Patients
Reviews of Sani Dental Group Cancun.
Cancun, Mexico. 31 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 31 reviews
Amazing! Best experience I've ever had at a dentist office!
The best dental experience I have ever had. The office is clean and pretty and the staff is very helpful and friendly. All of the work I had done was only a small portion of what it would have cost me in the states!! I highly recommend them!!!
Excellent work and extremely professional and caring… I strongly recommend Sani Dental 🦷 Grop.. …
Reply from the clinic
Hello Derek! 👋 Thank you so much for your kind comments and trust. We are very happy to hear you're pleased with the care from our team. Best regards! 💙🌟 …
1/5 stars. While pleased with my dental work, what followed was horrifying. Fresh from surgery with my four young children (ages 6, 3, 3, 2), I was ambushed in the Cobi Building lobby. Security and management falsely accused my daughter of damaging a wall (clearly an old, painted-over dent) and then claimed my son damaged a spotless table by simply picking up a pamphlet. They surrounded me,…
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demanding pesos and threatening police action. With blood from surgery still in my mouth, my phone dying, no Spanish skills, and multiple luggage pieces, I stood crying while staff LAUGHED at my distress. My Sani Dental assigned driver witnessed this extortion attempt and abandoned me without a word - despite transportation being promised as part of my treatment. I took photos before my phone died completely. When I demanded police and security footage, they suddenly backed down: "No worries, sorry for the inconvenience." My subsequent taxi driver confirmed this is their regular scam targeting vulnerable tourists. The $83 taxi cleaned out my remaining funds. My children now have no food for 48 hours until we return home Monday. I'm stranded, unable to access more money with banks closed. This coordinated extortion attempt, the cruel amusement of staff watching while laughing at a terrified mother, and Sani Dental Cancun's complete abandonment without a single word during my most vulnerable moment is unforgivable. At Sani's Playa del Carmen location, this would NEVER happen - their staff is professional. Cancun's operation left me and my hungry children completely abandoned after surgery. BEWARE. Please also look at these pictures- my 3 year old daughter trailed her bare fingers along a wall as we walked- there is no dislodged paint, irregular edges, signs of damage theis is clearly preexisting mark on the wall. And take a look at the table. My son picked up a pamphlet off a table how did he damage it? Get real with preying on tourists and don't promise rides to people who are entrusting their care to you then just walk away WITHOUT A WORD without trying to help, without explaining or translating or anything just abandoning someone who needs you. Unforgiveable.
Reply from the clinic
Hello Heather, We sincerely appreciate your feedback and are truly sorry you had a distressing experience. At Sani Dental Group, we strive to provide not only excellent dental care but also a supportive and understanding environment for our patients. While we are glad to hear you were pleased with your dental treatment, we regret the difficulties you faced following your procedure. Our team made every effort to assist you during your visit. Regarding the situation at the building, we understand that it was a challenging moment for you. However, we want to clarify that the concerns raised by the building’s management were not related to Sani Dental Group. The building’s staff addressed the damages they observed, and while this was an unfortunate misunderstanding, our team did not participate in any way to cause you distress. As for transportation, our driver was advised to step away due to the escalating situation, but at no point was it our intention to leave you without support. We deeply regret that you felt abandoned, and we sincerely apologize if our actions were perceived that way. Our goal has always been to offer compassionate care to all our patients, and we regret that your experience at our Cancun location did not meet your expectations. If there is anything we can do to further address your concerns, please feel free to contact us directly. We appreciate your trust in our dental care, and we hope to have the opportunity to restore your confidence in our service. Sincerely, Sani Dental Group
We are so happy with Dr Sosme for the professional service he has done for the whole family. Absolutely stellar experience in Cancun! From the moment we walked in, the atmosphere was welcoming and professional. The staff went above and beyond to ensure our comfort and answered all my questions with patience and expertise. Dr Sosme was incredibly skilled and took the time to explain every step of…
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the procedure thoroughly. Even when we have complications for our older son, Dr Sosme was able to recommend another good paediatric dentist in the area to help. Highly recommend this practice to anyone seeking top-notch dental care in Cancun!
