Patients
Reviews of Salma Dental Care - Tiban Batam.
Batam, Indonesia. 39 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.3 out of 10
Overall score
Salma Dental Care Tiban has a confirmed Singaporean repeat patient who praises Dr. Salista as very skilled. However, quality is doctor-dependent: substitute doctors have triggered serious complaints including extraction before anesthetic readiness and alleged tooth damage. The Tiban location serves western Batam residents and occasional cross-border visitors, but is not in the main tourist ferry corridor.
Authenticity
7/104.59 rating with 3 negative reviews and 2 mid-range across 39 is credible. One confirmed Singaporean repeat visitor (Yeo Cher Hwa) validates cross-border use. Dr. Salista cited positively by two independent reviewers including the Singaporean. Negative reviews are specific and plausible.
Treatment quality
6/10Dr. Salista praised for skilled braces and scaling across independent reviewers. Significant concern: one reviewer reports tooth extracted before anesthetic took full effect; another claims doctor broke patient's tooth. Quality appears highly doctor-dependent with replacement doctors underperforming.
Cleanliness
7/10Clinic described as clean and comfortable by majority. Children's play area available. 300k scaling appointment left tartar on back of teeth in one case. No systemic hygiene complaints.
Team
6/10Dr. Salista is the standout practitioner, confirmed skilled by both an Indonesian braces patient and a Singaporean repeat visitor. Replacement/substitute doctors have triggered 1-star complaints for poor technique. Admin staff generally praised as friendly.
Price value
7/10Scaling at 150k per person (2 pax for 300k) is competitive. Fillings reportedly cost 2 million IDR (flagged as expensive by one reviewer). Braces and dental spa available at affordable rates per majority.
Tourist suitability
5/10Confirmed Singaporean repeat visitor (Yeo Cher Hwa) who is specifically loyal to Dr. Salista. Tiban area is west Batam, not the main ferry tourist zone. Doctor substitution is a real tourist risk: the Singaporean visitor's negative visit was specifically due to getting a different doctor. Children's play area is a family convenience.
What comes up well
- Dr. Salista: confirmed skilled by Singaporean repeat visitor and Indonesian braces patient
- Braces progress visible within one month per multiple reviewers
- Children's play area in waiting room
- Affordable scaling at 150k per person
- Dental spa service available
Points to weigh
- Singaporean repeat visitor got poor service from substitute doctor; replacement doctors underperform significantly
- One reviewer reports tooth extracted before anesthetic fully took effect
- Another reviewer claims doctor broke patient's tooth during treatment
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 39 reviews
The place is clean. The doctors and nurses are friendly. I love dental care at this clinic.
Recommended dental care The doctor and staff are both patient and very detailed in answering every patient question. The prices are also affordable. Definitely recommended. If you don't believe me, come and see for yourself.
I highly recommend this place because the service is excellent, especially the admin staff. They are very friendly and always smile. ☺️ And the doctors are experienced. What's more, the doctor for circumcision is very good. Thank God, my nephew was circumcised at Stu 😊🤗 He recovered quickly.
I would like to express my deepest appreciation to this dental clinic for its truly satisfying service. From the moment I arrived, I immediately felt a comfortable, clean, and well-organized atmosphere. The staff at the registration desk were very friendly and helpful, ensuring a smooth and hassle-free administrative process. The dentist who treated me was also very professional, patient, and…
Read the rest of this review
d thorough. Before starting treatment, he explained my dental condition very clearly and provided several treatment options. This made me feel valued as a patient, as I was involved in the decision-making process. Throughout the treatment, he ensured my comfort and that I was free from pain or anxiety. Furthermore, the equipment used appeared modern and hygienic, which certainly increased my confidence in the quality of service at this clinic. All procedures were carried out with great care and adhering to high hygiene standards. What I appreciate most is the attention and care from the entire clinic team, from the staff to the doctors, who truly provide the best possible service to their patients. They focus not only on the results of the treatment but also on the overall comfort and experience of the patients. I highly recommend this dental clinic to anyone looking for professional, friendly, and high-quality service. Thank you so much for such a wonderful experience—I will definitely be back for future treatments!
