentist who is my buddy is the states told me this work would cost lots of $$$$$$ in …
Reply from the clinic
Hello Ronald, super happy to hear about your experience with us, if you ever need anything, feel free to reach out! Thanks for your trust!
I live in Miami, and i needed a root canal. The cost was $1400. So I decided to make some research on dentist in Mexico. I found Smile makeover Playa on Google and decided to give a chance due to the good reviews. I'm happy I did. The …
Reply from the clinic
Sylvie, Thank you so much, We send you a big hug and appreciate your support and being an excellent patient! Smile MakeOver Team
I've been undergoing orthodontic treatment at this clinic for 5 months now, and I'm very satisfied with the progress so far. The specialist and his assistants have done an excellent job; they are super professional and very kind. It's worth every penny; I highly recommend them! 👌 …
Reply from the clinic
Thank you so much, Yuridia. We really appreciate your comments! Thank you!
The entire team at Smile MakeOver Playa are great to work with - from thier pre-sales team all the way to the people at the front desk. So very professional and understanding. …
Reply from the clinic
Thank you Kevin for your very kind words! We are very happy things worked out at the end of the day and we really appreciate your review. … More
I came in to get some cavities filled on a vacation and honestly I really regret going here. I wanted to love it because everything *but* the dental care was so good. …
I went to this densist here in the states to get some work down a couple of years back. I got all the metal filling taken out and the holistic ones put in. I was happy with all they did for me! …
Reply from the clinic
Thank you! We're grateful for your trust! It is always our goal that you feel comfortable, … More
This is the best experience that I had in my life ever, I felt like I was at home, doctors were kind and very professionals, even Ernesto the driver he was so kind solving all our questions that we had about the procedure, its hard to find …
Reply from the clinic
Thank you so much for your kind words sir, we're very pleased that you enjoyed your experience, you're always welcome back. … More
Flew from Florida! Amazing experience, best clinic I’ve ever been, 3 of us had deep cleaning and I had (3 cavities) that I knew of already that had to be done. Cannot compare to blood (money) sucking dentists from US. Brand new, gorgeous …
Reply from the clinic
Thanks so much for your comments Kristina, it is always a pleasure to have such grateful and positive patients here with us, you make this worth doing! … More
Want the same for your own teeth? Send a photo and we will come back with a written quote from Smile MakeOver Playa.
Ask on WhatsApp