Patients
Reviews of Satu Dental Tebet.
Jakarta, Indonesia. 71 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 71 reviews
Super cutesy dental clinic! The pinkish green color is so adorable that it makes you feel at home. The receptionist is super friendly, because I already booked, I immediately checked in using the QR code on WhatsApp. After that, my blood pressure was checked, if it was normal, I could continue and I was given slippers to go to the room. After that, I was asked if I wanted to watch or listen to…
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music during the treatment, but I ended up listening to Kpop 2.0, hehe. I tried scaling my teeth for only 249k because there was a new patient promotion, thank God it was very clean and the doctor was very friendly. Super worth it!
Reply from the clinic
Dear Suci Sukmawati, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
First time here, super good service, treatment consultation, etc., all the details can be seen from the video on the TV screen, highly recommended, next time I will come here again for a routine check-up and the price is worth it, provided I buy a voucher on the e-commerce Tokopedia/Shopee only.
Reply from the clinic
Response from the owner Edited 3 weeks agoDear Naimatul Mafatikhah, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
Comfortable place + the quality is also good, as are the receptionists, doctors and nurses are also good ✨⭐
Reply from the clinic
Dear Lasma Gurusinga, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
BAD EXPERIENCE HERE. Not to mention the terrible upsell, and the doctor was rude, my tooth bled for a WEEK!!
Reply from the clinic
Response from the owner Edited 2 months agoHello Nabila, Thank you for your review. We regret the inconvenience you experienced. Based on our visit data, your complaint relates to an orthodontic checkup visit about a year ago. At that time, the doctor examined you and provided explanations and treatment based on the patient's teeth and gum condition. After that visit, you reported further complaints. Following up on this, our team contacted you via WhatsApp as directed by the doctor, including providing a prescription and treatment instructions. We also offered a follow-up examination, but our schedule was not available at the time. If Nabila needs further assistance, please contact MAGI on WhatsApp at 0812-3111-5751 so we can assist you directly. Thank you for your feedback. Satu Dental is committed to continuously improving the quality of service and the experience of every patient. 🙏
My first dental check-up experience here: 1. Comfortable place. 2. I'd been there well in advance, and I'd been reminded via WhatsApp close to the appointment time, so I minimized forgetting. I got checked right away without waiting in line. 3. This dental office in Tebet is incredibly clean, looks sterile, and the examination area, restroom, and prayer room are sparkling clean. 4. I was offered a…
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choice of music to play during my check-up at the reception. 5. The room was cold. If I felt cold, they asked and gave me a blanket. This is the first time I've had this happen to me during my dental check-ups. Good job. 6. The staff and doctors are all friendly.
Reply from the clinic
Dear Agung Budiawan, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
I want to ask how much does a dental x-ray cost?
Reply from the clinic
Hi Heni, thank you for your question. For information regarding pricing and clinic locations that offer dental X-ray services, please contact MAGI via WhatsApp at 0812-3111-5751. Our team will be happy to assist you. 🙏
I simply want to share my experience (without endorsements, promotions, or other benefits from a dental clinic) about the service, especially the practitioners' service to customers. My visits were on July 12th and 19th, 2025. I've previously had treatments at other dental clinics, and I feel that Satu Dental (Tebet) is on the next level. I've never experienced such pleasant, satisfying service…
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e with such good results, with almost no room for complaint. To Dr. Raditya Afif and Team, thank you for the excellent service. Even 5 stars isn't enough to give me feedback. Why? A complicated upper jaw filling, which I had a history of (and was a cause for concern) having to be hospitalized for three days due to a poorly placed filling, broken by the doctor. While nothing is perfect except God Almighty, the doctor did his best. I've never had such a great time having a dental filling. To the frontline staff, thank you for your warm welcome and your extremely friendly, flexible, and fast responses. To the management, thank you for trusting that we (the customers) will "come," so we don't have to ask for a deposit that seems coercive like other clinics. They even offer a free two-week "repair" guarantee as a form of responsibility and commitment. However, I hope this doesn't affect the "behind-the-scenes" work of the practitioners in their field, because perfection belongs only to God, and I'm sure they're putting in their best effort. I have to say, you guys have truly earned all my respect. I'll definitely come back and will share this experience with all my colleagues. Keep up the good work, and keep getting even better!
Reply from the clinic
Thank you for entrusting your dental care to SATU Dental, sis 🤗
- The admin, staff, nurses, and doctors are friendly and competent. - To get a cheaper price, we recommend purchasing a voucher through the Tokopedia or Shopee apps (often there are promotions at the official stores). - The services are quite comprehensive, ranging from dental consultations, scaling, stain removal, whitening, tooth extractions, fillings, dental massage, etc. - The waiting room…
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is not very spacious, but adequate. - Complimentary drinking water is provided. - You can request songs or movies during treatment. - Parking is not very spacious.