Reply from the clinic
Hello Claire! Thank you for your fantastic review! We're thrilled to hear you had a great experience at our clinic. Your satisfaction is our priority, and we're delighted to have exceeded your expectations. Best regards!
I travelled from Atlanta, GA to get my teeth extractions done and I'm so glad I did. I had an amazing experience at the clinic, the staff and doctors were really professional and I pretty much didn't feel a thing during the process of extractions. I got four extractions done for a fraction of what it would cost to get done in the US and the service was the same if not better!
Reply from the clinic
Dear Sahil, we are delighted to hear that you are happy with the results of your dental vacation. Our sincere thanks go out to you for coming directly from Atlanta. Our goal is to provide the highest quality dental care possible and we are happy that you have chosen us. Warm regards!
I was truly surprised by the quality of service and care at this dental office. I live in the U.S. and had chipped a piece of porcelain from my tooth. I had it repaired with composite resin in the U.S., but it was expensive and poorly done. Since I already had a trip planned to Cancún, I decided to look for options there and found this office offering the best price among all the places I…
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researched online. Because the price was significantly lower than others, I was initially a bit skeptical about what to expect. They even offered complimentary round-trip transportation, which made me even more curious about how everything would turn out. As soon as I arrived, I was attended to promptly. They carefully evaluated what needed to be done and were VERY clear about the price and procedure, which made me feel secure that there wouldn’t be any surprise charges like I experienced in the U.S. After signing the agreement confirming the price, I was taken to the dentist’s room, where the work was done with great attention to detail and care to ensure the best possible result. I am extremely satisfied and grateful for this place. I HIGHLY recommend them!!!!
Reply from the clinic
Hello Ana Carolina! 👋 Thank you so much for sharing your experience and for trusting us during your visit to Cancun. We’re truly happy to know you felt confident, well-informed, and cared for throughout the process. Providing clear communication and attentive care is very important to us, and it means a lot to hear that it made you feel comfortable. We’re grateful for your recommendation and look forward to welcoming you again whenever you need us. 😊🌟
One of the worst dental experiences I’ve ever had. I trusted Sani Dental Group for my first-ever dental crowns. I paid $980 USD for two units, placed in November 2023 by Dr. Karen Sandria. Just a few days later I experienced pain and sensitivity, and my complaints were ignored. During my follow-up in May 2024, I was told that my bite needed to be adjusted. This resulted in unnecessary grinding…
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of healthy teeth, and a new issue with my lower jaw. I also followed their advice to remove my wisdom teeth — only to be told by a Canadian oral surgeon that the extraction wasn’t needed at all. On top of this, when I tried to complain formally — the clinic completely ignored me. No record of my complaint was kept. The new clinic in Playa del Carmen claimed to know “nothing” about it. Zero accountability. Zero professionalism. Avoid this place.
Reply from the clinic
Hello Tatiana, thank you for taking the time to share this detailed feedback. We understand how important it is to feel heard and supported throughout your dental care, and we take your comments seriously. The concerns you mentioned, … More
Everyone at the clinic was great. I do wish they could fix the beeping alarm. It is incredibly annoying while you are in the waiting room and probably just needs a new battery.
Reply from the clinic
Hello Sabrina! 👋 Thank you for trusting our team and for your comments. Your feedback allows us to improve our patients' experience. Best regards! 💙✨ …
This review is long over due but these guys are the most professional dentist i’ve been to and i’m from Canada our dentist are awful compared to these guys. From initial contact to performing the work and everything in between the whole team was amazing. Super friendly and accommodating they perform the work in a timely manner to and don’t waste your time at all, the whole team is just very…
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professional. I can’t say enough good things about sani dental and have recommended them to everyone i know. After my experience here i can’t even go anywhere else as nothing will compare to how good they are I’ll be back and using them from now on.
