Patients
Reviews of Saphiredent - Saphire Dental Clinic.
Istanbul, Turkey. 422 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
SaphireDent is a large-scale Istanbul dental tourism facility with genuine international reach and a multilingual coordinator system that works well logistically. However, billing surprises at checkout, a documented implant brand misrepresentation, a reported surgical error, and a pattern of unverified generic reviews undermine confidence for high-spend tourists. Patients planning major work should get written itemised quotes before travel and confirm implant brand certificates in advance.
Authenticity
5/10Baseline 7: website, named staff, negative reviews survive, genuine intl reach. -2 medium manipulation: 0 verified of 422+ reviews, heavy coordinator name-drop pattern, many generic thank-you posts. Final 5.
Treatment quality
5/10Baseline 7: high-volume positive implant/veneer outcomes, complex All-on-4 cases. -1 manipulation, -1 documented surgical error (cheek sewn to gum) and sub-1yr failure report. Final 5.
Cleanliness
7/10Baseline 7: multiple independent reviews explicitly cite clean, modern clinic. No infection complaints found across 50 reviews or external sources. Final 7.
Team
5/10Baseline 7: named drs Mursel, Toka, Yasmin consistent across reviews, multi-specialist. -1 no qualifications listed, -1 verified surgical error indicating operator error. Final 5.
Price value
4/10Baseline 6: no price list, 70% savings claim only. -2 billing surprises at checkout, implant brand misrepresentation (told Swedish brand, issued German cert), coupon refusal. Final 4.
Tourist suitability
6/10Baseline 7: airport transfer, 8-language staff, hotel assist, WhatsApp coordinator, all-inclusive pkgs. -1 billing surprises are high-risk for tourists far from home. Final 6.
What comes up well
- Purpose-built 3000 sqm facility with 16 dental units for international patients
- 8-language coordinator team with airport transfer and hotel assistance
- Named specialists: Dr. Mursel (oral surgery), Dr. Toka (implants), Dr. Yasmin (cosmetic)
- 15-year treatment warranty with 24/7 aftercare line post-departure
- Multiple reviewers from Europe, Middle East, North America confirm complex cases completed
Points to weigh
- Review manipulation signals: 0 verified reviews across 422+ on-platform; heavy generic coordinator name-drop pattern
- Implant brand misrepresentation: patient paid for Swedish brand, received German certificate; billing surprises at payment stage in multiple reports
- Documented surgical error: cheek adhesion to gum post-implant required corrective surgery costing EUR 1300 at another clinic
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 422 reviews
ZERO STARS! STAY AWAY! HORRIBLE CLINIC! While I was in the U.S, I contacted this center, where an agent named Ziad …
A trustworthy dental clinic in Istanbul. Quick to respond to messages and fix concerns about dental health. We had an amazing translator with us who was able to explain everything to us well and answer our questions.
Highly recommended. Everything was perfect. The staffs are really helpful on all our requests. Doctor Mürsel is great on his work. He gave us the smile we always wanted. …
Thank you all. Very nice service. Friendly staff. I wish you continued success.
My experience was absolutely great. Every thing was clearly so I fully understood the procedure. That staff are very friendly and are very helpful
Everything was great. Spectacular results. Very professional doctors and nurses. Zero pain. Excellent coordination. Nice hotel. Airport and clinic transfers available 24 hours a day. …
It's wonderful, I'm very pleased and I recommend it to everyone. It's fantastic! Yes, the staff and doctors here are unlike any other hospital; their attention and hospitality, especially Professor Yahya, are amazing. Thank you so much, professor, for your hard work! 🌹🌹🌹🙏🙏🙏🙏🙏 …
What a place, flew from Sydney to get 26 Zirconium Crowns fitted. Cost me fitted including root canal treatment $4000 usd. From Airport pickup all the way through to the final stages , there team was …
The ONE star is too much. ZERO STARS. Horrible, unprofessional and misleading. We traveled from America to Istanbul Turkey in March 2025 for three different procedures for three different people. …
Top-notch clinic, very attentive doctor, don't hesitate to contact them. Consultant Marouanne will take care of you and guide you from start to finish. Thank you so much, Dr. Ali!
It was an excellent experience, honestly. I had my E-max smile done there with Dr. Yasmin, who was very understanding and helpful. The hospital covered transportation from and to the airport and from the hotel. The staff at the hospital were very professional. I highly recommend this hospital. ❤️
This dental clinic doctors are good ,the planner no good. I am going from Istanbul to Vancouver unfinished job. I’m not happy.i try book appointments my last day he provide poor service no shuttle as they promised to clinic not able to make the appointment with doctor end I am going home unfinished job
Incredible service and welcome. Thank you for the results, I'm satisfied.
Honestly, this center is one of the most successful dental centers. Cleanliness, care, and specialized staff. I would like to thank all the staff, including Mr. Tim, who always greets us …
The best clinc ever, i was being held in pain for more than one year because of another clinc and suddenly i heard about al saphir dent clinc so i decided to go there and that was the best decision ever. …
Great work so far, and we'll be getting the crowns in 6 months. A big thank you to the whole team, especially Ms. Manel, the medical advisor.
I recommend it 100% This is the best place I could have found. They make dreams come true. …
May God bless them. A very warm welcome from Brother Adnan, who is very helpful and answers all inquiries. …
Peace, mercy, and blessings of God be upon you. I would like to thank the medical staff of the clinic for their service, medical work, and treatment. I would like to thank Dr. Muhammad Ümet Toka for his truly wonderful work. …
Thank you Safir Hospital and thank you Tahani and Dr. Mursel for the great work and wonderful reception.
I was there, and friends recommended the clinic to me. Honestly, I was too worried the first time, but in the end, with the support of all the staff and Dr. Mursel, they truly took all my worries away and I had an exceptional outcome. …
Thank you to Dr. Mursel, and Jamil and the rest of the team for my current smile❤️❤️❤️
Fantastic experience, very professional staff, impeccable result, Mouna, Dr. Ayś were impeccable in their work
I had implants done without hygiene. I didn't even have a new sock. A denture that didn't fit in my mouth, they asked for more money. Poor material. I cried all the time. I came home with a denture that basically meant I couldn't talk or …
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