I was very satisfied with the service. The doctor was friendly and professional, explaining each procedure clearly. The place was clean, comfortable, and the equipment was clean. The registration process was also quick and hassle-free. I was very satisfied with the results of my treatment.
The administrator didn't carefully check the insurance. After the doctor's intervention, they decided there were problems with the insurance. He was the one who made the careless decision, and I was the one who had to pay.
Reply from the clinic
Hi Rafika Fadillah, We apologize for the inconvenience you experienced. We have checked your complaint. We attempted to re-check your insurance usage from the moment you entered the room until your appointment was completed. However, due to BRI Life maintenance, our colleagues at the clinic were unable to confirm your actions and were unable to connect with the insurance company. Regarding your complaint, we are happy to assist. We will contact you at the number listed for follow-up. Satu Dental is committed to providing the best possible service. If you encounter any issues, we are happy to assist. Thank you.
I think the receptionist, nurse, and doctor were not transparent. The receptionist gave me a price, but when I got to the doctor's room, many procedures were carried out directly without the patient's consent. Even the braces were still intact, but they were deliberately removed and then glued back on to incur additional costs. I will never come back, sorry.
Reply from the clinic
Hi Rifqi a2, We apologize for the inconvenience you experienced. We have checked into your complaint. During patient registration, the receptionist provided an estimate of your treatment costs. Additional fees will be charged based on the doctor's examination of your teeth. Your teeth require deep scaling and additional wires, as you only had brackets installed. There is no charge for bracket replacement or installation. Regarding your complaint, we are happy to assist. We will contact you at the number listed for follow-up. Satu Dental is always committed to providing the best service. If you encounter any issues, we are happy to assist. Thank you.
Good service, neat and clean room, all staff are friendly and helpful
A very adequate place in terms of equipment and action, everything is satisfactory at a very affordable price.. great
I happened to find a voucher on e-commerce, so the price was super cheap 😆 I opted for the deep scaling and fluoridation treatment to complete the experience. Booking via WhatsApp was super easy, and the response was quick. The process was surprisingly fast, and most importantly, it wasn't painful at all (although I usually experience a happy pain every time I get a scaling). The doctor was…
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s friendly, informative, and played music throughout the procedure, making it relaxing and not stressful. The results were so clean! My smile instantly looked like something out of a toothpaste commercial 😁✨
My first time having my scaling done here. It was satisfactory. The doctor and nurses were helpful. The place was clean, and everything seemed sterile. They also provided slippers, which is a good way to maintain cleanliness. The scaling and filling results were also good. It's quite good for a series of procedures like this.
Reply from the clinic
Hello, thank you for visiting. We're happy to serve you with your dental care. Stay healthy!
The receptionist is nice, the doctor is also very friendly and welcoming here.
Yesterday was my first scaling here. The place is clean and comfortable. I'd read some reviews that said you could watch movies while watching, but that wasn't the case. There was music playing, which helped me relax a bit. Blankets, slippers, and snacks were provided. The doctor was very informative and provided good education. One unfortunate thing was that when the doctor started the scaling, a…
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a nurse came in without knocking and nudged the doctor's hand. I was immediately startled because the doctor's hand automatically touched my tooth.
Reply from the clinic
We apologize for the inconvenience you experienced, and we will work on improving it in the future. Thank you for entrusting your dental care to SATU Dental, sis 🤗
Happy because it's a perfect match for my child's dentist. My child wasn't scared at all even though it was their first time. His nurse is also very kind. Love 🩷 …
The service was very satisfying. Reservations were easy via WhatsApp, and the admin was responsive. The staff and doctors at the clinic were friendly. The waiting room and procedure room were comfortable. I took the all-case scaling package using a voucher on Shopee, and there were no additional costs. Thank you, Satu Dental. Keep up the good service.
It's a pleasure to be treated here. Everything is nice and friendly 👍 …
Superb experience, nice facilities. Would recommend to everyone. Bought vouchers from shopee (scaling & dental massage), add ons xtra service to remove teeth stains (OCO solution = 50k).
One of the best dental treatments I've ever had in Jakarta. The staff and doctor were friendly. You could request music, and the results were excellent. They also offer many promotional prices.
A pleasant dental scaling experience, the staff and doctor are friendly,,,really top
The service is very fast, clean, and so comfortable. Gonna come back here again✨
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