Reply from the clinic
Hello Joshua! 👋 Thank you so much for your kind words and for trusting our team and work. We are very happy to hear you're satisfied with your experience. Best regards! 💙🦷 …
I don’t put 6 or 7 star because the system has only 5 !!!!!!! I am very HAPPY / SATISFIED with the Clinic and all his people : CONGRATULATION TO EVERYONE !!!!!!!!!! SUPER PROFESSIONAL
Reply from the clinic
Hello Carlos! 👋 Thank you so much for your kind words. It fills us with joy to hear you're happy with our care. Best regards, and thank you for your trust. 💙😊 …
Excellent experience !! very professional , oustanding customer services . Multiples Dental treatments for my husband and I . From Dental Implants , All four one implants , root canal , Crowns and cleaning . I highly recomended Sani- Dental Cancun , specially we are very happy with Dr. Nestor Herrera Maxillo-facial surgeon . He is the best . Also , last but not least , the convenience of to…
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perform a very complex surgery in a two -week vacation in Cancun .
Reply from the clinic
Hello Raquel! 👋 Thank you so much for sharing your positive experience. It's wonderful to hear that you're happy with our care. Best regards! 💙✨ …
Got my implants back in March. Have loved them so much. I get lots of compliments on my teeth. Service was amazing, and the stay was very memorable. We got a vacation and came home with an amazing new smile. 10/10 I highly recommend.
Reply from the clinic
Hello! 👋We truly appreciate your kind words and your preference. Thank you so much for sharing how pleased you are with the results of your new smile😊 …
I am very extremely pleased with the service that I got at this clinic. I was a little scared because I was getting 5 teeth pulled including 4 wisdom teeth and an infected root canal that I got done in the US. Walking into the procedure felt scary for me, but the surgeon placed a high emphasis on letting me ask any questions I had and making sure I was as comfortable as possible. I preferred…
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that they would walk me through the procedure and with every step they made me feel very safe, comfortable, and relaxed. They even gave me a warm blanket and something to squeeze to make sure I was comfortable. They played music which helped me stay clam and evoke I knew it the procedure was over. Overall 10/10 experience and price. Come here if you need dental work done.
Reply from the clinic
Hello Christopher! 👋 Thank you for your wonderful review. We're happy to know that our team left a positive impression and made you feel at ease during your visit. Your trust is our motivation to continue providing excellent service. Best regards! 💙✨ …
Sani Dental is the best. Luis took very good care of me and did a great job on my procedure.
Reply from the clinic
Hello Paige! 👋 Thank you so much for your trust and kind comments. It was a pleasure having you as our patient. Best regards! 💙🙌✨ …
First off, any negative review you read.. those ppl are insane. I’m a 45 yr old male from Cincinnati, I went last week for my all on 4 implants. From the beginning it was simple contact, info on transportation from airport to my resort… On Monday, their driver showed up early, ( each day/ on time or early. He was great…. I get to the office which was clean and modern. I pay for a xray, 10 mins…
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ns later I’m in with the surgeon, I go over the xray, he explains my options/ they have different methods on making you heal quicker. I chose the 6-8 month option which was the cheapest. But I chose the nicer teeth. They laid out the price, I walked to the service desk, paid….. they immediately took me back and did impressions…. The next day I was back in at 9am, right into a chair, they knocked me out and did the surgery… I felt no pain and remembered very little. I do suggest you put towels on your pillows, you will bleed. They got me back to my resort and the driver wheel chaired me to my room…. I had room service, soup, mashed potatoes and banana milkshakes.. for two days… Thursday I was back in the office, they bolt in my temporary teeth, he was happy with the implants… they did some figment, and they actually stayed late to get me done, they asked multiple times how my bit felt, I also got the IV vitamin drip bag they offer $120..… Fri I called them and said my bit needed adjusting, they sent the driver, got me right in the chair and grounded my back right until I had a perfect bit… I flew out sat and was still sore and getting used to the temp teeth, now I’ve gotta wait to go back… My overall experience, I wanted to hug these ppl, they couldn’t have done anything better. Literally I couldn’t be happier…. And felt like I would have gotten less qualified ppl here in the states. I checked with acouple companies before I came and was going with another company that was closer to my resort, but me being diabetic worried them. I’m glad that happened and I came here…pic of my temp teeth
Reply from the clinic
Hello Ron! 👋 Thank you so much for your kind comments. We are very happy you had a good experience. It's an honor to be part of your dental journey. Thank you for trusting our work. Best regards! 🌟😊 …
I visited Sunny Dental Clinic in downtown Cancun this winter. I flew in from Canada to get my tooth treated, and I couldn’t be happier with the experience. Dr. Andreas, the endodontist, did an excellent job with my root canal treatment—very professional and precise. I also want to highlight Dr. Francisco, who did an amazing job with the filling and cleaning. Both doctors were highly skilled, and…
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the service was top-notch. I’m extremely satisfied and would give this clinic 5 stars!
