Patients
Reviews of Richter's Clinic.
Tbilisi, Georgia. 260 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.8 out of 10
Overall score
Richter's Clinic is a large multi-specialist dental practice in Tbilisi with 12 named clinicians, a Planmeca CBCT unit, and genuinely strong patient sentiment across multiple platforms. However, a credible 1-star review documents the clinic offering cash incentives for positive Google Maps reviews, which undermines the reliability of its near-perfect aggregate rating. A price quote discrepancy and a veneer failure within 24 hours add further caution for high-spend dental tourists.
Authenticity
5/10Baseline 7: website, 12 named docs, 50 reviews with negatives. -2 review manipulation: confirmed paid-review incentive (30-60 GEL for Maps review per 1-star reviewer). Final 5.
Treatment quality
5/10Baseline 7: Planmeca CBCT, named surgeons, sinus lift reports. -1 manipulation, -1 veneer off next day + price bait-and-switch on extraction. Final 5.
Cleanliness
7/10Baseline 7: multiple reviewers cite modern, clean environment. Museum-like interior design. No hygiene complaints. No deductions. Final 7.
Team
7/10Baseline 7: 12 named specialists (surgeon, periodontist, prosthodontist, 2 orthodontists) on website. No degrees or university credentials listed. Final 7.
Price value
5/10Baseline 6: competitive Tbilisi rates (crown ~$160). -1 for price bait-and-switch allegation (200-600 quoted, 1000 charged) + reviewer noting prices 'a bit high'. Final 5.
Tourist suitability
6/10Baseline 8: 7-day opening to 21:00, 10+ languages, online booking. -1 phone hang-up on English speaker. -1 2-week booking wait noted. Final 6.
What comes up well
- 12 named specialists including surgeon, periodontist, prosthodontist, two orthodontists
- Planmeca CBCT (Finland) for 3D implant planning confirmed in clinic description
- Operates 7 days per week until 21:00 with online booking
- Staff communicates in 10+ languages including English, French, German, Arabic
- Multi-platform presence with reviews on PlacidWay, SafetyWing, and WhatClinic
Points to weigh
- Confirmed review incentivization: 1-star reviewer reports 30-60 GEL discount offered for positive Google Maps review
- Price bait-and-switch allegation: extraction quoted 200-600 GEL by phone, charged 1,000 GEL in clinic
- English-speaking caller reports phone was hung up immediately upon asking if staff speak English
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 260 reviews
I'm so grateful to Nana Bigvava! Two dentists couldn't properly treat my back teeth, and I was on the verge of having them extracted. She was able to save them 🙏 She's very attentive and professional, and I'll only go to her from now on! …
I finally found professionals in their field, and my chewing teeth were sacrificed in this search☺️But the members of the Richter Clinic are taking care of restoring my dazzling smile, thank you all 🥰 …
A wonderful clinic with very friendly and professional staff! A huge thank you to Dr. Nana for my beautiful smile ☺️
I'm very happy with this clinic! The atmosphere is pleasant and cozy, you feel calm and comfortable. The dentists are attentive, professional, and thorough. Thank you for your care 🙏🏻 …
I had such a wonderful experience at this clinic! The staff was very friendly, helpful, kind, and knowledgeable. I had to get my wisdom tooth out and had been afraid to do so in the US because the dentist had scared me about the procedure …
Reply from the clinic
Thank you!
Your clinic left a lasting impression on me! I'm absolutely thrilled with the level of service and the excellent approach of the staff and doctor!!! I highly recommend it to everyone!!!
A very pleasant team and a good clinic, I can recommend them. They approach each client individually. I spoke with the clinic owner and I want to say that this place is truly original 👌 …
Everything is wonderful. I've been going to the clinic for a year now and I'm happy with everything. It's a wonderful place, with wonderful staff: sweet and pleasant receptionists, wonderful professionals: orthodontists, a surgeon, and …
It’s was really amazing experience! Non painful treatment, very professional team, very fast response and mostly important for me: a lot of patience and empathy, very informative explanation. I knew exactly what I needed to do! Thank you so much guys, definitely I will suggest to all my friends 🤝 …
Best clinic in Town. Good doctors, nice environment, really good scheduale sistem. I really recomand. You would not be disappointed.
Many thanks to Mariam Bezhuashvili 🙏🏻 Painless procedure, positive and pleasant person 🩷 I would recommend her to everyone! …
The clinic is great, the receptionist is very friendly😍 The doctor speaks several languages, explained everything, showed everything, you could say, chewed everything up, told me what to do next, everything step by step🥰 I left in a great mood and very happy with such an appointment 😍🙏🏻 …
Had my first visit to this dental office for a routine examination. Needless to say, this will be my go to dental office. The staff, doctor and facilities were outstanding. It’s so clean you could eat off the floor… very impressed! …
Reply from the clinic
Thank you Douglass! 🥰 …
I was treated by Nana Bigvava, a true professional. I had to come back several times, but there was no other way to solve the problem. My assistant, Nana, assisted me and saved me from the terrible fate of choking on my own drool. …
Amazing clinic! I'd like to especially thank surgeon Nika Badzagua for her attentive care and incredible professionalism! The appointment was calm, efficient, and unhurried. The doctor's experience and confidence were palpable, giving me a …
Excellent clinic. Pleasant staff, modern equipment. Special thanks to Dr. Nugzar for his professionalism.
Doctor Nino Petriashvili is the best. She is truly amazing, excellent professional, with featherweight golden hands 💕 …
My experience with doctor Roman was every pleasant. Great clinic
Amazing clinic, friendly doctors. I had my teeth cleaned and was very satisfied. Thank you for your professionalism.
I’m very satisfied with the service I received at Richter’s Clinic. The clinic is clean, well-organized, and the staff is highly professional.My visit in the clinic was efficient and comfortable. I would like to especially thank Ms. Nana Bigvava for her professionalism, attentiveness, and clear communication.She is extremely attentive, knowledgeable, and detail-oriented. I highly recommend…
Read the rest of this review
Richter’s Clinic for their excellent patient care.
The dentistry is good. But the last time I went, I didn't understand what I paid 2,000 lari for. …
Reply from the clinic
Hello, Alexey. Thank you for your updated review. We're very sorry you felt unsure about the … More
Thank you very much. The clinic is staffed by very kind people and professional doctors. Vielen Dank! Many thanks to Ms. Nana Bigvava! She is a very attentive doctor, a good …
Thank for the amazing work and support from the staff ❤️❤️
10/10. Just finished a rather delicate procedure and was reassured every step of the way with comprehensive information. The procedure itself was pain free and quick. Very clean office and friendly staff. Really happy with everything.
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