Patients
Reviews of Smile MakeOver Playa.
Playa Del Carmen, Mexico. 217 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Smile MakeOver Playa is an established Playa del Carmen clinic targeting US and Canadian patients with English service, transparent USD pricing, and notable savings on implants and All-on-4. However the review pool contains several serious clinical complaints including forgotten anaesthesia, implant brand substitution, and an early crown failure, while the team holds no US training or implant accreditations and Cedula numbers are not publicly verifiable. The 4.65 rating across 217 reviews masks meaningful risk for the kind of complex implant work the clinic markets.
Authenticity
5/10Real clinic with 217 Google reviews at 4.65 and named Mexican-trained dentists, but operates across at least four marketing domains and Cedula Profesional numbers are not publicly disclosed.
Treatment quality
4/10Multiple specific complaints in the review pool including forgotten anaesthesia mid-surgery, two implants destroyed by mismatched brand substitution, a crown failing within 6 months, and a botched sinus lift; these are serious surgical-protocol concerns.
Cleanliness
6/10Patients describe the office as modern and clean with no recurring hygiene complaints; no sterilisation standard or autoclave class is documented on the site.
Team
5/10Dr. Alejandra Paz (prosthodontics and implantology postgrad, La Salle Bajio) and Dr. Martha Tziu (oral rehabilitation, Anahuac) are named; no DDS, no US training, no AAID or AACD membership confirmed.
Price value
7/10USD prices published on sister site: $900 single implant, $420 to $450 crowns, $9,800 per-arch All-on-4, representing roughly 60 to 70 percent savings vs USA when work succeeds.
Tourist suitability
6/10English-speaking team and free hotel transport are offered; no airport transfer, no named coordinator, and no written warranty terms are documented.
What comes up well
- Transparent USD pricing including $900 implants and $9,800 per-arch All-on-4
- English-speaking team with concierge service and free hotel transport
- On-site lab and endodontic microscope mentioned
Points to weigh
- Reviews describe forgotten anaesthesia mid-surgery and a botched sinus lift
- One patient reports two implants destroyed by undisclosed brand substitution
- Crown failed within 6 months with no practical remedy for traveling patient
- No US training, no AAID or AACD membership, Cedula numbers not disclosed
- Operates four marketing domains which can fragment review trails
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 217 reviews
Very professional staff, clean office and in a good location.
Reply from the clinic
We're delighted to hear about your positive experience with us! Our team takes pride in providing professional and a clean convenient environment. Thank you for choosing us for your dental needs.
Very good service. Excellent quality. If you are in the area and need any dental work this is the place.
Reply from the clinic
Thank you so much for your feedback! We're delighted to hear that you received very good service and excellent quality during your visit. If you ever find yourself in need of dental work in the area again, don't hesitate to reach out to us.
The experience was very good from beginning to end. Answers are fast, care is good. Prices are very good compared to North America. They take time to explain what is happening with your health and respect your desire or not to cover your …
Reply from the clinic
Thank you so much for sharing your experience with us! We're thrilled to hear that you had a positive journey from start to finish. Our team is dedicated to providing top-notch care and ensuring your comfort every step of the way. We greatly appreciate your kind words and look forward to serving you again.
From the very start the process was about finding the best result for the patient. All the staff at the clinic and lab worked to make my treatment as comfortable and effective as possible. Honest, friendly, reliable and patient focused …
Reply from the clinic
Absolutely thrilled with my experience at the clinic! From the very beginning, the entire process was centered around achieving the best results for me as a patient.The staff at both the clinic and the lab worked tirelessly to ensure that … More
Me and my husband came here for implants procedures. I've got two bridges on implants, my husband got all-on-four system. The administrative staff is simply amazing here, guiding you with all questions and necessary information from the …
Reply from the clinic
"Thanks a million for sharing your journey with us! 🌟It's fantastic to hear that both you and your husband chose us for your implant procedures. Our administrative staff is all about making your experience smooth from the get-go. It's … More
We met people from all over United States and several parts of Canada . Everyone had everything to say good about their experience. Talk to 25 different couples in nine days and not heard one bad comment. …
Reply from the clinic
Thanks a bunch for sharing your experience! Meeting people from all over and hearing their positive stories sounds like an awesome adventure.Your recommendation means the world to us. We're all about offering great dental service and value! :)
I highly recommend Smile Makeover. Service was excellent,quality of their work is top of the line. Also really appreciated the in house taxi service to and from the resort we were staying at. Ali at the call centre was also very pleasant and helpful. I will definitely be seeing them again on our next vacation from Canada.
Reply from the clinic
Thank you for sharing your experience with Smile Makeover.We greatly appreciate your high recommendation and are thrilled to hear that you found our service and work quality to be excellent.We're excited to welcome you back on your next vacation from Canada. Until then, take care and keep those smiles shining bright! :)
I would highly recommend this dental office to anyone. The quality of the work was excellent and the prices very reasonable!