Reply from the clinic
Hello Aleksandr! We're genuinely grateful for your kind words and the trust you've placed in our team. It's fantastic to learn that your experience was a positive one. We appreciate your preference a lot. Best regards! 🙌 …
I truly can't express the joy I feel. I have been to several dentist and I can tell you the best experience has been with Sani Dental. I have my smile back and I am beyond happy with results. The customer service, the office, the cost, just everything was beyond what I was expecting. This is the place to come for your dental work.
Reply from the clinic
Hello Jen, thank you so much for your kind words. We're very glad to hear about your experience, and that you're happy with your results. It was a pleasure helping you regain your smile. Best regards!
Awesome experience would recommend to anyone looking for dental implants
Reply from the clinic
Hello Alma! We would like to thank you a lot for your warm comments and we appreciate your preference. Thank you so much for letting us know how pleased you are with the results of your new smile.
Did my research on dentists in Mexico I wanted to get a few implants .I decided to go with sani booked an appointment in cancun they made it easy , picked us up from the hotel took us to out appointment took an gray and examined what I needed and my options . I choose to go with impants and in order for me to do that I needed a sinus lift .so I did that and doctor Nestor did a great job no…
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problems at all had all the pain killers and antibiotics prescribed to me it was well worth it I go back in months after the healing is done to get the implant anchors in stalled ..everything went well with the sinus lift
Reply from the clinic
Hello Barry! Thank you for your fantastic review! We're thrilled to hear you had a great experience at our clinic. Your satisfaction is our priority, and we're delighted to have exceeded your expectations. Best regards!
We are so happy with Dr Sosme for the professional service he has done for the whole family. Absolutely stellar experience in Cancun! From the moment we walked in, the atmosphere was welcoming and professional. The staff went above and …
The clinic is wonderful, the staff is all positive, everyone is smiling and speaks good English. My English is poor, but I understood everything. I have only pleasant impressions from my visit to this clinic, and I would come back again. I wasn't sure what kind of teeth cleaning I needed; I thought I needed a deep cleaning, but the doctor examined me and said I needed a regular cleaning for $35.…
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The cleaning was very high-quality. I liked the clinic's design; it's very modern. Finding the entrance wasn't too difficult.
Reply from the clinic
Hello, thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience at our clinic. Our team is dedicated to creating a welcoming environment for all our patients, regardless of language barriers. We're thrilled that you felt comfortable and understood during your visit. We truly appreciate your kind words. Best regards!
Dr. Karen Sandria put in fillings in front teeth that are invisible, perfect color match. She used a tiny needle, I could barely feel it and my mouth wasn't swollen after. Pain free!!!!
Reply from the clinic
Hello Barbara! We would like to thank you a lot for your warm comments and we appreciate your preference. Thank you so much for letting us know how pleased you are with the results of your new smile.
The whole experience was great, the staff went over the top to help with anything they could, they even made all travel arrangements to and from the airport and appointments. The facility was state of the art and work was top notch & all at a fraction of what it woulda cost in the states. Thanks everyone!
Reply from the clinic
Hello Michael! Your review of our staff and dental care is greatly appreciated. Thank you for placing your trust in us. Best regards!
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