Patients
Reviews of Satu Aesthetic Surabaya Bukit Darmo.
Surabaya, Indonesia. 76 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 76 reviews
The doctor is kind and patient, and the service is also friendly.
Reply from the clinic
Dear Alfi Cahyani, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
The place is nice, the doctor and staff are very helpful.
Reply from the clinic
Dear uffa abdul aziz, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
Traumatic experience. My first time here for wisdom tooth extraction. An appointment was made, and the day after, without any other examinations, the extraction proceeded. That night, an infection and fever immediately developed. I followed the clinic's aftercare instructions, but it only got worse after a few days. I even had to open the clinic on a holiday because it was getting worse, but there…
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e was no improvement. It was too late, and the infection was already severe. I ended up hospitalized for major surgery, which typically costs 12 times more than the actual wisdom tooth surgery. The clinic's only response? They only said they investigated through CCTV (they obviously couldn't see what was happening in my mouth during the procedure). They wanted to have a "family chat," but we, the victims, were the ones who were sent to the clinic. Finally, they offered a refund, but had to sign a letter of silence. Not to mention the customer service representative who reached out to "follow up," asking questions that I didn't think had anything to do with the clinic.
Reply from the clinic
Hi Michelle Suciadi, We apologize for any inconvenience this may have caused. We are happy to assist you with your complaint. If you have any issues with the service provided, please contact the Satu Dental team at 62812-3111-5751 so we can address your concerns promptly. Satu Dental is always committed to providing the best possible service. Thank you.
Friendly and satisfying service. The price matches the results. Thank you Satu Dental 🥳🥳🤲🤲 …
Reply from the clinic
Dear Vilda Dwi Purnamasari, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
The service is okay, the doctor is good, the place is comfortable and clean
Reply from the clinic
Dear Stefanny Yantoro, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
My first time here. The place is very clean, fragrant, and quiet, hehe, maybe because it's Monday. The restrooms are especially clean. While waiting, I was given slippers, so I went inside and upstairs wearing them. The service from the front desk was excellent. They really explained everything in detail until I understood the promotions and procedures. During the consultation, the dentist was…
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also very informative and gave clear and detailed answers. By the way, before my teeth were checked, they applied lip balm to my lips. Honestly, this was my first time, haha. I've had checkups at other dental clinics without this much effort. During the X-ray, it was also very clear what I had to do, how long I had to wait, and everything was explained from the moment I opened the equipment. I spent 250,000 Rupiah on the X-ray.
Reply from the clinic
Dear Marlisa Afifah, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
Scaling here was painless. The doctor was friendly and explained everything thoroughly. Thank you, Satu Dental 👍 …
Reply from the clinic
Dear Jaejae Mega, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
The service is good, the doctor's work is patient and neat.. always successful one dental 😃👍🏻 …
Reply from the clinic
Dear Claudia Alvionita, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
Good service. Doctors and nurses explained things in detail, and the place was clean and tidy.
Reply from the clinic
Dear Shepti Kencana, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
The staff is friendly and the doctor is very informative🤩🫰🏻 Can't wait to come again for the next treatment😊 …
Reply from the clinic
Dear Devi Permata Sari, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
It was a great experience to visit the dentist. The staff were all friendly, and the doctor was very detailed.😍😍 …
Reply from the clinic
Dear Rony 123, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
I highly recommend the treatment here, 5 star service, the doctor is kind and friendly
Reply from the clinic
Dear Rihhadatul Rifdah, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
The place is clean, the prices are cheap, there are lots of promotions
Reply from the clinic
Dear Eka Cholistiana, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
The best dental clinic, lots of promotions, cheap, friendly, good results, the absolute best
Reply from the clinic
Dear Syafi'ul MN., Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
It's good, first time here and the service is okay
Reply from the clinic
Dear Surotul Hafiyah, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. Thank you also for entrusting your dental care to SATU Dental. We wish you continued good health, and we look forward to welcoming you back.
I came here as a walk-in because I wanted to check the place out first, and if it suited me, I'd then get the treatment. When I arrived, I was provided with a change of sandals, had my blood pressure checked, and then was allowed to begin …
Reply from the clinic
Dear eno yrs, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. … More
First time here, the price is worth it with complete service, cheap price, friendly and patient doctor
Reply from the clinic
Dear Rizki Daneswara, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. … More
My wife used a root canal treatment service here with a specialist, but the procedure wasn't completed, and she was asked to pay for the full visit. Furthermore, the doctor turned out to be inexperienced, even though he was a specialist, …
Reply from the clinic
Hello Mr. Josh, Thank you for sharing your experience and feedback. We deeply regret the inconvenience your wife experienced during her treatment at Satu Dental, and we … More
The service was very friendly and professional. The place was clean, cool, and fragrant. There was a children's play area and free snacks and drinks. You could request movies or music during the procedure. I was seen by Dr. Rizki, whose …
Reply from the clinic
Dear Chloe Gab, Thank you so much for your review and five-star rating! We're thrilled to be a part of your dental journey. … More
Yesterday I had my teeth filled at Satu Dental Bukit Darmo Surabaya branch, it was very comfortable, it didn't hurt at all, the doctor and all the staff were very friendly, the place was comfortable, spacious and clean. There is a …
Reply from the clinic
Dear Rismalyta Sari, Thank you so much for your review and five-star rating! We are so happy to be a part of your dental journey. … More
I just had a whitening treatment at Satu Dental Darmo branch. The service was excellent, super friendly, and fast. I was assisted by Dr. Sharon and the team, who provided education every time I needed to perform the procedure. Thank you for the service. Keep up the good work at Satu Dental. I'm very satisfied with the results. 👍👍👍 …
The service is very good, the staff is very friendly too
Excellent service. Friendly doctors, nurses, and staff. Complete explanations. Clean, comfortable, fragrant, and super comfy place. RECOMMENDED!!
Adequate care, comfortable and good service, and a clean environment. We can discuss our needs further.
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