Reply from the clinic
Thanks! We always want our patients to save money and also enjoy of high quality dental work! :)
Great service, all around!!! Thanks to all involved! Believe me…It’s worth it, and you get a a couple of trips to the Caribbean, at the least. I had very little discomfort or pain throughout, and the outcome was fantastic!!!
Reply from the clinic
Thank you for sharing your feedback with us! We're thrilled to hear that you received great service and that your experience was positive all around. We're glad to have played a part in making your dental journey worthwhile. The combination … More
Hello! I am writing this review as the person who set up and coordinated all the dental work to be done for both my boyfriend (who got implants and all-on-4) and my brother (who got 16 crowns). I will start from the beginning! …
Reply from the clinic
Thank you! you are the reason why we love what we do. ❤️
A lot of people are always skeptical when you tell them that you are getting dental work done in Mexico. I can assure you that is not the case. Smile makeover in Playa is probably one of the best clinics you can visit in Mexico. The …
Reply from the clinic
Our team is completely happy because you loved the results, now you have the perfect smile!
This place is INCREDIBLE!!! Dr Alejandra is an artist of the highest degree 😬 thank you so much for giving me the confidence to smile again and creating a look I can be happy with for many years… the whole experience was top notch thx to the whole team Jovana, Dr Alejandra, Ruth all very sweet and professional thank you …
Reply from the clinic
Thanks for your feedback, we love to see you happy!
Good serviced, great staff and the work done was exceptional.
Reply from the clinic
Thanks for your feedback😊✨ …
I had a great experience here everyone was great doctors and all staff
Reply from the clinic
Thanks for trusting us! We are glad you really enjoyed our work!
Wonderful experience! Dr. Alejandra is a true artist. I would highly recommend to get a million dollar smile. The team is amazing!!!!
Reply from the clinic
Thank you for your feedback. We love that you love your million dollar smile! 🤩 …
They forgot my 1/2 at surgery. I had to wait five hours but no painkillers for the anesthesiologist to come back to go back in surgery. They don’t take responsibility for anything. Secrectary Jovana is rude and unorganized. They over book. Chauffeurs are over an hour late. It’s like a cattle call!
Reply from the clinic
Hello! We deeply regret the inconveniences you had when you visited us, that's not the experience we want you to take away from our clinic, not from our staff, so please provide us with your full name and the date of your surgery to inquire about what happened that day, and take action on the matter.
If you're looking for a place to give yourself a beautiful smile and regain your self-confidence, Smile Makeover is the place for you. They are very professional and friendly, and what I liked most was their ability to be available and …
Reply from the clinic
Thank you Ginette
Where does one begin? I went to Smile Make Overs because of the reviews. I am a skeptic but decided to book a consultation. Prognoses: Full mouth reconstruction. This did not surprise me as this is what I was told by my dental specialist, …
Reply from the clinic
Totally agree with Kevin, thankful to be your best option.
Best dental experience of my life. Amazing caring dentists, who are patient and listen to your concerns. They relax you and make sure you don't experience any pain. Helpful pick up and drop off from hotel. Highly recommend. I came for a few fillings and a crown. Sent family members here for full smile makeover. Very grateful 🙏 …
Reply from the clinic
Your trust in our clinic is greatly appreciated.Our team of caring dentists is dedicated to providing exceptional care and ensuring that our patients feel comfortable and heard throughout their treatment. It's wonderful to know that they … More
This dentistry has changed my life!! Very professional, compassionate, and state of the art facility. I saved so much money having my dental work done in Playa vs. United States! Even my US dentist requested information to come to Playa! Listen, you won’t be disappointed!!!!!!
Reply from the clinic
We are absolutely thrilled to hear that our dentistry has had such a profound impact on your life! Your glowing review is incredibly appreciated.The fact that your US dentist requested information to come to Playa is a testament to the … More
I never write reviews and therefore have waited over a year before deciding to share my personal story. On a positive note, the staff here are friendly and pleasant, with fair prices, and a modern and clean looking office. My review is …
I just completed my dental cleaning at Smile Makeover. I am very pleased with my experience. The office is very convenient to drive to, the office and staff are very nice. My service was excellent. The price was very good. I recommend this …
Reply from the clinic
Thank you so much for taking the time to share your positive experience with Smile Makeover! We're delighted to hear that your recent dental cleaning was a success and that you had a great overall experience. Convenience, friendly staff, … More
Their service was very professional and of a high quality. One of the best Dental Clinics I have been to (World Wide)
Reply from the clinic
Thanks, we are really thrilled that you loved the high quality! Thanks for this wonderful review
Nice facility, modern equipment but had to replace a crown within 6 months of it being placed on at the office. Wasn't cost effective to fly back to have them do it for free. This was a costly problem. Another crown I had done at the …
Reply from the clinic
Thank you for sharing your experience, and we're sorry to hear about the issue you've encountered with the crown replacement. We understand your frustration, and we genuinely appreciate your feedback.We hope that any future treatments will … More
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