Highly recommended dental office, great service, friendly doctors, I've been getting braces here for almost a year. I'm so happy, the progress is already visible. Come on, if you're looking for a solution to your dental problems, visit Salma Dental in Tiban!
The doctor is good. Friendly. The clinic is also good. The staff are also friendly. Thank you Salma Dental Care.
There are no stars, the doctor is irresponsible, he even broke my mother's tooth, and it wasn't optimal, in the end they even told me to use BPJS, finally here it's still safe, next time I recommend a real dentist, don't use fake doctors.
Reply from the clinic
Good afternoon, Dear Ms. Almira Yolanda. In response to your review, we would like to inform you that all medical explanations have been provided in detail by the relevant doctor. Your signing of the Informed Consent is valid proof that the procedures and information have been understood and agreed to. We regret the use of the term "fake doctor," as our doctor holds a legally registered practice license. We urge you to exercise discretion in providing your review, as every statement in the public domain has legal consequences under the provisions of the Electronic Information and Transactions Law.
The service is very friendly, the doctors here are also very professional and kind.
The service is friendly, the doctor and the doctor's assistant are also friendly, you can consult and the place is comfortable ☺️
Very good, the doctor is friendly, 5 stars, good, the best💖 …
The service is very good, the tooth extraction didn't hurt at all, 10 stars in total🥰🥰, the doctor and his sister are very informative and friendly, lovvv🥰🫰🏻🫰🏻 …
The staff is friendly, fun, and helpful. The place is clean and comfortable. I recommend getting your braces here.
Don't believe the 5-star reviews. If you have 2 million rupiah, you can get your teeth filled here. I've been here 3 times, and the last time was okay. It was noisy. Please don't talk too much during the practice.
Reply from the clinic
Good afternoon. Your information is not in our medical record. Please provide a thorough and accurate review. You are responsible for all comments, as per the Electronic Information and Transactions Law.
Yesterday I had a tooth pulled here, even though the anesthetic hadn't kicked in yet, the tooth had already been pulled out. I was traumatized and wanted to have another tooth pulled. The replacement doctor seemed to want to finish quickly🤡 even though the treatment at a regular clinic isn't like that. …
Reply from the clinic
Good evening Your data is not in our Medical Records visit data. Please provide a good and correct review. Every comment you make is your responsibility according to the ITE Law.
Of the many dental clinics I've tried, SDC Dental Care is the most comfortable because besides the place being clean and homey, the service here is really fast and professional, you don't have to wait long to be treated.
This is a great place, highly recommended for dental care. The staff are friendly, the doctor is also friendly and patient when explaining things. I really like Salma Dental Care👍🏻😁😁 …
The place is comfortable, the staff are friendly, the doctors are all excellent, the waiting room is nice, and there's a children's play area, so you don't have to worry about bringing your kids, they'll be looked after by the nurses. 🥰🥰 The dental spa is affordable and cheerful, and the braces didn't take long. Overall, I'm not disappointed and will definitely come back again.
The clinic is clean, the admin is friendly and kind, the doctors are all professional, the braces were installed really fast, it's the best ✨✨✨
I visited Salma Dental for braces. My braces experience was quite satisfying. From the start, the staff was very friendly, pleasant, and helpful. The place was clean and comfortable. Dr. Salista, who treated me, was very detailed in her procedures and explained each step. About a month after the braces were fitted, my bottom teeth were noticeably straighter than before, which were crooked.
Good service The front desk staff is friendly The doctor is also friendly Affordable prices Thank you, Salma Denta
The doctor is friendly and kind, the service is also good.
The service is excellent, kind, and neat. The doctors and nurses are friendly. The best solution for your dental problems is Salma Dental Care.
Friendly service, friendly doctor, and all the tartar removed. Totally worth it.
The service is good and the place is comfortable💯 …
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